Application Support Specialist

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part o…

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

As an Applications Specialist at Collabera, you will play a crucial role in supporting our clients through the implementation, maintenance, and enhancement of their applications. You will collaborate closely with cross-functional teams to ensure the smooth operation and optimal performance of software systems. Your expertise will be essential in troubleshooting issues, providing user training, and managing application upgrades.

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

Join our dynamic team at System Canada Technologies as a Windows and Application Support Specialist. In this role, you will be responsible for providing exceptional support for Windows operating systems and various applications. Your expertise will help ensure smooth operations and user satisfaction across our client base.Key responsibilities include troubleshooting technical issues, assisting users with application functionality, and collaborating with other IT professionals to enhance system performance. We are looking for someone who is passionate about technology and dedicated to delivering top-notch service.

Join Vention as an Application Engineering Specialist in Montréal! In this pivotal role, you will leverage your technical expertise to assist clients in effectively utilizing our innovative engineering solutions. You'll be responsible for providing exceptional support, guiding users through complex applications, and enhancing their experience with our products.This position requires a passion for technology and a commitment to customer satisfaction. You will work closely with cross-functional teams to ensure seamless integration and implementation of our engineering tools.

aviso is hiring an Application Support Analyst for the technology team in Vancouver, British Columbia. This role centers on supporting business applications and ensuring users have a positive experience. Key responsibilities Support both internal and external users of business applications Work with cross-functional teams to troubleshoot and resolve technical issues Monitor how applications perform and respond quickly to incidents Share feedback and ideas to help improve application processes What helps in this role Strong attention to detail and good organizational skills Comfort with technology and a focus on supporting users Interest in solving problems and collaborating with others Ability to adapt and stay organized in a fast-paced environment

Êtes-vous un passionné des technologies de pointe? Joignez-vous à OraVentis pour contribuer au développement de solutions innovantes! Dans ce rôle, vous collaborerez étroitement avec nos clients pour analyser des données, optimiser des systèmes et déployer des solutions personnalisées sur site. Cette position vous offre l'opportunité de mettre en avant vos compétences techniques tout en répondant aux besoins spécifiques de nos partenaires.

Role overview The Application Specialist for Laboratory Information Systems Support (Beaker) at University Health Network in Toronto plays an important part in supporting and maintaining laboratory information systems. This work helps ensure that laboratory operations run smoothly, contributing to timely and accurate patient care. Key responsibilities Maintain and support the Beaker laboratory information system to keep performance consistent and reliable Collaborate with healthcare professionals to troubleshoot technical issues as they occur Assist with upgrades and enhancements to the system as laboratory requirements change Train laboratory staff and other users on system features and best practices Impact This position helps streamline laboratory workflows and improve data accuracy, supporting high standards of patient care throughout the network.

About Us:Air-tek is an innovative Canadian software company that boasts a robust suite of unique products, capturing a significant share of a vast global market. Our exceptional product-market fit has led to a growing demand, with customers eagerly awaiting our offerings. During this exciting growth phase, we choose to operate in stealth mode to maximize our impact. Our diverse team is united by a common passion for tackling complex challenges, driven by innovation and a mission to revolutionize the passenger-centric travel industry. Based in Toronto, we foster an inclusive culture grounded in trust, collaboration, and a commitment to delivering outstanding products while encouraging continuous personal development. We take pride in our work and support one another in achieving our goals.Overview:We are on the lookout for a seasoned Senior Application Support Analyst, equipped with substantial customer-facing experience, to join our team. In this pivotal role, you will oversee critical customer inquiries related to our airline SaaS solution that automates essential airline operations. You will be responsible for ensuring timely responses to high-impact inquiries across our organization and delivering exceptional service to our leading airline clients. Your technical troubleshooting skills, strong communication abilities, and capacity to thrive in high-pressure situations will be vital for your success in this role.

Join our dynamic team at System Canada Technologies as an ERP Application Configuration Specialist. In this pivotal role, you will leverage your expertise in ERP systems to configure applications that enhance business operations. You will collaborate with cross-functional teams to ensure seamless integration and optimal performance of our ERP solutions.We are looking for a detail-oriented professional who thrives in a fast-paced environment and has a passion for technology-driven solutions. Your ability to analyze system requirements and provide tailored configurations will be crucial to our success.

Responsibilities:Provide remote IT support to colleagues across our North American offices.Respond promptly and effectively to support requests, aiming for first-call resolution.Act as the primary point of contact for issues related to software, hardware, networks, and VPNs.Image and deploy computers remotely.Maintain and update images according to established procedures.Manage and maintain the company's and clients' websites.Oversee IT equipment and peripherals, including various printers and supplies.Keep documentation related to equipment and software licenses up to date.Create and manage user accounts for business applications.Develop and maintain end-user documentation for software and processes.

Join our dynamic team at Teamwork Corporate as an SAP MM Application Support Consultant! In this role, you will leverage your expertise in SAP Materials Management to provide exceptional support and solutions for our clients. You will collaborate with cross-functional teams, ensuring the seamless integration and optimization of SAP MM functionalities.Your contributions will directly impact our clients' operational efficiency and effectiveness, making this a vital position within our consulting department.

Join Wabtec Corporation as a Product Application Specialist 2 and play a vital role in the development and application of innovative solutions. In this dynamic position, you will be responsible for engaging with clients to understand their needs and delivering tailored product applications that enhance operational efficiency.Your expertise will contribute to our mission of providing cutting-edge technology and service excellence in the transportation industry.

Join Samsara as a Technical Support Engineer specializing in Mobile Applications and Compliance. In this role, you will be the go-to expert, assisting customers with technical inquiries and ensuring their mobile applications meet compliance standards. Your technical knowledge will help resolve issues efficiently, enhancing customer satisfaction and experience.

About DataStealth DataStealth is a unified data security platform focused on discovering, classifying, and protecting sensitive data across a wide range of environments, including on-premises systems, legacy cloud, and modern cloud solutions. The platform is designed to strengthen security without requiring complex integrations or changes to existing applications. DataStealth uses advanced strategies like tokenization to keep data secure, even if a security perimeter is breached. The company has been named a Great Place to Work for five years running and is recognized as one of the fastest-growing cybersecurity software firms worldwide. DataStealth’s team applies patented technology to help large enterprises address complex data security challenges. About the Role The IT Support Specialist provides technical support to DataStealth’s internal team, maintaining high standards for security and reliability. This role involves working closely with employees and clients to troubleshoot IT issues and ensure the IT infrastructure remains secure and efficient. What You Will Do Employee Onboarding: Set up IT assets and subscriptions for new hires as part of their onboarding process. Employee Support: Provide technical assistance to employees via phone, email, online chat, or in person, resolving IT issues quickly and thoroughly. Who We’re Looking For Experience supporting MacOS, with essential knowledge of MDM and Jamf. Skilled at troubleshooting endpoint and network problems. Attentive to patch management and system updates. Clear communicator who can work with non-technical colleagues and document work accurately. Collaborates well with compliance and cybersecurity teams. Adaptable and comfortable in a startup setting. Available to work onsite at the Mississauga office five days a week.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Role Overview: As a Platform Application Specialist at Squarepoint Capital, you will play a pivotal technical role in the development and maintenance of essential platform infrastructure utilizing DevOps principles. You will collaborate with a diverse range of stakeholders, including developers, researchers, and infrastructure teams, to enhance, automate, and scale the solutions and services utilized throughout the organization. Your responsibilities will include designing, monitoring, and scaling our platform infrastructure. You will have the chance to significantly influence the productivity and efficiency of our teams by improving operational workflows, developing CI/CD pipelines, creating self-service solutions, and directly enhancing the experiences of developers and researchers. While you may possess deep expertise in specific areas, your contributions will span across our entire ecosystem. Our platform domains encompass: Observability: Monitoring, tracing, logging, and alerting infrastructure. Scheduling & Orchestration: HPC schedulers and container orchestration for compute-intensive workloads. Development Tools: CI/CD pipelines, version control, artifact repositories, and developer platforms. Middleware: Essential applications like messaging queues, service discovery, and load balancing. Databases: A broad spectrum of relational, NoSQL, and time-series database systems. Automation: Infrastructure automation, configuration management, and self-service enablement.

Telesat (Nasdaq and TSX: TSAT) stands as a premier global satellite operator, delivering dependable and secure satellite communications solutions for over 55 years. We cater to a diverse clientele including broadcast, telecommunications, corporate, and government sectors. With a legacy rooted in engineering excellence and unmatched customer service, Telesat has established itself as one of the largest and most successful satellite operators globally. Our groundbreaking Telesat Lightspeed network, a Low Earth Orbit (LEO) satellite system set to launch services in 2027, aims to transform global broadband access for enterprises and government clients. It promises a unique blend of high capacity, security, resiliency, and cost-effectiveness—delivering ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, with offices and facilities worldwide. The Senior Application Specialist for Netcracker will oversee the administration, configuration, and support of the Netcracker OSS/BSS suite. This role is pivotal in ensuring seamless integration with business processes while driving continuous enhancements in system performance, availability, and functionality. As a key liaison between technical teams, business users, and external vendors, you will ensure the optimal utilization and evolution of the Netcracker platform in alignment with organizational objectives.