IT Applications Support Specialist

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose a…

Role overview The IT Applications Support Specialist at fuku plays a key part in maintaining the company’s IT applications. Based in George Town, Penang, this role focuses on resolving technical issues and supporting the smooth operation of daily business activities. Main responsibilities Support and maintain company IT applications Troubleshoot and resolve technical problems related to applications Contribute to improving system reliability and the overall user experience Location This role is located in George Town, Penang, Malaysia.

Encora is looking for a Level 2 Applications Support Specialist based in Kuala Lumpur. This position focuses on maintaining reliable IT support services across multiple platforms and environments. Role overview This specialist handles incidents, manages ongoing problems, and supports change management processes. The work involves analyzing issues to identify root causes and applying solutions that keep systems running smoothly. Technical environment The role spans a range of IT operating systems, including Mainframe, Windows, Unix, and Linux. Familiarity with IT monitoring tools and automation processes is important for streamlining support tasks and improving system performance. Requirements Experience with ITIL framework and software development life cycle (SDLC) practices Strong analytical skills for root cause analysis Background in supporting Mainframe, Windows, Unix, and Linux environments Knowledge of IT monitoring and automation tools

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

This Senior Associate, IT Application Support Analyst role centers on supporting Flexcube and related applications for Mufg Investor Services in Kuala Lumpur. The position calls for hands-on problem-solving and collaboration with both internal teams and clients. Main responsibilities Maintain and support Flexcube systems, focusing on stable and reliable operation. Troubleshoot application issues, respond to user concerns, and work to minimize downtime. Partner with internal groups and clients to resolve problems and improve the overall user experience. Assist with ongoing enhancements to ensure the stability of critical IT systems. Requirements Proven experience supporting Flexcube applications. Ability to manage and enhance core IT applications. Comfortable working with both technical teams and end users to solve issues.

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

Join Swapcard as a Product Support Specialist, where you will be the frontline in assisting our customers with their inquiries and product usage. Your role will involve troubleshooting issues, providing guidance on product features, and ensuring a seamless user experience. This is an exciting opportunity to be part of a dynamic team dedicated to enhancing our platform's usability.

Seek Limited is looking for a Senior Frontline Support Specialist based in Kuala Lumpur. This role centers on supporting clients and making sure their needs are handled with care and efficiency. Main responsibilities Respond to customer inquiries and address issues quickly Resolve client concerns with a strong focus on satisfaction Collaborate with other departments to ensure consistent, reliable service Team culture The support team values working together and is committed to helping clients achieve their goals. In this position, your efforts will directly influence the customer experience and contribute to positive business results.

Join our dynamic team as an Application and Integrations Software Engineer at NEXTDC, where you'll play a pivotal role in supporting, maintaining, and enhancing our applications, microservices, and integrations within the Azure Kubernetes Service (AKS) environment. In this role, you will leverage cutting-edge Azure services such as Event Hub and API Management (APIM) to ensure optimal system performance and reliability.Your key responsibilities will include:Application Support: Proactively monitor and maintain the performance and reliability of applications and microservices in AKS, ensuring high availability.Integration Management: Oversee and manage integrations between various applications and systems utilizing Azure services.Troubleshooting: Identify and resolve technical issues related to applications and integrations, conducting root cause analysis and implementing effective solutions.Performance Optimization: Enhance application and integration performance, ensuring effective resource utilization and scalability.Development and Enhancement: Utilize C# .NET and Python to develop and enhance existing applications and integrations, introducing new features as needed.Automation: Create and implement automation scripts and tools to streamline support processes and minimize manual intervention.Documentation: Maintain thorough documentation for applications, integrations, and support procedures to promote knowledge sharing and continuity.Security and Compliance: Ensure that all applications and integrations comply with security policies and standards, applying best practices for data protection and access control.

The Support Engineer (SharePoint Specialist) at AvePoint focuses on maintaining and supporting SharePoint environments. This position is based in Johor Bahru, Johor, Malaysia. Role overview This role centers on keeping SharePoint systems running smoothly. The Support Engineer works to resolve technical issues and improve the performance of SharePoint environments, helping business operations stay efficient. Applying SharePoint expertise, the specialist troubleshoots problems and looks for ways to optimize the platform. What you will do Maintain and support SharePoint environments Identify and resolve SharePoint-related issues Work to improve system performance and reliability Location This position is located in Johor Bahru, Johor, Malaysia.

At Moomoo, we are revolutionizing the brokerage experience, empowering investors with a robust platform that enhances their financial journey. Our cutting-edge features integrate advanced trading data, real-time global financial news, and a vibrant trading community, enabling users to make informed decisions confidently.Join our innovative team as a Brokerage Services Support Specialist, where your enthusiasm for finance and technology can flourish. You'll play a vital role in assisting our diverse clientele in navigating their trading journeys.Provide exceptional support for both local and international clients, utilizing English, Malay, and Chinese as communication mediums.Address customer inquiries through various channels, including phone, email, and live chat, ensuring a seamless experience.Guide clients through trading account processes including registration, onboarding, and verification.Offer consultations regarding our trading platform, tools, and features, while troubleshooting any technical or operational challenges.Efficiently resolve client concerns, escalating complex issues to the appropriate teams as necessary.Maintain accurate records of customer feedback and suggestions for continuous improvement.Contribute to the enhancement of customer service processes, knowledge bases, and training materials.Engage in additional tasks as assigned by management.

As a Support Specialist 2 in Production Control at SanDisk, you will play a crucial role in ensuring smooth operations within our production environment. You will be responsible for monitoring production processes, managing workflows, and providing essential support to the production team. Your analytical skills and attention to detail will be vital in identifying areas for improvement and implementing solutions that enhance efficiency and productivity.

ABOUT PLUSGRADE: At Plusgrade, we believe that travel goes beyond just reaching a destination; it’s about creating lasting memories. We are committed to revolutionizing the travel industry by collaborating with over 200 partners in airlines, hospitality, cruise, passenger rail, and financial services to unlock new revenue streams through exceptional customer experiences. Our core values—ambition, innovation, and collaboration—drive us to constantly elevate standards and exceed expectations. Join us in transforming ordinary travel into extraordinary adventures. ABOUT THE ROLE: As a key member of our Global Care Team—integral to our Operations division—you will take on the role of a technical leader and mentor. We are on the lookout for an enthusiastic and skilled individual to assist with the daily operations and strategic support of our international clientele. Reporting to the Global Care Director, the Technical Support Specialist will deliver advanced and proactive technical guidance to our partners. You will collaborate closely with our Partner Success, Product, and Engineering teams to drive in-depth analytical investigations, resolve root causes, and manage the triage, prioritization, and communication strategies for complex technical challenges. If you are passionate about addressing travel technology challenges and are driven to find solutions, we would love to connect with you!

Join Plusgrade as a Technical Support Specialist, where you will play a critical role in enhancing the hospitality experience through our Upsell solutions. Your expertise will be invaluable in providing exceptional technical support to our clients, ensuring they can maximize the benefits of our services. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

Join our team as an Applications Engineer Intern and embark on a journey to enhance your technical skills while supporting critical business applications across the organization. Gain valuable hands-on experience with systems such as Power BI, Business Central, LS Retail, E-Commerce, and other essential platforms. This role allows you to understand how enterprise applications are effectively managed within a dynamic business environment.Collaborating closely with the Applications and Operations team, you will assist with daily operations, engage in project activities, and participate in testing initiatives, while contributing to documentation and process enhancements.Your key responsibilities will include:Providing Level 2 support through the service desk to resolve technical issues.Assisting in the maintenance and improvement of business applications and reporting solutions.Managing daily backend maintenance and job monitoring tasks.Facilitating User Acceptance Testing (UAT) and preparing test documentation.Supporting application setup for end-users and ensuring a smooth handover process.Creating and updating technical documentation, process guides, and training materials.

Encora is looking for a Java Support Developer in Kuala Lumpur to help maintain and improve enterprise applications. This role centers on ensuring smooth operation of production systems and addressing technical issues as they arise. Role overview The Java Support Developer will handle ongoing support and maintenance for existing applications. Responsibilities include troubleshooting problems, identifying root causes, and applying fixes to keep systems stable. Enhancing application performance and reliability is a key part of this position. What you will do Support enterprise applications in a production environment Troubleshoot and resolve technical issues as needed Maintain and enhance system performance and stability Requirements Experience with Java development and support Strong problem-solving skills Ability to work with enterprise-scale applications

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and communications.Navigate complex product configurations and provide support through various channels, including email, phone, chat, forums, and social media.Identify, troubleshoot, and manage system issues, escalating to higher levels as necessary.Maintain open communication with stakeholders and team members to ensure all parties are informed.Update and manage our Knowledge Base to enhance service quality.Oversee the escalation process for Level 1 issues.Mentor Level 1 Technical Support Specialists, enhancing their understanding of complex issues.Track and manage tasks in alignment with SLAs.Operational Efficiency:Maintain a low error rate by ensuring that materials are ready for ingestion within SLAs.Document client issues accurately and respond to clients within established timelines.Ensure timely and accurate quoting that adheres to our rate card and discount policies.Work efficiently by adhering to established workflows and procedures.Conduct thorough testing of end-to-end TV and Broadcast products, providing detailed feedback to IT and Business Solutions.Monitor and track TVC distribution to meet client deadlines and Adstream SLAs.Manage client orders with the goal of transitioning them to direct system usage at the appropriate time.Ensure all resends and additional fees are accounted for.Test files for all new clients prior to their first order to ensure adherence to processes.Collaborate with the Traffic team to prioritize Ingest tasks to meet SLAs and customer requirements.Perform tasks including FTP and nVerge administration, transcoding, quality control, digital file review and ingestion, and other relevant post-production activities.

What does this role entail?At insiderone, we pride ourselves on being a customer-centric organization dedicated to providing exceptional software support. As a Software Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of service. Our team, known for its diverse backgrounds and expertise, continually strives to exceed expectations. We value action over words, and our commitment to delivering outstanding customer experiences is at the heart of what we do. Join us and be a part of a dynamic team that values collaboration and innovation.

Join Accion Labs as a Production Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our production environment. You will be responsible for troubleshooting issues, providing timely support, and collaborating with cross-functional teams to maintain optimal performance of our systems.