Application Support Specialist at qadinc | Mexico City

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

The Technology and Platform Services team at EcoVadis is at the forefront of designing and securing our platform, which is vital to our diverse offerings. We are committed to achieving scalability and fostering continuous improvement through innovation and collaboration. We are currently seeking multiple Web Application Support Specialists to provide essential technical assistance to both our customers and internal teams. This role is integral to EcoVadis' mission to enhance sustainable business practices across various organizations globally, joining an established international team dedicated to delivering high-quality support.Your responsibilities will include:Offering prompt assistance for issues raised by intensive users of EcoVadis tools, focusing primarily on complex web applications and APIs.Troubleshooting reported incidents, diagnosing bugs, and uncovering root causes.Providing clear instructions and detailed steps to replicate issues, aiding developers in understanding the problem and evaluating necessary corrective measures.Maintaining up-to-date knowledge of relevant product features to deliver accurate solutions to customer inquiries.Collaborating with end users, functional analysts, and developers to identify and resolve issues within EcoVadis’ custom web applications.Delivering top-notch support through both written and verbal communication across the organization.Ensuring thorough follow-up on reported cases to keep end users informed of status updates and potential actions.Monitoring logs and application downtimes to promptly respond to alerts and manage communications with impacted users.Handling confidential data with the utmost care to ensure data security and privacy.Reviewing technical and functional documentation and engaging with business users to clarify the intended functionality of applications.Guaranteeing the timely quality of fixes delivered.Providing training and support to end-users.Creating process documentation, training materials, and articles to explain complex technical concepts to non-technical audiences.Developing processes to address new types of requests from internal stakeholders.Keeping technical documentation and procedures current.Writing custom SQL scripts for data retrieval and modification during troubleshooting and reporting.Conducting preventive maintenance and root cause analysis of issues.Advocating for customer needs by relaying feedback to development and business analysis teams to foster product improvement.Participating in incident resolution to assist with issue management and user communication.Providing on-call support for urgent and complex issues.

At NOVACARD , we are on a mission to transform the way individuals utilize credit. As the pioneers of the first interest-free and no-annual-fee credit card in Mexico, we aim to simplify personal finance management and provide users with total control through our innovative mobile application. With NOVACARD, users can access up to $200,000 MXN in credit, utilize it as needed, and manage their finances digitally in just under 5 minutes. Our goal is to empower individuals to make informed financial choices by providing the flexibility, transparency, and freedom required to achieve their aspirations. Simple finances, big goals.Role Overview:We are seeking a dedicated Level 2 Application Support Engineer to maintain the stability and performance of our critical business applications. In this role, you will investigate incidents, analyze system behavior, and resolve complex technical challenges. Collaboration with cross-functional teams is key to identifying root causes and enhancing support processes, making strong analytical skills, proficient SQL knowledge, and effective communication in English essential in a production environment.Key Responsibilities:Delivering second-line technical support for company applications (L2)Monitoring system performance and uptimeLogging incoming tickets and conducting initial analysesAddressing incidents and service requests pertaining to company applicationsWorking alongside engineers and specialists from various teams to resolve issuesEngaging in the incident management processDocumenting solutions and updating support documentation

Join DYOPATH as an Application Support Analyst IIAre you enthusiastic about tackling intricate application challenges and empowering users to maximize their efficiency with essential business software?DYOPATH is on the lookout for an Application Support Analyst II who excels in advanced problem-solving, flourishes in a dynamic work environment, and is dedicated to providing exceptional application support and customer service.Why You’ll Love Working HerePurpose with Passion – Become part of a company that embraces a L.O.V.E. philosophy—Living Our Values Every Day—transforming daily responsibilities into meaningful contributions.Grow & Thrive – DYOPATH is committed to your continuous development, offering training and clear career paths.Award-Winning Culture – Recognized for our superior IT services, we extend the same commitment to our internal teams.Fun & Respectful Teamwork – Engage in collaborative settings where teamwork and success are celebrated.Awesome BenefitsSavings / Monthly 13% capPantry Vouchers 9% deposited every monthChristmas Bonus: 25 days of your daily incomeVacations - 12 days after the first yearAnniversary Bonus - 10 days of base salaryVacation Premium – 40% first yearMajor Medical Insurance covers you and your immediate familyLife InsuranceQuarterly BonusMarriage or Bereavement Time offMaternity/Paternity Time offErgonomic Chair250 pesos monthly stipend for internet and electricityRole OverviewLocation: Remote (Mexico)Schedule: 1st Shift (8a-5p CST); Monday through FridayPay Rate: 25,000 MXN (monthly)Your Mission as an Application Support Analyst IIProvide advanced technical support for software applications utilized by the organization.Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.Conduct root cause analysis and collaborate with development teams or vendors to eliminate software issues.Participate in software testing and quality assurance activities.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

Join Samsara as a Technical Support Engineer specializing in mobile applications and regulatory compliance. In this remote role, you will be pivotal in assisting our clients with technical inquiries related to our mobile solutions, ensuring they meet compliance standards.Your responsibilities will include troubleshooting issues, providing exceptional customer support, and collaborating with cross-functional teams to enhance our mobile offerings. This position is perfect for individuals with a passion for technology and a commitment to client success.

Join Scale AI as a Support Specialist where you will initially work at Tier 0 and progress to Tier 1 readiness in a few weeks. This role requires handling a variety of contributor support issues, including those that are moderately complex, showcasing your judgment, investigative skills, and clear communication abilities. You will collaborate across teams to ensure contributors receive precise, prompt, and considerate support while also identifying opportunities to enhance workflows and documentation.This position is ideal for seasoned support professionals who thrive in a fast-paced environment and are comfortable working independently.You Will:Address routine and moderately complex contributor inquiries via email and chat, utilizing established workflows and your best judgment.Communicate with clarity, empathy, and professionalism.Document investigations, actions taken, and resolutions comprehensively in Zendesk or similar platforms.Recognize issues beyond the tier's scope and escalate them with detailed context and documentation.Provide feedback on workflows, macros, and documentation to boost efficiency and contributor satisfaction.Keep updated on relevant process and product changes through the provided resources.Ideally, You'd Have:Previous experience in high-volume customer support, platform support, or a similar role.Experience working remotely, demonstrating your ability to manage tasks independently and prioritize effectively without direct oversight.Excellent written and verbal English communication skills, with a knack for clear and professional interactions.Familiarity with customer service SaaS tools, Slack, and Google Workspace.Working Model & Tools:This is an independent contractor position, responsible for delivering specified services for an estimated six-month term. Continued engagement or transition to full-time employment may be considered based on performance and business requirements.Company equipment will be provided during your engagement.Collaborate asynchronously with internal teams as necessary.

The System Support Specialist – Lab Support plays a crucial role in delivering comprehensive technical assistance to our engineering laboratory. This position ensures that all hardware, software, and lab infrastructure are fully operational, supporting validation and product development teams effectively.Deliver daily system support and troubleshoot issues related to lab computers, test stations, servers, and network equipment.Install, configure, and maintain operating systems including Linux (Ubuntu, CentOS, RHEL) and Windows on lab machines and testing platforms.Manage lab servers, storage systems, and virtual machines facilitating test automation and data collection.Monitor system health, disk space, and resource utilization, taking proactive measures to mitigate potential problems that could hinder engineering productivity.Document lab procedures, system configurations, and resolutions for known issues using Confluence or a similar knowledge base.Work closely with the IT department to ensure lab systems adhere to security policies, patch management, and access control protocols.Provide technical support to lab personnel and escalate complex issues to the appropriate engineering or IT teams.Assist in the setup and maintenance of automated test frameworks and pipelines within the lab environment.

Join our dynamic team as an Enterprise Support Specialist at Restaurant365, where you will play a crucial role in delivering exceptional support to our enterprise clients. Your expertise will help ensure their success and satisfaction with our innovative software solutions designed specifically for the restaurant industry.In this position, you will troubleshoot complex issues, provide training on our platform, and collaborate with cross-functional teams to enhance the customer experience. If you are passionate about technology and customer service, we want to hear from you!

Join hireframe as a Technical Support Specialist within our expanding Customer Experience team. Reporting directly to the VP of Customer Experience, you will play a pivotal role as the first line of support in our organization. You will be responsible for managing the support queue, ensuring customer inquiries are prioritized according to our Service Level Agreements, and serving as the operational backbone of our customer support function. This hands-on, process-oriented role emphasizes the troubleshooting of workflow and configuration issues, reproducing bugs, gathering context, and documenting findings for escalation to Customer Success, Product, or Engineering.This position is perfect for individuals who are methodical, technically adept, and eager to contribute to the foundational growth of a dynamic company. Availability during Eastern business hours is essential.

Job Type: Contractor or Full-time Location: Guadalajara, Jalisco (Hybrid) About Ottimate Ottimate builds an AI-driven Accounts Payable automation platform for finance teams. The platform streamlines invoice-to-payment processes, helps reduce operational costs, prevents overpayments, and supports policy compliance. Role Overview The Product Support Specialist joins the Product Support team, focusing on Level 1 (Tier 1) customer interactions. This role handles general customer questions, provides initial technical support, and works to maintain strong customer satisfaction. Collaboration with both the Support group and specialized teams is part of the daily routine, with guidance from Level 2 mentors or leads as needed. Main Responsibilities Participate as a member of the Tier 1 Support Group. Respond promptly and courteously to customer inquiries, following established service level agreements (SLAs). Work with team members to resolve customer issues efficiently. Join team meetings and collaboration sessions to stay current on product updates and recurring issues. Opportunities for Growth Potential to expand into specialized support areas after a brief introductory period, based on business needs. Collaborate with subject matter experts to address complex customer challenges. Use the Jira platform to escalate issues to engineering and track them through resolution. Support and Development Seek guidance from Level 2 mentors or leads when handling difficult customer questions or technical issues. Work with senior team members to further develop troubleshooting and support skills. Escalate unresolved matters to higher-level team members or leads when necessary. Qualifications Advanced English proficiency. Comfort working in an environment with shifting priorities. Experience in a customer-facing support role, using ticketing systems such as Jira, Freshdesk, or similar. SaaS background is a plus. Basic knowledge of technical support and troubleshooting methods. Strong communication skills, able to explain technical information clearly. Familiarity with API and CSV data integrations is highly desirable. Experience with Jira, Freshdesk, or other ticketing platforms. Understanding of accounting terminology is a plus. Collaborative approach and eagerness to learn.

With over 25 years of experience and millions of diners, OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), stands as a premier leader in the restaurant industry. Our cutting-edge technology empowers restaurant partners to focus on their teams, guests, and overall profitability while enabling diners to discover and reserve the perfect dining experience for any occasion. At OpenTable, each employee contributes significantly to our mission and culture of hospitality, which revolves around caring for others. Join our global team, which encompasses a portfolio of metasearch brands, and make a tangible impact. We are currently looking for a meticulous and customer-oriented Billing Support Specialist to become part of our Customer Support team. This pivotal role is essential for maintaining billing accuracy, resolving customer inquiries, supporting revenue operations, and managing collections activities. It is an excellent opportunity for a driven professional eager to grow within a vibrant team while honing expertise in billing operations, collections, and customer account management. The ideal candidate will possess a strong financial background, outstanding customer service skills, and the ability to excel in a fast-paced, goal-oriented environment.

Join our dynamic team as an IT Site Support Specialist in Nogales, where you will play a crucial role in providing top-notch deskside support for various end-user devices, including PCs, laptops, printers, and mobile devices.Your responsibilities will include hands-on support for OT devices and production equipment as needed, ensuring all conference and meeting rooms are operational, and collaborating with support teams and vendors to resolve technical issues.In addition, you will coordinate activities across multiple sites, such as device replacements and network equipment management, to ensure seamless operations.

Join Vitable Health as a Member Support Specialist, where you will play a key role in enhancing the member experience in Mexico and South America. In this dynamic position, you will assist members with inquiries, resolve issues, and provide comprehensive support, ensuring that every interaction is positive and enriching.

Housecall Pro creates tools that help home service professionals across the United States manage and expand their businesses. With its headquarters in Denver and a distributed team in countries such as Brazil, Poland, the Philippines, and Mexico, the company values customer success and encourages employees to contribute ideas from any location. Team members benefit from generous paid holidays and flexible time off. The culture emphasizes open communication and values input from everyone. Role overview The Payment Support Specialist based in Mexico acts as the main point of contact for home service professionals with payment-related questions or concerns. This position requires strong communication skills, empathy, and the ability to explain complex payment topics clearly. Daily tasks involve handling sensitive conversations, investigating high-risk transactions, and resolving technical errors. The specialist also shares feedback with risk, product, engineering, and customer success teams to support service improvements. What you will do Respond to customer inquiries about payments by phone and in writing, including topics such as lending, account takeovers, debt collection, account reconciliation, and high-risk transactions. Assist professionals in securing their accounts and communicate best practices for account safety. Interpret and help with merchant services account ledger reconciliation. Troubleshoot technical issues and support a diverse customer base. Advise on chargeback prevention and mitigation, including collecting and submitting chargeback evidence.

We are seeking a dynamic and skilled Support Engineer & Node Specialist to join our innovative team at inetum2 in Monterrey. In this role, you will be responsible for providing technical support and solutions for our node infrastructure, ensuring optimal performance and reliability. Your expertise will help us deliver exceptional service to our clients and enhance their operational efficiency.

At Lighthouse, we're on a mission to transform the commercial strategy within the hospitality sector. Our innovative platform simplifies data complexity, equipping businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to fully realize their revenue potential.Backed by $370 million in Series C funding and fueled by a relentless passion for growth, we've integrated five companies into our journey, surpassing $100 million in ARR in 2024. With over 850 team members across 35 countries and representing 34 nationalities, our diverse community is a source of strength.At Lighthouse, we are more than a workplace; we are a community committed to collaboration, fun, and a shared goal of revolutionizing the hospitality industry. Are you ready to join us and take part in this exciting venture? Your Responsibilities: #LI-RemoteAs a Product Support Specialist, you will serve as the face of Lighthouse for our clients. You will play a crucial role in creating positive experiences by building relationships and ensuring that customers derive maximum value from our products. In this position, you will advise and assist a diverse range of clients, aligning their business requirements with our solutions and enhancing their operations through Lighthouse's capabilities.Key Areas of Impact:Implement Lighthouse's integrated products while delivering outstanding end-user support.Address customer inquiries submitted via chat or email promptly and efficiently.Empower users to fully leverage Lighthouse products through attentive listening and understanding of their unique needs.Provide technical troubleshooting for client inquiries and requests, clearly communicating technical concepts to all stakeholders.Create and maintain supporting materials and user manuals that enhance the customer experience.Escalate complex technical issues and bugs to the Engineering team for timely resolution.Work collaboratively with internal teams to address inquiries and ensure a seamless customer journey.Utilize AI and automation tools to streamline troubleshooting, speed up response times, and offer personalized, data-driven support to users.About Our Team:Join our Customer Engagement team, the driving force behind our dedication to customer satisfaction! We are the friendly, strategic-minded, and committed representatives of Lighthouse, working tirelessly to ensure every customer interaction is exceptional.

Plata is a leading technology and digital financial services company dedicated to becoming the premier choice for financial solutions in the Mexican market. We empower our clients by providing accessible, simple, and secure financial services that prioritize inclusion and trust.Position Objective:To deliver prompt operational and technical support to ambassadors and clients, ensuring seamless workflow continuity, a positive customer experience, and effective management, analysis, and escalation of issues within the origination processes. You will serve as the first point of contact for resolving and channeling operational and technical issues.