Application Support Engineer

Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity …

Join Accion Labs as a MA Application Specialist, where you will play a crucial role in the development and management of our applications. This position offers the opportunity to enhance your skills while contributing to exciting projects in a dynamic environment.

Join our dynamic team at fuku as a Senior Application Support Analyst (AVP / VP). In this pivotal role, you will lead the application support for several mission-critical banking applications, ensuring their optimal performance and reliability.Responsibilities include:- Spearheading the provision of application support for key banking applications.- Monitoring application performance and providing Level 2 and Level 3 support.- Conducting thorough troubleshooting and root cause analysis (RCA) to maintain operational integrity and resolve issues swiftly.- Managing incidents related to assigned applications effectively.- Leading the team in root cause analysis for recurring or significant problems.- Automating processes to enhance efficiency and reduce manual tasks.- Ensuring the prompt resolution of high-severity incidents to minimize business impact.- Preparing and presenting management reports on application performance, incidents, and resolutions.

Join our dynamic team at OpenAI as an IT Support Specialist. In this role, you will be pivotal in ensuring our technology infrastructure runs smoothly and efficiently. You will provide technical assistance, troubleshoot hardware and software issues, and support our employees in leveraging technology to enhance productivity.

Join a prominent player in the cargo industry as an IT Support Specialist. We are seeking a dedicated professional who is eager to provide exceptional IT support to enhance our operational efficiency.Key Responsibilities: Deliver on-site IT support for computers, mobile devices, tablets, and printers. Assist with remote switch configurations and testing. Facilitate the disconnection, dismounting, and mounting of switches to racks, as well as patching and cabling, in collaboration with local service providers. New graduates are encouraged to apply.

Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.

Location: SingaporeReports To: Head, Cybersecurity & ITOverview:Join Morrow Health as an accomplished and passionate Enterprise Applications Specialist with in-depth expertise in MS Dynamics 365 (ERP & CRM). In this pivotal role, you will manage the complete lifecycle of our Commercial Off-the-Shelf (COTS) business applications, ensuring our core systems, including ERP/Finance, CRM, ITSM, and HRIS tools, are efficiently configured, fully integrated, secure, and compliant with Morrow's operational needs. You will serve as the internal expert for these essential platforms.Key Responsibilities:System Ownership & Configuration: Act as the hands-on administrator and internal Subject Matter Expert (SME) for MS Dynamics 365 and selected COTS applications (e.g., ERP/Finance, CRM, ITSM, HRIS).Integration Management: Design, implement, and sustain secure integration points (APIs, middleware) between COTS applications and other enterprise systems, including API integration with LLMG’s digital platform.Vendor & License Management: Maintain vendor relationships, track software licenses, and collaborate with vendors for essential support, bug fixes, and feature upgrades.Upgrades & Maintenance: Strategize, test, and execute application upgrades, patches, and system maintenance to ensure continuous service availability and performance.Business Alignment: Collaborate with internal business leaders and end-users to analyze business processes, translating requirements into technical configurations within the COTS systems, managing change requests, and implementations.Compliance & Security: Work closely with the Information Security Specialist to ensure application configurations adhere to internal security standards, data privacy regulations, and healthcare-specific compliance requirements.Support & Training: Provide Level 1 technical support for application-related issues, managing the vendor liaison process, escalating issues as necessary, and tracking them to resolution. Develop documentation and training for end-users and internal support teams.

We are seeking a dedicated and skilled Senior Associate to join our IT team as an Application Support Analyst specializing in Flexcube. In this role, you will leverage your expertise to ensure the effective operation and support of our application systems, providing solutions to enhance system performance and user experience. You will work closely with internal stakeholders to troubleshoot issues, implement enhancements, and ensure our applications meet business needs.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.

Join our dynamic team as a Senior Application Production Engineer where you will play a pivotal role in ensuring the smooth operation and maintenance of critical applications. We are looking for a seasoned professional who is passionate about technology and dedicated to delivering high-quality services. In this role, you will analyze application performance, troubleshoot issues, and collaborate with cross-functional teams to enhance system reliability.

Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.

Menlo Security helps organizations connect securely and collaborate with confidence. The company supports a broad client base, including Fortune 500 firms, nine of the ten largest global banks, and essential government agencies. With remote work on the rise, Menlo Security's mission has never been more relevant. About the Role Menlo Security is hiring an IT Support Specialist for the Singapore office to assist both local and remote teams across the APAC region. This role focuses on technical support for end-users, covering hardware, software, networking, and business applications. The position combines remote support with on-site presence in Singapore two to three days a week, occasionally on short notice. What You Will Do Manage IT tickets using JIRA IT Service Management and Slack channels, as well as handle ad hoc requests, following established SLAs. Deliver attentive customer service throughout the entire support process. Document troubleshooting steps and solutions for internal users. Provide remote support and be available for in-person assistance in the Singapore office as needed. Lead onboarding sessions for new hires, often remotely, accommodating different time zones and locations. Promote proactive IT support by monitoring systems, preventing incidents, and sharing best practices and training with users. Work with third-party suppliers and vendors to manage IT equipment needs. Who Thrives Here The team values empathy, adaptability, and strong ethics. Success in this role comes from being organized, focused on service, open to feedback, and confident in offering guidance. Diagnostic and analytical skills, along with clear communication and the ability to prioritize, are essential. About Menlo Security Menlo Security is backed by investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company is growing beyond 400 employees and is positioned for further expansion.

About Us:xcellink is seeking dedicated and skilled individuals to join our team as Data Center Support Specialists. In this pivotal role, you will utilize your knowledge and skills to protect information systems and facilitate secure operational practices.Key Responsibilities:Colocation Room Control: Conduct regular inspections of the colocation area based on a scheduled timetable. Document the status of essential zones and react promptly to any anomalies by notifying the relevant personnel.Guided Access: Assist visitors lacking Personal ID cards by providing appropriate guidance and directions.Monitoring System Management: Quickly respond to alerts generated by the customer device monitoring system, taking necessary actions to resolve the issues.Data Center Entry/Exit Management: Oversee entry requests by reviewing applications from internal staff or customers to ensure compliance with access protocols.Shipping Management: Receive and verify shipping requests, properly store and label parcels for future reference, and coordinate with delivery services for parcel dispatch.Receiving Management: Process incoming applications, confirm schedules as required, receive packages from shipping services, store them appropriately, and distribute them to customers.Common Facility Management: Efficiently manage and organize usage schedules to ensure seamless operations and optimal resource utilization.Rental Item Management: Perform nightly inspections to ensure all rental items, such as tools and monitors, are accounted for and in good condition, requesting repairs or cleaning as necessary.Carry-in/Out Management: Oversee the process of handling carry-in/out requests, ensuring scheduling and documentation are accurately maintained.Remote Hands Services: Provide basic remote assistance by responding to customer requests via phone or email, ensuring all preconditions are met before executing tasks, and keeping detailed logs for billing purposes.Customer Notifications: Regularly inform customers about important updates and changes.

Join our dynamic Core Banking Team at Mufg Investor Services as a Senior Associate, where you will play a crucial role in supporting our IT applications. Your expertise will help ensure the smooth functioning of our core banking systems. We are seeking a dedicated professional who thrives in a fast-paced environment and is passionate about technology and finance.

Join Spotify as an Associate Policy Support Specialist, where you will play a crucial role in supporting our policy initiatives and ensuring compliance across various regions. This position offers the opportunity to work closely with a dynamic team dedicated to shaping the future of audio entertainment.

As a Japanese-speaking Customer Support Specialist at HubSpot, you will play a vital role in nurturing our customers' business growth. Our dedicated support team is committed to swiftly addressing customer needs, offering personalized assistance through creative problem-solving and in-depth knowledge of HubSpot's platform.Key Responsibilities:Engage with customers through chat, email, and phone to effectively resolve issues.Assist customers with inquiries about various tools within HubSpot, gaining profound insights into our software.Diagnose software issues and collaborate with product and engineering teams using established processes.Provide support and guidance to marketing, sales, and service professionals utilizing HubSpot software.Suggest personalized solutions to help customers advance and grow their businesses.Collaborate with internal teams, such as Customer Success and Sales, to identify opportunities for existing customers to leverage our platform and services further.Exhibit calmness, resilience, and flexibility in response to changing customer needs and increased case volumes.

About UsJoin the Stripe TeamAt Stripe, we are revolutionizing the financial infrastructure for businesses of all sizes. From industry-leading enterprises to innovative startups, millions rely on Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our vision is to expand the global economy through the internet, presenting a unique chance for you to engage in transformative work that impacts millions.Your RoleAs a vital member of our expanding global Product Support team, you will play an essential role in delivering outstanding user experiences. This position transcends basic troubleshooting; it demands your technical acumen, analytical prowess, and project management skills to enhance our support systems, processes, and product quality strategically.You will take ownership of complex technical user issues, collaborating with cross-functional teams, including Engineering and Product, to drive resolutions. Your proficiency in SQL and APIs will enable effective engagement with these teams, allowing you to analyze data to inform decisions and propose solutions that bolster operational efficiency. Your contributions will focus on scaling support operations, enhancing user experiences, and fostering continuous improvements aligned with Stripe's crucial metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).

As Singapore's premier homegrown electronics brand, PRISM+ is dedicated to making innovative technology accessible to everyone. Established in 2017, we have rapidly become the leading provider of monitors and smart TVs in Singapore, and our influence spans across Australia, Malaysia, and the Philippines. Our mission is to disrupt traditional markets with exceptional value and cutting-edge innovation, ensuring that our customers receive the best in premium technology.Join PRISM+ on an inspiring journey where your contributions can make a lasting impact. Here, your ideas are valued, your professional growth is fostered, and together, we can shape the future of consumer technology.We are currently seeking a skilled Technical Support Product Specialist who possesses outstanding communication and diagnostic capabilities. In this role, you will be responsible for performing comprehensive product testing and evaluation, and providing technical assistance and solutions to consumers and businesses regarding technical, hardware, and system-related issues.Key Responsibilities: Conduct thorough testing of new products and software prior to launch Deliver on-site repair, service, and customer support Configure TV setups and other devices (e.g., Android and Apple devices) Independently diagnose and troubleshoot any issues that arise at customer locations Timely record and update test and service reports Manage in-house repairs and maintenance for exchanged TVs Assist with warehouse disposal activities Fulfill additional duties as assigned

Company OverviewFounded in 2019, Shanghai Spectrumedics Medical Technology Co., Ltd. (SPECTRUMEDICS) is a pioneering medical technology firm dedicated to the research, development, manufacturing, and global commercialization of cutting-edge interventional cardiovascular devices. Our expertise lies in creating minimally invasive solutions for vascular calcification. The Sonico-CX® Coronary Intravascular Shock Wave Therapy (IVL) System, our flagship product, proudly holds the distinction of being the first shock wave device in China to secure both NMPA and CE certifications. With a robust presence in both Shanghai and Singapore, we uphold stringent manufacturing compliance, possess multiple patents, and are actively expanding our global clinical and commercial reach.Position SummaryThe Clinical Support Specialist plays a crucial role in delivering hands-on clinical support, training, and education for the Sonico-CX® IVL system. This position collaborates closely with physicians, cath lab personnel, distributors, and internal teams to ensure the safe and effective use of devices, facilitate therapy adoption, and gather valuable real-world clinical feedback. This role is field-oriented and case-focused, necessitating in-person clinical assistance, on-call availability, and tight collaboration with distributor and clinical partners.Main ResponsibilitiesClinical Support & TrainingProvide immediate, hands-on clinical assistance during IVL procedures to guarantee optimal and safe device usage.Assist clinicians in system setup, catheter preparation, imaging workflows, and device delivery.Conduct structured training sessions for physicians, nurses, cath lab staff, and internal field teams.Offer remote clinical support through on-call conference calls for urgent distributor-assisted cases.Train and certify distributors (both online and on-site) on procedural support, troubleshooting, and clinical education standards.Maintain flexible availability to support urgent, distributor-notified cases, which may involve travel.Clinical Education & Therapy DevelopmentDeliver technical presentations and hands-on workshops at hospitals, clinical meetings, and distributor events.Foster and sustain robust professional relationships with interventional cardiologists and cath lab teams to encourage therapy adoption and sustained use.Assist in the organization and execution of local registries or observational studies, including logistics coordination, IRB submissions, and data collection.Engage with Key Opinion Leaders (KOLs) to support protocol development, clinical feedback, and publication initiatives.Clinical Research & Feedback CollectionSupport clinical trial activities...