About the job
ABOUT US
At Indie Campers, we are revolutionizing road trips by making campervan adventures accessible to everyone. Our innovative digital platform, paired with a customer-first approach, ensures a seamless booking experience and high-quality road trips at competitive prices.
With over a million nights rented through our platform and more than 300,000 travelers welcomed from 169 countries, we offer an extensive range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
Our commitment to technology drives us to tackle exciting challenges that require top-tier talent. As we expand our team, we invite you to join us on this dynamic journey.
THE ROLE
As an Operations Area Manager, you will spearhead operations across a cluster of depots, ensuring exceptional customer service, availability of our fleet, and optimal operational efficiency. You will mentor Depot Leaders to ensure adherence to standard operating procedures and achieve key performance metrics. This leadership role is impactful and visible, reporting directly to the Regional Director.
WHAT WILL YOU WORK ON?
In this position, you will manage a cluster of depots to guarantee they operate efficiently and align with Indie Campers' standards. You will serve as a critical liaison between local teams and central functions, focusing on performance, customer satisfaction, and operational excellence. Your key responsibilities will include:
- Leading and mentoring Depot Leaders across various locations.
- Ensuring compliance with standard operating procedures and upholding high customer service standards.
- Tracking KPIs and implementing strategies for performance enhancement.
- Overseeing P&L, budgeting, and depot cost management.
- Collaborating with Central Operations, Finance, and HR teams.
- Traveling frequently (up to 75%) to provide on-ground support and oversight.
WHO ARE WE LOOKING FOR?
- 7–10 years of experience in operational roles (such as rental, logistics, retail, or hospitality).
- 3–5 years in leadership positions managing multiple locations or high-volume depots.
- Demonstrated ability to manage depot financials, including budgeting, cost control, and supplier relationships.
- Excellent communication and interpersonal skills.
- Strong analytical skills and experience in performance management.
- A proactive and solution-oriented mindset.
