About the job
About Hotel TwentySeven
Hotel TwentySeven is a boutique suite hotel in the heart of Amsterdam, offering views of the Dam and Rokin. Guests enjoy a personalized experience, with hospitality at the center of everything we do. The hotel features the Michelin-starred Restaurant Bougainville and Bar TwentySeven. Our team works in a warm, welcoming atmosphere where every colleague is valued as much as our guests.
Role Overview: Assistant Front Office Manager
The Assistant Front Office Manager acts as a key point of contact for both management and the Front Office team. This position helps maintain structure and high service standards, ensuring smooth day-to-day operations. Working closely with the Front Office Manager, the Assistant guides and motivates colleagues, supports their daily tasks, and helps create memorable experiences for guests. Attention to detail and a genuine sense of hospitality are essential in this role.
Main Responsibilities
- Motivate and inspire the team to maintain high morale, leading by example
- Guide and support staff in their daily tasks
- Prepare timesheets and departmental changes
- Collaborate with the Front Office Manager to create monthly schedules
- Identify and report development opportunities for team members
- Provide guests with accurate information about the hotel and Amsterdam
- Oversee the handling of concierge requests from hotel guests
- Offer a warm welcome to guests in the hotel, restaurant, and bar
- Manage guest check-in and check-out processes
Work Environment
Hotel TwentySeven offers a safe and supportive workplace where new colleagues are welcomed and encouraged to grow. Genuine hospitality and personalized service define our approach, both for guests and team members.
