Assistant Manager, Catalog Operations Management

Coupang Taiwan brings next-day delivery to customers in Taipei, offering a curated selection of products through its Rocket Delivery system. With Rocket Global, shoppers can also order millions of popular items from Korea, the United States, and other countries, all shipped internationally with expedited service. Role overview The Assistant Manager, Catalog …

Coupang is seeking an Assistant Manager for Customer Service Operations based in Taipei, Taiwan. This role leads a customer service team dedicated to upholding high service standards and enhancing the customer experience. Key Responsibilities Supervise daily operations within the customer service team, ensuring processes run efficiently. Coach and mentor team members to encourage their professional development. Track and evaluate service quality, aiming to meet or exceed company expectations. Contribute to projects and efforts that improve customer satisfaction. Role Focus This position centers on operational leadership and team development within customer service. Success in this role depends on maintaining strong service quality and supporting company initiatives to improve customer interactions.

Coupang is known for its "Rocket Delivery" service, bringing next-day delivery and a broad selection of products at competitive prices. With "Rocket Cross-Border," customers in Taiwan can shop millions of popular items from South Korea, the United States, and beyond, all with international shipping. As Coupang expands in Taiwan, the company is building a team ready to shape its future in the region. This role plays a part in Coupang’s goal to become a daily essential for customers in Taiwan. Role overview The Assistant Manager, Catalog Operations Management, leads a team of 5 to 10 members and takes full ownership of project goals and daily workflows. This position demands proactive leadership, strong attention to detail, and a focus on maintaining both productivity and accuracy in catalog operations. Serving as the technical core for product data analysis and process improvement, this role requires handling complex assignments independently, training team members, and driving improvements when challenges arise. What you will do Operational ownership: Oversee daily manpower allocation to achieve team objectives. Quality control: Safeguard data accuracy and work to improve output speed while maintaining quality. Independent analysis: Conduct product research and compare product attributes independently. Process optimization: Identify and address issues in current Standard Operating Procedures, proposing smarter solutions. Key duties Team leadership: Manage a team of 5 to 10, handling staffing and daily operations to ensure project success. Performance and attendance: Monitor attendance and conduct performance evaluations to uphold team standards. Quality and productivity: Oversee the accuracy and efficiency of team outputs, identify bottlenecks, and drive continuous improvement. Training and development: Design and deliver internal training to build professional skills and operational efficiency. Supervisor support: Complete tasks assigned by supervisors efficiently and with minimal oversight, supporting department objectives. Requirements Product knowledge: Strong understanding of product categories and attributes, with the ability to conduct both online and offline product analysis and competitive research. Logical thinking and adaptability: Solid logical reasoning for complex data and the ability to guide a team through change. Autonomy and responsibility: Proven ability to work independently under pressure, prioritize tasks, and meet deadlines while managing multiple responsibilities. Process diagnosis and optimization: Familiarity with SOP operations, with the ability to analyze workflows and suggest improvements. E-commerce interest: Genuine interest in e-commerce operations and market trends, with a commitment to ongoing self-development. Preferred qualifications Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS). 2 to 3 years of relevant administrative or project management experience. Experience leading, coaching, or training team members to boost performance. Supervisory or management experience is a plus. Recruitment process Application review Phone interview Video interview Offer notification The recruitment process may vary depending on the role or scheduling needs. Interview schedules and outcomes will be communicated by email.

Join our dynamic team at Turner Townsend as an Assistant Cost Manager or Cost Manager specializing in MEP (Mechanical, Electrical, and Plumbing) cost management. In this vital role, you will support key projects, ensuring accurate cost estimation, budget management, and financial reporting. You will work closely with various stakeholders to deliver excellent results and contribute to our mission of adding value to clients through exceptional project and program management.

Join Our Team at Coupang!Coupang is revolutionizing the shopping experience, aiming to delight customers from the moment they open our app until their order arrives at their doorstep. Our innovative services in Taiwan include 'Rocket Delivery', which guarantees next-day delivery on a wide variety of products at competitive prices, and 'Rocket Overseas', offering free international shipping on millions of popular items from Korea, the U.S., and beyond.We are seeking talented individuals to help drive Coupang's growth in Taiwan. This is an incredible opportunity to be part of a team that is changing the way customers shop. Together, we will create a world where our customers wonder, 'How did I ever live without Coupang?'

Role overview The Assistant Manager, Customer Service Operations at Coupang in Taipei leads a front-line team focused on delivering effective customer service. This position plays a key role in guiding team performance and supporting efforts to improve daily operations. Leadership in this role directly shapes customer satisfaction and supports the ongoing growth of service operations. The Assistant Manager works closely with team members to manage results and maintain high service standards. Key responsibilities Lead and support a front-line customer service team Focus on delivering strong service to customers Manage team results and performance Support ongoing improvements in service operations Impact The Assistant Manager’s leadership helps drive customer satisfaction and contributes to the overall growth of Coupang’s service operations in Taipei.

Join Staubli Group as an Assistant Sales Manager in the Semiconductor Division, where you will play a crucial role in driving sales and fostering strong relationships with clients. This position offers an exciting opportunity to work with cutting-edge technology and contribute to the growth of our business in the semiconductor industry.

IP Operations Shift Manager Coupang is revolutionizing the shopping experience, aiming to amaze every customer from the moment they access the Coupang app to when their order arrives at their doorstep. In Taiwan, our offerings include 'Rocket Delivery', which provides next-day delivery for a wide range of items at competitive prices, and 'Rocket Oversea', offering free international shipping on millions of best-selling products from Korea, the U.S., and beyond. We are seeking talented individuals to contribute to Coupang's growth in Taiwan. This is a unique opportunity to join us in creating a world where our customers wonder, 'How did I ever live without Coupang?' Role Overview The IP Operations Team functions as a strategic line of defense, committed to maintaining brand integrity and marketplace trust. We adopt a dual-layered strategy of proactive defense and forensic verification, which includes IP Monitoring for counterfeit removal and Seller Gating for channel vetting. Our team also oversees critical Appeals and IPR enforcement, conducting detailed forensic audits of supply chain documentation to settle disputes and minimize legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—be it a counterfeit detection, seller gating review, or IPR report—is processed with precision, speed, and complete adherence to Coupang’s standards. You will act as a coach, people manager, and operational expert.

About Appier Appier is an innovative technology firm that specializes in AI-driven platforms designed to help enterprises tackle intricate business challenges. Established in 2012 by a dedicated team of computer scientists and engineers, Appier provides three primary cloud solutions: Advertising Cloud, Personalization Cloud, and Data Cloud. About the Business Enablement Team The Business Enablement team is an integral part of the Growth and Marketing organization, working collaboratively with Product, Sales, and Customer Success teams to foster business growth. Position Overview As the Assistant Manager of Business Enablement, you will play a crucial role in developing and implementing strategies aimed at business enablement, with a strong emphasis on go-to-market initiatives, sales training, and knowledge sharing about our products. This position requires close cooperation with cross-functional teams to grasp Appier's offerings, identify target audiences, and develop buyer personas. Your contributions will empower our sales team to articulate a consistent and persuasive narrative to our clients, underscoring the value of our products for digital marketers. Key Responsibilities Support Strategy Development: Assist in crafting and executing business enablement strategies that align with organizational goals. Process Optimization: Discover opportunities to enhance business processes, boosting efficiency and productivity. Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Operations to deploy enablement initiatives seamlessly. Training & Development: Organize training programs to equip teams with essential skills and knowledge. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of enablement activities and suggest improvements. Resource Management: Support the management of business enablement tools and resources, ensuring they are up-to-date and utilized effectively.

Conduct comprehensive feasibility studies and draft detailed procurement reports.Estimate and meticulously plan costs, culminating in the production and presentation of the final cost plan.Oversee the tendering and procurement processes, supporting the creation of bid documentation, managing the pre-qualification phase, curating the tender list, preparing preliminary materials, analyzing submitted tenders, producing detailed tender reports, and compiling necessary contractual documents.Effectively manage post-contract cost variances and implement change control processes, escalating significant changes to the line manager as needed.Responsible for performing cost checks and valuations on larger projects, ensuring timely and accurate assessments in all scenarios.Generate monthly post-contract cost reports and deliver presentations to clients.Contribute to value engineering initiatives and engage in negotiations to finalize accounts.Maintain a strong interface with clients and other consultants throughout all project phases.Identify opportunities to enhance cost management procedures, templates, and services, reporting recommendations to the line manager.Ensure the incorporation of key insights and learnings from each project into the internal knowledge management database.Recommend improvements to internal systems and processes, submitting proposals to the line manager.

IP Operations Shift Manager Coupang is redefining the shopping experience, aiming to amaze each customer from the moment they access the Coupang app to the instant their order arrives at their doorstep. Our offerings in Taiwan include “Rocket Delivery,” providing next-day delivery for a vast range of products at competitive prices, and “Rocket Oversea,” which enables free international shipping on millions of top-selling items from Korea, the U.S., and beyond. We are seeking talented individuals to help us spearhead Coupang’s growth in Taiwan. This is a remarkable opportunity to contribute to Coupang’s expansion and to create a world where our customers ponder, “How did I ever manage without Coupang?” Role Overview The IP Operations Team functions as a strategic safeguard dedicated to maintaining brand integrity and trust within the marketplace. We implement a dual-layered strategy of proactive defense and forensic verification, including IP Monitoring to eliminate counterfeits and Seller Gating to assess distribution channels. Our team also oversees high-stakes Appeals and IPR enforcement, performing forensic audits of supply chain documentation to resolve disputes and reduce legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting directly to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—whether it involves counterfeit detection, seller gating assessment, or IPR reporting—is addressed with accuracy, efficiency, and complete adherence to Coupang’s standards. You will act as a mentor, people manager, and operational specialist. What will you do? Lead and manage a team of quality assurance agents, ensuring operational efficiency and adherence to standards. Oversee the processing of tickets related to counterfeit detection and seller gating. Conduct training and development for team members to enhance performance. Collaborate with other departments to streamline processes and improve service delivery.

Join our dynamic team as an Assistant Cost Manager, where you will play a pivotal role in the cost management processes within the real estate sector. As part of our firm, you will assist in budgeting, forecasting, and monitoring project costs to ensure financial efficiency and accuracy. This position offers an excellent opportunity for entry-level candidates to gain hands-on experience in cost management while contributing to exciting real estate projects.

Please complete the attached Internal Transfer Request Form and submit. Please ensure to apply using your Coupang email address. Company Introduction At Coupang, we strive to astonish our customers. Our mission is validated when we hear them say, “How did we ever live without Coupang?” Our company was founded on the belief that shopping, eating, and living should be made simpler. We are transforming the multi-trillion-dollar e-commerce landscape from the ground up and are recognized as one of the fastest-growing e-commerce companies, boasting an unmatched reputation as a reliable force in the industry. We blend the dynamism of a startup culture with the robust resources of a large-scale public company, empowering us to continue expanding and launching new services at a remarkable pace. Here, you will find a plethora of entrepreneurial opportunities to drive initiatives and innovations. At the heart of Coupang, we are bold, ambitious individuals eager to roll up our sleeves and make a tangible impact. Join us, and witness your growth, your colleagues’ growth, and the growth of the company every single day.

Coupang is one of the fastest-growing and most innovative companies globally, achieving the largest IPO in U.S. tech history. We boast an exceptional end-to-end e-commerce and logistics network, wholeheartedly embracing a customer-centric culture and setting a record of global innovation. Coupang breaks the traditional constraints of e-commerce, allowing customers to enjoy lightning-fast shipping services at the lowest prices while accessing millions of products. With offices in Korea, the United States, and China, innovative talents can seize new opportunities, take initiative, and shine here. The Coupang Rocket team seeks passionate individuals eager to contribute to building operational processes for our logistics centers, crafting a successful story in their lives.

Join our dynamic team at SGS as a Textile Laboratory Assistant Engineer, where you will play a crucial role in supporting our laboratory operations. As part of an innovative global company, you will engage in various testing processes, ensuring the highest quality standards for textile products. This position offers an excellent opportunity for professional growth, skill development, and contribution to our mission of delivering top-notch services.

Join our dynamic team at SGS as an Industrial Department Sales Assistant in Kaohsiung! In this pivotal role, you will support our sales and customer support teams by facilitating communication and ensuring a seamless customer experience. Your responsibilities will include assisting with sales inquiries, coordinating with various departments, and helping to maintain accurate records. We seek a motivated individual eager to learn and grow within a global organization.

Join our dynamic team at SGS as a Marketing Planning Assistant focused on our medical equipment platform. This internship is a fantastic opportunity for individuals looking to gain hands-on experience in the marketing domain. You will work closely with the sales and customer support departments to assist in developing marketing strategies, analyzing market trends, and enhancing customer engagement.

Company Introduction At Coupang, we are driven by a singular mission: to amaze our customers. Our journey began with a passion for transforming shopping, dining, and everyday living into a seamless experience. As one of the fastest-growing e-commerce platforms, we have distinguished ourselves as a formidable and trustworthy player in the multi-trillion-dollar e-commerce landscape. We embrace the unique blend of a dynamic startup culture coupled with the extensive resources of a large public corporation, propelling us towards rapid growth and innovative service launches. Our entrepreneurial spirit thrives on new opportunities for initiatives and creative solutions. At Coupang, you will witness continuous growth – both personally and professionally – as we strive to redefine commerce in a high-tech and interconnected world. Join us at Coupang and be part of shaping the future of commerce! Position: Senior Executive Assistant Your Responsibilities: Act as a liaison between executives, employees, clients, and external partners. Facilitate timely and accurate information flow. Coordinate executive schedules and set up meetings efficiently. Handle travel and accommodation arrangements. Track daily activities and prepare comprehensive weekly, monthly, or quarterly reports. Supervise the performance of clerical staff. Prepare and format internal and external communications, including memos, emails, presentations, and reports. Screen and direct phone calls, distributing correspondence as necessary. Organize and maintain an efficient filing system.

Join our dynamic team at SGS Taiwan Ltd. as a Business Assistant in our Electromagnetic Compatibility Laboratory located in Tainan. We are seeking a highly motivated individual who is eager to learn and grow in a supportive environment. In this role, you will be responsible for assisting with laboratory operations, customer inquiries, and sales support.Your primary responsibilities will include managing customer communication, supporting sales initiatives, and ensuring the smooth operation of laboratory processes. This is an excellent opportunity for recent graduates looking to start their careers in a global company.

Job Responsibilities:1. Conduct experiments related to material failure analysis in the field of reliability.2. Perform metallurgical testing, operate optical microscopes, and capture microscopic images of test samples.3. Handle high-repetition tasks with care and precision to ensure image quality.4. Provide captured results to backend engineers or analysts for further analysis and report writing.