About the job
As the Lead for North Asia, you will serve as the primary Business Partner and trusted advisor, spearheading talent strategies and delivering impactful HR services that enhance business performance and foster growth. This role involves overseeing a department dedicated to employee relations.
Your responsibilities will encompass the design, execution, and evaluation of human resource programs and policies within the HR Strategy and Operations function. You will provide formal supervision to team members, guide their training and development, conduct performance evaluations, and offer coaching. You will also coordinate the team’s daily operations, establish work schedules, assign tasks, and facilitate cross-training. The role includes setting and tracking departmental deadlines, mentoring staff, and interpreting company policies and procedures, especially regarding sensitive employee matters, performance management, and succession planning. You will advise management on effectively managing labor reductions and other business scenarios.
Key Responsibilities:
Strategy & Growth:
- Develop and implement an HR plan for the business segment that ensures a steady supply of job-ready talent, leadership succession, and retention strategies to reward and engage the workforce.
- Facilitate business development by providing expert HR advice, promoting services, and onboarding new clients.
- Champion the adoption of the HR Business Partner operating model across the HR team and the broader business.
Products & Services:
- Ensure HR services align with business needs through close collaboration with Centers of Excellence (COEs) and country HR Business Partners.
- Collaborate with COEs to identify and implement solutions for talent and HR initiatives, programs, and services.
Operations:
- Establish strong HR governance frameworks, including organizational structure, risk management, HR compliance, and accurate reporting.
- Deliver seamless service support to businesses across North Asia and foster a unified team culture.
- Utilize the scale of the company to provide cost-effective, high-quality HR services.
- Partner with the HR Shared Services team to drive continuous improvements and process efficiencies.
Clients:
- Ensure HR services meet client expectations and enhance client satisfaction scores to match or exceed industry benchmarks.
- Collaborate with business leaders on HR components of Requests for Proposals (RFPs) and client presentations.
- Build trustworthy relationships with clients and external stakeholders, serving as a brand ambassador for Turner & Townsend in North Asia.
