About the job
Join Our Team at INFINITI Stuart! As part of the renowned Murgado Automotive Group, we pride ourselves on delivering top-notch sales, services, and parts experiences. When you become a member of our team, you're not just an employee; you’re part of a supportive family that values your aspirations and growth. We promote from within, providing endless opportunities for advancement.
Job Summary: We are actively looking for an enthusiastic and detail-oriented Automotive Parts Counterperson to enhance our parts department. This pivotal role ensures that our customers and service technicians receive the correct parts and vital information to keep their vehicles running smoothly.
Key Responsibilities:
- Assist customers, technicians, and service advisors with parts inquiries via in-person interactions, telephone, or online platforms.
- Accurately identify and recommend appropriate automotive parts based on customer needs and vehicle specifications.
- Deliver exceptional customer service by attentively addressing customer requests and promptly providing solutions.
- Process parts orders while checking availability, pricing, and delivery timelines.
- Manage parts inventory by tracking stock levels, placing orders, and restocking shelves as necessary.
- Organize and maintain the parts department, ensuring parts are properly stored and labeled for easy access.
- Collaborate with the service department to fulfill parts requests for vehicle repairs efficiently.
- Handle parts returns and warranty claims as needed.
- Stay informed about new automotive products, services, and parts to enhance customer service.
- Provide input for process improvements and assist with inventory control measures.
- Perform additional duties as assigned by management.