Bilingual Customer Service Representative - Latin America

Join CrewBloom as a Bilingual Customer Service Representative and become a key player in delivering outstanding customer experiences via multiple communication platforms. You will be responsible for addressing customer inquiries, swiftly resolving issues, and collaborating with internal teams to elevate our service quality. Your role will encompass managing …

Join our dynamic team at Pavago as a Medical Customer Service Representative. In this fully remote role, you will be the first point of contact for our clients, assisting them with inquiries related to medical services and ensuring a seamless customer experience.Your responsibilities will include answering customer queries, providing detailed information about our services, and troubleshooting any issues that may arise. We are looking for individuals who are passionate about customer service and possess excellent communication skills.

We are seeking a dedicated Customer Service Representative to join our team in Curitiba, State of Paraná. This professional will provide exceptional support to our clients through various communication channels, addressing inquiries, fulfilling requests, and ensuring a positive experience. The role emphasizes high-quality service, adherence to established procedures, and a commitment to customer satisfaction.Main Responsibilities:• Provide assistance through official communication channels.• Support users with inquiries regarding navigation, registration, payments, and functionalities.• Document information and adhere to operational protocols.• Strive for excellence in customer experience.

About the RoleAs a Bilingual Customer Success Associate, you will play a pivotal role in delivering exceptional client-focused support to enhance the customer experience for a leading betting operator. Your primary mission is to ensure customer satisfaction while promoting our brand as a dedicated ambassador. You may also be tasked with reaching out to clients based on established guidelines, providing valuable feedback to SportyBet aimed at continuous product improvement. Your main responsibilities will include resolving customer issues on a First Time Resolution (FTR) basis, educating clients about our range of products and services, and actively ensuring they are satisfied and eager to continue using our offerings.

Pavago is looking for a Medical Customer Service Representative based in Brazil. This fully remote role centers on helping clients with their healthcare questions and concerns. What you will do Respond to customer inquiries across multiple channels Share accurate information about healthcare services Resolve issues and follow up to ensure satisfaction Work environment This position is remote. Team members work from home and connect virtually with colleagues and clients.

As a Bilingual Internal Sales Representative at Doctoralia, your key responsibilities will include:Overseeing the entire sales cycle, from the initial contact to closing deals.Conducting business meetings with healthcare professionals, understanding their needs, and presenting Doctoralia's solutions.Meeting monthly sales and conversion targets.Keeping the CRM updated with all relevant information about prospects and opportunities.Collaborating with internal teams (Marketing, Customer Success, Product) to enhance the sales process and customer experience.

Conduct consultative sales of the NOA product for clients in Chile.Optimize filters and prospecting efforts to capture potential B2C leads.Manage the complete sales cycle: prospecting, scheduling, product demonstrations, follow-ups, and closing deals.Contribute to achieving the department's performance indicators and targets.Map current product usage by clients to enhance their results, focusing on loyalty and retention.Direct technical issues to the support team to ensure smooth product functionality for clients.

Engage in consultative selling of the NOA product to clients in Chile.Optimize filters and prospecting methods to capture potential B2C leads.Manage the complete sales cycle: prospecting, scheduling, product demonstrations, follow-ups, and closing.Contribute to achieving departmental indicators and goals.Assess current product usage by clients to enhance their outcomes, focusing on customer loyalty and retention.Direct technical issues to the support team to ensure product functionality for clients.

Join Accor Hotels as a Bilingual Messenger! We are seeking a dynamic individual who excels in communication and customer service. As a Bilingual Messenger, you will be responsible for facilitating communication between guests and staff, ensuring a seamless experience in our vibrant hotel environment. Your fluency in both Portuguese and English will be essential in delivering exceptional service to our diverse clientele.

About the RoleAs a Customer Success Associate, you will play a pivotal role in delivering exceptional client-focused support to our esteemed betting operator. Your primary objective will be to enhance the overall customer service experience by resolving inquiries efficiently and ensuring our clients are satisfied with our services. You will also engage with customers proactively, gather insights, and relay feedback to SportyBet to refine our offerings continuously. Your main responsibility will be to achieve First Time Resolution (FTR) for customer issues while educating clients about our products and services. You will act as a brand ambassador, promoting our values and ensuring customers are delighted to use our services.

About the RoleAs the Bilingual Customer Success Team Lead, you will spearhead a dynamic team dedicated to delivering exceptional customer experiences. Your leadership will drive operational excellence, mentor team members, and act as the go-to person for escalated issues. You will collaborate across departments to enhance our product offerings and streamline processes.Key ResponsibilitiesLead and oversee the Customer Success team while establishing clear performance metrics and KPIs.Ensure efficient handling of customer inquiries, concerns, and escalations through effective workflow management.Provide mentorship and constructive feedback to foster team development and success.Work closely with international teams to maintain a consistent standard of service globally.Analyze performance metrics to derive actionable insights for ongoing improvement.Directly address complex customer cases as needed.Collaborate with Operations and Product teams to relay customer feedback and suggest enhancements.Maintain accurate and updated records in customer support platforms (e.g., Freshdesk, Jira, Zendesk).Ensure compliance with internal guidelines, service-level agreements (SLAs), and quality standards.Foster a positive team culture that aligns with SportyBet’s core values and commitment to customer satisfaction.Additional DutiesConduct regular team meetings and one-on-ones to support team engagement.Assist in the recruitment, onboarding, and training processes for new hires.Collaborate with other team leads to refine customer service strategies and workflows.Take charge of special projects as assigned by management.

Join our dynamic team at easygo as a Customer Service Representative in São Paulo, Brazil. In this role, you will be the first point of contact for our valued customers, providing exceptional support and solutions to enhance their experience with our services. Your communication skills, problem-solving abilities, and commitment to customer satisfaction will be paramount in this position.

Key Responsibilities:Engage with customers through chat, email, and other channels utilized by the company.Provide prompt assistance, probe for issues, resolve inquiries, and qualify problems.Document all customer interactions comprehensively.Monitor and achieve positive indicators for quality, productivity, and customer satisfaction in your responses.Offer first-level solutions or escalate more complex requests to specialized teams.Contribute suggestions for improving processes and products to enhance both the efficiency of the team and the customer experience.

Location: Remote Schedule: Full-time | Monday to Friday | PST Department: Customer ExperienceAbout KitschKitsch is a rapidly expanding beauty and accessories brand founded by women, dedicated to crafting high-quality, sustainable, and thoughtfully designed products that infuse everyday luxury into the lives of customers worldwide. Our offerings include innovative heatless curling sets, exquisite hair accessories, skincare tools, and essential self-care items, all underpinned by our commitment to inclusivity and an unparalleled customer experience.As we enhance our global e-commerce footprint, we are on the lookout for a Customer Service Representative who is dedicated to ensuring customer satisfaction, adept at problem-solving, and capable of delivering an exceptional brand experience.Role OverviewThe Customer Service Representative will serve as the primary point of contact for Kitsch customers. This position calls for a highly organized, empathetic, and proactive individual who thrives in a fast-paced digital environment. You will address customer inquiries, manage order-related concerns, collaborate with internal teams, and ensure that every customer interaction embodies our brand values of kindness, quality, and care.This is a high-impact role that fosters brand loyalty and significantly contributes to customer satisfaction and retention.ResponsibilitiesCustomer Support & CommunicationRespond to customer inquiries via email, chat, and social media with precision, warmth, and a consistent brand voice.Troubleshoot issues related to orders, shipping, returns, product inquiries, and account matters.Maintain high resolution rates and customer satisfaction scores (CSAT/NPS).Order & Logistics CoordinationCollaborate with fulfillment and logistics teams to resolve shipping delays, damaged items, or missing packages.Handle returns, exchanges, replacements, and refunds in accordance with internal policies.Monitor order discrepancies and proactively identify recurring issues.Brand Knowledge & Product SupportStay informed about all Kitsch products, launches, promotions, and policies.Provide friendly and clear product guidance and recommendations tailored to customer needs.Escalate any recurring quality issues or valuable customer insights to the product and operations teams.Process Optimization & CollaborationDocument cases, workflows, and solutions in our CRM system (e.g., Gorgias, Zendesk, or similar).Identify patterns in customer feedback to propose enhancements for product offerings, website UX, or customer experience processes.Collaborate with marketing, e-commerce, and operations on cross-departmental initiatives.

Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing ServicesPosition Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings & Weekends Required)Join our team as a Customer Sales Representative (CSR), where you will manage high-volume inbound calls and transform customer inquiries into scheduled plumbing services and memberships. This position prioritizes sales within a customer service framework—merely answering calls is not enough.Your role involves steering conversations, resolving issues, and persuading customers to book our services while providing an exceptional customer-focused experience. If you possess the ability to instantly build rapport and close sales effectively, this opportunity is tailored for you.Your ResponsibilitiesInbound Sales & Call ConversionProfessionally handle high-volume inbound callsAchieve an 85% conversion rate by converting inquiries into scheduled plumbing jobsListen intently and guide customers toward suitable solutionsMaintain control of conversations with empathy and clarityScheduling, Upselling & Membership SalesEfficiently book service appointmentsIdentify and promote upsell opportunities during callsMarket and sell Pipeline Club membershipsMeet key targets:10%+ membership close rate35 memberships within the first 90 daysCRM & Process ExecutionAccurately document all interactions in CRM systemsAdhere to structured scripts and workflowsContribute to enhancing call processes and conversion systemsPreferred tools experience:ServiceTitanOther CRM and call management toolsCustomer Experience & Escalation HandlingProfessionally handle customer escalationsUphold high standards of customer satisfactionDeliver consistent, high-quality phone interactionsTeam Support & OptimizationAssist offshore team members to ensure consistencyProvide constructive feedback for improving scripts, tools, and workflowsQuickly adapt to new systems and processesSuccess MetricsMaintain an 85%+ call-to-booking conversion rateAchieve a 10%+ membership close rateSell 35+ memberships in the first 90 daysEnsure accurate and thorough CRM documentationExhibit strong customer satisfaction and call quality scoresIdeal Candidate ProfileConfident and persuasive communicator with proven sales experience

Accor Hotels in São Paulo seeks a Bilingual Receptionist to welcome guests and support front desk operations. This position is the first point of contact for visitors, setting a positive tone for each stay by providing a professional and friendly presence. The role requires fluency in both English and Portuguese to assist a diverse range of guests. Main responsibilities Welcome guests and visitors in both English and Portuguese Handle reservations, check-in, and check-out procedures Answer guest questions and respond to requests with care Facilitate clear communication between guests and hotel staff Work location This position is based on-site at Accor Hotels in São Paulo.

Role Overview Accor Hotels is hiring a Bilingual Bartender for its São Paulo location. This position focuses on preparing cocktails, delivering attentive service, and helping guests enjoy their time at the bar. What You Will Do Mix and serve a variety of cocktails and beverages Engage with guests to provide a welcoming atmosphere Maintain high standards of service throughout each shift Support a clean and organized bar area What We’re Looking For Experience in bartending or hospitality preferred Fluency in at least two languages Strong communication and interpersonal skills Ability to work efficiently during busy periods If mixology and guest service are strengths, consider joining Accor Hotels in São Paulo as a Bilingual Bartender.

OUR HIRING PROCESS:We thoroughly review each application based on our job criteria, ensuring that every candidate receives personal attention from our experienced recruiters. We believe that each individual is unique and deserving of a detailed assessment.Selected candidates may be invited to submit a video interview for our hiring manager's review, often followed by a practical test or project to evaluate team suitability.Subsequently, candidates will be invited for interviews with our hiring manager and interview team. Note: We do not conduct interviews through text messaging platforms and ensure face-to-face interactions, whether in person or via Zoom.Once interviews are complete, we will discuss your potential offer if you remain enthusiastic about joining INFUSE and we find you to be a good fit. Are you passionate about delivering outstanding client experiences and flourishing in a dynamic workplace? At INFUSE, we are looking for a dedicated Customer Success Representative to become an integral part of our team. Your contributions will play a crucial role in ensuring client satisfaction and driving our collective success. This position not only offers a pathway for professional advancement but also presents the unique chance to engage with diverse industries, ensuring that each day is different from the last. INFUSE has earned its reputation as a preferred employer by prioritizing employee satisfaction and fostering an inclusive environment where everyone feels valued. By joining us, you will be part of a supportive community that celebrates success and encourages continuous growth. Experience the joy our employees find in their roles, driven by the meaningful relationships they build and the positive impact they make.

Join Segula Technologies as a Customer Service Assistant! In this pivotal role, you will be the first point of contact for our clients, ensuring their inquiries and needs are met with professionalism and efficiency. Your primary responsibilities will include handling customer queries, providing information about our services, and assisting with issue resolution.We are looking for a proactive individual who thrives in a fast-paced environment and possesses strong communication skills. If you are passionate about delivering excellent customer service and want to be part of a dynamic team, we encourage you to apply!

Composed of individuals who transform education All positions at Arco are open to People with Disabilities. As a member of the Customer Service team, you will be part of a structure dedicated to providing a consistent and high-quality customer experience, working in an analytical, collaborative manner focused on problem-solving.Your daily responsibilities will include:Managing and following up on escalated cases, performing thorough analysis of requests, regular follow-ups, and appropriate guidance until final resolution;Handling challenging and unforeseen situations, managing customer expectations while maintaining a high standard of quality, empathy, and satisfaction in service;Serving as the client's focal point throughout their journey, ensuring clear communication and support for achieving their business objectives with the company's solutions;Conducting multichannel support (email, phone, and WhatsApp), focusing on accuracy, speed, and excellence in customer experience;Collaborating with all levels of support and internal departments such as Sales, Finance, Legal, Logistics, and Pedagogical, ensuring fluid communication and efficient resolution of demands. Assisting in prioritizing critical requests with the involved areas, considering customer impact, deadlines, and urgency;Organizing, monitoring, and updating the backlog of cases, ensuring visibility of status, pending issues, and deadlines for the team and stakeholders;Monitoring and supporting the achievement of key performance indicators (KPIs) related to customer service, customer satisfaction, and SLA;Contributing to the continuous improvement of service processes by identifying bottlenecks, efficiency opportunities, and proposing practical solutions.