Bilingual Customer Service Representative - German or French

Join our dynamic team at WNS Global Services as a Bilingual Customer Service Representative. In this role, you will leverage your fluency in German or French to provide exceptional support to our international clients. You will be instrumental in ensuring customer satisfaction by effectively resolving inquiries and delivering top-notch service.Your responsib…

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

About Axon Axon’s mission is to Protect Life by addressing critical safety and justice challenges. The company builds an ecosystem of devices and cloud software for law enforcement and public safety agencies. Axon values collaboration, transparency, and diverse perspectives from both customers and communities. Position Overview Title: Senior Bilingual Technical Support Representative (Spanish/English) Location: Bucharest, Romania This senior technical support role focuses on providing expert assistance to Spanish- and English-speaking customers, including law enforcement partners in the U.S., Latin America, and Europe. The position is based in Bucharest and involves working closely with Axon’s advanced suite of hardware and software solutions. What You Will Do Deliver technical support in both Spanish and English by phone and email Troubleshoot and resolve complex product issues for customers Ensure a culturally aware and sensitive approach in all customer interactions Work with cross-functional teams on projects to improve the customer experience Help drive product adoption and support Axon’s goal of making communities safer Axon’s Mission in Action Axon equips law enforcement with tools ranging from TASER devices to integrated video and cloud software. The company aims to reduce administrative burdens so officers can focus on community engagement and uses technology to support a more effective justice system. Innovation and continuous improvement are central to Axon’s work.

Join Mercier Consultancy MD in an exciting role as a Polish-Speaking Customer Service Representative within the dynamic streaming services industry, all while enjoying the beautiful surroundings of Greece! This position is ideal for those who have a passion for entertainment and technology and are excited to help customers with their streaming inquiries.Key Responsibilities Address customer inquiries related to streaming services, subscriptions, and account management through phone, email, and chat in Polish. Provide detailed information regarding service features, content availability, and troubleshooting support. Assist customers with billing queries and modifications to their subscriptions. Effectively resolve customer complaints and technical problems while ensuring high service standards. Accurately document all customer interactions within the CRM system for tracking and follow-up. Work collaboratively with technical teams to tackle complex issues and enhance the overall customer experience. Stay updated on industry trends, new content launches, and service updates to improve customer engagement.

Role overview Coface seeks a Bilingual Client Support Specialist based in București. This position requires strong communication abilities in both French and English. The main focus is on assisting clients and supporting their satisfaction and loyalty. What you will do Respond to client inquiries through phone, email, and chat Handle requests promptly and with professionalism Collaborate with other departments to deliver a seamless client experience Contribute to process improvements by sharing feedback and working with colleagues Requirements Fluency in French and English Strong and clear communication skills Experience handling client questions and resolving issues Ability to work effectively with colleagues from different teams

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

Join Mercier Consultancy MD in an exciting role as a Polish Speaking Customer Service Representative for a leading automotive company, with an incredible opportunity to work remotely while enjoying the stunning landscapes of Greece. If you have a passion for customer service and a keen interest in the automotive sector, this position is tailored for you. In this role, you will provide exceptional support to customers by addressing their inquiries in Polish.Key ResponsibilitiesRespond to customer inquiries regarding automotive products, services, and specifications through phone, email, and chat in Polish.Deliver precise and comprehensive information about vehicle options, features, and pricing.Assist customers in scheduling maintenance services and addressing service-related inquiries.Swiftly resolve customer issues and complaints, ensuring high levels of satisfaction.Maintain documentation of all customer interactions in the CRM system for effective monitoring.Collaborate with internal teams to enhance service delivery and customer satisfaction initiatives.Stay updated on automotive industry trends and company developments to provide informed assistance to customers.

Role Overview Axon is seeking a Senior Bilingual Technical Support Representative (French/English) based in Bucharest, Romania. This role supports Axon's mission to protect life by helping public safety agencies use advanced technology to serve their communities more effectively. About Axon Axon develops devices and cloud software for public safety, with a focus on innovation and collaboration. The company values honesty, empathy, and diverse perspectives from customers and communities. Axon aims to reduce administrative work for officers and speed up justice by integrating video and digital tools into police records. What You Will Do Act as a key contact for French-speaking clients and law enforcement partners in the U.S., Europe, and Francophone regions. Deliver technical support in both French and English via phone and email. Troubleshoot and resolve complex issues involving Axon hardware and software products. Ensure a culturally sensitive and professional customer experience. Collaborate with team members on projects to improve customer support and drive product adoption. Position Details Location: Bucharest, Romania Reports to: Director of International Support Direct Reports: None

About Axon Axon’s mission is to protect life. The company develops devices and cloud software designed to address key safety and justice challenges. Collaboration drives Axon’s work, and the team values input from customers, communities, and colleagues alike. Based in Bucharest, Romania, Axon offers a workplace where initiative and impact go hand in hand. Employees contribute to meaningful change and support a mission that matters. Role Overview: Senior Bilingual Technical Support Representative (German/English) This senior-level position serves as a crucial connection between Axon and German-speaking customers, including law enforcement partners in the U.S., Europe, and the DACH region (Germany, Austria, Switzerland). The role requires fluency in both German and English. What You Will Do Deliver expert technical support for Axon’s hardware and software products in German and English. Communicate with customers via phone and email to resolve complex issues. Ensure a seamless, culturally aware experience for each customer interaction. Work closely with cross-functional teams to improve customer satisfaction. Help drive adoption of Axon products by providing outstanding bilingual support. Our Mission in Action Axon equips law enforcement with advanced tools, from TASER devices to a broad suite of software solutions. The company aims to reduce administrative burdens, strengthen community relationships, and improve service delivery. Axon is committed to transforming police record-keeping with video technology and continues to innovate toward a safer future.

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

Join Mercier Consultancy MD in an exciting role as a Polish Speaking Customer Service Representative for a renowned FinTech company located in Greece. This position is tailored for individuals with a keen interest in financial technology and a commitment to providing outstanding customer service. In this capacity, you will guide clients through their financial queries and service offerings while engaging in effective communication in Polish.Key Responsibilities Handle customer inquiries related to FinTech products and services through phone, email, and chat in Polish. Deliver comprehensive information on account management, transaction processes, and available financial products. Assist clients in resolving issues related to their accounts and transactions. Educate customers on navigating the FinTech platforms and the financial solutions at their disposal. Document all client interactions and ensure accurate record-keeping within the CRM system. Work collaboratively with technical teams to address technical problems or service disruptions. Keep abreast of industry trends and the latest FinTech innovations to provide precise assistance.

Jobgether is looking for a Sales Development Representative focused on SEO Services to join the team in Romania. This position centers on identifying potential clients and introducing them to the company’s SEO offerings. Role overview This role involves reaching out to businesses, engaging new leads, and presenting SEO solutions that can improve their online visibility. The Sales Development Representative will help drive sales growth by connecting with prospects and highlighting the value of digital marketing services. What you will do Identify and engage potential clients interested in SEO services Showcase Jobgether’s SEO solutions to prospects Support lead generation and contribute to sales targets Who this role suits This position is well suited to those interested in digital marketing and motivated to help businesses grow their online presence. A genuine interest in sales and SEO will help you succeed in this role.

Veeam is recognized as the Data and AI Trust Company, dedicated to empowering organizations to gain comprehensive insights into their data and AI, ensuring security and resilience to foster the safe scaling of AI solutions. As a leading entity in both data resilience and security posture management, Veeam is designed to thrive at the intersection of identity, data, security, and AI risk. With its headquarters in Seattle and a presence in over 30 countries, Veeam protects more than 550,000 customers globally who rely on us to keep their operations running smoothly. Join us in our fearless journey forward, where we focus on growth, learning, and making a significant impact for some of the world’s largest brands.About the RoleThe Customer Success Representative (Velocity Accounts) plays a pivotal role in renewing customer maintenance contracts within their designated territory. This role involves delivering quotes directly to customers and/or their assigned channel partners. The primary focus is to ensure an exceptional customer experience and enhance customer retention, with success in customer satisfaction as the utmost objective. Additionally, this role includes upselling premium services and identifying opportunities for add-on sales of Veeam products, emphasizing the importance of driving revenue bookings and surpassing quotas through effective customer retention strategies.

Become a vital part of our thriving team at Cross Border Talents as a Support Representative for Croatian Speakers. We seek passionate individuals who are dedicated to delivering outstanding customer support while collaborating with a prestigious company. This role presents a unique chance to interact with customers, address their inquiries, and enhance their service experience.Your Responsibilities: Handle inbound customer inquiries in Croatian across multiple communication platforms. Deliver precise and timely information about products and services to customers. Effectively resolve customer issues and complaints, ensuring a high level of satisfaction. Keep thorough records of customer interactions and transactions. Work alongside team members to improve the overall customer experience.

Veeam Software is seeking a Customer Success Renewals Representative to join the Inside Commercial team supporting the UK&I region. This position is based in Bucharest, Romania. Role overview This role focuses on managing the renewal process for existing customers. The goal is to support ongoing satisfaction and encourage loyalty among clients in the UK and Ireland. Regular communication with customers and internal teams is central to the position. What you will do Oversee and coordinate renewal activities for assigned accounts Engage proactively with customers to address questions and ensure a smooth renewal experience Work closely with internal stakeholders to resolve issues and maintain strong client relationships Requirements Strong communication and relationship-building skills Ability to manage multiple tasks and priorities in a customer-facing role Comfort working with teams and clients across regions

About the Role everience is hiring a Bilingual Recruiter in Timișoara. This full-time position calls for strong skills in both French and English. The recruiter will work closely with different teams to understand staffing needs and help shape recruitment strategies. What You Will Do Identify hiring needs across departments Develop and refine recruitment approaches Use French and English fluently throughout the recruitment process Support a diverse and inclusive workplace Requirements Fluency in French and English Strong communication and collaboration skills Experience in recruitment or a related field is helpful Location: Timișoara

SolidStake builds brands at the intersection of marketing, digital entertainment, and operations. As a venture studio, we focus on launching and growing brands that connect with audiences and shape online experiences. Our team blends creativity with data-driven thinking to craft strategies that drive real results. We value speed, ambition, and clear execution, whether launching something new or improving what already works. Collaboration sits at the heart of our culture, and we encourage every team member to take initiative, develop their skills, and make a difference. Role Overview The Bilingual Account Manager (Spanish Speaker) acts as the main contact for assigned accounts, with a focus on building strong customer relationships and ensuring high satisfaction. What You Will Do Communicate with VIP players using email, SMS, and chat. Review daily gaming and deposit activity for assigned VIP players to spot potential churn risks, responding according to established processes. Maintain regular contact with VIP players by phone and other channels to keep them engaged and increase their long-term value. Build lasting relationships with VIP players through consistent, high-quality engagement, resolving inquiries and issues at first contact whenever possible. Suggest personalized promotions to eligible players, tailoring offers for key VIP clients. Serve as the primary point of contact within client organizations. Location Bucuresti, București, Romania

Join Mercier Consultancy MD as a Danish Customer Support Representative and embark on an exciting career path from the comfort of your home. We are looking for enthusiastic individuals who are fluent in Danish and dedicated to providing exceptional customer service. As a part of our team, you will interact with our Danish-speaking clientele, assisting them with their inquiries, troubleshooting issues, and ensuring a delightful customer experience.Key ResponsibilitiesDeliver outstanding customer support to Danish-speaking clients through phone, email, and live chat.Respond to product and service inquiries with clarity and precision.Handle customer complaints, escalating issues to the appropriate teams when necessary.Maintain detailed records of customer interactions and transactions.Collaborate with cross-functional teams to enhance service quality and customer satisfaction.Stay updated on product knowledge and service improvements.

Role Overview Coface is seeking a Large Account Representative to focus on new business sales within the financial services sector. This position is based in București. Main Responsibilities Drive sales initiatives targeting large accounts in financial services. Develop and maintain relationships with key clients. Support business objectives through expert knowledge of the sector. Work to enhance client satisfaction and contribute to company growth. What Coface Offers Competitive compensation package Benefits as part of the total rewards Chance to make a significant impact on business development Support from a dedicated team

Expeditors International seeks a Customer Service Quoting Specialist to join the team in Bucharest. This on-site role centers on supporting clients with quoting services and acting as the first point of contact for customer requests. The specialist plays a key part in providing accurate information and building strong client relationships. Key responsibilities Respond to customer inquiries related to quotes and available services Provide clear, accurate, and timely information to clients Coordinate with other departments to support service delivery Address client questions and issues, ensuring efficient resolutions Requirements Keen attention to detail Strong problem-solving abilities Clear and professional communication skills Willingness to work on-site in Bucharest