Onsite Support Engineer in Bucharest - Bilingual Support

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions empowers industry-leading clients, enhancing their IT productivity and overall busines…

About Axon Axon’s mission is to Protect Life by addressing critical safety and justice challenges. The company builds an ecosystem of devices and cloud software for law enforcement and public safety agencies. Axon values collaboration, transparency, and diverse perspectives from both customers and communities. Position Overview Title: Senior Bilingual Technical Support Representative (Spanish/English) Location: Bucharest, Romania This senior technical support role focuses on providing expert assistance to Spanish- and English-speaking customers, including law enforcement partners in the U.S., Latin America, and Europe. The position is based in Bucharest and involves working closely with Axon’s advanced suite of hardware and software solutions. What You Will Do Deliver technical support in both Spanish and English by phone and email Troubleshoot and resolve complex product issues for customers Ensure a culturally aware and sensitive approach in all customer interactions Work with cross-functional teams on projects to improve the customer experience Help drive product adoption and support Axon’s goal of making communities safer Axon’s Mission in Action Axon equips law enforcement with tools ranging from TASER devices to integrated video and cloud software. The company aims to reduce administrative burdens so officers can focus on community engagement and uses technology to support a more effective justice system. Innovation and continuous improvement are central to Axon’s work.

Join Mercier Consultancy MD as a Slovak Speaking Customer Support Representative and make a difference from the comfort of your home in Romania! We are on the lookout for dedicated individuals who have a passion for delivering excellent customer service and are fluent in Slovak. In this vital role, you will provide top-notch assistance to our Slovak-speaking clients, resolve their inquiries, and ensure every customer interaction is a delightful experience.Key ResponsibilitiesProvide outstanding customer support to Slovak-speaking clients via phone, email, and chat.Respond to customer inquiries about our products and services with accurate and helpful information.Efficiently troubleshoot and resolve customer issues.Maintain comprehensive records of customer interactions and follow up as required.Collaborate with various teams to enhance service delivery and customer satisfaction.Stay informed about product offerings and updates to provide precise assistance to customers.

Role overview Coface seeks a Bilingual Client Support Specialist based in București. This position requires strong communication abilities in both French and English. The main focus is on assisting clients and supporting their satisfaction and loyalty. What you will do Respond to client inquiries through phone, email, and chat Handle requests promptly and with professionalism Collaborate with other departments to deliver a seamless client experience Contribute to process improvements by sharing feedback and working with colleagues Requirements Fluency in French and English Strong and clear communication skills Experience handling client questions and resolving issues Ability to work effectively with colleagues from different teams

Join our dynamic team at Everience, where technology meets customer service! We are on the lookout for passionate tech enthusiasts who thrive on helping others find the perfect solutions. If you take pride in resolving challenges and enjoy working with computers, we want you to be our next hero!Your Responsibilities:Deliver precise and effective IT solutions through various communication channels including phone, email, and chat;After comprehensive training, troubleshoot a variety of issues related to Office, Windows, Outlook, internet applications, hardware, and more;Assist in resolving customer inquiries and support issues to enhance customer satisfaction;Manage and follow up on existing backlogs;Adhere to project performance metrics;Collaborate with designated teams and escalate complex challenges as needed.

Role Overview Axon is seeking a Senior Bilingual Technical Support Representative (French/English) based in Bucharest, Romania. This role supports Axon's mission to protect life by helping public safety agencies use advanced technology to serve their communities more effectively. About Axon Axon develops devices and cloud software for public safety, with a focus on innovation and collaboration. The company values honesty, empathy, and diverse perspectives from customers and communities. Axon aims to reduce administrative work for officers and speed up justice by integrating video and digital tools into police records. What You Will Do Act as a key contact for French-speaking clients and law enforcement partners in the U.S., Europe, and Francophone regions. Deliver technical support in both French and English via phone and email. Troubleshoot and resolve complex issues involving Axon hardware and software products. Ensure a culturally sensitive and professional customer experience. Collaborate with team members on projects to improve customer support and drive product adoption. Position Details Location: Bucharest, Romania Reports to: Director of International Support Direct Reports: None

We are seeking a dedicated Application Support Consultant to become a vital part of our Factory team focused on a single international client, a leader in its industry. You will engage with both our SaaS solution and the client’s systems (WMS/GLS), collaborating closely with their teams.Your role won't involve coding, but you will act as the mastermind behind the scenes: understanding workflows, analyzing incidents, reproducing cases, and ensuring that the solutions operate effectively within the client's warehouses.

About Axon Axon’s mission is to protect life. The company develops devices and cloud software designed to address key safety and justice challenges. Collaboration drives Axon’s work, and the team values input from customers, communities, and colleagues alike. Based in Bucharest, Romania, Axon offers a workplace where initiative and impact go hand in hand. Employees contribute to meaningful change and support a mission that matters. Role Overview: Senior Bilingual Technical Support Representative (German/English) This senior-level position serves as a crucial connection between Axon and German-speaking customers, including law enforcement partners in the U.S., Europe, and the DACH region (Germany, Austria, Switzerland). The role requires fluency in both German and English. What You Will Do Deliver expert technical support for Axon’s hardware and software products in German and English. Communicate with customers via phone and email to resolve complex issues. Ensure a seamless, culturally aware experience for each customer interaction. Work closely with cross-functional teams to improve customer satisfaction. Help drive adoption of Axon products by providing outstanding bilingual support. Our Mission in Action Axon equips law enforcement with advanced tools, from TASER devices to a broad suite of software solutions. The company aims to reduce administrative burdens, strengthen community relationships, and improve service delivery. Axon is committed to transforming police record-keeping with video technology and continues to innovate toward a safer future.

Join Mercier Consultancy MD as a Danish Customer Support Representative and embark on an exciting career path from the comfort of your home. We are looking for enthusiastic individuals who are fluent in Danish and dedicated to providing exceptional customer service. As a part of our team, you will interact with our Danish-speaking clientele, assisting them with their inquiries, troubleshooting issues, and ensuring a delightful customer experience.Key ResponsibilitiesDeliver outstanding customer support to Danish-speaking clients through phone, email, and live chat.Respond to product and service inquiries with clarity and precision.Handle customer complaints, escalating issues to the appropriate teams when necessary.Maintain detailed records of customer interactions and transactions.Collaborate with cross-functional teams to enhance service quality and customer satisfaction.Stay updated on product knowledge and service improvements.

Mercier Consultancy Group seeks a Danish Speaking Customer Support Representative to work remotely from Romania. This position centers on assisting clients with their questions and guiding them in using company services, all from a home office. Key responsibilities Respond to customer inquiries in Danish, offering guidance and information about available services Address and resolve customer issues with clear, friendly communication Support a smooth and positive experience for each user Requirements Fluency in Danish Strong communication skills and a service-oriented approach Ability to work independently from a remote location within Romania

Mercier Consultancy MD is thrilled to offer dynamic opportunities for Swedish-Speaking Customer Support Representatives. This role is ideally suited for those who are fluent in Swedish and possess a genuine passion for delivering outstanding customer service. As a vital member of our team, you will assist our Swedish-speaking clientele, ensuring their inquiries are addressed and concerns resolved with efficiency and professionalism.Key ResponsibilitiesProvide exceptional customer support to Swedish-speaking clients through various channels including phone, email, and chat.Address inquiries related to products and services, offering accurate and valuable information.Resolve customer issues and complaints promptly and professionally.Document customer interactions and maintain detailed records for future reference.Collaborate with internal teams to enhance service delivery and improve the overall customer experience.Stay updated on product changes and enhancements to deliver the best support possible.

Join our dynamic team at WNS Global Services as a Bilingual Customer Service Representative. In this role, you will leverage your fluency in German or French to provide exceptional support to our international clients. You will be instrumental in ensuring customer satisfaction by effectively resolving inquiries and delivering top-notch service.Your responsibilities will include:Responding to customer queries via phone, email, or chat in German or French.Assisting customers with product information, troubleshooting, and account management.Collaborating with team members to enhance service quality and customer experience.

Join our dynamic support team at Mobiscroll, where empathy and a passion for helping others are at the core of our mission. We are currently seeking a full-time Customer Support Agent to work remotely. Be part of a rapidly growing support unit that plays a crucial role in our company’s success.Every day, we strive to assist customers globally in creating exceptional calendaring experiences.(Our products are utilized in over 170 countries!)About Mobiscroll:At Mobiscroll, we are pioneering the future of calendaring and scheduling user interface tools. Our clientele spans from emerging startups and independent developers to Fortune 100 corporations and government entities. Renowned organizations like AT&T, Disney, NASA, LIBRA BANK, and Swarovski, among others, rely on Mobiscroll for their scheduling needs.Explore our customer testimonials to see how we are making a difference.Required Skills:To excel in this role, you must possess outstanding writing and communication abilities, coupled with a genuine sense of empathy. A proactive attitude, exceptional organizational skills, and an open-minded approach will greatly enhance your effectiveness.As this position primarily involves written communication, proficiency in the English language is essential.Key Responsibilities:Serve as the initial point of contact for customers seeking support via ticket-based chat and email.Collaborate closely with the support team to ensure timely responses, diagnosis, and resolution of assigned tickets.Document and qualify customer-reported issues accurately.Engage with the product team to enhance the Mobiscroll user experience through live and offline discussions.Draft and update Helpdesk articles to provide timely assistance to users.Record and articulate feature requests for product improvements.Benefits of Joining Our Team:Competitive salary with generous quarterly profit-sharing bonuses.Flexibility to choose between remote work, co-working spaces, or office environments.Adaptable work hours to fit your lifestyle.Customized development plans for personal and professional growth.Opportunities for team-building activities and retreats.Increased vacation days as a reward for your tenure with us.If you are enthusiastic about assisting others, possess strong problem-solving skills, and wish to connect with a vibrant community of developers, we would love to hear from you!

At Base, our mission is to empower entrepreneurs to thrive in the global e-commerce marketplace. We provide groundbreaking technology that transforms the way they sell online. Our international team, with members from Europe to America, delivers an all-in-one system for thousands of sellers, integrating them with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – experiencing a 15-fold growth in the last three years! We foster a culture where real impact and collaboration matter, and our team is at the heart of innovation.Interested? If you want to make a real difference in global e-commerce, apply now! We look forward to hearing from you!

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

Jobgether seeks a Customer Support Advocate to join the team in Romania. This role acts as the first point of contact for customers, answering questions and providing assistance with a focus on care and professionalism. Key responsibilities Reply promptly and clearly to customer inquiries Help customers resolve account issues and address general questions Offer support that reflects Jobgether’s standards for service What we look for Strong communication skills Interest in helping others Patience and empathy when handling customer concerns

At TrustYou, we are revolutionizing the hospitality industry with our cutting-edge AI-driven platform that enhances guest experiences and empowers businesses to succeed. Our diverse team of over 120 professionals operates remotely from around the world, committed to fostering growth through outstanding customer service.We believe in a culture of continuous improvement, shaped by the contributions of every team member. Our open feedback environment encourages innovation, ensuring we collectively strive for excellence.Our solutions empower our clients to elevate guest satisfaction, enhance customer lifetime value, and optimize operational costs. We offer:Customer Experience Platform (CXP): Gain AI-driven insights to deliver unmatched guest experiences. Improve service quality through insightful surveys and reviews, utilize AI for feedback response, and enhance your market reputation.Customer Data Platform (CDP): Manage customer data with AI to boost direct bookings. Effectively consolidate customer information, oversee consent, and transform insights into tailored marketing strategies for increased lifetime value.AI Agents: Our intelligent agents are available around-the-clock to enhance productivity and reduce costs. They provide immediate, personalized recommendations and facilitate direct booking conversions.If you share our enthusiasm for customer satisfaction and are ready to make a significant impact, join us in our mission to transform the hospitality sector through innovation and excellence.Position: Customer Support Manager (German Speaking)Location: Cluj (Remote)As a Customer Support Manager (DE/EN), you will be a vital partner for our German-speaking markets and major global accounts. Your role extends beyond merely addressing support tickets; you will tackle complex business challenges. You will connect our advanced AI platform with the daily operations of prominent hotel chains. Whether drafting precise technical communications or leading specialized training sessions for key account headquarters, you will serve as a trusted advisor, ensuring our clients achieve unparalleled excellence.

Join our dynamic team at everience as an L1 IT Customer Support Specialist! In this role, you will provide exceptional technical support to our clients in both German and English. Your expertise will help ensure a smooth and efficient user experience. As the first point of contact, you will troubleshoot issues, resolve queries, and deliver outstanding customer service.

About MasabiAt Masabi, we are at the forefront of the fare payment revolution, enabling seamless journeys for millions globally. Our cutting-edge fare collection platforms empower riders to purchase and display tickets for public transport effortlessly via their mobile devices, ticket machines, or by simply tapping their bank cards.Our Justride platform operates in over 250 locations worldwide, including major cities. We have pioneered mobile ticketing through our SDK and formed partnerships with industry giants such as Uber, Moovit, and Transit.Your career journey matters to us as well. By joining our team, you become part of a diverse network of innovators dedicated to delivering excellence. We provide the resources necessary for you to shape your career, whether you're following a traditional path or exploring new opportunities.The RoleAs a Customer Technical Support Engineer at Masabi, you will be instrumental in supporting leading transit agencies and technology partners around the globe. Your primary goal is to uphold outstanding customer satisfaction by leveraging your technical skills to investigate and resolve issues swiftly. You will troubleshoot incidents and collaborate with product management and engineering teams to ensure quick resolutions while maintaining the high standards our customers expect.This role is dynamic and fast-paced, allowing you to deepen your understanding of both hardware and software systems while fostering strong relationships with stakeholders. As a representative of Masabi, you will play a crucial role in providing a seamless experience for both riders and agencies, ensuring our mobile ticketing platform remains reliable, responsive, and user-friendly.

About MotionAt Motion, we are revolutionizing the way businesses operate by creating the first all-inclusive agentic work suite tailored for everyday companies. Our platform stands out as it integrates AI agents right at the core, eliminating the need for separate tools or integrations. We offer a comprehensive solution that includes project management, documentation, spreadsheets, calendars, meetings, knowledge sharing, and communication—all enhanced with AI capabilities that autonomously execute tasks across these functionalities.What sets us apart is the seamless integration of our AI agents within the platform. Unlike typical copilots that merely suggest actions, our agents actively perform tasks with complete access to relevant data, context, and workflows. In just three months, our AI Employees have skyrocketed from zero to eight-figure annual recurring revenue, and this is just the beginning.With strong backing from Y Combinator and Sam Altman, a valuation exceeding $500 million, and a rapidly growing user base, we are primed for success. We are committed to building agents with exceptional accuracy, offering a substantial increase in productivity.Motion is a fast-paced and intense environment that challenges you to excel. If you're eager to work alongside top professionals, push your limits, and be part of a transformative deployment of AI in real-world applications, you'll find a rewarding career with us.Location: Romania (Fully Remote)Are you passionate about technology and dedicated to improving customer experiences? As a Customer Support Representative, you'll play a crucial role in delivering outstanding support while being immersed in a culture focused on growth, learning, and professional advancement.