About the job
The Business Operations Manager plays a pivotal role in converting business prospects into scalable, AI-integrated, and operationally viable solutions, while ensuring the stability of delivery across the organization.
This position manages solution architecture, drives innovation initiatives, and oversees PoC governance, guaranteeing that emerging technologies, AI capabilities, and R&D projects directly fuel revenue growth without interrupting ongoing projects or core operations.
Key Responsibilities
1. Solution Architecture & Innovation Management
- Oversee the complete solution design for new opportunities, encompassing features, specifications, architecture, and delivery models.
- Ensure all solutions comply with ITWORX’s AI strategy, technical standards, security, and scalability requirements.
- Serve as the ultimate technical authority before any commercial commitments are made.
2. Leadership in R&D and AI Engineering
- Guide R&D and AI Engineering teams to create innovative capabilities aligned with business goals.
- Convert market, customer, and sales insights into actionable R&D initiatives and AI accelerators.
- Ensure R&D outputs are reusable, productized, and scalable across various projects and products.
3. Governance of PoC & AI Enablement
- Manage and govern the entire PoC lifecycle, from ideation through execution to commercialization.
- Ensure PoCs clearly demonstrate value, feasibility, and ROI.
- Implement capacity planning to prevent PoC and innovation activities from affecting live projects.
4. Commercial Enablement & Presales Assistance
- Assist Sales and Presales teams during complex opportunity cycles, workshops, demos, and RFPs.
- Provide accurate technical inputs, estimates, and risk assessments.
- Facilitate confident go/no-go decisions based on technical readiness and delivery capacity.
5. Costing, Estimation & Margin Protection
- Oversee effort estimation, costing models, and delivery assumptions.
- Collaborate with Finance to ensure pricing aligns with target margins and long-term sustainability.
- Continuously enhance estimation accuracy through feedback loops from delivery teams.
6. Cross-Functional Coordination
- Act as a central coordination point across all departments to align innovation with execution.
- Ensure smooth transition from PoC to delivery (projects or products).
- Resolve cross-department dependencies, conflicts, and priorities.
7. Standardization & Knowledge Reuse
- Develop reusable solution frameworks, reference architectures, and best practices.
