Business Operations Manager

At Paystand, we’re not just another fintech company—we’re pioneers in decentralized finance (DeFi), reshaping how businesses handle their finances. With vibrant locations in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are at the forefront of a global financial revolution. Proudly featured on the Inc. 5000 list…

Join Our MissionAt brightwheel, we believe that early education is a pivotal factor in shaping a child’s future. As the leading platform in the early education sector, we are dedicated to supporting working families and enhancing learning experiences through innovative technology. With a market worth $175B that is still growing, we are proud to be recognized as a three-time Cloud 100 company, backed by renowned investors like Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.Our CultureOur team is comprised of passionate and skilled individuals who prioritize the customer experience. We uphold our Leadership Principles in our daily interactions and company culture. With a distributed workforce spanning across the US and select international locations, we celebrate diversity and flexibility.Your RoleWe are looking for a dynamic Business Operations Manager who is not only a strategic thinker but also a hands-on executor. You are eager to drive impactful initiatives and enhance business outcomes. With strong business acumen and exceptional communication skills, you take pride in delivering quality results promptly. Collaborating with cross-functional teams to solve complex challenges excites you. In a fast-paced tech startup environment, you excel at using data to implement effective solutions across various business areas.Your ResponsibilitiesLead High-Impact Projects: Spearhead and execute initiatives that align with brightwheel’s strategic goals, from optimizing pricing strategies to launching new products and enhancing sales and onboarding processes.Transform Insights into Action: Analyze data, processes, and customer experiences to uncover insights that drive business performance improvements.Collaborate with Senior Management: Act as a trusted advisor to executives, providing valuable perspectives and insights.

Position Objective The Regional Head of Business Operations will spearhead the launch, development, and scaling of field operations in their region, focusing on onboarding and activating new solutions for clients. This role will lead the end-to-end execution of the onboarding process, including the delivery and implementation of devices and operational tools, ensuring reliable service, high operational performance, and a quality experience for clients. In the initial phase, this position will have a strong operational and hands-on focus, directly managing field ambassadors, resolving operational incidents, and establishing the necessary processes to scale regional operations. As the operation grows, the role will evolve towards structuring leadership, operational discipline based on KPIs, and coordination with Product and Analytics teams. Main Responsibilities • Launch field operations in the region, establishing processes, operational structure, and execution standards. • Directly manage the B2B Ambassador team during the initial phase of operations, ensuring productivity, operational discipline, and consistency in the field. • Design and build the necessary structure to scale regional operations, defining roles and future layers of supervision. • Oversee the implementation of devices, tools, and solutions for clients, ensuring a professional and reliable experience. • Monitor and manage key indicators such as activation, field productivity, execution quality, and operational goal compliance. • Implement corrective actions when performance indicators require it. • Ensure the correct implementation of processes defined by the Product team in the field. • Collaborate closely with Product, Analytics, and other teams to identify opportunities for improvement in processes, tools, and operational flows. • Analyze operational metrics and generate visibility on regional performance to drive data-driven decision-making.

Join Dandy as a Revenue Operations Manager and play a pivotal role in optimizing our revenue processes. This remote position offers a unique opportunity to lead cross-functional initiatives, streamline operations, and drive revenue growth. You will collaborate closely with sales, marketing, and finance teams to implement data-driven strategies that enhance our revenue performance.

Join the dynamic team at Binance as a Business Development Operations Specialist focused on the LATAM region. In this role, you will be instrumental in driving business growth and operational excellence. Your expertise will help ensure strategic initiatives are executed effectively, enhancing our market presence across Latin America.

Join Leona: Transforming Healthcare TogetherAt Leona, we are dedicated to empowering individuals to take charge of their health and the health of their loved ones. Our ambitious mission is to revolutionize the interaction between patients and healthcare professionals, ensuring that quality care is accessible regardless of location.Our innovative platform enhances doctor-patient communication through WhatsApp, acting as an AI-driven clinical assistant to automate routine tasks and provide patients with 24/7 access to their healthcare providers.With teams in both San Francisco and Mexico City, our diverse group boasts extensive experience from successful tech companies such as Rappi, Uber, and Modern Fertility. We are proud to be backed by top investors, including General Catalyst and Accel.If you are eager to learn and contribute to building something extraordinary in an early-stage startup, we would love to meet you!The RoleAs a Business Operations Associate based in Mexico City (preferred), you will play a crucial role in shaping our operational strategies and processes to enhance efficiency and scalability.

Join Binance, a leading global cryptocurrency exchange, as a Senior Business Development professional in Payment Operations focusing on the LATAM region. In this pivotal role, you will spearhead initiatives to enhance payment solutions and drive business growth across Latin America. Collaborate with cross-functional teams to identify market opportunities and implement strategic partnerships that will position Binance as a leader in payment operations.

Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.

OverviewWe are looking for an accomplished and proactive Operations Manager to spearhead our Amazon USA private label endeavors. This position merges strategic oversight with hands-on operational management, ensuring the seamless execution of supply chain processes, monitoring Amazon account performance, supporting purchasing and logistics, and leading a dedicated team focused on marketplace operations.The ideal candidate excels in a dynamic, rapidly expanding environment, possesses exceptional attention to detail, and is eager to tackle challenges while nurturing a high-performing team. This role encompasses approximately 50% individual contributions and 50% management, necessitating both strategic insight and practical engagement.This is a fully remote opportunity offering competitive remuneration, performance-driven incentives, and avenues for long-term career advancement in e-commerce operations.Key ResponsibilitiesOperations & Supply Chain ManagementSupervise the Supply Chain Manager to ensure efficient operations from production in China to U.S. 3PL warehouses and final delivery to Amazon FBA.Act decisively during critical situations to address logistics, customs, or inbound shipping challenges.Maintain continuous inventory visibility and collaborate with the Supply Chain Manager to avert stockouts or excess inventory.Guide strategic choices regarding freight, customs, domestic transport, and replenishment schedules.Lead forecasting initiatives on seasonal, monthly, and long-term bases, ensuring accuracy aligned with sales trends and operational limitations.Amazon Marketplace OperationsOversee order management and assist the Administrative Assistant with customer service and account-related tasks.Manage Amazon account integrity, independently resolving policy infringements, IP complaints, and compliance challenges.Perform operational tasks directly within Amazon Seller Central as needed.Collaborate with the PPC team to synchronize advertising strategies with inventory levels.Track listings, sales metrics, competitor actions, and market developments to uphold strong organic visibility and competitiveness.Vendor & Purchasing ManagementIdentify, assess, and negotiate with suppliers, freight forwarders, and 3PL partners.Uphold high quality standards and ensure timely, cost-effective deliveries.Oversee purchasing decisions and intervene in escalated supplier negotiations.Evaluate vendor performance and implement improvements as necessary.Leadership & Team ManagementLead and mentor a small operations team (2–3 members), fostering a collaborative and productive environment.

Why should you consider a career with dLocal?At dLocal, we empower the world's leading companies to effortlessly collect payments across 40 emerging markets. Global brands trust us to enhance their conversion rates and simplify their payment expansion strategies. As both a payment processor and a merchant of record in our operational regions, we facilitate our merchants' entry into the fastest-growing markets worldwide.Joining our dynamic global team means collaborating with over 1000 talented individuals from more than 30 different nationalities, contributing to an international career that positively impacts millions of people's lives every day. We are innovators who embrace challenges, prioritize our customers, and if this resonates with you, you will undoubtedly excel in our environment.What does the role entail?In your capacity as our Business Continuity Manager, you will lead the operational resilience strategy and incident response initiatives, ensuring our continuity plans meet both global standards and local specifications. You will improve continuity outcomes for our merchants by coordinating personnel, processes, and platforms, while closely collaborating with processors, acquirers, card schemes, APM providers, and issuers. Your efforts will drive measurable enhancements in conversion rates, system uptime, incident resolution times, root-cause analysis, and stakeholder communications across various time zones.

About RegrelloWe are an innovative startup with a team of 25 professionals committed to revolutionizing supply-chain automation. Our venture represents a colossal opportunity in a market valued at $220 billion, where $15 trillion worth of physical products are produced, traded, and sold each year—an untapped sector for over two decades. Our founding members boast a wealth of experience from established firms such as Facebook, Apple, McKinsey, Slack, Zillow, and Palantir. We are proud to serve prominent Fortune 500 clients and have secured funding from prestigious investors including Andreessen Horowitz, Tiger Global, Dell, Bloomberg, and Ram Sriram, the first investor in Google. Unlike many startups, we possess long-term contracts and enjoy a four-year runway to drive our growth and success.Work Culture and RewardsAt Regrello, we prioritize our customers and adopt a product-focused approach to create a flexible, remote work environment that attracts the brightest talent in the industry. Employees can work from anywhere within the US, Canada, or Mexico, and we offer competitive compensation packages. We are also open to sponsoring US work authorization if necessary.Our MissionWe aim to enhance collaboration across companies and streamline work processes in an industry predominantly reliant on traditional tools like email, PDFs, and Excel. Imagine a platform akin to Trello or Asana, but equipped with a robust workflow engine that facilitates both internal and external collaboration. We are in the process of developing a no-code collaboration platform, allowing businesses to construct and oversee their workflows without the need for coding or IT support. We also recognize potential for machine-learning-driven optimizations to automate supply chain processes, although that is not our primary focus at this stage.Who You AreYou are passionate about the customer experience and dedicated to fostering a community of users who are enthusiastic about our product. You view customers as valuable investments and act as their voice within our organization. You thrive on tackling significant challenges and devising innovative solutions.

Ebury empowers ambitious organizations to harness global growth and applies the same philosophy to our workforce. We champion innovation, collaboration, and problem-solving while nurturing an inclusive environment where every individual feels valued, supported, and positioned for success.If you're a team player eager to revolutionize global business operations, we invite you to connect with us—let's explore how Ebury can enhance your career and enable you to shape the future.Building Operations ManagerEbury León Office - Full-time on-siteAs the Building Operations Manager at Ebury's newly established headquarters in León, you will be pivotal in overseeing all front-of-house and technical office operations. Your key responsibility will be to elevate a recently acquired facility into a premier office environment, ensuring that complex building systems—from essential power supply to sophisticated climate control—are managed to the utmost standards.In the role of building owner and a 24/7 operational hub, you will serve as the 'Owner’s Representative,' guaranteeing uninterrupted service for our critical infrastructure. Your focus will extend beyond routine maintenance towards strategic asset management and initiatives for decarbonization.You will report directly to the Head of Global Business Services, the main stakeholder for local infrastructure and employee safety, while also collaborating with the León Office Manager and the Head of Ebury León.

ALTEN México es una subsidiaria del Grupo ALTEN, un líder global en consultoría de ingeniería y tecnología con más de 30 años de trayectoria. Con operaciones en 30 países y más de 54,000 ingenieros en su equipo, ALTEN proporciona un ciclo integral de desarrollo, que abarca desde el diseño inicial hasta la implementación de productos y sistemas de producción. Buscamos un Business Manager altamente motivado para unirse a nuestro equipo. Este rol requiere una fuerte orientación comercial para la prospección de nuevos clientes, así como destrezas de negociación para asegurar nuevos proyectos. También implica la gestión estratégica y operativa de un equipo, garantizando su contratación, desarrollo y rendimiento dentro de la organización. El Business Manager será responsable de la gestión financiera de los proyectos, controlando la rentabilidad y optimizando los resultados económicos del área. El trabajo colaborativo con diferentes departamentos, incluyendo reclutamiento, desarrollo organizacional y dirección técnica, es esencial. Responsabilidades:Asegurar la apertura de nuevas cuentas.Crear un pipeline de prospección de clientes potenciales.Liderar y gestionar equipos de consultores.Presentar y vender los servicios de la empresa a los clientes.Negociar con clientes y candidatos.Dirigir proyectos y garantizar la satisfacción del cliente.Proveer los recursos necesarios para los proyectos.Elaborar un plan de acción para alcanzar los objetivos.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

At Critical Manufacturing, we are committed to transforming high-performance operations into reality, making Industry 4.0 achievable through our innovative, comprehensive, and modular MES software solutions. While we operate globally, our headquarters and primary technical center are located in Porto (Maia), Portugal, where we develop cutting-edge solutions tailored for the Semiconductor, Electronics, Medical Devices, and Industrial Equipment sectors.Recognized as a leader by Gartner, we are proud to be part of ASMPT, the world's largest provider of premier equipment and a technological partner for the electronics and semiconductor industries.About the RoleAs the Regional Operations Manager, you will be instrumental in driving performance, ensuring quality, and aligning strategies within your designated region. Your leadership will be critical in fostering operational excellence and enhancing customer satisfaction. This influential role combines people management, business oversight, and project delivery in a dynamic environment.You will oversee the coordination of the Engineering team in Mexico, ensuring effective collaboration between local resources and the global framework of Critical Manufacturing. Acting as a key link between strategic goals and tactical execution, you will support the local team by maintaining service quality, managing risks, and proactively addressing people management issues to facilitate ongoing growth and development.As a senior leader within the Engineering team, your contributions will extend to software delivery projects, where you will lead local teams as necessary. This role demands strong strategic thinking, a customer-centric approach, and the ability to cultivate collaboration while championing continuous improvement, ethical standards, and compliance.By aligning team dynamics with our corporate values and reinforcing principles of diversity, equity, and inclusion, you will help nurture an environment where innovation, agility, and commitment lead to measurable outcomes for both our customers and the organization.Key ResponsibilitiesLead and develop the Mexico Engineering teamManage human resource allocation across various projectsSupport recruitment processes, including interviewsFacilitate career development, mentoring, and internal mobility in collaboration with global structuresOversee effort reporting and ensure timely timesheet submissionAlign and report to Business Units ManagementManage software delivery projects in coordination with global teamsIdentify, evaluate, and mitigate risks related to people management and motivationPromote a culture of continuous improvement and uphold high service quality standards

We are seeking a highly skilled and experienced Senior Manager of Spray Operations to lead our dynamic team at The Wonderful Company. In this pivotal role, you will oversee our spray operations, ensuring efficiency and adherence to safety standards while driving process improvements and innovation.Your leadership will be crucial in managing production schedules, optimizing resources, and fostering a culture of continuous improvement within the team. You will collaborate with cross-functional teams to achieve operational excellence and ensure customer satisfaction.

Join Continental AG as an Associate or Senior Business Process Consultant specializing in EDI Operations. In this role, you will be responsible for optimizing electronic data interchange processes, ensuring seamless communication between our systems and partners. You will analyze existing workflows, identify opportunities for improvement, and implement solutions that enhance operational efficiency.

Join Segula Technologies as a Business Development Manager, where you will lead initiatives to expand our market presence and drive sales growth. In this dynamic role, you will develop and implement strategies to identify new business opportunities, manage client relationships, and enhance our service offerings.

About PayJoyAt PayJoy, we are committed to empowering underserved customers in emerging markets by providing innovative credit solutions that pave the way towards financial stability and success. Our patented technology for secured credit allows new customers to seamlessly enter the credit ecosystem. With PayJoy’s point-of-sale financing and card products, we enhance our customers' quality of life and enable them to explore entrepreneurial opportunities. Our cutting-edge machine learning, data science, and anti-fraud AI have already benefited over 18 million customers by 2025, driving sustainable growth and profitability.Role OverviewAs the Business Enablement Manager, you will be a key driver of partnership growth for PayJoy Mexico, transforming signed agreements into scaled operations. While our business development teams open doors, you will ensure that every partnership thrives by overseeing activation, enhancing same-store origination rates, increasing wallet share, and converting new accounts into our leading performance channels. You will manage relationships with retail and telecom partners post-launch, establish reporting and analytics frameworks to monitor partnership health, and proactively eliminate barriers between partners and our internal teams. This role offers high visibility and requires a dynamic individual who thrives on driving impactful results.

Join our innovative team at Winnow as a Business Development Manager. In this pivotal role, you will spearhead efforts to identify and pursue new market opportunities, fostering relationships with potential clients and partners. Your strategic insight and exceptional negotiation skills will be key in driving the growth and success of our business in a competitive landscape.