Bilingual Case Manager (English/Spanish) | Remote LATAM

Join Our Team as a Bilingual Case Manager!At HireHawk, we specialize in bridging the gap between exceptional global talent and high-performing U.S. companies. Our mission is to empower professionals to advance their careers while providing our clients with dedicated and impactful remote talent.We are currently on the lookout for a meticulous and compassionat…

Voxidea is dedicated to bridging bilingual Latin American professionals with exciting remote opportunities at U.S.-based law firms. We are in search of a proficient Case Manager with expertise in Personal Injury and Immigration Law to enrich our dynamic team! If you possess outstanding organizational skills, a personable demeanor, and a commitment to exceptional case management, we eagerly await your application. Your Responsibilities: Client Onboarding & Communication: Facilitate case management introductions, ensuring clients receive appropriate medical treatment and fulfilling other requirements. Conduct regular check-ins to provide updates and gather necessary information. Case Management: Diligently track case progress, ensuring accurate documentation of all client interactions and secure storage of all files and reports. Calendar Management: Monitor crucial deadlines and follow-ups, guaranteeing all stakeholders are informed and updated. Third-Party Coordination: Manage communication with medical providers, insurance companies, and Government Agencies. Follow up on liability issues and policy limits, and prepare and dispatch MedPay demands as necessary.

Neoris is seeking a Change Manager in Quito, Ecuador to guide and support organizational change efforts. This position centers on managing change initiatives and ensuring transitions are handled with care and clarity. Role overview The Change Manager oversees the planning and execution of change projects. This includes coordinating with stakeholders and keeping communication clear so everyone stays informed and involved. Key responsibilities Lead and implement change initiatives across the organization Engage stakeholders at every stage of the process Promote smooth transitions during periods of change Location This role is based in Quito, Ecuador.

Purpose of the PositionTo manage, develop, and maintain the assigned client portfolio, ensuring a long-term strategic relationship through consultative commercial management aimed at generating value, revenue growth, and customer satisfaction by providing technological solutions tailored to their needs.Key ResponsibilitiesClient Portfolio ManagementContinuously manage and follow up on the assigned client portfolio, ensuring timely and quality service.Maintain solid and long-term business relationships with B2B clients.Consultative Sales of Technological SolutionsIdentify needs, pain points, and improvement opportunities in the client's processes.Propose technological solutions (software, digital services, custom projects, etc.) aligned with the client's business objectives.Present clear technical and commercial value proposals.Account Development and ExpansionIdentify growth opportunities within active accounts (upselling and cross-selling).Promote the adoption of new services, solutions, or business lines of the company.Management of the Commercial ProcessManage the complete sales cycle: prospecting, requirement gathering, proposal, negotiation, and closing.Prepare quotes, commercial proposals, and executive presentations.Ensure compliance with established commercial goals and KPIs.Internal CoordinationWork collaboratively with internal departments such as Pre-sales, Operations, Technology, Marketing, and Finance to ensure the correct execution of sold projects.Channel client requirements and follow up on deliverables, timelines, and service quality.Post-Sale Follow-Up and Customer ExperienceEnsure customer satisfaction through effective post-sale support.

The Delivery Manager at Neoris oversees project execution from start to finish. This position leads cross-functional teams, encouraging open communication and effective collaboration at every stage. Role overview Managing timelines and budgets is central to this role. The Delivery Manager also acts as the main point of contact for client expectations, balancing project goals with client needs. What you will do Guide teams through each phase of the project lifecycle Maintain clear communication among team members and stakeholders Monitor project progress to ensure deadlines and budgets are met Uphold quality standards in all deliverables Requirements Experience leading projects and managing teams in a client-focused setting is important for success in this position. Strong organizational skills and a commitment to quality are expected.

Join Huzzle as an Account Manager - LATAMAt Huzzle, we specialize in connecting exceptional B2B sales professionals with leading global organizations across regions including the UK, US, Canada, Europe, and Australia. Our diverse clientele ranges from innovative startups to established digital agencies and tech platforms, particularly in sectors such as SaaS, MarTech, FinTech, and EdTech. We are dedicated to matching top sales talent with full-time remote opportunities that provide direct integration into client teams, alongside continuous support.As an Account Manager, you will act as a strategic partner and trusted advisor for a curated portfolio of clients. Your primary goal will be to ensure their success on our platform, promote user adoption, and uncover avenues for growth. This role demands exceptional fluency in English, a customer-centric approach, and the capacity to work collaboratively across various teams.

Role Overview careersactivatetalent is hiring an Ecommerce Manager to oversee Shopify operations. This is a fully remote position based in Ecuador. What You Will Do Optimize the Shopify store for performance and sales growth Improve user experience to increase customer satisfaction and retention Implement marketing strategies to attract and convert shoppers Monitor and manage the overall performance of the ecommerce platform Location Remote within Ecuador

Role overview The Commercial Zone Manager at Veolia Environnement S.A. oversees commercial activities in a designated region of Guayaquil. This role provides direction for the local team, manages daily operations, and works to maintain a high standard of service for clients. Main responsibilities Lead and coordinate commercial operations within the assigned zone Develop and implement strategic plans that align with business goals Manage and motivate team members to reach performance targets Collaborate with other departments to ensure smooth service delivery Identify new opportunities to expand the business and strengthen Veolia’s presence in the market Collaboration and teamwork This position involves regular interaction with internal teams and stakeholders. Success depends on supporting client needs and working together to achieve strong results for the region.

1. Mission of the RoleTo effectively manage, develop, and enhance the assigned and prospective client portfolio through consultative field sales management and structured opportunity follow-up, focusing on results, account growth, and meeting commercial metrics while ensuring strong relationships with large and medium-sized clients.2. Role ObjectiveWe are looking for a dynamic professional with a strong commercial and sales profile, capable of prospecting, negotiating, and following up with large and medium-sized clients. Proficiency in CRM tools (preferably Salesforce) and a metrics/OKR-based management approach is essential, along with the potential to expand the portfolio and foster sustainable commercial growth.3. Key ResponsibilitiesDevelop effective commercial relationships with both current and potential clients, execute planned field visits and commercial follow-ups, manage sales activities in CRM, and timely report progress to contribute to the area’s commercial objectives.4. Main Functions and ResponsibilitiesProspect new clients and commercial opportunities while actively managing the sales pipeline.Manage a portfolio of large and medium clients, identifying growth opportunities and ensuring continuity and commercial expansion.Conduct field visits as per the weekly plan and defined objectives.Follow up on commercial opportunities from initial contact to progress/closure, ensuring traceability throughout the process.Record and update commercial information in CRM (ideally Salesforce), including prospects, activities, progress, and opportunity status.Prepare and send commercial management reports and potential sales from a remote setup, following departmental guidelines.Monitor commercial metrics, KPIs, or OKRs relevant to the role to direct management towards achieving results.Coordinate internally with the commercial team and other support areas to ensure continuity in client care and follow-up.Participate in the training, onboarding, and shadowing process during the initial incorporation phase.Maintain organized work habits, commercial discipline, and adherence to schedules, reports, and assigned activities.5. Role ScopeCommercial management focused on large and medium clients.Portfolio development with an emphasis on growth and new opportunities.Engagement in fieldwork and remote follow-up.

As the Production Manager at our waste plant in Guayaquil, you will oversee all production processes to ensure efficiency and compliance with safety regulations. You will lead a dedicated team, implement best practices, and coordinate with various departments to optimize operations. Your leadership will be pivotal in achieving our sustainability goals while maintaining the highest standards of quality.

Join Kruger as the Financial Administrative Manager for Costa Rica!Are you passionate about financial management, administrative control, and regulatory compliance in multicultural environments? At Kruger, we are seeking a Financial Administrative Manager with a holistic vision, regional experience, and a commitment to operational excellence. If you are motivated to work for a tech company with a presence in Central America, this opportunity is for you! Location: On-site – San José, Costa Rica Education: University degree in Accounting, Finance, Administration, or related fields Experience: Minimum of 5 years in similar positions, with a regional focus in Central America Your mission at Kruger will include: Overseeing financial and administrative management of operations in Costa Rica and Central America. Managing cash flow, accounts payable, and accounts receivable. Building and maintaining relationships with local and regional banks. Preparing financial reports, portfolio analysis, and supplier assessments. Supporting payroll processes and compliance with Costa Rican labor legislation. Coordinating with cooperatives and service providers for accurate billing and payments. Ensuring compliance with fiscal and administrative obligations in the region. Providing strategic support to the regional financial management. Key Requirements: Basic accounting knowledge and experience in financial management. Proficiency in cash flow management, bank reconciliations, and financial reporting. Experience with financial software and tools.

Join SGS as an Academic Management Intern, where you will have the opportunity to gain practical experience in educational administration and contribute to the enhancement of academic programs. This role is perfect for motivated individuals looking to develop their skills in a supportive and dynamic environment.

Join Us as a Key Account Manager! Location: Colombia | Market Focus: ColombiaAt Kruger, we are on the lookout for a strategic Key Account Manager who excels in building long-lasting relationships and spearheading the management and growth of key accounts in the Colombian market .This role is crucial for enhancing strategic partnerships , pinpointing business opportunities , and ensuring the delivery of high-value solutions in technology and consulting, while supporting our clients in their growth and transformation journeys. Your Mission:Manage and develop strategic accounts in Colombia , forge strong relationships with corporate clients , lead commercial negotiations , and collaborate with internal teams , all while focusing on growth , profitability , and customer satisfaction ⭐. Who We Are Looking For: Proven experience in managing corporate or strategic accounts (B2B) Background in technology, consulting, or professional services Strong negotiation and executive communication skills Results-driven mindset with a customer-centric approach What We Offer: Internal cryptocurrency for transactions within the Kruger ecosystem Continuous training and sponsored certifications Genuine opportunities for professional development and career growth A dynamic, collaborative environment with a deeply human-centric culture If you are seeking a role where you can make a real impact, grow professionally , and work in a collaborative and human-centered environment , we want to meet you.

Project Manager - Public Sector Technology ProjectsWe are seeking an experienced Project Manager to lead comprehensive technology projects within the public sector. The ideal candidate will ensure adherence to project scope, timelines, budgets, and quality standards by effectively coordinating multidisciplinary teams, maintaining robust communication with clients, and applying both traditional and agile methodologies. This role is crucial in ensuring compliance with contractual and regulatory requirements, ultimately contributing to the achievement of the organization's strategic objectives.Main Responsibilities:Plan, execute, and control projects to meet scope, time, and budget requirements.Coordinate multidisciplinary teams and manage client relationships.Oversee deliverables, schedules, and progress reporting.Identify and mitigate project risks.Ensure adherence to PMO standards and contractual obligations with both private and public entities.

Purpose of the RoleThe Customer Success Manager is responsible for ensuring that our clients successfully adopt and derive maximum value from our technological solutions, fostering long-term relationships built on trust and satisfaction.Main ResponsibilitiesClient Onboarding and SupportLead the onboarding process for new clients, ensuring effective adoption of our services.Support clients during initial stages and beyond, addressing inquiries and aligning expectations.Customer Experience ManagementAct as the primary point of contact for clients during the post-sale phase.Ensure a positive, consistent experience in line with the company's service standards.Solution Adoption and UtilizationMonitor usage levels and the adoption of implemented solutions.Identify churn risks and propose preventive actions.Relationship Management and LoyaltyBuild long-term, trust-based relationships with clients.Encourage client retention and contract renewals.Growth Opportunity IdentificationIdentify upselling and cross-selling opportunities within active accounts in coordination with the sales team.Assist the Account Manager in recognizing new client needs.Deliverable Tracking and Internal CoordinationCoordinate with internal departments (Operations, Technology, Support, Pre-sales, Finance) to ensure commitments made to clients are fulfilled.Monitor incidents, response times, and service quality.Satisfaction Measurement and FeedbackGather client feedback through surveys, follow-up meetings, and satisfaction metrics.Propose continuous improvements based on client insights.Administrative Management and ReportingKeep client information updated in CRM and management tools.Generate reports on account status, adoption, satisfaction, and risks.Reference Performance Indicators (KPIs)Customer retention rate.Client satisfaction level (NPS, CSAT).Solution adoption rate.Contract renewals.Churn reduction.Growth of active accounts (in collaboration with Sales).

About the Role Grupomariposa1 is hiring a Quality Management Coordinator in Guayaquil. This position focuses on quality management within the supply department, with a strong emphasis on compliance and ongoing improvement. Main Responsibilities Oversee quality management processes for the supply department Conduct audits to assess compliance with industry standards Analyze quality metrics and identify trends Work with teams across departments to implement effective quality practices Who We’re Looking For This role calls for someone detail-oriented and dedicated to quality assurance. Experience with audits, metrics analysis, and cross-functional collaboration will help ensure success.

Join Kruger as the Financial Administrative Manager for Costa Rica!Are you passionate about financial management, administrative control, and regulatory compliance in multicultural environments? At Kruger, we are looking for a dynamic Financial Administrative Manager with a comprehensive vision, regional experience, and a commitment to operational excellence. If you are motivated to work in a tech company with a presence in Central America, this opportunity is for you! Work Mode: On-site – San José, Costa Rica Education: Bachelor’s degree in Accounting, Finance, Administration, or related fields Experience: Minimum of 5 years in similar positions with a regional focus in Central America Your mission at Kruger will include: Overseeing administrative and financial management of operations in Costa Rica and Central America. Managing cash flow, accounts payable, and accounts receivable. Cultivating relationships with local and regional banks. Preparing financial reports, portfolio analyses, and supplier assessments. Supporting payroll processes and compliance with Costa Rican labor regulations. Coordinating with cooperatives and service providers for accurate billing and payments. Ensuring compliance with fiscal and administrative obligations in the region. Providing strategic support to the regional financial management. Key Requirements: Basic accounting knowledge and experience in financial management. Proficiency in cash flow management, bank reconciliations, and financial reporting. Experience in a multicultural environment.

Join Our Team as a Key Account Manager Location: Colombia | Focused on the Colombian MarketAt Kruger, we are on the lookout for a dynamic Key Account Manager with a strategic vision and a commitment to fostering long-term relationships . This role is crucial for leading the management and expansion of key accounts in the Colombian market .This position is essential for strengthening strategic alliances , uncovering business opportunities , and ensuring the delivery of high-value solutions in technology and consulting. We aim to support our clients through their growth and transformation journeys. Your Mission:Lead the management and development of strategic accounts in Colombia , build strong relationships with corporate clients , negotiate business deals , and collaborate with internal teams . Focus on growth , profitability , and customer satisfaction ⭐. What We Are Looking For: Proven experience managing corporate or strategic accounts (B2B) Background in technology, consulting, or professional services Strong negotiation and executive communication skills Results-oriented approach with a client-centric focus What We Offer: Internal cryptocurrency for transactions within the Kruger ecosystem Ongoing training and sponsored certifications Real opportunities for professional development and career growth A dynamic, collaborative environment with a deeply human culture Location: Colombia If you are looking for a role where you can make a real impact, grow professionally , and work in a collaborative and human-centered environment , we want to meet you.

Purpose of the RoleTo manage, develop, and retain the assigned client portfolio, ensuring a long-term strategic relationship through a consultative commercial approach aimed at generating value, revenue growth, and customer satisfaction via technology solutions tailored to their needs.Key ResponsibilitiesClient Portfolio ManagementContinuously manage and follow up on the assigned client portfolio, ensuring timely and quality service.Maintain strong, long-term commercial relationships with B2B clients.Consultative Sales of Technological SolutionsIdentify client needs, pain points, and improvement opportunities in their processes.Propose technology solutions (software, digital services, customized projects, etc.) aligned with the client's business objectives.Present clear value propositions, both technical and commercial.Account Development and ExpansionIdentify growth opportunities within active accounts (upselling and cross-selling).Drive the adoption of new services, solutions, or business lines of the company.Commercial Process ManagementManage the complete sales cycle: prospecting, requirement gathering, proposal, negotiation, and closure.Prepare quotes, commercial proposals, and executive presentations.Ensure the achievement of established commercial goals and KPIs.Internal CoordinationCollaborate with internal departments such as Pre-sales, Operations, Technology, Marketing, and Finance to ensure the correct execution of sold projects.Channel client requirements and follow up on deliverables, timelines, and service quality.Post-Sales Follow-Up and Customer ExperienceEnsure client satisfaction through post-sales follow-up and problem resolution.

Role PurposeLead the commercial strategy for cloud solutions, driving business growth through the identification, development, and closure of opportunities in cloud infrastructure, software, and platforms. The goal is to position the company as a strategic partner in digital transformation, ensuring profitability, customer satisfaction, and commercial sustainability. Main ResponsibilitiesDesign and implement the cloud services commercial plan, aligned with strategic objectives and revenue goals of the area.Lead the complete B2B sales cycle (prospecting, qualifying, presenting, negotiating, and closing) for cloud solutions (AWS, Azure, Google Cloud, or others).Coordinate with technical and engineering teams to develop customized value proposals, solution architectures, and competitive quotes.Manage strategic relationships with key clients, promoting long-term agreements and loyalty programs.Identify cross-selling and up-selling opportunities in migration, security, automation, and cloud consulting services.Monitor the performance of the cloud portfolio, analyzing market trends, margins, pricing, and competitor behavior.Train and guide the cloud sales team, enhancing their technical and negotiation skills.Collaborate with marketing for the development of campaigns, webinars, and promotional materials aimed at acquiring corporate clients.Establish partnerships with technology partners (Microsoft, Amazon, Google, Oracle, etc.) to enhance the portfolio and access channel benefits.Present sales reports and forecasts to the sales management, ensuring compliance with monthly and annual objectives.