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About the job
ista-2 is hiring a Clinical Case Manager with a focus on US Healthcare. This is a remote position based in KwaZulu-Natal, South Africa, and follows Eastern Standard Time (EST) hours.
What You Will Do
Coordinate patient care, making sure each person receives the right medical services at the right time.
Work directly with healthcare providers and patients to create and adjust individualized care plans.
Track patient progress and update plans as needed to support positive outcomes.
What We Look For
Strong understanding of the US healthcare system.
Excellent communication skills for working with both patients and providers.
Motivation to improve patient outcomes.
Comfort working independently in a remote, EST-aligned schedule.
Full-time|Remote|Remote — KwaZulu-Natal, South Africa
Role Overview ista-2 is hiring a Clinical Case Manager with a focus on US Healthcare. This is a remote position based in KwaZulu-Natal, South Africa, and follows Eastern Standard Time (EST) hours. What You Will Do Coordinate patient care, making sure each person receives the right medical services at the right time. Work directly with healthcare providers an…
Position: Intake Coordinator / Case ManagementCompany: ReWorks SolutionsLocation: Fully Remote (South Africa - US Hours)Employment Type: Full-TimeWorking Hours: Monday to Friday, 9 AM – 5 PM ESTKey Responsibilities:Oversee the comprehensive client intake process to guarantee all essential information and documentation is accurately collected and recorded.Deliver case management support for clients, ensuring ongoing communication and seamless case progression.Engage with clients and internal teams to swiftly resolve issues and address inquiries.Handle conflict resolution with professionalism and empathy, effectively addressing client concerns.Maintain precise records and documentation within company systems.Collaborate with internal personnel to ensure efficient case assignments, scheduling, and management.Verify that all case details and scheduling information are entered accurately to prevent operational disruptions.Simultaneously manage various tasks while adhering to time-sensitive deadlines.Promptly respond to messages, requests, and updates from clients and team members.Qualifications:Exceptional attention to detail with outstanding organizational skills.Proven experience in client-facing roles with effective communication abilities.Strong problem-solving and conflict resolution skills.Excellent interpersonal skills, demonstrating empathy and professionalism when engaging with diverse individuals.Adept at managing multiple tasks and adapting to changing priorities.Highly responsive and reliable with strong time management capabilities.Possesses a solid sense of accountability, responsibility, and work ethic.Ability to work both independently and collaboratively within internal teams.Proficient with software tools: Rethink, Bolt, Slack, Google Workspace.Benefits:Flexible working hours aligned with U.S. time zones.Remote work from the comfort of your home.Fraud Disclaimer: ReWorks Solutions will never ask for payment during recruitment or require in-person visits. All official correspondence will originate from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Full-time|$1.3K/mo - $1.3K/mo|Remote|Remote — South Africa
Job DescriptionJoin our client, a compassionate and dedicated healthcare organization, as they expand their team of Case Managers. Their mission is to support patients through their healthcare journeys with empathy, clarity, and professionalism. In this pivotal role, you will coordinate care for patients facing various health challenges, ensuring they feel supported, informed, and empowered throughout their experience. As a Case Manager, you will serve as the essential link between patients, their families, and clinical teams, fostering a culture of teamwork, open communication, and patient-centered care.Deliver comprehensive care coordination and case management services for patients with both acute and chronic conditions.Act as the primary liaison for patients, families, and multidisciplinary clinical teams.Educate, support, and advocate for patients, ensuring their unique care needs are met.Design and monitor care plans, track patient progress, and promote adherence to treatment plans.Utilize electronic medical records (EMR) and case management software for documentation and patient care monitoring.Collaborate with healthcare providers and insurance companies as necessary.Embrace the organization’s core values of teamwork, resilience, open-mindedness, ownership, and positivity.
Full-time|Remote|Remote — Ballito, KwaZulu-Natal, South Africa
Job Opportunity: Case ManagerLocation: South Africa (Remote – US Hours)Type: Full-Time, Work From HomeHours: Monday to Friday, 9 AM – 5 PMCompensation: Monthly SalaryKey Responsibilities:Conduct thorough assessments of patients' physical, emotional, and social needs to devise tailored care plans.Facilitate effective communication and collaboration among healthcare providers, patients, and their families.Track and evaluate patient progress, adjusting care plans as necessary to meet health objectives.Provide education to patients and their families regarding treatment options, available resources, and support systems.Accurately document all patient interactions, case notes, and updates in a timely manner.Advocate for patients to ensure access to essential services and support systems.Ensure compliance with healthcare policies, procedures, and regulations.Engage in case review meetings and contribute to initiatives aimed at quality improvement.
Job Title: Team Lead – Intake & Case Management (ABA)Location: Remote (South Africa – US Hours)Job Type: Full-TimeWorking Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST)Key Responsibilities:Provide leadership and guidance to the intake and case management team, ensuring effective oversight, support, and performance enhancement.Manage the entire client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding procedures.Maintain accurate and timely entry of client data using CentralReach and other CRM systems.Monitor team productivity and workflows to guarantee adherence to service level agreements (SLAs).Develop and refine processes and standard operating procedures (SOPs) for intake and case management.Serve as the escalation contact for complex cases, delays, or client issues.Work collaboratively with clinical, billing, and scheduling teams to facilitate smooth client onboarding and service delivery.Analyze key metrics such as intake timelines, conversion rates, and authorization turnaround times to drive improvement.Conduct regular quality assurance assessments to ensure data accuracy and compliance with company and payer standards.Train and onboard new team members on operational systems, workflows, and best practices.Ensure adherence to HIPAA regulations and internal documentation guidelines.Requirements:Minimum of 3 years of experience in ABA operations, intake coordination, or case management.Demonstrated experience in a leadership or supervisory capacity.Proficient in using CentralReach (mandatory) and familiarity with other CRM/EMS systems.Strong knowledge of ABA intake processes, including insurance verification and authorizations.Exceptional organizational and multitasking skills.High attention to detail and a process-oriented approach.Excellent communication and leadership capabilities.Ability to work autonomously in a dynamic remote environment.Availability to work U.S. business hours.Benefits:Ability to work during U.S. hours.Remote working opportunity.Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Full-time|Remote|Remote — KwaZulu-Natal, South Africa
ista-2 is looking for a Healthcare Appeals & Case Coordinator to join the team remotely from KwaZulu-Natal, South Africa. This position centers on handling healthcare appeals and coordinating case activities. The work schedule follows Eastern Standard Time (EST) hours. Main responsibilities Assess healthcare appeals and examine relevant case documentation Coordinate case tasks to help resolve issues promptly Track compliance with healthcare regulations and company policies Provide accurate, responsive support to clients during the appeals process Location and hours Remote role based in KwaZulu-Natal, South Africa Work hours match Eastern Standard Time (EST)
Full-time|On-site|Cape Town, Western Cape, South Africa
About Interpath Advisory Interpath Advisory is an international advisory firm with a growing presence in Cape Town, South Africa. Founded in 2021, the firm operates in multiple countries, including the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, and Singapore. Interpath specializes in deals, advisory services, and restructuring, serving businesses, investors, and stakeholders during complex and critical periods. The firm is known for its independent, conflict-free approach and strong commitment to integrity. Role Overview: Case Administrator - Solvent Liquidation The Case Administrator will join the Corporate Simplification team, focusing on Members’ Voluntary Liquidation (MVL). This process helps companies close subsidiaries that are no longer needed, provided the company is solvent and able to pay its debts. The team manages both individual cases and larger projects, often working alongside tax, legal, and accounting professionals to streamline corporate structures. Key Responsibilities Support the orderly closure of solvent subsidiaries through the MVL process Assist with both standalone cases and large-scale projects Collaborate with colleagues and external advisers in tax, legal, and accounting fields Help maintain a client-focused approach throughout each engagement Who Should Apply Recent university graduates interested in corporate administration Administrative professionals seeking to develop expertise in liquidation processes Individuals looking to join a client-oriented team within an international advisory firm Location Cape Town, Western Cape, South Africa
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!
Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.
Join Sutherland as an Associate Manager - Team Manager, where you will lead a dynamic team to drive performance and deliver exceptional service. In this role, you will be responsible for overseeing daily operations, ensuring team objectives are met, and enhancing customer satisfaction. Your leadership will play a crucial role in fostering a collaborative and high-performing environment.
Role overview Accor Hotels is hiring an IT Manager in Cape Town to guide technology operations in a hospitality environment. The position centers on keeping IT systems dependable and providing support that helps both guests and hotel staff in their daily activities. Key responsibilities Direct daily IT operations to keep hotel systems functioning without disruption Introduce and manage technology solutions that enhance guest services and streamline internal workflows Collaborate with various departments to identify technology needs and resolve technical issues quickly
Role Overview assist-world is hiring an Influencer Marketing Manager based in South Africa. This position focuses on driving sales growth and overseeing account management through influencer partnerships. The manager will play a central role in expanding brand visibility and engagement by working closely with influencers and clients. What You Will Do Identify and evaluate potential influencers for brand campaigns Develop and execute influencer marketing strategies aimed at sales objectives Build and maintain strong, long-term relationships with influencers and clients Collaborate with internal teams to ensure campaigns align with brand goals Track campaign performance and adjust approaches as needed About assist-world assist-world connects brands with influencers to boost visibility and engagement through tailored marketing campaigns.
We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
The IT Manager will be responsible for overseeing all IT-related operations at JLT South Africa. This role encompasses software management and collaboration with third-party service providers to ensure optimal service delivery across the organization. The IT Manager will maintain a functional end-user environment daily while implementing group strategies and providing local IT support.Key Responsibilities:Serve as the primary contact and advocate for IT within South Africa, supporting national, regional, and group strategies, and managing supplier relationships.Oversee project management for all change initiatives, ensuring timely and effective delivery.Implement and communicate group IT projects locally.Act as a point of escalation for significant incidents or service disruptions.Generate monthly reports and track service metrics and trends.Update and enforce national IT policies and protocols in alignment with JLT Group standards.Manage relationships with third-party ICT service providers.Update senior management on strategic system conversions and integrations.Develop ICT objectives and budgets aimed at efficient information handling.Ensure the establishment and certification of all backup and disaster recovery plans.Maintain security for information systems and communication technologies.Communicate emerging technologies for integration into the company.Evaluate new technology for potential business value.Enhance systems and assess ongoing improvements.Support various divisions in their IT efforts.Establish short- and long-term departmental goals and policies in line with IT strategy.Participate in planning and policy-making committees.Ensure all IT services and projects are delivered within agreed timelines and budget.Compliance Management:Ensure compliance with all statutory and organizational regulations.
Full-time|On-site|Cape Town, Western Cape, South Africa
Support, Innovate, Transform: Your Next Career Move at Ten GroupJoin our vibrant team at Ten Group as a Transformation Manager, a pivotal role that shapes our strategic vision and drives impactful change across the organization. In this multifaceted position, you will enhance decision-making and execution across our core business areas and operations.As Ten Group experiences rapid growth and expansion, your leadership will be crucial in spearheading transformation initiatives within our Change and Transformation unit. This involves adopting new mission-critical processes and delivering actionable insights through detailed analyses to uncover growth opportunities, automation potential, and operational efficiencies.In this role, you will collaborate with cutting-edge technology and engage with a diverse range of leaders across the business. There are ample opportunities for career advancement into significant managerial positions within Operations, AI Product, or Technology domains. You will work closely with the Transformation Director and senior leadership, including C-level executives, to scrutinize existing processes and pinpoint areas where efficiency can be enhanced through improved output or automation.As a Transformation Manager, you will lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, effective communication of goals, stakeholder engagement, and ongoing measurement of ROI. Your responsibilities will include defining project scope, coordinating cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that contribute to organizational growth and operational efficiency.Your contributions may also include projects utilizing generative AI to integrate, automate, and enhance business processes, transforming member engagement and empowering departments to operate more effectively.
Join our dynamic team at SGS as a Laboratory Manager, where you will oversee laboratory operations, ensuring the highest standards of quality and compliance. You will lead a team of skilled professionals, manage resources efficiently, and implement best practices in laboratory management.
ikeja is seeking a Collections and Retentions Manager based in Midrand, Gauteng. This leadership position oversees all aspects of collections and customer retention, with a strong emphasis on revenue collection, customer loyalty, and upholding high operational standards. Commission is available and linked to how the team performs. Role overview The Collections and Retentions Manager directs a team responsible for achieving and exceeding collections and retention targets. The role requires full accountability for team results and day-to-day operations. Building a culture of responsibility, continuous improvement, and ownership is central to this position. What you will do Lead and motivate the Collections and Retentions team to meet targets, taking responsibility for outcomes. Coach and develop team members through regular feedback, one-on-one sessions, and structured growth plans. Support hiring, onboarding, and training as the team expands. Manage scheduling, attendance, and capacity planning to ensure smooth operations. Refine daily workflows, call strategies, and productivity metrics to improve results. Handle complex customer situations, including high-value collections and sensitive retention cases. Balance assertive collections with effective retention strategies. Review customer interactions and provide constructive feedback to improve quality and outcomes. Ensure compliance with standard operating procedures, service level agreements, company policies, and regulations. Prepare clear reports on team performance, trends, risks, and opportunities, and act on insights. Identify and implement process improvements to boost efficiency and effectiveness. Collaborate with Customer Engagement, Sales, and Operations to address non-payment and reduce customer churn. Requirements Extensive experience leading Collections or Retentions teams, preferably in a target-driven environment. Demonstrated ability to foster accountability and support team growth. Keen attention to detail and a results-oriented approach. Interest in supporting ikeja’s mission to improve connectivity in South Africa’s townships. Compensation This role offers commission potential based on team performance metrics.
Full-time|Remote|Remote — KwaZulu-Natal, South Africa
Role Overview ista-2 is hiring a Clinical Case Manager with a focus on US Healthcare. This is a remote position based in KwaZulu-Natal, South Africa, and follows Eastern Standard Time (EST) hours. What You Will Do Coordinate patient care, making sure each person receives the right medical services at the right time. Work directly with healthcare providers an…
Position: Intake Coordinator / Case ManagementCompany: ReWorks SolutionsLocation: Fully Remote (South Africa - US Hours)Employment Type: Full-TimeWorking Hours: Monday to Friday, 9 AM – 5 PM ESTKey Responsibilities:Oversee the comprehensive client intake process to guarantee all essential information and documentation is accurately collected and recorded.Deliver case management support for clients, ensuring ongoing communication and seamless case progression.Engage with clients and internal teams to swiftly resolve issues and address inquiries.Handle conflict resolution with professionalism and empathy, effectively addressing client concerns.Maintain precise records and documentation within company systems.Collaborate with internal personnel to ensure efficient case assignments, scheduling, and management.Verify that all case details and scheduling information are entered accurately to prevent operational disruptions.Simultaneously manage various tasks while adhering to time-sensitive deadlines.Promptly respond to messages, requests, and updates from clients and team members.Qualifications:Exceptional attention to detail with outstanding organizational skills.Proven experience in client-facing roles with effective communication abilities.Strong problem-solving and conflict resolution skills.Excellent interpersonal skills, demonstrating empathy and professionalism when engaging with diverse individuals.Adept at managing multiple tasks and adapting to changing priorities.Highly responsive and reliable with strong time management capabilities.Possesses a solid sense of accountability, responsibility, and work ethic.Ability to work both independently and collaboratively within internal teams.Proficient with software tools: Rethink, Bolt, Slack, Google Workspace.Benefits:Flexible working hours aligned with U.S. time zones.Remote work from the comfort of your home.Fraud Disclaimer: ReWorks Solutions will never ask for payment during recruitment or require in-person visits. All official correspondence will originate from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Full-time|$1.3K/mo - $1.3K/mo|Remote|Remote — South Africa
Job DescriptionJoin our client, a compassionate and dedicated healthcare organization, as they expand their team of Case Managers. Their mission is to support patients through their healthcare journeys with empathy, clarity, and professionalism. In this pivotal role, you will coordinate care for patients facing various health challenges, ensuring they feel supported, informed, and empowered throughout their experience. As a Case Manager, you will serve as the essential link between patients, their families, and clinical teams, fostering a culture of teamwork, open communication, and patient-centered care.Deliver comprehensive care coordination and case management services for patients with both acute and chronic conditions.Act as the primary liaison for patients, families, and multidisciplinary clinical teams.Educate, support, and advocate for patients, ensuring their unique care needs are met.Design and monitor care plans, track patient progress, and promote adherence to treatment plans.Utilize electronic medical records (EMR) and case management software for documentation and patient care monitoring.Collaborate with healthcare providers and insurance companies as necessary.Embrace the organization’s core values of teamwork, resilience, open-mindedness, ownership, and positivity.
Full-time|Remote|Remote — Ballito, KwaZulu-Natal, South Africa
Job Opportunity: Case ManagerLocation: South Africa (Remote – US Hours)Type: Full-Time, Work From HomeHours: Monday to Friday, 9 AM – 5 PMCompensation: Monthly SalaryKey Responsibilities:Conduct thorough assessments of patients' physical, emotional, and social needs to devise tailored care plans.Facilitate effective communication and collaboration among healthcare providers, patients, and their families.Track and evaluate patient progress, adjusting care plans as necessary to meet health objectives.Provide education to patients and their families regarding treatment options, available resources, and support systems.Accurately document all patient interactions, case notes, and updates in a timely manner.Advocate for patients to ensure access to essential services and support systems.Ensure compliance with healthcare policies, procedures, and regulations.Engage in case review meetings and contribute to initiatives aimed at quality improvement.
Job Title: Team Lead – Intake & Case Management (ABA)Location: Remote (South Africa – US Hours)Job Type: Full-TimeWorking Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST)Key Responsibilities:Provide leadership and guidance to the intake and case management team, ensuring effective oversight, support, and performance enhancement.Manage the entire client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding procedures.Maintain accurate and timely entry of client data using CentralReach and other CRM systems.Monitor team productivity and workflows to guarantee adherence to service level agreements (SLAs).Develop and refine processes and standard operating procedures (SOPs) for intake and case management.Serve as the escalation contact for complex cases, delays, or client issues.Work collaboratively with clinical, billing, and scheduling teams to facilitate smooth client onboarding and service delivery.Analyze key metrics such as intake timelines, conversion rates, and authorization turnaround times to drive improvement.Conduct regular quality assurance assessments to ensure data accuracy and compliance with company and payer standards.Train and onboard new team members on operational systems, workflows, and best practices.Ensure adherence to HIPAA regulations and internal documentation guidelines.Requirements:Minimum of 3 years of experience in ABA operations, intake coordination, or case management.Demonstrated experience in a leadership or supervisory capacity.Proficient in using CentralReach (mandatory) and familiarity with other CRM/EMS systems.Strong knowledge of ABA intake processes, including insurance verification and authorizations.Exceptional organizational and multitasking skills.High attention to detail and a process-oriented approach.Excellent communication and leadership capabilities.Ability to work autonomously in a dynamic remote environment.Availability to work U.S. business hours.Benefits:Ability to work during U.S. hours.Remote working opportunity.Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Full-time|Remote|Remote — KwaZulu-Natal, South Africa
ista-2 is looking for a Healthcare Appeals & Case Coordinator to join the team remotely from KwaZulu-Natal, South Africa. This position centers on handling healthcare appeals and coordinating case activities. The work schedule follows Eastern Standard Time (EST) hours. Main responsibilities Assess healthcare appeals and examine relevant case documentation Coordinate case tasks to help resolve issues promptly Track compliance with healthcare regulations and company policies Provide accurate, responsive support to clients during the appeals process Location and hours Remote role based in KwaZulu-Natal, South Africa Work hours match Eastern Standard Time (EST)
Full-time|On-site|Cape Town, Western Cape, South Africa
About Interpath Advisory Interpath Advisory is an international advisory firm with a growing presence in Cape Town, South Africa. Founded in 2021, the firm operates in multiple countries, including the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, and Singapore. Interpath specializes in deals, advisory services, and restructuring, serving businesses, investors, and stakeholders during complex and critical periods. The firm is known for its independent, conflict-free approach and strong commitment to integrity. Role Overview: Case Administrator - Solvent Liquidation The Case Administrator will join the Corporate Simplification team, focusing on Members’ Voluntary Liquidation (MVL). This process helps companies close subsidiaries that are no longer needed, provided the company is solvent and able to pay its debts. The team manages both individual cases and larger projects, often working alongside tax, legal, and accounting professionals to streamline corporate structures. Key Responsibilities Support the orderly closure of solvent subsidiaries through the MVL process Assist with both standalone cases and large-scale projects Collaborate with colleagues and external advisers in tax, legal, and accounting fields Help maintain a client-focused approach throughout each engagement Who Should Apply Recent university graduates interested in corporate administration Administrative professionals seeking to develop expertise in liquidation processes Individuals looking to join a client-oriented team within an international advisory firm Location Cape Town, Western Cape, South Africa
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!
Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.
Join Sutherland as an Associate Manager - Team Manager, where you will lead a dynamic team to drive performance and deliver exceptional service. In this role, you will be responsible for overseeing daily operations, ensuring team objectives are met, and enhancing customer satisfaction. Your leadership will play a crucial role in fostering a collaborative and high-performing environment.
Role overview Accor Hotels is hiring an IT Manager in Cape Town to guide technology operations in a hospitality environment. The position centers on keeping IT systems dependable and providing support that helps both guests and hotel staff in their daily activities. Key responsibilities Direct daily IT operations to keep hotel systems functioning without disruption Introduce and manage technology solutions that enhance guest services and streamline internal workflows Collaborate with various departments to identify technology needs and resolve technical issues quickly
Role Overview assist-world is hiring an Influencer Marketing Manager based in South Africa. This position focuses on driving sales growth and overseeing account management through influencer partnerships. The manager will play a central role in expanding brand visibility and engagement by working closely with influencers and clients. What You Will Do Identify and evaluate potential influencers for brand campaigns Develop and execute influencer marketing strategies aimed at sales objectives Build and maintain strong, long-term relationships with influencers and clients Collaborate with internal teams to ensure campaigns align with brand goals Track campaign performance and adjust approaches as needed About assist-world assist-world connects brands with influencers to boost visibility and engagement through tailored marketing campaigns.
We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
The IT Manager will be responsible for overseeing all IT-related operations at JLT South Africa. This role encompasses software management and collaboration with third-party service providers to ensure optimal service delivery across the organization. The IT Manager will maintain a functional end-user environment daily while implementing group strategies and providing local IT support.Key Responsibilities:Serve as the primary contact and advocate for IT within South Africa, supporting national, regional, and group strategies, and managing supplier relationships.Oversee project management for all change initiatives, ensuring timely and effective delivery.Implement and communicate group IT projects locally.Act as a point of escalation for significant incidents or service disruptions.Generate monthly reports and track service metrics and trends.Update and enforce national IT policies and protocols in alignment with JLT Group standards.Manage relationships with third-party ICT service providers.Update senior management on strategic system conversions and integrations.Develop ICT objectives and budgets aimed at efficient information handling.Ensure the establishment and certification of all backup and disaster recovery plans.Maintain security for information systems and communication technologies.Communicate emerging technologies for integration into the company.Evaluate new technology for potential business value.Enhance systems and assess ongoing improvements.Support various divisions in their IT efforts.Establish short- and long-term departmental goals and policies in line with IT strategy.Participate in planning and policy-making committees.Ensure all IT services and projects are delivered within agreed timelines and budget.Compliance Management:Ensure compliance with all statutory and organizational regulations.
Full-time|On-site|Cape Town, Western Cape, South Africa
Support, Innovate, Transform: Your Next Career Move at Ten GroupJoin our vibrant team at Ten Group as a Transformation Manager, a pivotal role that shapes our strategic vision and drives impactful change across the organization. In this multifaceted position, you will enhance decision-making and execution across our core business areas and operations.As Ten Group experiences rapid growth and expansion, your leadership will be crucial in spearheading transformation initiatives within our Change and Transformation unit. This involves adopting new mission-critical processes and delivering actionable insights through detailed analyses to uncover growth opportunities, automation potential, and operational efficiencies.In this role, you will collaborate with cutting-edge technology and engage with a diverse range of leaders across the business. There are ample opportunities for career advancement into significant managerial positions within Operations, AI Product, or Technology domains. You will work closely with the Transformation Director and senior leadership, including C-level executives, to scrutinize existing processes and pinpoint areas where efficiency can be enhanced through improved output or automation.As a Transformation Manager, you will lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, effective communication of goals, stakeholder engagement, and ongoing measurement of ROI. Your responsibilities will include defining project scope, coordinating cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that contribute to organizational growth and operational efficiency.Your contributions may also include projects utilizing generative AI to integrate, automate, and enhance business processes, transforming member engagement and empowering departments to operate more effectively.
Join our dynamic team at SGS as a Laboratory Manager, where you will oversee laboratory operations, ensuring the highest standards of quality and compliance. You will lead a team of skilled professionals, manage resources efficiently, and implement best practices in laboratory management.
ikeja is seeking a Collections and Retentions Manager based in Midrand, Gauteng. This leadership position oversees all aspects of collections and customer retention, with a strong emphasis on revenue collection, customer loyalty, and upholding high operational standards. Commission is available and linked to how the team performs. Role overview The Collections and Retentions Manager directs a team responsible for achieving and exceeding collections and retention targets. The role requires full accountability for team results and day-to-day operations. Building a culture of responsibility, continuous improvement, and ownership is central to this position. What you will do Lead and motivate the Collections and Retentions team to meet targets, taking responsibility for outcomes. Coach and develop team members through regular feedback, one-on-one sessions, and structured growth plans. Support hiring, onboarding, and training as the team expands. Manage scheduling, attendance, and capacity planning to ensure smooth operations. Refine daily workflows, call strategies, and productivity metrics to improve results. Handle complex customer situations, including high-value collections and sensitive retention cases. Balance assertive collections with effective retention strategies. Review customer interactions and provide constructive feedback to improve quality and outcomes. Ensure compliance with standard operating procedures, service level agreements, company policies, and regulations. Prepare clear reports on team performance, trends, risks, and opportunities, and act on insights. Identify and implement process improvements to boost efficiency and effectiveness. Collaborate with Customer Engagement, Sales, and Operations to address non-payment and reduce customer churn. Requirements Extensive experience leading Collections or Retentions teams, preferably in a target-driven environment. Demonstrated ability to foster accountability and support team growth. Keen attention to detail and a results-oriented approach. Interest in supporting ikeja’s mission to improve connectivity in South Africa’s townships. Compensation This role offers commission potential based on team performance metrics.
