About the job
NeuraFlash, part of Accenture, focuses on business transformation through AI and advanced technologies. The team is recognized for expertise in Salesforce, Amazon, and conversational AI, helping organizations improve workflows and customer experiences. Solutions often involve Salesforce Einstein, Service Cloud Voice, and Amazon Connect, with a strong emphasis on predictive analytics and tailored digital strategies. NeuraFlash has been named Salesforce’s exclusive Agentforce private beta partner and is a top partner for Agentforce, reflecting its leadership in generative AI and innovative technology delivery.
Role overview
This Senior Salesforce Consultant position centers on managed services for clients in Colombia (remote). The role combines project leadership, technical delivery, and ongoing client engagement. Senior Consultants work closely with both customers and internal teams to deliver and optimize solutions built on Salesforce and Amazon platforms.
Main responsibilities
- Lead the functional delivery and execution of client projects as a Senior Consultant.
- Advise clients using industry best practices and act as a trusted partner throughout engagements.
- Design and implement solutions on Salesforce and Amazon platforms.
- Translate business requirements into scalable system designs and configurations.
- Promote continuous improvement and innovation during long-term customer relationships.
- Facilitate requirements gathering sessions and serve as the subject matter expert for Salesforce and Amazon technologies.
- Oversee onboarding processes for both clients and internal teams.
- Work with clients to define and manage project backlogs.
- Create user personas and draft detailed user stories.
- Break down user stories into actionable tasks for delivery teams.
- Manage 3–4 concurrent managed services engagements with support from global delivery teams.
- Monitor budget usage, project timelines, and resource allocation.
