Change Consultant

Join our dynamic team at Paconsulting as a Change Consultant, where you will play a pivotal role in guiding organizations through transformative change. In this full-time position based in Utrecht, you will leverage your expertise to design and implement change management strategies that drive sustainable growth and enhance organizational effectiveness.Your …

Join our dynamic team as a Change Management Consultant, where you will play a pivotal role in guiding organizations through transformation initiatives. You will work closely with clients to assess their needs, develop strategic change plans, and implement effective solutions that drive organizational efficiency and employee engagement.

Make a difference in the public sector as a Change Management Consultant. At Morgens Conclusion, we advise and guide organizations, teams, and employees within the public sector through their organizational transitions. By leveraging innovative AI solutions, we enhance the effectiveness and impact of our work. Our motto is to make tomorrow better than today. Are you ready to join us?As a Senior Consultant at Morgens, you will take on a significant and autonomous role in the change processes we support. We assist organizations in healthcare, education, and government sectors to continuously adapt to evolving developments both within and outside their fields. On an average workday, you might conduct a workshop on process improvement at a university or hospital, or lead a project aimed at enhancing municipal services.

In de rol van Senior Consultant/Senior Change Manager ben je verantwoordelijk voor het begeleiden van veranderprocessen bij toonaangevende klanten zoals bol.com, Nationale-Nederlanden, ING, Shell, KPN, Univé, T-Mobile, ASR, Aegon, de Goudse Verzekeringen, Centric en Albert Heijn.FunctieomschrijvingAls Senior Consultant bij een gerenommeerde consultancy organisatie krijg je de kans om te werken met een indrukwekkend portfolio van marktleiders in Nederland. We zijn op zoek naar iemand die in staat is om directieniveau klanten te adviseren en te ondersteunen in hun transformatie- en verandertrajecten.Je zult programma's en verandertrajecten leiden bij corporate klanten, waarbij je de managementteams en governance structuren helpt om de organisatie wendbaarder te maken. Bij significante veranderingen zijn het jouw inzichten en adviezen waar organisaties op rekenen.Je opereert vanuit een klantgericht perspectief en wordt erkend als een vertrouwde adviseur. Dankzij jouw uitstekende reputatie en eerdere publicaties word je vaak benaderd voor je expertise. Je werkt samen met een team van salesprofessionals die verantwoordelijk zijn voor de acquisitie en offertes.Je beschikt over een sterke organisatiesensitiviteit en denkt verder dan de initiële vraag van de klant. Door pijnpunten te identificeren en verbeterpunten aan te wijzen, verhoog je de waarde voor de klant en leid je het veranderproces. Je zorgt ervoor dat stakeholders zich eigenaar voelen van de verandering, wat essentieel is voor het succes ervan.Verantwoordelijkheden:Leiden van verander- en transformatietrajecten bij corporate klanten;Adviseren en uitdagen van directie en senior management;Coachen van management en project-/portfolio-/programmamanagers;Inspireren in het ontwerp van nieuwe organisatiestructuren;Initiëren van veranderingen en zorgen voor draagvlak;Presentaties en workshops geven op directieniveau.

Are you ready to become the new face of the largest trading platform in the Benelux?Join Change as we seek enthusiastic individuals to join our team immediately!As a Business Sales Consultant, you will work closely with our corporate clients at Marktplaats. Your mission is to enhance their visibility and make their products and services easier to find. In this proactive role, you will reach out to clients and collaborate with them to devise innovative strategies for improving their advertising performance.You will work 24 to 40 hours per week from our modern office in Amsterdam, where a vibrant atmosphere and an enthusiastic team await you.What to Expect?A competitive base salary of €2,783 (based on 40 hours)Bonuses up to €500 per month upon achieving your targetsA comprehensive onboarding program and coaching from experienced trainersAmple opportunities for personal and professional developmentCompany fitness access (7:00-22:00)Your ResponsibilitiesAdvise existing and prospective business clients on advertisements and campaignsCollaborate on strategies to enhance their visibility on Marktplaats.nlAssist clients in selecting advertising packages or subscriptions tailored to their needsWork with your team towards common goals and celebrate achievements together

Join KPMG Nederland as a Senior Consultant specializing in Technology Change Management, where you will play a pivotal role in guiding organizations through their digital transformation journeys. Your expertise will be crucial in aligning technology initiatives with business strategies, ensuring successful implementation and adoption of innovative solutions.As a key member of our consulting team, you will analyze client needs, design tailored change management strategies, and facilitate stakeholder engagement to drive adoption. You will collaborate with cross-functional teams to ensure that technology changes are embraced and leveraged for maximum impact.If you are passionate about technology and change management, and seek to make a significant difference in our clients’ businesses, we invite you to apply to this exciting opportunity.

As a Junior Consultant at BECIS | DIOR, every day brings new challenges. You will immerse yourself in the realm of (semi-)government, assisting organizations in navigating their information and change management needs. Your role will vary from providing strategic advice and developing practical solutions to facilitating workshops and training staff in innovative work methodologies.Your contributions will help enhance digital collaboration through tools like Microsoft Teams and optimize processes to ensure compliance with the Open Government Act (Woo). Importantly, you will always consider the human aspect of these changes. How can you creatively engage people in the transformation process?At BECIS | DIOR, you will not be alone in this journey. You will receive all the support and development opportunities you need to grow into a robust professional who makes a significant impact on our clients.Your Responsibilities:Supporting organizations in their information processes;Guiding projects and change initiatives;Setting up and facilitating workshops;Training and engaging employees in new methodologies.In essence, you will contribute to building a transparent and open government, bridging gaps between individuals and bringing technology and people closer together, all while harnessing your knowledge and enthusiasm to make a real difference.

Role Overview Devoteam is seeking a Change Manager in Amsterdam to support organizational transformation. This role leads change initiatives, helping teams and stakeholders navigate transitions with minimal disruption. The Change Manager works to build a culture that values adaptability and ongoing improvement. What You Will Do Lead and coordinate change initiatives across the organization Support employees and stakeholders through each stage of the change process Promote a culture of adaptability and continuous improvement Provide resources and guidance to teams during transitions

Join our dynamic and innovative team as a Customer Service Specialist in Utrecht!Start Date: March 30thAre you ready for an exciting new challenge?Become part of a close-knit team located in a beautiful, easily accessible area of Utrecht, with ample opportunities for career growth. We are looking for enthusiastic customer specialists to strengthen our team for our new project. Your Role as a Customer Advisor:As a customer specialist, you will serve as the primary contact for private customers, addressing inquiries related to internet, TV, and phone subscriptions over the phone. You will handle questions regarding payments, invoices, subscriptions, changes, disruptions, and provide technical support. Additionally, you will assist customers in discovering additional services that perfectly match their needs. With your friendliness, efficiency, and professionalism, you will ensure every customer leaves with a smile.But that’s not all: We will train you to become a communication expert in the broadest sense. You will develop skills that go far beyond customer service, including empathetic communication, solution-oriented thinking, digital conversation skills, and customer-centric advising. This knowledge will benefit you throughout your career.What can you expect from us?A competitive salary of €16.49 per hour, including vacation pay. (This is €15.27 exclusive as stated in the contract)Working Hours: Mon-Fri, 08:00 - 22:00.Paid training starting March 30thTravel reimbursement: For distances between 7.5 and 30 km.A friendly work atmosphere: Monthly gatherings and fun team activities.Referral bonus: Earn €200 by referring a friend or family member!Growth in an innovative company: We offer an informal and dynamic work environment at a beautiful location where we collectively strive for the best customer experience.(Option for remote work)Where will you be working?At Change, the specialist in Customer Experience! Together with your enthusiastic colleagues, you will work on enhancing the customer experience at our stunning Utrecht location in the Newton House on Newtonlaan. We believe in a close team where everyone brings out the best in themselves and each other.

Join Sopra Steria as a Transformation Consultant specializing in People & Change. In this role, you will lead impactful change initiatives, drive organizational transformation, and foster a culture of continuous improvement. Your expertise will help our clients navigate complex changes while enhancing employee engagement and performance.

Are you ready to elevate your career and embrace the challenge of being an Information Management and Change Management Advisor? Do you want to play a pivotal role that bridges the gap between government and IT? At BECIS | DIOR, you will have the opportunity to thrive in an environment filled with diverse projects and possibilities.Your Role: As an advisor at BECIS | DIOR, you will work with (semi-)governmental organizations, assisting them with information-related challenges and transformation projects. You will provide expert advice, guide projects, and support organizations in developing policies regarding their information processes. Additionally, you will design workshops, facilitate meetings, and train employees to successfully implement new methodologies. Within BECIS | DIOR, you will have ample opportunities for personal development while making an impact alongside colleagues on a transparent and open government by bridging connections between people as well as between people and technology.

Join our dynamic team at dev2 as a Change Management Specialist, where you will play a pivotal role in guiding our organization through transitions and transformations. Your expertise will be essential in implementing effective change management strategies, ensuring minimal disruption while maximizing employee engagement and productivity.

Role Overview Change is looking for an Operations Manager to lead the hollandsnieuwe account in Utrecht. This position focuses on managing and developing customer service operations, with a strong emphasis on performance, team leadership, and continuous improvement. The hollandsnieuwe account, part of VodafoneZiggo, is growing quickly, offering room to make a real impact and grow with Change's ambitions. Change specializes in helping organizations strengthen their customer service by building effective teams, refining processes, and taking responsibility for operational outcomes. As a scale-up, Change values energy, entrepreneurship, and development, working closely with clients to deliver measurable results and improve both customer and employee experiences. What You Will Do Oversee daily management of the customer service operation and team. Drive performance based on KPIs such as NPS, CSAT, FTF, sales conversion, and accessibility. Enhance customer service performance and processes. Support team leaders in developing their teams’ attitude, behavior, and results. Manage stakeholder relationships with hollandsnieuwe. Ensure quality management and ongoing improvement of service and sales quality. Collaborate with internal teams on data, optimization, and innovation efforts. This role is on-site in Utrecht, where you will represent Change and play a key part in the continued growth of the operation. What We’re Looking For Experience in a contact center or similar customer contact environment is preferred. Background in managing part of an operation, with responsibility for performance, leadership, and (financial) results. Strong understanding of operational processes and a track record of accountability for outcomes. Ambition and potential to grow within Change. Ability to maintain oversight and apply strong analytical thinking. Proactive mindset with a drive to implement improvements. Excellent communication and interpersonal skills.

Are you an experienced information advisor with expertise in information management, data governance, and change management within the (semi-)public sector? Are you seeking a role where your expertise can truly make an impact while allowing you to further develop your skills? If so, BECIS | DIOR could be your next career destination.What Will You Do?At BECIS | DIOR, you will have the opportunity to apply your knowledge across various clients. Your work will focus on information management and data governance. Based on your expertise and skills, we will identify projects that align with your capabilities, enabling you to make a significant contribution.Our advisors operate in two primary areas: project management and change management related to information management and data governance, or you will provide substantive guidance to organizations. You will write policies, create roadmaps, coach management teams, and translate changes into policy documents and systems. You will take the lead in shaping information processes, establishing, guiding, and managing projects or programs.At BECIS | DIOR, you will enjoy the freedom to advance your career while contributing to our organization’s continuous development. As a knowledge partner in data governance, we prioritize staying at the forefront of relevant themes. The landscape of data governance is constantly evolving, and as an organization and as a professional, you will too. This may involve attending training sessions and certifications (e.g., PROSCI or coaching), mentoring (junior) advisors, developing and delivering training sessions, engaging in peer reviews with other (senior) advisors, and contributing to the ongoing enhancement of our products and services. Working as an advisor at BECIS | DIOR is dynamic; we are committed to one another and to our clients.

Join KPMG Nederland as a Technology Change Management Manager, where you will lead innovative projects aimed at transforming technology within our organization. You will play a crucial role in guiding teams through the complexities of technology integration, ensuring seamless transitions and effective change management strategies.

As a Change Management Manager, you are not just an observer; you are a catalyst for transformation. Positioned between employees, teams, and daily decisions, you take charge of driving change. Your role is highly visible on the shop floor, leading significant developments while managing teams effectively. You tackle immediate challenges and make strategic choices that will have long-term impacts. You remain composed even in complex situations, embodying the principle that true change originates from practical engagement.Why This Role is Perfect for YouEngage Closely with Practitioners while Leading ChangeYou have a pulse on the workplace dynamics and leverage those insights to propel teams forward. You mentor colleagues through change and development processes, maintaining a steady course even when challenges arise.Balance Daily Management with Strategic DevelopmentWhile overseeing team operations, you always maintain a forward-looking perspective. In addition to your managerial duties, you lead cross-location projects, translating plans into actionable steps.Build Strong Teams for the FutureYou foster trust and autonomy while setting clear boundaries. You encourage ownership, ensure care quality, and actively promote the sustainable employability of staff.

Senior Operations Manager – Marktplaats AccountLocation: Amsterdam / RotterdamChange is seeking a Senior Operations Manager for the Marktplaats account, who will be responsible for overseeing a complex and dynamic customer service operation.This is a leadership role that requires not just management, but also the ability to provide direction and structure amidst complexity. We are looking for someone who can make operations future-proof by continuously improving and maximizing value.This entails going beyond day-to-day management. It involves placing customers at the center of every interaction, linking results to meaningful impact, and shaping the transition towards more digital and AI-driven services with vision and decisiveness.In short, we seek a leader who truly embodies the principles of Change: continuous optimization, sustainable customer value, and a high-quality customer experience.About the RoleWithin the Marktplaats account, approximately 75 FTEs work across four team leaders and various segments. Additionally, there are specialists (Content and Webcare) who are operationally and substantively connected.The operation combines service and commercial KPIs and is evolving in a year where AI and digitalization are significantly impacting volumes, processes, and role distribution. The workforce is transitioning towards roles related to Content and AI.Marktplaats is characterized by high quality standards, strong innovation, and clear performance expectations.Change operates as a scale-up: minimal hierarchy, significant ownership, rapid pace, and accountability. This is precisely the environment where you, as a Senior Operations Manager, can thrive.Your ResponsibilitiesAs a Senior Operations Manager, you will be ultimately responsible for:The overall performance of the Marktplaats account (both operational and financial)Revenue, gross margin, and cost structure (P&L responsibility)Management of SLA, quality, customer satisfaction, efficiency, staffing, and conversionIntegration between segments and specialistsQuality management and structural improvement of both service and sales qualityAnticipating volume developments, AI implementation, and workforce adjustmentsStrategic and operational collaboration with MarktplaatsAdditionally, you will develop the four team leaders and elevate the performance across the entire operation.This role features a clear change component, as the operation shifts from a primarily operational focus to a broader performance-oriented and future-driven management approach.

32-40 uur, Schiphol-Oost (Vanaf Q3 vanuit ons nieuwe hoofdkantoor in Hoofddorp) Word IT Change Process Manager bij TransaviaAls IT Change Process Manager ben jij de schakel die zorgt voor een gestroomlijnd en gecontroleerd verloop van IT-wijzigingen binnen onze organisatie. Je speelt een cruciale rol in het effectief implementeren van veranderingen, terwijl je de flexibiliteit van Transavia waarborgt. Ben je klaar om aan boord te stappen?Wat ga je doen?In deze rol werk je samen met jouw IT-collega's aan het opzetten en verder ontwikkelen van changeprocessen. Je zorgt ervoor dat de IT-afdeling in staat is om innovatieve oplossingen en verbeteringen op een efficiënte en gecontroleerde manier te leveren aan de business in Nederland en Frankrijk. Je hebt een scherp oog voor klanttevredenheid en weet dit effectief over te brengen.Daarnaast ben je verantwoordelijk voor het signaleren van trends en structurele knelpunten binnen de IT-dienstverlening van zowel Transavia IT als externe leveranciers. Je analyseert deze punten en initieert gerichte verbeteracties. Jouw taken omvatten onder andere:Het bewaken van het changeproces van IT-leveranciers op operationeel en tactisch niveau;Het opzetten en onderhouden van het Change Proces;Het vertalen van beleid, controles en auditvereisten naar praktische afspraken voor teams;Het ontwikkelen van stuurinformatie, dashboards en KPI’s die inzicht bieden in prestaties, flow en verbeterpotentieel;Het vergroten van grip en voorspelbaarheid in de voorbereiding, beoordeling en uitvoering van changes;Het geven van uitleg en training over het proces aan IT-teams;Toezien op een soepele livegang van nieuwe of aangepaste producten en diensten;Waar kom je terecht?Je komt terecht in het Foundations domein - het kloppende hart van IT binnen onze organisatie. Hier investeren we volop in het verbeteren van onze processen en in onze mensen. Je werkt samen met gedreven collega's die zich inzetten om ons IT-landschap te optimaliseren en te versterken.

Role Overview Change is looking for a Team Leader Customer Service to support our project with Marktplaats in Rotterdam. This position suits either an experienced senior team leader or a motivated mid-level professional ready to step up. The role goes beyond day-to-day management: it calls for someone who can analyze, improve, and guide customer service operations to the next level. What You Will Do Coach and Develop: Lead a team of fewer than 20 people. Support their growth, encourage development, and create a positive environment where team members can thrive. Drive Results: Set clear objectives and help the team understand how to meet them. Use insights and focused actions to maintain high standards and raise team performance. Manage Operations: Oversee daily operations, including scheduling, staffing, and performance tracking. Analyze workload and customer interactions on the Marktplaats platform to understand what drives results. Quality and Improvement: Use data and feedback to improve service quality. Run quality monitoring, coaching, and calibration sessions. Test new approaches and refine processes based on what works best. Lead Digital Transformation: Help the team adapt to new technologies and digital tools introduced with Marktplaats. Translate innovation into practical steps that improve both customer and employee experiences. Test new solutions and guide the team through change. Process Optimization: Analyze work processes and suggest improvements that deliver measurable outcomes for both Change and Marktplaats. Stakeholder Engagement: Work directly with clients and internal partners. Turn analysis into concrete proposals and lead improvement initiatives, bringing others along with your vision. About Change Change specializes in Customer Experience and operates from a vibrant location in Rotterdam. As part of a rapidly growing scale-up, the company values initiative and innovation. The team works in an informal, collaborative setting that encourages creativity and fresh ideas.

Why Join NebiusNebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. Our innovative tools and resources enable clients to tackle real-world challenges and revolutionize industries while minimizing infrastructure expenses and eliminating the need for extensive in-house AI/ML teams. Our talented workforce operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and visionary leaders and engineers in the sector.Our WorkplaceWith our headquarters situated in Amsterdam and listed on Nasdaq, Nebius boasts a global presence, featuring R&D hubs throughout Europe, North America, and Israel. Our diverse team, consisting of over 1,400 professionals, includes more than 400 highly skilled engineers with profound expertise in hardware and software engineering, complemented by a dedicated in-house AI R&D team.The Role:We are in search of a strategic and impactful Senior Manager - Change Management to spearhead transformational change strategies across high-stakes, cross-functional initiatives within our go-to-market and operational frameworks. This position is perfect for a senior individual contributor who excels in driving change and innovation.