Chef Lecturer - Tokyo

Chef Lecturer - TokyoJoin our prestigious culinary school in Tokyo, Japan, as a Chef Lecturer. This institution is part of a globally recognized organization that is swiftly establishing itself as a premier training ground for the hospitality and catering industry. In this role, you will be responsible for instructing diverse groups of students, with class s…

- English follows - Job RoleAs a Commis Chef at Soho House, you will play a crucial role in supporting kitchen operations while acquiring fundamental cooking skills. Your responsibilities will include preparing ingredients, performing basic cooking tasks, maintaining hygiene standards, and managing inventory. You'll deepen your understanding of kitchen operations by adhering to strict food safety standards and recipes.No prior experience is necessary; we welcome individuals with a passion for food and hospitality who are eager to learn.Main DutiesPreparation of ingredients (washing, peeling, and cutting vegetables and fruits, marinating meats, and preparing sauces and salads)Assist the Chef de Partie with cooking and preparation tasksMaintain cleanliness of workstations and kitchen tools (knives, bowls, etc.) and adhere to hygiene and food safety standardsReceive and verify food deliveries, manage inventory, implement FIFO (First In, First Out), and discard expired itemsParticipate in training sessions and actively learn new techniques and skills (including participation in Cook House activities)Perform simple cooking tasks as directed, including preparing components of dishesMeasure and organize ingredients in preparation for serviceExperience RequiredWe welcome applicants with no prior experience. We value a willingness to learn and the ability to work as part of a team over previous experience.A genuine interest and passion for food, cooking, and hospitalityStrong communication skills and a caring attitudeOrganizational skills and a sense of responsibility

The Customer Office at IFS plays a pivotal role in connecting customers with our organization, striving to align our initiatives with the expectations and needs of our clients. Our mission is to foster a customer-centric culture that promotes continuous improvement and delivers exceptional value. As the Customer De-Escalation & Engagement Advisory Manager, you will assume a hybrid role that encompasses two primary functions within the Customer Office:Engagement AdvisoryAct as the voice of IFS in one-to-many digital communications, including webinars and written content.Oversee customer onboarding to ensure proper expectation management and set the stage for long-term success.Proactively manage customer engagement throughout their lifecycle to prioritize mutually beneficial outcomes for both customers and IFS.Serve as the Voice of the Customer (VoC), gathering and analyzing customer feedback to enhance service quality and drive internal improvement initiatives.Develop and implement programmatic customer journey maps and action plans to ensure consistency and contextual relevance in our engagements.Account EscalationAssess escalation requests to determine appropriateness based on business impact and previous actions taken.Align escalation objectives and success criteria with stakeholders from both the customer and IFS, including C-level executives.Coordinate and conduct assessments of customer situations, whether on-site or remotely.Collaborate with the de-escalation team and customers to formulate and execute de-escalation action plans across all IFS functions.Initiate and lead incident management calls to address critical issues.Provide comprehensive status reports on escalations to internal and external senior management.Manage the expectations of all stakeholders involved in the escalation process.