About the job
Join our dynamic team at remote-raven as we seek to fill two positions for Security Operations Analysts! In this pivotal role, you will monitor and manage the security systems supported by our company, primarily focusing on Verkada's state-of-the-art integrated security platform. Your efforts will be vital in ensuring the integrity of our clients' security protocols through real-time alert reviews, threat assessments, effective de-escalation procedures, and meticulous documentation.
As a Security Operations Analyst, you will engage with automated alerts generated by Verkada's platform. You'll analyze related video clips, event data, and live feeds to detect potential security breaches, protocol violations, or suspicious activities. Utilizing the TMA-AVS-01 Alarm Validation Standards, you will assess alert severity, determine the required response, and issue verbal commands through speaker systems to deter unauthorized actions. If verbal communication does not resolve the situation, you will follow established protocols, which may involve contacting clients, dispatching patrol units, or notifying law enforcement as necessary.
Your responsibilities will include managing and responding to numerous alerts during your shift, documenting all findings, and preparing detailed Daily Activity Reports (DARs) and Incident Reports (IRs). You will also utilize TrackTik for reporting and recordkeeping to ensure all submissions are precise and in line with the company’s standards.
