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Self Storage Customer Service Manager

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong interpersonal and communication skills. Ability to lead and motivate a team. Problem-solving skills and a proactive attitude. Basic computer skills for inventory and customer management. Previous experience in retail or customer service is a plus.

About the job

Public Storage is hiring a Self Storage Customer Service Manager in Plano. This position leads a team responsible for daily operations and customer support at the facility.

Role overview

The manager oversees staff, coordinates schedules, and ensures smooth facility operations. Customer satisfaction is a top priority, from helping clients rent storage units to resolving questions or concerns. The manager sets the tone for service quality and supports team members in delivering helpful, friendly assistance.

What you will do

  • Supervise and guide the facility team
  • Oversee day-to-day site operations
  • Support customers with rentals and inquiries
  • Promote a positive and efficient work environment

Requirements

  • Strong leadership and communication skills
  • Motivation to deliver excellent customer service
  • Comfort working in a busy setting

About Public Storage

Public Storage is the leading provider of self-storage solutions, committed to delivering the highest level of customer service and maintaining secure, accessible facilities. With locations across the United States, we pride ourselves on helping individuals and businesses find the perfect storage solutions to meet their needs.

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