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Experience Level
Senior
Qualifications
As a Senior Account Director, you will be expected to lead a portfolio of complex projects, ensuring the delivery of outstanding client service and strategic insight. Your ability to manage relationships with key stakeholders and drive results will be crucial to your success in this role.
About the job
Founded in 2004, OLIVER stands as the world’s premier specialist in the design, establishment, and management of customized in-house agencies and marketing ecosystems for brands. With a partnership spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and efficiency, enabling us to deliver personalized solutions that resonate profoundly with target audiences.
As a proud member of The Brandtech Group, we are leading the charge in harnessing advanced AI technology to transform our creative processes and deliverables. Our AI solutions not only enhance efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to achieve groundbreaking and impactful results.
Role: Senior Account Director
Location: Manila, Philippines
About the role:
This is an exceptional opportunity to join OLIVER's in-house studio, embedded with a leading consumer health brand, as a Senior Account Director responsible for delivering high-impact digital content and healthcare professional (HCP) communications across key markets.
About OLIVER
OLIVER is the world’s first and only specialist in creating bespoke in-house agencies and marketing ecosystems. With a unique approach that emphasizes creativity and operational efficiency, OLIVER partners with over 300 clients globally, leveraging cutting-edge AI technology to redefine the marketing landscape.
InMobi Advertising is a pioneering global technology powerhouse, empowering marketers to seize critical moments. Our cutting-edge advertising platform engages over 2 billion users across more than 150 countries, transforming real-time context into meaningful business outcomes while adhering to privacy-centric principles. Trusted by over 30,000 brands and pre…
About InMobi Advertising InMobi Advertising is a global technology company in the advertising sector. The platform reaches over 2 billion users in more than 150 countries, helping brands achieve measurable business results while maintaining a privacy-first approach. Over 30,000 brands and leading publishers use InMobi for its combination of intelligence, creativity, and accountability. The company applies AI and machine learning across multiple platforms, including lock screens, apps, TVs, and the open web, to deliver personalized experiences and precise targeting. Glance AI and AI Commerce Glance AI, an initiative from InMobi, focuses on transforming e-commerce through inspiration-driven discovery and seamless shopping. Glance AI integrates with everyday consumer technology, turning screens into personalized shopping gateways. It covers categories such as fashion, beauty, travel, and home décor, curating shopping experiences based on first-party data and global consumer insights. Recognition and Global Presence InMobi is recognized as a Great Place to Work and has received accolades from MIT Technology Review and Fast Company’s Top 10 Innovators. Investors include SoftBank and Kleiner Perkins. The company has offices in San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, and Bengaluru. Impact at Scale Working at InMobi Advertising offers the opportunity to shape how billions of users engage with content, commerce, and brands worldwide. Learn more at www.inmobi.com.
Full-time|On-site|Manila, Metro Manila, Philippines
Optasia is a cutting-edge B2B2X financial technology platform dedicated to scoring, financial decisioning, disbursement, and collection services. Our mission is to foster financial inclusion across all demographics, and we are proud to be changing the world our way.We invite driven and passionate professionals to join our dynamic team. As an Account Manager, you will represent the comprehensive suite of Optasia's products and services, while identifying cross-selling opportunities and delivering on our customer promises.Your Responsibilities:Develop and sustain productive, long-lasting relationships with stakeholders in customer organizations.Analyze market trends and competitor activity to uncover new opportunities and enhance service performance.Regularly evaluate and clarify customer needs, including project requirements and roadmaps.Deliver consistent reporting on product trends, opportunities, project updates, and potential risks to clients.Lead strategic account planning initiatives to establish mutual performance objectives and financial targets.Initiate solution-driven projects that address customer challenges and yield measurable outcomes.Meet and exceed assigned service performance targets, including SLA compliance and financial objectives.Collaborate with internal teams to fulfill account performance goals and enhance customer satisfaction, including support for timely payment collections and project delivery escalations.Ensure high levels of customer satisfaction through exceptional service delivery.Your Qualifications:A minimum of 5 years of proven experience in B2B Account Management, ideally within the Telecom or Fintech sectors.At least 3 years of experience in the Telecom industry.A solid understanding of the cultural, political, and regulatory framework in the assigned markets.A Bachelor's degree.Preferred Qualifications:A demonstrated success in managing Telecom and/or Value-Added Services (VAS) solutions.Why Join Us?What We Offer: Competitive remuneration package An extra day off for your birthday Performance-based bonus scheme All the tech gear you need to work efficiently.Perks of Optasia: Experience a multicultural working environment Engage with a unique and promising industry Gain insights into future market trends Enjoy a solid career path within our family-oriented workplace.
We are seeking a dynamic and results-oriented Phileo Area Sales Manager to lead our sales efforts in the Philippines. In this role, you will be responsible for developing and executing sales strategies, building strong customer relationships, and driving revenue growth in your designated area. You will work closely with our marketing and product teams to ensure alignment and maximize market potential.The ideal candidate will possess strong leadership skills, a deep understanding of the local market, and a track record of achieving sales targets. Join us at Lesaffre, where we are passionate about fermentation and committed to delivering innovative solutions to our customers.
As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.
Full-time|PHP 120K/mo - PHP 190K/mo|Remote|Remote — Manila, Metro Manila, Philippines
Role Overview d2b-1 seeks a Senior Management Accountant to join the team remotely from Manila or anywhere in Metro Manila, Philippines. This is a full-time position focused on strategic finance, reporting directly to the Australian leadership team. The role covers the full finance function, with a strong emphasis on forecasting, business intelligence, and commercial support for our portfolio of energy infrastructure projects. Key Responsibilities Lead quarterly and long-term financial forecasting for revenue, costs, and resources across projects including substations, powerlines, BESS (battery energy storage systems), solar, and wind. Support strategic planning and provide commercial insights to the executive team. Produce business intelligence reports that guide executive decision-making. Act as the integration owner between Procore (project management) and Xero (accounting), ensuring accurate and timely financial data flows. Establish and manage finance systems from the ground up as the company grows. What We're Looking For Experience in management accounting, ideally with exposure to forecasting and business partnering. Strong analytical skills and the ability to generate actionable financial insights. Comfort working with project management and accounting software (Procore and Xero experience is a plus). Interest in energy infrastructure or related sectors is helpful but not required. Motivation to help build and scale finance processes in a growing business, with the potential to move into a Finance Manager or Head of Finance role over time. Compensation and Work Details Salary: PHP 120,000 to PHP 190,000 per month, depending on experience Schedule: Monday to Friday, 9:00 AM to 5:00 PM Australian Standard Time Holidays: Australian public holidays observed Location: Remote (Philippines, preferably Manila or Metro Manila) This role is ideal for a finance professional ready to take ownership of systems and processes, contribute to strategic decisions, and grow with an emerging business in the energy sector.
Join Xometry, a leading on-demand manufacturing platform, as a Senior Accountant. In this pivotal role, you will manage financial reporting, oversee audits, and ensure compliance with financial regulations. Collaborate with cross-functional teams to drive financial performance and support strategic initiatives.
Full-time|On-site|Manila, Metro Manila, Philippines
Company Summary:DVI Solutions has been at the forefront since 2002, providing state-of-the-art audio-visual setups that enhance communication and collaboration for our clients—whether connecting colleagues in the office or partners globally. With a strong presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Malaysia, and Indonesia, we cater to a diverse clientele that includes corporations, government agencies, educational institutions, retail, hospitality, and more across Asia. Position Overview:We are on the lookout for a driven and passionate Sales Account Manager to join our expanding team in the Philippines. The ideal candidate will take charge of managing and expanding our portfolio of corporate and B2B accounts, particularly in the IT hardware and infrastructure sector. This role merges key account management with proactive business development, primarily targeting medium to large enterprises, including multinational corporations. This is a full-time, on-site position (5 days a week). The successful candidate must possess a proven history in direct B2B sales, particularly in AV systems, IT hardware solutions (e.g., networking equipment, servers, infrastructure components), or workplace-related services, with substantial experience navigating complex tender processes. Key Responsibilities:Manage and nurture existing key corporate accounts by understanding their needs, fostering strong relationships, and providing exceptional service.Identify and cultivate new B2B business opportunities to enhance market presence, focusing on mid to large enterprises and MNCs.Oversee the complete sales cycle from lead generation and qualification to deal closure, including tender submissions and contract negotiations.Propose and promote customized solutions, which may encompass AV technologies, network infrastructure, and workplace fit-out or tenant solutions.Work closely with internal technical teams to develop tailored solutions that meet client requirements.Track account performance and sales metrics to ensure targets and revenue goals are achieved or surpassed.Maintain a thorough understanding of the IT hardware, AV, and workplace technology services markets, including competitive dynamics and emerging trends.Prepare and present regular reports on pipeline activity, account performance, and market insights to senior leadership.Represent the company at client meetings, industry events, and trade shows.
Full-time|On-site|Manila, Metro Manila, Philippines
Join our client, a pioneering climate-tech venture dedicated to constructing the world’s first net-zero homes and communities in the Philippines. With a mission to combat climate change, their innovative homes are designed to save over 6,000 tons of CO2 emissions annually while enhancing the living standards of local communities by generating additional income for homeowners. They are proudly partnered with ENGIE, a global leader in energy management and generation, to bring this vision to life.The team is expanding, and they are searching for passionate and enterprising professionals to join their ranks. If you are a self-motivated individual eager to make a meaningful impact in your career, you are exactly who they are looking for!About Your RoleAs the Partner Development Director, you will play a crucial role in spearheading partner engagement initiatives, cultivating relationships, and leading business development strategies. Collaborating closely with the CEO/founder, you will ensure exceptional service delivery, foster long-term partnerships, and identify new avenues to enhance client offerings. The ideal candidate will demonstrate strong leadership, project management, and negotiation capabilities, combined with a client-focused approach to achieve high-impact results.Key Responsibilities Manage client engagement strategies from inception to execution, ensuring top-tier service delivery. Establish and nurture strong, long-lasting relationships with clients, serving as the primary point of contact. Formulate and implement go-to-market strategies aimed at achieving or surpassing sales and revenue goals. Address and resolve client concerns, ensuring prompt and effective communication. Lead negotiations with clients and partners, structuring mutually beneficial agreements. Monitor client satisfaction, collect feedback, and initiate enhancements to improve relationships. Identify and evaluate new market opportunities, strategic partnerships, and growth initiatives. Draft and present proposals, contracts, budgets, and business models tailored to client needs. Track progress, manage resource availability and allocation, collaborate with cross-functional teams, and oversee multiple stakeholders. Flexibly contribute to the overall development of the company and undertake additional tasks as necessary.
Role overview The Marketing Coordinator position at AvePoint is based in Manila and collaborates directly with the Philippines Marketing Manager. This role contributes to regional marketing strategies and supports broader APAC marketing activities. The focus includes both virtual and in-person event logistics as well as a range of other marketing projects. What you will do Coordinate with the Channel team to plan and execute creative marketing campaigns and events. Oversee all elements of webinar setup and promotion, making use of AvePoint's platforms, with a particular emphasis on Marketo.
Xometry (NASDAQ: XMTR) is at the forefront of innovation, connecting visionary thinkers with manufacturers equipped to make their ideas a reality. Our digital marketplace empowers manufacturers with essential resources for growth while enabling Fortune 1000 companies to easily access global manufacturing capabilities.As a Senior Accountant, Credit, you will be instrumental in managing critical accounting functions including general ledger oversight, month-end and year-end closing processes, financial reporting, audit support, and cross-departmental collaboration. This role requires a profound understanding of accounting principles, particularly US GAAP (ASC 606), along with exceptional analytical and problem-solving abilities. Experience in manufacturing or technology sectors with a focus on revenue and cost of goods sold is highly desirable.
Founded in 2004, OLIVER stands as the world’s premier specialist in the design, establishment, and management of customized in-house agencies and marketing ecosystems for brands. With a partnership spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and efficiency, enabling us to deliver personalized solutions that resonate profoundly with target audiences.As a proud member of The Brandtech Group, we are leading the charge in harnessing advanced AI technology to transform our creative processes and deliverables. Our AI solutions not only enhance efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to achieve groundbreaking and impactful results.Role: Senior Account Director Location: Manila, Philippines About the role: This is an exceptional opportunity to join OLIVER's in-house studio, embedded with a leading consumer health brand, as a Senior Account Director responsible for delivering high-impact digital content and healthcare professional (HCP) communications across key markets.
Join Our Team as a Remote Accounting Assistant!Wing is on an exciting mission to revolutionize the future of work for businesses around the globe. As a pioneering company, we aim to be the go-to destination for organizations seeking to build exceptional teams and automate their operations seamlessly.We are currently seeking a dedicated Accounting Assistant to join our dynamic team immediately!Duties and Responsibilities:1. Oversee accounts payable and receivable processes, ensuring accurate reconciliation and reporting.2. Prepare and file tax returns in compliance with tax regulations in the US, EU, AU, and UK.3. Conduct audits and ensure all financial statements adhere to regulatory standards across various regions.4. Maintain and update accounting records and systems, assuring accuracy and compliance with local laws.5. Generate regular financial reports and budgets to aid strategic decision-making.6. Manage payroll processing, ensuring compliance with tax regulations and timely disbursements.7. Research and implement regional accounting and tax updates to maintain company compliance.8. Perform ad hoc tasks as required to support the finance team.Qualifications:• Bachelor’s degree in Accounting, Finance, or a related field.• Minimum of 2 years of accounting experience, particularly with US, EU, AU, and/or UK tax regulations.• In-depth knowledge of accounting standards and regional compliance laws.• Proficiency in accounting software such as QuickBooks, Xero, or similar platforms.• Exceptional English communication skills: • Reading: High proficiency for interpreting financial documentation. • Writing: Strong ability to prepare detailed reports and correspondence. • Speaking: Clear and neutral accent for effective communication with international clients and teams.• Advanced analytical capabilities and meticulous attention to detail.• Ability to juggle multiple tasks and meet deadlines in a fast-paced environment.• Tech-savvy, with proficiency in MS Excel, cloud-based accounting platforms, and tax preparation software.Technical Requirements:• USB Headset with Noise Cancellation
Join Our Team as a Staff Accountant!At getwingapp, we are on a transformative journey to redefine the future of work globally. Our mission is to empower companies to build exceptional teams and streamline their operations seamlessly.We are currently seeking a dynamic Staff Accountant to join our growing team in Manila, Philippines, with an immediate start!Key Responsibilities:1. General Ledger Management: Support the updating and reconciliation of general ledger accounts, including cash, receivables, and payables, while maintaining subsidiary ledgers.2. Journal Entry Preparation: Execute routine journal entries (accruals, prepayments) as required for the monthly close process.3. Reconciliation Tasks: Conduct bank reconciliations and ensure balance sheet accounts align with the general ledger.4. Financial Reporting Assistance: Collaborate in the compilation of financial statements and management reports by gathering relevant data and preparing preliminary schedules.5. Audit Support: Provide necessary documentation and rationale for auditors; assist in preparing audit schedules as needed.6. Month-End Closing Activities: Lead monthly close processes by managing accruals, amortizations, and trial balance preparation. Enter standard journal entries (depreciation, payroll accrual).7. Financial Statement Drafting: Contribute to the drafting of financial statements (income statement, balance sheet) and variance analysis, providing explanations for fluctuations to management.8. Audit Coordination: Prepare detailed schedules for both external and internal audits, liaising with auditors as necessary.9. General Ledger Segment Ownership: Take charge of specific segments of the general ledger (e.g., fixed assets, investment accounts), ensuring reconciliations and accurate reporting.10. Intercompany/Project Accounting: Manage intercompany transactions or project cost accounting and reporting as applicable.11. Financial Analysis: Conduct ad-hoc analyses (e.g., profitability by product line, cost variances) to inform and support strategic business decisions.
Join Wing, a forward-thinking company reshaping the future of work, as a Remote Accounts Receivable/Payable Specialist. In this pivotal role, you will manage comprehensive accounts payable and receivable processes, ensuring financial accuracy while contributing to strategic financial improvements. Your expertise will be crucial in reconciling high-value financial statements, overseeing collections, developing cash flow projections, and leading automation initiatives. Collaborate closely with executive stakeholders to refine financial policies and conduct audits to maintain regulatory compliance. If you are driven by excellence and a desire to optimize workflows, we invite you to apply and be part of our ambitious journey!
About TarroAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to create seamless connections between these establishments and their customers through our innovative ecosystem, which includes AI-driven order processing, delivery solutions, payment services, and point-of-sale software. We combine technology and human expertise to address the real-world challenges faced by small business owners.We prioritize our customers and strive to understand their needs, believing that their success directly correlates with ours. The U.S. restaurant sector, valued at over $1 trillion, remains largely underserved by technology. While larger chains often access premium tech solutions, we are committed to providing small restaurant owners with the same advantages at a reasonable cost.For nearly ten years, Tarro has maintained profitability, achieving a remarkable fivefold revenue increase over the last four years. Following our latest funding round in mid-2022, we secured a valuation of $450 million and have witnessed significant growth in customer acquisition, product innovation, and workforce expansion. Thousands of dedicated restaurants rely on Tarro for their success, together serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.For more information about our culture and values, please visit our website.What We Are Looking For:We are in search of an accomplished accounting leader to enhance our financial integrity and oversee strategic accounting operations. In this role, you will manage complex technical accounting issues, maintain and optimize the general ledger, design and implement robust internal controls, lead month-end and year-end closing processes, and ensure that financial statements and reports comply with relevant accounting standards and regulatory requirements. You will also direct the development and implementation of accounting policies, continuously refine processes and systems for improved efficiency and scalability, and provide actionable financial analysis to support executive-level decision-making. By collaborating cross-functionally with audit, tax, and business units, you will ensure that our accounting framework accommodates both current operations and future growth in a compliant and strategically aligned manner.
At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE, you will be a key player in our mission to deliver unparalleled service and technical solutions to our valued clients. Your expertise will be crucial in exceeding customer expectations, refining our processes, and driving our company’s growth goals. You will tackle intricate issues, ensuring client satisfaction while empowering them to fully utilize our cutting-edge technology and services.Your impact will be significant in the following areas:Client Success Advocate: Establish yourself as a trusted advisor, adeptly addressing complex technical issues and ensuring clients achieve success with NiCE's offerings.Strategic Relationship Building: Cultivate strong, collaborative partnerships with clients, fostering trust and long-lasting relationships.Exceptional Service Delivery: Work collaboratively across teams to provide outstanding technical support and customer service.Technical Proficiency: Utilize your in-depth knowledge of NiCE products to diagnose client issues and enhance their solutions.Client-Focused Approach: Thoroughly understand each client’s business needs and identify ways to maximize their success with our solutions.Effective Communication: Create and present compelling presentations that highlight client achievements and share best practices. Educate clients on maximizing their investment in our products.Continuous Improvement: Actively participate in enhancing NiCE products and services through client feedback and recommendations.
Join Anaplan, a pioneering team dedicated to enhancing business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our aim is to empower customers to excel in their industries and outperform the competition.At Anaplan, our unified vision is to ensure our customers' success, supported by a culture that celebrates innovation and teamwork.We proudly serve a distinguished list of clients, including Fortune 50 companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, as part of a global network of over 2,400 companies who trust our exceptional platform.Our Winning Culture fosters a diverse environment where all ideas are valued, leadership is embraced at every level, and ambitious goals are pursued with enthusiasm. We take pride in recognizing and celebrating both major and minor achievements.Guided by our strategic principles, which emphasize value-driven actions and disciplined execution, you will find inspiration, connection, development, and recognition. We welcome your unique contributions to build the future together!Position Overview: Anaplan is seeking an Enterprise Account Executive to leverage your proven expertise in selling sophisticated technology solutions and managing accounts. In this role, you will educate industry leaders on the transformative potential of Anaplan's connected planning solutions, facilitating seamless decision-making and future-ready business strategies.As a pivotal player in Anaplan’s growth trajectory and digital transformation efforts, you will report directly to the Regional Vice President (RVP) and manage a portfolio of 15-20 accounts within a defined geographical territory, comprising both new and existing clients. This position requires a proactive approach to expanding our footprint within the manufacturing sector.
At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.
At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.
