Senior Account Manager at The Trade Desk | Melbourne

Are you a results-driven professional with a passion for building lasting relationships? Smiths Group is seeking an experienced Key Account Manager to join our dynamic team in Melbourne. In this pivotal role, you will be responsible for managing key client accounts, ensuring high levels of customer satisfaction, and driving business growth.As a Key Account M…

Join Hollister as a Key Lead at our Melbourne Square location! In this pivotal role, you will be instrumental in driving our brand's vision and delivering exceptional customer experiences. As a leader, you will inspire and motivate your team, ensuring alignment with our company's values and goals. Your focus will be on fostering a dynamic retail environment that encourages creativity and collaboration.Key responsibilities include:Leading and coaching a team of associates to achieve sales and operational goals.Creating an inviting and engaging store atmosphere that reflects the Hollister brand.Utilizing data to drive performance and make informed business decisions.Ensuring the highest standards of customer service and operational excellence.

Join Caseware, a pioneering Fintech firm from Canada, which has been a leader in the global audit and accounting software industry for over three decades. With more than 500,000 users across 130 countries, and our solutions available in 16 languages, we're on a mission to enhance financial reporting and auditing for professionals worldwide. Although you may not be familiar with us yet, over 36,000 accounting and audit professionals proudly showcase Caseware as a skill on their LinkedIn profiles!As our Account Manager in the APAC region, you will cultivate and strengthen strategic partnerships with C-level executives, particularly within the Government sector. Your role will involve understanding their unique needs and delivering tailored solutions that maximize value. By proactively engaging with our clients, implementing retention strategies, and spearheading growth initiatives, you will ensure the successful adoption of Caseware's innovative cloud solutions.Key Performance Areas include:· New & Additional Business Development (Upselling, Cross-selling, Migration)· Enhancing Customer Retention & Satisfaction· Driving Revenue Growth (Net of CPI)· Account Engagement & CoverageThis is a Full-time permanent position This role is hybrid. The successful candidate will work both from the office and remotely. Our office is located at L4, 365 Little Collins Street, Melbourne, VIC 3000

About the Role: As an Account Manager at AvePoint, you will serve as the primary contact for a dedicated portfolio of our existing clients. Your mission is to foster a trusted advisor relationship, aiming to achieve and enhance customer objectives that lead to account renewals, upselling, and cross-selling opportunities. In this role, you will execute AvePoint’s vision and strategy within your territory of established customers. Your focus will be on renewing contracts and expanding our presence within these accounts. Additionally, you'll assist customers with any inquiries or challenges they may face, leveraging our team's support. Your goal will be to cultivate strong relationships and identify new business challenges and pain points to facilitate successful deal closures.

Are you passionate about data, committed to partner success, and ready to disrupt the ecommerce landscape? Join Pattern as we strive to elevate one of the fastest-growing companies in the US! We are looking for a driven individual with a unique blend of tenacity and analytical skills to help us reach new heights.At Pattern, we empower brands to thrive in global ecommerce marketplaces through our cutting-edge technology and artificial intelligence. With access to over 46 trillion data points, we leverage advanced machine learning models to optimize and streamline every aspect of ecommerce growth for global brands. Our platform enhances advertising, content management, logistics, pricing, forecasting, and customer service, enabling hundreds of brands to achieve profitable growth across more than 60 global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Discover more at pattern.com or reach out to us at press@pattern.com.Recognized by Deloitte as one of North America’s fastest-growing tech companies and celebrated by Inc. as one of the best-led companies, we prioritize employee experience at the core of our business model. We are proud to be listed among Newsweek’s Global Most Loved Workplaces®.As our Amazon Account Manager, you will be responsible for driving the commercial success, strategic vision, and partner relationships for a diverse portfolio of global brands. You will collaborate with specialized teams in Amazon Advertising and SEO to achieve results that foster profitable marketplace growth. This role is ideal for someone who excels in a fast-paced environment, enjoys tackling complex challenges with data-driven insights, and builds strong, trust-based relationships with partners.

At BlueRock, we believe that doing what you love with the people you care about leads to positive outcomes . As a pioneering multidisciplinary firm, BlueRock is redefining how professional services are perceived. This core philosophy, combined with the entrepreneurial spirit instilled by our founder, Peter Lalor, has propelled BlueRock to rapid growth since our inception.We are passionate about our work and have mastered the art of attracting and retaining top talent and clients. From our beginnings as a disruptive startup, we have quickly evolved into a nationally recognized business, frequently appearing on Top 100 lists and earning the title of a ‘Great Place to Work’ for several years.About the RoleWe are seeking a dynamic and aspirational Accounting Manager to contribute to our expanding public practice team, joining fellow entrepreneurial and commercially savvy professionals. This full-time, permanent position is crucial to BlueRock's ongoing success, allowing you to collaborate with some of the most innovative business owners.What You Will DoMentor and guide our emerging talent through hands-on coaching and regular feedback, enhancing their technical and client-facing skills.Expand and nurture a robust client portfolio, ensuring continuous project and consulting opportunities for yourself and the team.Oversee practice delivery across compliance and advisory projects, including cash-flow forecasting, business acquisitions/sales, and specialized tax work, while effectively managing risks and applying practical tax strategies.Establish and maintain strong client relationships through regular meetings and interactions.Collaborate with our Accounting supervisors and management team to enhance program contributions.Proactively identify opportunities for added value or additional services for clients, working with various BlueRock divisions on these initiatives.

About UpGuardAt UpGuard, we are revolutionizing cybersecurity by eliminating manual security hurdles with cutting-edge AI technology. Following our recent US$75M Series C funding, we are enhancing our infrastructure to handle a staggering 100 billion risk signals daily. This growth symbolizes not just expansion but a complete transformation in how organizations manage cyber risk.We have developed the Cyber Risk Posture Management (CRPM) platform that security teams truly appreciate. By merging security ratings, threat intelligence, and proactive AI, we enable organizations to stay ahead of an ever-changing attack surface.Our mission extends beyond merely creating another tool; we are shaping an entire category. We provide the autonomy to deliver world-class technology and the resources necessary to achieve global scale.At UpGuard, our rapidly growing customer base is a testament to our commitment to prioritizing customer satisfaction. Our Success team is dedicated to addressing the needs and challenges our customers encounter daily. We consistently innovate to discover new ways to ensure our customers flourish throughout their journey with UpGuard. We seek individuals passionate about helping others, solving problems, and building enduring relationships with new clients. Additionally, you will possess a business-oriented mindset to recognize opportunities for account expansion and enhance product adoption.Why Join Us?With the ongoing growth in the cybersecurity sector, we are expanding our team and seeking a Senior Account Manager to join our high-performing group. This role will focus on revenue retention and expansion within our key accounts. The ideal candidate should have a robust commercial background, preferably as an Account Executive or in SaaS renewals, with a solid understanding of the cybersecurity landscape, particularly in Third-Party Risk Management (TPRM).As a Senior Account Manager, you will report to the Manager of Account Management and play a crucial role in driving renewals while identifying opportunities for revenue growth within our existing client base. Collaboration with cross-functional teams will be essential to ensure our clients derive continuous value from our platform, with a focus on strategic account management and contract negotiations. Your ability to manage complex client relationships and comprehend their unique business needs will be pivotal in achieving our growth goals.

Join Nintex as a Senior Account Manager where you will play a pivotal role in driving customer success and fostering long-term relationships. Your expertise will help clients maximize the value of our innovative process automation solutions. With a focus on strategic account management, you will work closely with cross-functional teams to deliver exceptional results and ensure client satisfaction.

Join our dynamic team at Lightspeed Commerce Inc. as an Account Manager specializing in Capital. In this role, you will play a pivotal part in nurturing client relationships, driving revenue growth, and ensuring exemplary service delivery. Your expertise will guide businesses in leveraging our innovative solutions to meet their financial goals.

Lightspeed is seeking a Hospitality Account Manager to join the APAC Hospitality Sales team in Melbourne. This role manages inbound sales for hospitality venues across the APAC region, with a strong focus on relationship-building and understanding each merchant’s business needs. The goal is to provide solutions that align with customer objectives and support their growth. Key Responsibilities Serve as a trusted advisor to hospitality customers considering Lightspeed products, identifying needs and recommending tailored solutions. Build rapport through active listening, aiming to upsell and expand accounts during every interaction. Guide qualifying customers as they transition from basic to more advanced platforms. Demonstrate Lightspeed’s software, including core POS features and available modules or upgrades. Drive reactive upsells from inbound sales to increase monthly recurring revenue. Promote retailer advocacy to deepen company understanding and empathy for hospitality business owners. Collaborate with team members to achieve shared targets, occasionally assisting with tasks beyond the usual scope. Requirements Background in account management, sales development, or a similar role with a sales quota. Experience with solution-based consultative sales, preferably in a SaaS environment. Comfort using Salesforce.com and other tools to organize and track sales pipelines. An entrepreneurial mindset and a preference for working efficiently. This team values collaboration and celebrates both individual and group achievements.

OpenTable is a leading platform in the dining industry with over 60,000 restaurant partners and more than 25 years of experience. As part of Booking Holdings, Inc. (NASDAQ: BKNG), we are dedicated to empowering restaurants to thrive by providing world-class technology. This allows restaurants to focus on what truly matters—their guests, their teams, and their financial success—while diners explore and book the ideal dining experience for any occasion.At OpenTable, each employee plays a crucial role in shaping our mission and culture. We are a global team that is passionate about hospitality and committed to caring for our partners.Role OverviewAs the Account Manager for Central Queue, you will serve as a strategic liaison between our advanced technology and the hospitality sector. Your primary objective will be to enhance customer engagement, increase reservation opportunities, and minimize churn rates among our restaurant partners. You will collaborate with a team that oversees the well-being of our largest customer segment, utilizing remote communication methods such as phone, email, webinars, and other platforms to share insights, conduct training, and address any issues.Our mission is to provide exceptional service to our customers by promptly identifying and addressing their needs. We assist restaurants in effectively integrating OpenTable into their operations, thereby fostering ongoing adoption of our services. By demonstrating the value of our offerings, we aim to significantly reduce churn. If you thrive on building and nurturing relationships, enjoy maintaining an organized schedule, and take satisfaction in fulfilling the needs of others, this role—and the OpenTable culture—will resonate with you!

Join Plexus, a rapidly expanding global leader in legal technology, where we are committed to revolutionizing the value of legal services. Our cutting-edge solutions are already embraced by over 200 renowned brands, such as L’Oréal, Woolworths, Coca-Cola, Lion, and Nike. As we advance our position in the legal tech sector, we have ambitious plans to enhance our products with AI capabilities, driving further growth and innovation.At Plexus, our team is driven by curiosity and a commitment to challenging the norm. We are passionately client-focused, striving to be the best versions of ourselves with a growth mindset and positive intent. We set high standards, focus on outcomes, and eliminate obstacles to achieving exceptional results. Change is part of our journey, and this opportunity is perfect for individuals who excel in dynamic and evolving environments.As an Account Manager within our Customer Success team, you will play a crucial role in fostering growth and delivering significant impact. You will be the trusted advisor that our clients depend on to transform their legal operations, enhance automation, and unlock sustainable value.Your main objective will be to achieve a Net Revenue Retention rate of over 115% across a high-value portfolio, managing over $3M in Annual Recurring Revenue. You will engage in discussions that extend beyond mere usage—focused on results, value realization, and future automation strategies.This role isn't just about managing relationships; it's about cultivating impactful, executive-level partnerships. You will guide our clients through critical milestones, identify growth opportunities, and leverage your commercial insight to secure renewals, expand accounts, and position Plexus as an essential partner.This position is available in either Melbourne or Sydney.Key Responsibilities- Develop and maintain strategic relationships with a diverse client portfolio, ensuring they achieve tangible outcomes with Plexus.- Conduct Executive Business Reviews (QBRs) efficiently—aligning on strategic objectives, demonstrating value, and influencing future product roadmaps.- Drive renewal and expansion conversations with confidence, navigating commercial negotiations for mutually beneficial outcomes.- Collaborate closely with Sales, Product, and other departments to enhance customer satisfaction and drive growth.

Join Our Team as an Account Manager in Hospitality! Are you seeking an exciting new opportunity in the hospitality sector? Look no further!At Lightspeed, we are on the lookout for a dedicated Account Manager to become a vital part of our APAC Hospitality Sales team. In this role, you will be at the forefront of managing inbound sales for our hospitality venues throughout the APAC market. You will collaborate closely with a diverse array of merchants to foster relationships, comprehend their goals, and ensure they are equipped with the most effective solutions to meet their needs.Your Responsibilities Will Include:Serve as a trusted Account Manager, engaging with customers to understand their requirements and deliver tailored solutions that add value.Establish trust and rapport with clients while actively listening to support upselling and maximizing account growth during each interaction.Assist customers in navigating their upgrade journey from basic to advanced platforms.Present software solutions, including core POS products and various modules and upgrades, to our customers.Drive reactive upselling efforts from inbound sales, contributing to monthly recurring revenue growth.Additionally, you will:Enhance retailer advocacy while fostering a deeper understanding of hospitality challenges throughout the company.Collaborate with the wider team to meet organizational goals, even if it involves stepping outside your usual responsibilities.

About Connecteam Connecteam is a startup headquartered in Tel Aviv. The company focuses on improving the work experience for deskless employees worldwide. Its business management platform helps thousands of organizations simplify team management so they can focus on growth and daily operations. Role Overview: SMB Account Manager This Melbourne-based position calls for an Account Manager with a strong drive for results. The role centers on expanding Connecteam's customer base and increasing revenue through upselling and cross-selling. Success in this role depends on the ability to work independently while also partnering with Sales Development Representatives (SDRs) and Customer Success Managers (CSMs) to support long-term growth.

Role Overview AECOM is hiring a Platinum Client Account Manager in Melbourne. This position focuses on managing and strengthening relationships with the company’s highest-value clients. The role centers on ensuring service delivery meets client expectations and aligns with their strategic goals. What You Will Do Develop strategies tailored to each platinum client account Conduct regular performance reviews to track progress and address concerns Identify new opportunities for account growth and added value Work closely with teams across the business to deliver solutions that support client objectives Collaboration This role partners with colleagues from different departments to ensure clients receive thoughtful, effective solutions and consistent service.

Empowering Secure and Fulfilling Digital Experiences for Authentic Individuals WorldwideAt gbg, our mission is to ensure that authentic individuals everywhere have the digital access they deserve, while businesses connect with these genuine people. Our innovative technology leverages diverse and reliable data to establish a definitive source of identity and address verification.With over three decades of expertise, our team is dedicated to facilitating secure and rewarding digital journeys for all. We believe that individuals, regardless of age, location, or background, should have the capability to digitally validate their identity and residence.About the Team and RoleGlobal Fraud Solutions TeamBecome a key player in our high-performing, globally distributed team dedicated to empowering financial institutions to fight fraud using state-of-the-art solutions and strategic sales initiatives. We are driving growth across ANZ, ASEAN, MEA, and Europe with an emphasis on innovation, teamwork, and commercial success.Senior Account Manager - ANZWe are on the lookout for an experienced sales expert with over 10 years in enterprise account management and new business development to join our Global Fraud Solutions team. In this pivotal role, you will manage substantial existing accounts throughout Australia while spearheading strategic growth initiatives across the broader ANZ region. You will collaborate closely with cross-functional teams to provide value to clients, accelerate pipeline conversion, and expand our presence in the region.Key ResponsibilitiesDevelop and nurture relationships with major Australian clients, ensuring both retention and growth.Lead quarterly business reviews, renewal processes, and upselling initiatives with a consultative approach.Identify and pursue high-potential new business opportunities throughout ANZ.Collaborate with marketing and business development teams to implement targeted outreach and account-based marketing campaigns.Contribute to the regional go-to-market strategy and refine the ideal customer profile.Enhance pipeline velocity and conversion through well-structured deal reviews and solution-oriented presentations.Partner with Product, Delivery, and Customer Success teams to guarantee a seamless client experience.Share market insights and competitive intelligence to guide roadmap and positioning.QualificationsA demonstrable history of managing complex enterprise accounts and successfully closing high-value deals.A deep understanding of the financial services and fintech landscape within the ANZ region.Strong commercial acumen with the ability to navigate multi-stakeholder environments.Experience in fraud, risk, or compliance solutions is highly advantageous.Exceptional communication, negotiation, and relationship-building skills.

At NiCE Systems, we embrace challenges and push our limits. Our ambition drives us to be game changers, and we play to win. We set the highest standards and consistently exceed them. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your passion.What does the role involve?The Technical Account Manager (TAM) acts as a trusted advisor to our customers, ensuring their success with NiCE solutions. This position entails both proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM cultivates strategic relationships across client organizations, influencing tactical activities to deliver outstanding service.In this role, you will be the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and promoting best practices. As part of the Support Management Team, the TAM specializes in technical communication, escalation management, and continuous improvement.How will you make an impact?Develop in-depth expertise in NiCE solutions and relevant third-party integrations for assigned accounts.Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend enhancements where necessary.Act as the first point of escalation for unresolved process issues.Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.Foster strong relationships with customer technical teams and management stakeholders.Identify barriers to solution adoption and collaborate with NiCE and customer teams to maximize value.Implement and maintain account-specific practices aligned with the global TAM operating model.Oversee the transition from Client Services to Support, ensuring thorough documentation, sign-off, and readiness for ongoing success.Serve as backup for Support Managers as needed.Mentor and coach technical engineers.Advocate for customer needs within Product Management, R&D, and other internal teams.Lead root cause analysis and best practice sessions with customers and internally.Participate in on-call rotations and occasional travel as part of a 24/7 support organization.

As an Account Manager at Squiz, you will take ownership of retention, expansion, and strategic growth within your designated portfolio of existing Squiz customers. This pivotal role is centered on nurturing customer relationships and driving product adoption, renewal, and upsell/cross-sell opportunities by establishing trusted advisor relationships with key customer stakeholders.Key ResponsibilitiesCustomer Retention & GrowthManage a portfolio of existing customers utilizing Squiz DXP and Funnelback solutions.Enhance customer retention through effective renewals, upsells, cross-sells, and contract expansions.Identify and seize growth opportunities within existing accounts, including additional modules, new sites, and professional services.Develop and implement account plans that align with customer business outcomes.Monitor and track account health metrics such as NPS, product usage, and engagement.Relationship ManagementServe as the primary contact for assigned accounts post-sale.Foster trusted relationships with Marketing, IT, and Executive stakeholders.Conduct regular check-ins including quarterly business reviews, monthly calls, and strategic assessments.Effectively navigate complex stakeholder maps within large organizations.Advocate for customer needs internally and coordinate resources at Squiz.Adoption & Value DeliveryEnsure customers achieve desired outcomes and realize ROI from Squiz products.Drive product adoption through effective training, enablement, and success planning.Collaborate with Customer Care and Professional Services to address and resolve any blockers.Analyze usage data to proactively manage underutilization.Promote customer success stories both internally and externally.Commercial ResponsibilityTake ownership of revenue targets for your portfolio encompassing retention and expansion.Negotiate contract renewals and expansion agreements.Maintain accurate forecasts and ensure pipeline hygiene using HubSpot.Work collaboratively with Sales on complex expansions or multi-product opportunities.

Become a Part of VitalCaring – Your Passion Has the Power to Change Lives!Are you seeking a career where your compassion aligns with a meaningful purpose? At VitalCaring, we’re not just a home health and hospice provider; we’re a supportive family dedicated to uplifting both our patients and our team members.About UsEstablished in 2021, VitalCaring has rapidly emerged as a premier provider of home health and hospice services, operating over 100 locations nationwide. Our commitment to fostering a culture of support, growth, and excellence is fundamental to delivering outstanding patient care.Why Join VitalCaring?Drive Innovation. Deliver Impact. Be part of a mission-driven team where your contributions directly enhance patient care. As a vital member of a progressive healthcare organization, you will represent innovative solutions that positively affect patients and families today and in the future.Make a Meaningful Impact. Assist patients and families in navigating their healthcare journey with dignity and compassion.Thrive in a Supportive Team. Collaborate with a team that genuinely cares and is invested in your success.Advance Your Career. Benefit from advanced training, mentorship, and career development opportunities.Competitive Compensation & Benefits. Be recognized for your dedication and expertise with a compensation package that reflects your true value. Our thoughtfully designed benefits support your well-being, providing the flexibility, security, and resources necessary for you to thrive at work and in life. We celebrate achievements at every level, offering meaningful recognition for both individual and team contributions.Health & Wellness Benefits• Medical, Dental & Vision Coverage• Pharmacy Benefits• Virtual & Mental Health Support• Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)• Supplemental Health & Life InsuranceFinancial & Legal Benefits• 401(k) with Company Match• Employee Referral Program• Prepaid Legal Plans• Identity Theft ProtectionWork-Life Balance & Additional Perks• Paid Time Off• Pet Insurance• Tuition & Continuing Education Reimbursement