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Experience Level
Experience
Qualifications
The ideal candidate will possess a strong background in operations management, with proven experience in process improvement methodologies. A Bachelor's Degree in Business Administration or a related field is preferred. Excellent analytical and problem-solving skills are essential, along with the ability to communicate effectively at all levels of the organization.
About the job
Join our dynamic team at WNS Global Services as a Senior Associate - Operations. In this pivotal role, you will be responsible for optimizing operational processes, ensuring efficiency, and driving excellence in service delivery. Collaborate with cross-functional teams to implement best practices and innovative solutions that enhance our operational capabilities.
About WNS Global Services
WNS Global Services is a leading provider of Business Process Management (BPM) services, helping businesses across various sectors enhance their operational efficiency and improve customer engagement. With a global presence and a commitment to innovation, we strive to deliver exceptional value to our clients.
Join our dynamic team as a Business Operations Specialist where you will play a crucial role in enhancing the operational efficiency and effectiveness of our business processes. You will collaborate with various departments to identify areas for improvement, implement solutions, and ensure smooth operations.
Business Operations SpecialistTransform your career. Make a tangible difference.(IMPORTANT: At OceansXYZ, we review every application manually. Please apply for only one position and only once per year. If another role suits you better, we will redirect your application accordingly, and if we are not ready for you yet, we will reach out later.)At OceansXYZ, we know that talent transcends geographical boundaries. We connect exceptional professionals with career-defining opportunities that challenge, motivate, and accelerate their professional growth. Our community, affectionately termed Divers, don’t just work; they delve deeply, tackle complex challenges, and make a significant impact alongside global industry leaders. In doing this, they not only foster bold ideas but also enhance their skills, broaden their expertise, and propel their careers forward.As a Business Operations Specialist, you will play a crucial role in the operational success of an OceansXYZ client. Collaborating with a visionary leader, you will ensure that essential operations within their business function smoothly, efficiently, and effectively. You will serve as the operational backbone, driving everything from strategic coordination to problem-solving, all while ensuring business functions align seamlessly with overarching objectives. Your contributions will be vital in scaling and growing the business.AccountabilityYour success will be evaluated based on your ability to streamline processes, enhance operational efficiency, and support sustainable business growth. Here’s how you will make a difference:Operational Excellence & Business Coordination Ensure smooth daily operations by managing workflows, refining internal processes, and keeping clear documentation. Draft company policies, standard operating procedures (SOPs), and internal guidelines to enhance structure and clarity. Identify inefficiencies in business processes and implement practical solutions to enhance overall performance. Coordinate cross-functional initiatives, ensuring teams are aligned with key business objectives. Performance & Stakeholder Management Track and analyze key performance indicators (KPIs) to measure operational success and pinpoint areas for improvement. Manage the flow of critical business information, ensuring the Executive has timely access to relevant insights. Foster strong relationships with internal and external stakeholders to facilitate smooth operations and informed decision-making. Strategic Growth & Continuous Improvement Collaborate with clients to identify opportunities for scalability and efficiency in business. Implement best practices and support long-term strategic planning initiatives to drive sustainable growth.
Join our dynamic team at WNS Global Services as a Senior Associate - Operations. In this pivotal role, you will be responsible for optimizing operational processes, ensuring efficiency, and driving excellence in service delivery. Collaborate with cross-functional teams to implement best practices and innovative solutions that enhance our operational capabilities.
Join our dynamic team at WNS Global Services as an Assistant Manager - Operations. In this pivotal role, you will oversee daily operational activities, ensuring efficiency and excellence in service delivery. You will lead a dedicated team, implement strategic initiatives, and contribute to the continuous improvement of our operational processes.
Join our dynamic team at WNS Global Services as a Lead Associate in Operations! In this pivotal role, you will oversee operational processes, implement strategies to enhance efficiency, and contribute to our commitment to excellence.
Join WNS Global Services as a Senior Associate in our Operations team. In this pivotal role, you will be responsible for optimizing processes, enhancing operational efficiency, and providing strategic insights to drive business success. Your expertise will contribute to the seamless execution of our operations, ensuring we deliver exceptional value to our clients.
Join our dynamic team as an Operations Associate at WNS Global Services. In this role, you will be responsible for supporting our operations team, ensuring efficient workflow and contributing to the overall success of our projects. Your keen attention to detail and proactive approach will be essential in driving our operational goals.
Full-time|On-site|Colombo, Western Province, Sri Lanka
We are on the lookout for a seasoned, results-oriented leader to spearhead the establishment of a new business unit within our organization. This position is perfect for an individual with a demonstrable history of developing scalable operations, generating revenue, and fostering operational excellence. You will hold complete accountability for the unit, encompassing strategy formulation, process implementation, team development, and market expansion, while aligning with UK business hours (typically 9:00 AM – 5:00 PM GMT/BST) to engage effectively with clients and stakeholders.Key Responsibilities:1. Business Unit Strategy and SetupConstruct and launch a new business unit designed to operate as a self-sustaining revenue generator.Articulate the unit’s vision, objectives, and long-term strategy in harmony with organizational goals.Discover and execute revenue opportunities in the UK market.2. Operational ExcellenceDevise comprehensive standard operating procedures (SOPs) to ensure consistent and efficient operations.Design workflows and operational systems to optimize productivity and accountability.Establish and maintain a robust project tracker to oversee progress, outcomes, and timelines.3. Team Leadership and ManagementRecruit, hire, and onboard a high-performing team with clearly defined roles and responsibilities.Set clear targets, KPIs, and OKRs for the team and conduct regular performance monitoring.Provide mentorship, guidance, and performance evaluations to nurture a results-driven culture.4. Client and Market EngagementDevelop and deliver strategic reports, presentations, and pitches to stakeholders and clients.Effectively market and position the unit’s services within the UK market to secure new clients and revenue streams.Identify opportunities for growth, process enhancements, and service improvements.5. Accountability and PerformanceOversee the performance, results, and profitability of the business unit.Ensure consistent achievement of targets and KPIs.Take full responsibility for decision-making, problem-solving, and operational outcomes.Requirements:Proven track record in building, scaling, and managing business units or operations.Demonstrated capability to drive revenue growth and enhance operational efficiency.Strong leadership and team-building skills with experience in managing high-performing teams.Expertise in developing SOPs, workflows, trackers, and reporting frameworks.Exceptional strategic thinking, planning, and execution abilities.Confidence in pitching services to clients and stakeholders, accompanied by strong business development skills.Highly results-oriented, accountable, and capable of taking ownership of a business unit.Availability to operate during UK business hours (9:00 AM – 5:00 PM GMT/BST).
Role Overview IFS is hiring a Senior Business Analyst for the IT Delivery team in Colombo. This role focuses on understanding business needs, bridging communication between stakeholders, and supporting the implementation of IT solutions that help the business grow.
As the Head of Operations at Avery Dennison, you will be at the forefront of driving operational excellence and strategic initiatives across our business units. This pivotal role requires a visionary leader who can streamline processes, enhance productivity, and foster a culture of continuous improvement. You will be responsible for overseeing daily operations, managing cross-functional teams, and ensuring alignment with the company's strategic goals.Your expertise will be critical in optimizing supply chain management, implementing innovative solutions, and maintaining compliance with industry standards. Join us in making a significant impact on our operations and contributing to Avery Dennison's commitment to sustainability and innovation.
Join our dynamic team as an Operations Associate at WNS Global Services, located in beautiful Colombo. In this role, you will play a crucial part in supporting our operations team by ensuring efficient and effective processes. This position offers an excellent opportunity for growth and development in a fast-paced environment.
Join our dynamic team as a Senior Operations Associate at WNS Global Services, where you will play a pivotal role in streamlining our operational processes and enhancing efficiency across various projects. You will be responsible for leading initiatives that drive operational excellence and foster a culture of continuous improvement.
Join WNS Global Services as a Senior Operations Associate and play a key role in optimizing our operational processes. We are looking for a dedicated professional who can enhance productivity and efficiency while ensuring top-notch service delivery. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact our success.
Finance Operations SpecialistTransform your career with real opportunities and impactful work.(NOTE: At Oceans, a dedicated human reviews every application. Please apply for only one position and only once a year. If there’s a better fit for you, we’ll ensure your application is routed accordingly. If we’re not quite ready for you, we’ll reach out later.)At Oceans, we believe talent is limitless. We connect exceptional professionals with career-defining opportunities that challenge, inspire, and advance their professional growth. Our community, known as Divers, doesn’t just work—they dive deep, tackle complex challenges, and make a significant impact alongside global industry leaders. In doing so, they not only support innovative ideas but also enhance their skills, broaden their expertise, and grow their careers.As a Finance Operations Specialist, you’ll be essential in facilitating the seamless execution of financial processes, maintaining precise records, and streamlining financial workflows. Your contributions will extend beyond mere number management to playing a pivotal role in strategic financial initiatives, ensuring compliance, efficiency, and operational excellence.This position demands strong analytical skills, meticulous attention to detail, and a proactive approach. You will work collaboratively with finance, operations, and leadership teams to drive accuracy in financial reporting, support budgeting processes, and enhance financial operations.
Full-time|On-site|Colombo, Western Province, Sri Lanka
Homey is on the lookout for a highly skilled and detail-oriented Senior Business Analyst to become a pivotal member of our dynamic team. The ideal candidate will possess extensive experience in requirement gathering, preparing Functional Requirement Documents (FRDs), process mapping, and creating wireframes. You will work closely with stakeholders and delivery teams to translate business needs into innovative and effective digital solutions.Key Responsibilities:Collaborate closely with stakeholders to grasp business objectives, challenges, and requirements.Gather, analyze, and document business and functional requirements with precision.Develop comprehensive Functional Requirement Documents (FRD), user stories, workflows, use cases, and process maps.Design wireframes and partner with UI/UX and development teams to define the solution.Convert business needs into organized documentation for design, development, and QA teams.Facilitate workshops, requirement discussions, and solution walkthroughs for clients and internal teams.Identify process gaps, risks, and areas for enhancement.Support the project lifecycle from requirement gathering through to UAT and delivery.Ensure the final solution meets business expectations and the agreed-upon requirements.Requirements:Demonstrated experience as a Business Analyst or Senior Business Analyst.Strong background in requirement gathering, FRD preparation, and wireframing.Solid understanding of business processes, system analysis, and solution design.Experience collaborating with software development teams and within digital product environments.Proficiency in creating clear and structured documentation for both business and technical teams.Familiarity with tools such as Jira, Confluence, Figma, Lucidchart, ClickUp, or similar platforms.Excellent analytical, communication, and stakeholder management skills.Proven ability to manage multiple projects and work independently.What We’re Looking For:A structured thinker capable of transforming ideas into clear requirements.A professional who can bridge the gap between business, design, and development teams.Someone who brings clarity, efficiency, and strong documentation practices to project delivery.Benefits:Competitive Salary: Commensurate with experience. Paid in GBP with a UK contract.Opportunities for high-level professional development and organizational influence.A supportive work environment focused on work-life balance and employee well-being.
The People & Culture Business Partner will collaborate closely with the Customer Success team to offer expert guidance and support to both Dijital Team clients and team members. Leveraging a robust understanding of HR policies, programs, and practices, this role will address a diverse range of HR queries.Assigned to specific client teams, the People & Culture Business Partner will manage daily inquiries, oversee onboarding processes, conduct performance reviews, and facilitate learning and development initiatives for team members.
Marketing Operations SpecialistExciting challenges await. Transform your career with us.(NOTE: Each application at Oceans is personally reviewed, so please submit only one application and limit yourself to once a year—if another role suits you better, we’ll ensure your application is redirected accordingly, and if we’re not ready to onboard you yet, we’ll reconnect in the future.)At Oceans, we embrace the idea that talent knows no geographical limits. We bring together the most skilled and driven professionals with opportunities that not only challenge and inspire but also accelerate their career trajectories. Our community, fondly referred to as Divers, engages deeply, tackles intricate challenges, and drives meaningful change in collaboration with global industry leaders. Through this journey, they not only champion innovative ideas but also enhance their skills, broaden their knowledge, and advance their careers.As a Marketing Operations Specialist, you will be pivotal in steering the marketing operations for an Oceans client. Your contributions will significantly aid in elevating their brand and/or revenue by orchestrating marketing initiatives across diverse channels, including social media, paid advertising, content creation, strategic planning, and more. By executing marketing strategies and managing day-to-day operations, your influence will resonate company-wide as you propel their success and facilitate business growth.Key ResponsibilitiesYour effectiveness as a Marketing Operations Specialist will be evaluated based on your capacity to drive brand and/or revenue growth through well-planned marketing operations and flawless execution. Here are the ways you will make a difference:Marketing Strategy & Execution Formulate and implement marketing strategies focused on brand and/or revenue growth, with an emphasis on social media, paid advertising, content development, and lead generation. Monitor and analyze the performance of marketing campaigns, adjusting approaches to optimize impact. Collaborate with teams to create compelling content that aligns with branding objectives, and at times, take the initiative in content development. Oversee budgets and optimize expenditure across various channels to maximize ROI. Marketing Operations & Process Management Manage and enhance marketing workflows to ensure efficiency and consistent execution across campaigns. Create and maintain comprehensive content calendars and schedules, guaranteeing timely campaign and content delivery. Work alongside cross-functional teams to ensure marketing initiatives align with business objectives and key performance indicators (KPIs). Team & Stakeholder Management Cultivate strong relationships with internal teams and external partners to drive collaborative success. Offer insights and strategic guidance to stakeholders, ensuring alignment with broader company goals.
Full-time|On-site|Colombo, Western Province, Sri Lanka
About Gapstars Gapstars is a software development services firm headquartered in the Netherlands. The company builds remote, agile teams in Sri Lanka and Portugal, working with over 300 tech professionals. Gapstars partners with ambitious tech businesses aiming to expand their market presence by delivering scalable software products. Role Overview: Finance Operations Manager Location: Colombo, Western Province, Sri Lanka The Finance Operations Manager oversees core accounting functions, leads the general ledger team, and ensures strong financial controls across international operations. Key Responsibilities General Ledger Management Lead and supervise international general ledger accountants, providing oversight and review. Manage information flow, conduct variance analysis, and ensure compliance with tax and statutory reporting requirements. Take direct managerial responsibility for the GL accounting team. Month-End Closing & Reporting Prepare and post journals for accruals, prepayments, and other month-end adjustments. Maintain and reconcile general ledger accounts for multiple entities. Assist in preparing consolidated management accounts and statutory reports. Support variance analysis and provide commentary for month-end reviews. Contribute to ongoing improvements in systems and processes to boost efficiency and accuracy. Balance Sheet Oversight Oversee reconciliations of key balance sheet accounts, resolving discrepancies as needed. Manage fixed asset registers and process depreciation entries. Facilitate intercompany reconciliations and settlements across international operations. Compliance & Audit Assistance Ensure all financial entries and documentation comply with accounting standards such as GAAP and IFRS. Prepare audit schedules and support external audit requests. Help maintain internal controls and keep process documentation up to date. Work with third-party tax consultants to ensure compliance with local tax laws.
Full-time|On-site|Colombo, Western Province, Sri Lanka
GAC is hiring a Logistics Operations Assistant in Colombo, Sri Lanka. This role supports daily logistics and operations activities, providing an opportunity to gain hands-on experience in the industry. What you will do Prepare and verify invoices using operational systems. Review documents and approvals to confirm they are complete and accurate. Work with internal teams and international contacts to resolve questions. Keep records up to date and ensure systems show current information. Communicate with customers and suppliers about invoicing issues. Support the operations team with administrative tasks to help daily work run smoothly. Location This position is based in Colombo, Western Province, Sri Lanka.
Role Overview The Operations Executive - Front Office at Dijital Team works at the center of customer interactions in Colombo. This position manages daily front office processes and supports the team in delivering reliable, responsive service. What You Will Do Handle customer inquiries and requests with clear, professional communication Resolve issues and follow up to ensure customer satisfaction Coordinate with team members to maintain efficient front office operations Support process improvements that help deliver consistent, high-quality service Collaboration Work closely with colleagues to share information, solve problems, and keep operations running smoothly. The role values teamwork and a commitment to service quality.
