Senior Benefits Account Manager

FBMCMiami, FL

On-site Full-time

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Experience Level

Senior

Qualifications

QualificationsThe ideal candidate will possess a strong background in account management and benefits administration, showcasing excellent interpersonal skills, an analytical mindset, and a commitment to client service excellence.

About the job

Senior Benefits Account Manager

About FBMC

FBMC, a proud affiliate of the Leavitt Group, is on the lookout for dynamic new talent to join our dedicated team at Jackson Health Systems, located in sunny Miami, FL. With over 40 years of commitment to providing accessible, high-quality protection for employees, we are passionate about cultivating strong client relationships, delivering exceptional service, and actively contributing to the communities we serve. Our culture is built on integrity, collaboration, and a shared commitment to fostering a secure and thriving future for everyone.

Position Overview

As a Senior Benefits Account Manager, you will spearhead and coordinate all client-related activities to guarantee premier service and outstanding client satisfaction. Acting as a strategic partner, you will oversee the delivery of services, manage key performance metrics, and shape renewal and retention strategies. You will also play a vital role in mentoring and developing members of the account management team to achieve high performance and excellence in service delivery.

Key Responsibilities

Act as the main point of contact for assigned clients, maintaining regular communication and conducting onsite visits to evaluate satisfaction and present deliverables.
Lead and manage open enrollment initiatives, including presentations, health fair coordination, and vendor collaboration.
Implement best practice service models to ensure consistent, high-quality delivery in line with contractual obligations.
Identify growth opportunities through renewals, expanded scopes, and additional service offerings in benefits and total rewards programs.
Collaborate with Account Executives to devise communication, educational, and strategic initiatives that align with client objectives.
Facilitate negotiation strategies with carriers and vendors in partnership with internal teams.
Prepare and present professional client-facing materials, such as stewardship reports, communication pieces, RFP responses, renewal presentations, and proposals.

About FBMC

FBMC is dedicated to providing high-quality employee benefits solutions with a focus on affordability and client satisfaction. Our culture promotes teamwork, integrity, and a commitment to giving back to the communities we serve.

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