About the job
As a Senior Business Analyst III at CCG Business Solutions, you will play a pivotal role in driving business process enhancements through thorough investigation, analysis, and documentation of functional business specifications. This position is tasked with managing the requirements development cycle, encompassing the elicitation, analysis, specification, and verification of various levels of requirements from an end-to-end perspective. You will also support ongoing management of these requirements while generating insightful reports and analyses for the department.
In this role, you will serve as a key communicator and coordinator with IT on day-to-day departmental initiatives. You’ll lead and oversee the implementation and integration of products or new features for clients, which includes delivering client training and providing subject matter expertise (SME) related to the inbound and outbound functions of the department. Additionally, you'll mentor junior Business Analysts I and II.
Your responsibilities will include developing functional and user acceptance test plans, coordinating testing activities, and executing the testing strategy while ensuring timely delivery. You will perform data analysis to support system evaluations, troubleshoot issues, and validate fixes while coordinating activities for testing and production transitions.
Collaboration with IT is essential, involving submission of Service Requests and the creation of Business Requirement Documents (BRDs). You’ll assist with data requests from internal departments and support IT in defining necessary criteria. Facilitating collaborative design sessions with stakeholders will also be a key part of your role, alongside preparing status updates for enterprise communication.
As a technical support liaison for designated IT personnel, you'll provide feedback on enhancement requests and ensure adherence to release schedules. You will support critical corporate initiatives, including system migrations, process improvement projects, and complex product installations.
Demonstrating a high level of subject matter expertise, you will bridge the gap between business requirements and IT solutions, providing guidance on best practices. Your role will foster knowledge transfer and change management as the organization adapts and evolves, focusing on individual and team development to enhance contributions.
Engagement in developing data models and interface design specifications will be part of your responsibilities as you support both internal and external stakeholders in realizing their roadmap.
