Senior Business Applications Analyst

NiCE SystemsPhilippines - Manila

On-site Full-time

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Experience Level

Senior

Qualifications

Key ResponsibilitiesBusiness & Requirements AnalysisLead the elicitation, analysis, documentation, and validation of complex business requirements, user stories, and functional specifications. Translate business needs into clear, actionable requirements for technical teams. Facilitate stakeholder workshops, discovery sessions, and requirement reviews. Ensure requirements align with strategic objectives, business value, and operational needs. Delivery & CollaborationCollaborate with Project Managers, Product Owners, Developers, QA, and cross-functional teams throughout the delivery lifecycle. Support sprint planning, backlog refinement, user acceptance testing (UAT), and release activities. Identify risks, dependencies, and gaps early on and proactively propose solutions. Validate delivered solutions against requirements and support user acceptance testing. Process Improvement & AnalysisAnalyze existing processes, identify inefficiencies, and recommend enhancements or automation opportunities. Develop process flows, diagrams, and documentation to support change initiatives. Contribute to the continuous improvement of business analysis practices, templates, and standards. Leadership & MentorshipAct as a subject-matter expert in business analysis for projects or programs. Coach and mentor junior and mid-level Business Analysts. Provide guidance on best practices and methodologies.

About the job

What does the role entail?

The Senior Business Applications Analyst plays a pivotal role in leading the analysis, definition, and execution of intricate business and system requirements for strategic projects. Collaborating closely with business stakeholders, product owners, project managers, and technical teams, this position ensures that solutions are well-defined, feasible, and aligned with business objectives. The Senior Business Applications Analyst is instrumental in refining processes, achieving delivery outcomes, and mentoring fellow analysts.

About NiCE Systems

NiCE Systems is a forward-thinking company that thrives on innovation and excellence. We are committed to delivering high-quality solutions and fostering a culture of growth and development among our employees.

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