Senior Business Systems Analyst (Membership Services)
WHOOPBoston, MA
On-site Full-time
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Experience Level
Senior
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in business systems analysis or a similar role. Proficient in data analysis, user experience design, and technical documentation. Familiarity with third-party software integration, project management, and Agile methodologies. Strong interpersonal skills with the ability to communicate effectively with technical and non-technical stakeholders. A customer-centric mindset with a focus on enhancing user experience. Experience in membership or subscription-based services is a plus.
At WHOOP, we are dedicated to enhancing human performance and extending healthspan through innovative technology. We empower our members to achieve their best by providing deeper insights into their bodies and daily routines. We are currently seeking a Senior Business Systems Analyst to join our dynamic Business Systems team. In this pivotal role, you will support the operations and scaling of our Membership Services function, ensuring that our systems are robust and user-focused. The ideal candidate will possess a strong technical background paired with exceptional analytical skills, allowing you to understand user needs and make informed prioritization and implementation decisions. As a key contributor, you will help evolve the technology and processes utilized daily by our Membership Services team. Your technical expertise will drive improvements in member experience and operational efficiency across a suite of leading third-party tools, bespoke software, and AI capabilities. If you are a proactive problem-solver with a passion for enhancing high-volume support operations, we want to hear from you.
About WHOOP
WHOOP is at the forefront of health and fitness technology, committed to unlocking the potential of human performance. Our mission is to empower individuals to optimize their health through a deeper understanding of physiological data. By leveraging advanced analytics and AI, we provide our members with the tools they need to elevate their performance and well-being. Join a passionate team in Boston, MA, where innovation meets a supportive culture, driving the future of healthspan and performance.
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