Senior Call Center Executive (Sr. CCE) at Adeeba E Services Pvt. Ltd. | Kolkata

Adeeba E Services Pvt. Ltd.Kolkata

On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this position, candidates should possess:Proven experience in a call center or customer service role. Strong verbal and written communication skills. Ability to multitask and work in a fast-paced environment. Familiarity with CRM software and call center technology. Ability to work flexible hours, including evenings and weekends.

About the job

Join our dynamic team as a Senior Call Center Executive (Sr. CCE) at Adeeba E Services Pvt. Ltd. in Kolkata! We are seeking highly motivated individuals with excellent communication skills and a passion for customer service. As a Sr. CCE, you will play a crucial role in managing customer inquiries and providing exceptional support, ensuring a positive experience for our clients.

In this role, you will be responsible for:

Handling customer calls efficiently and resolving complaints.
Training and mentoring junior staff.
Maintaining high levels of customer satisfaction.
Adhering to company policies and procedures.

About Adeeba E Services Pvt. Ltd.

Adeeba E Services Pvt. Ltd. is a leading provider of customer service solutions based in Kolkata, India. We pride ourselves on our commitment to excellence and our dedication to delivering outstanding service to our clients. Join us to be part of a vibrant work culture that fosters growth and development.

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