Senior Caller - Inbound Technical Support Voice Process

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Senior

Qualifications

Applicants should possess excellent communication skills, a strong aptitude for technology, and a customer-oriented mindset. Previous experience in a technical support role is preferred. A Bachelor's Degree in a related field is a plus.

About the job

Join our dynamic team as a Senior Caller in the Inbound Technical Support Voice Process. You will be responsible for assisting customers with technical inquiries, providing exceptional service, and ensuring customer satisfaction. Your expertise will play a crucial role in resolving issues efficiently and effectively.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading provider of customer support solutions in India, dedicated to delivering outstanding service and support to our clients. We prioritize employee growth and development, fostering a collaborative and innovative work environment.

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Join Adeeba E Services Pvt Ltd as a Senior Caller in our Inbound Technical Support Voice Process. We are seeking dynamic and motivated individuals who are passionate about providing exceptional customer service and technical assistance. As a Senior Caller, you will be responsible for handling inbound calls from customers, resolving technical issues, and ensuring a high level of customer satisfaction.Key responsibilities include:Answering customer inquiries regarding technical support.Diagnosing and troubleshooting technical problems.Providing clear and concise instructions to customers.Maintaining records of customer interactions and technical issues.

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