About the job
Circular Economy Systems (CES) is seeking a Senior Client Operations Manager for an 18-month fixed-term contract in Sydney. This leadership position will steer client operations during a period of significant growth and platform enhancement.
Role overview
The Senior Client Operations Manager will guide both client-facing and internal support teams at CES. The role covers oversight of the Contact Centre, Technical Support, and Internal Help Desk. The focus is on maintaining strong service performance and preparing operations for future demands.
What you will do
- Lead and manage all client-facing and internal support services, including the Contact Centre, Technical Support, and Internal Help Desk.
- Drive service stability and operational maturity to meet evolving requirements.
- Uphold high standards for enterprise-level service delivery.
- Introduce improved operational practices and reinforce operational strengths.
- Serve as the senior operational authority, balancing reliable service, client trust, and sustainability.
Location
This role is based in Sydney, with headquarters in North Sydney offering convenient transport access.
Contract details
- Approximately 18-month fixed-term contract
