About the job
Role Overview
NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value.
Key Responsibilities
- Lead project planning, execution, and monitoring activities.
- Define project scope, objectives, and deliverables.
- Develop and maintain detailed project plans.
- Communicate goals, progress, and challenges to stakeholders.
- Proactively manage risks, issues, and action items.
- Conduct thorough post-project evaluations to capture lessons learned.
Requirements
- At least 5 years of experience deploying SaaS solutions.
- Demonstrated success delivering enterprise-level projects.
- Strong knowledge of project management methodologies.
- Exceptional organizational and time management skills.
- Excellent communication and stakeholder engagement abilities.
- Current PM accreditation (PMP, Prince2, or AgilePM).
Work Model and Culture
NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.
