About the job
West Monroe Partners is seeking a Senior Consultant for the Operations Excellence Practice in Dallas. This position centers on productivity and works hands-on with clients to solve complex operational challenges. The team combines process improvement, workforce analysis, and technology (including AI) to deliver measurable results.
This role goes beyond standard process improvement. Senior Consultants here connect strategy with execution, turning ambiguous business issues into clear, actionable solutions that drive both financial and operational outcomes.
Key Responsibilities
- Lead structured reviews of client operations to uncover inefficiencies in processes, workforce deployment, and performance management.
- Translate business challenges into data-driven insights and practical recommendations.
- Collaborate with client stakeholders to set priorities, evaluate trade-offs, and plan implementation steps.
- Redesign business processes to increase throughput, reduce costs, and improve quality standards.
- Assess labor models and workforce capacity to identify areas for improvement.
- Develop quantified value cases, such as cost savings or cycle time reductions, to support recommendations.
- Identify and prioritize opportunities for AI and automation to enhance workflows.
- Design future-state processes that incorporate AI-driven decision support and workflow automation.
- Work with technical teams to translate business needs into scalable technology solutions.
- Contribute across all phases of project delivery, from initial diagnosis through execution.
- Build tools, models, and dashboards (often in Excel or similar platforms) to monitor performance and outcomes.
