Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Senior
Qualifications
Qualifications:Proven experience in technical consulting within the call center domain. Strong understanding of Zoom Contact Center and associated technologies. Ability to perform unit testing and code reviews effectively. Excellent problem-solving skills and attention to detail. Experience working in agile or waterfall project management methodologies.
About the job
At TTEC Digital, we empower our clients by coaching them to create a workplace where every employee feels valued and supported, fostering exceptional customer experiences through an employee-first approach. Our mission is clear: to cultivate an environment where employees can truly thrive.
The Senior Consultant for Zoom Contact Center plays a pivotal role in the development, testing, and implementation of the Zoom Contact Center software platform. This fully remote position requires a hands-on, technically proficient individual with extensive business and technical consulting experience. You will be responsible for deploying the Zoom Contact Center software, necessitating expertise in various call center technologies, including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including but not limited to the design and development of our products and features, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with other developers in an agile or waterfall development setting.
About TTEC Digital
TTEC Digital is dedicated to transforming the customer experience landscape by ensuring that employees are engaged and satisfied, allowing them to deliver exceptional service. Our vision encompasses creating thriving workplaces where both employees and customers benefit.
Full-time|Hybrid|Manila, Metro Manila, Philippines
*Join Our Team as a Senior Pre-Sales Consultant (SaaS / Learning Tech)*Why You’ll Love This Role- Be part of a rapidly growing, well-funded global EdTech / Learning SaaS company.- Contribute significantly to scaling our market presence in the Philippines, with a direct influence on revenue growth and deal success.- Enjoy a high-visibility position working cl…
Full-time|On-site|Manila, Metro Manila, Philippines
Join a dynamic team at the forefront of HR technology! Our client, a premier provider of innovative HR software solutions, is dedicated to enhancing human resource management for organizations of all sizes. With a commitment to delivering state-of-the-art technology and outstanding customer service, they empower businesses to optimize HR processes, boost employee engagement, and drive overall success.Key Responsibilities:- Spearhead new business development and sales initiatives by identifying and engaging potential enterprise clients for our HR SaaS solutions.- Formulate and implement strategic sales plans to meet and surpass sales targets and revenue objectives.- Cultivate and nurture robust relationships with key decision-makers and stakeholders within prospective organizations.- Conduct in-depth market research to pinpoint potential clients and gain insights into their HR challenges and needs.- Deliver compelling presentations and product demonstrations that showcase the value of our HR SaaS solutions to prospective clients.- Negotiate and finalize high-value sales agreements, ensuring mutually beneficial terms for both parties.- Collaborate with internal departments, including marketing and product development, to ensure alignment of sales strategies with company goals.- Maintain precise and current records of sales activities, client interactions, and pipeline management within the CRM system.- Stay updated on industry trends, competitive dynamics, and emerging technologies in the HR SaaS domain.
Join Anaplan, a pioneering team dedicated to enhancing business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our aim is to empower customers to excel in their industries and outperform the competition.At Anaplan, our unified vision is to ensure our customers' success, supported by a culture that celebrates innovation and teamwork.We proudly serve a distinguished list of clients, including Fortune 50 companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, as part of a global network of over 2,400 companies who trust our exceptional platform.Our Winning Culture fosters a diverse environment where all ideas are valued, leadership is embraced at every level, and ambitious goals are pursued with enthusiasm. We take pride in recognizing and celebrating both major and minor achievements.Guided by our strategic principles, which emphasize value-driven actions and disciplined execution, you will find inspiration, connection, development, and recognition. We welcome your unique contributions to build the future together!Position Overview: Anaplan is seeking an Enterprise Account Executive to leverage your proven expertise in selling sophisticated technology solutions and managing accounts. In this role, you will educate industry leaders on the transformative potential of Anaplan's connected planning solutions, facilitating seamless decision-making and future-ready business strategies.As a pivotal player in Anaplan’s growth trajectory and digital transformation efforts, you will report directly to the Regional Vice President (RVP) and manage a portfolio of 15-20 accounts within a defined geographical territory, comprising both new and existing clients. This position requires a proactive approach to expanding our footprint within the manufacturing sector.
SiteMinder is seeking a dynamic and results-driven Senior Sales Executive to join our vibrant team in Manila. In this role, you will leverage your extensive sales experience to drive revenue growth and expand our customer base. You will be responsible for developing strategic relationships with key clients, understanding their needs, and providing tailored solutions that enhance their business operations.As a Senior Sales Executive, you will be instrumental in achieving sales targets and contributing to the overall success of SiteMinder. We value innovation, collaboration, and a customer-centric approach, and we are excited to find someone who shares these values.
At TTEC Digital, we empower our clients by coaching them to create a workplace where every employee feels valued and supported, fostering exceptional customer experiences through an employee-first approach. Our mission is clear: to cultivate an environment where employees can truly thrive.The Senior Consultant for Zoom Contact Center plays a pivotal role in the development, testing, and implementation of the Zoom Contact Center software platform. This fully remote position requires a hands-on, technically proficient individual with extensive business and technical consulting experience. You will be responsible for deploying the Zoom Contact Center software, necessitating expertise in various call center technologies, including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including but not limited to the design and development of our products and features, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with other developers in an agile or waterfall development setting.
Join Nagarro as a Senior Staff Consultant in our Entity IT PMO. In this pivotal role, you will lead strategic initiatives, drive project management excellence, and collaborate with cross-functional teams to ensure the seamless execution of IT projects. Your expertise will guide our clients towards innovative solutions, enhancing operational efficiency and delivering top-notch service.
At SiteMinder, we recognize that the unique contributions of our employees fuel our success. We take pride in cultivating a diverse workforce that honors a multitude of voices, identities, backgrounds, and experiences. This inclusive culture empowers our team members to express their authentic selves at work. Embracing our differences is key to transforming the experience for our customers. Together, we are stronger!Who We Are...Since our inception in 2006, we have been fervent about technology and simplifying the experience for hoteliers. With our market-leading hotel commerce platform, we assist accommodation owners in efficiently connecting with and booking guests online. From boutique hotels to large chains, we have enabled travelers to reserve a diverse array of accommodations, including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. Today, we stand as the globe's foremost open hotel commerce platform, supporting 50,000 hotels across more than 150 countries, processing over 130 million reservations annually through SiteMinder’s technology.About the Learning Experience Coordinator...The Learning Experience Coordinator is crucial in actualizing learning initiatives at SiteMinder by aiding daily learning operations and the dissemination of digital content.In collaboration with the Learning Experience Manager and the broader Learning Experience team, this role is pivotal in designing, developing, and implementing learning experiences for our global teams. The emphasis is on execution, uniformity, and enhancing the learner's experience, ensuring that learning content is accurately published, regularly updated, and easily accessible.The Coordinator supports instructional design efforts by transforming business and product knowledge into clear, learner-friendly materials that align with SiteMinder’s brand and learning standards.Key Responsibilities...Create and refresh digital learning modules, interactive components, and knowledge assessments utilizing tools such as Sana Labs, Articulate Storyline, and Storylane.Assist in modifying Subject Matter Expert (SME) insights and existing materials into structured learning content, adhering to provided templates and design guidelines.Contribute to the development of facilitator guides, session outlines, and supplementary resources for trainer-led sessions.Support the deployment and management of learning content across various platforms.
Full-time|Hybrid|Manila, Metro Manila, Philippines
About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.About the Role:As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.This role uniquely combines leadership, operational excellence, and customer strategy.We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.Key Responsibilities:Team Leadership and DevelopmentLead, mentor, and develop the Customer Operations teamFoster a high-performance culture centered on ownership, accountability, and continuous improvementEstablish hiring strategies, team structure, and career progression pathwaysCustomer Operations Strategy OwnershipDefine the long-term vision and strategic direction for Customer OperationsIdentify and address gaps in the current customer experienceAlign operations with organizational growth and product prioritiesProcess OptimizationDesign and implement scalable support workflows across all communication channelsMonitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)Initiate strategies that minimize support volume through proactive and intelligent supportAI & Automation UtilizationIntegrate AI and automation into support workflows to enhance efficiency and quality of responsesSpot opportunities to minimize manual tasks and identify issues earlyStay informed of the latest trends in support tools and AI advancementsCross-Department CollaborationCollaborate closely with Product, Sales, and Onboarding teamsTransform customer feedback into actionable insights for product and business enhancementsEnsure robust cross-functional alignment around customer experience priorities
Full-time|On-site|Manila, National Capital Region, Philippines
Company Overview: cbs APAC is a premier international consulting firm based in Heidelberg, Germany. We specialize in providing cutting-edge consulting and technology solutions to major industrial enterprises utilizing SAP systems. For further insights into our organization, please visit our website at cbs APACPosition: SAP Consultant/Senior Consultant/Manager - Finance (FI/CO)Location: Manila, PhilippinesModules: FI/CONote: After submitting your application, you will receive a link to a role-specific questionnaire. Please ensure timely completion.Key Responsibilities:Lead the business process and functional design in SAP projects focused on Finance and Controlling.Facilitate workshops to evaluate and advise clients on S/4HANA feasibility.Oversee and drive comprehensive project activities across the Asia-Pacific region.Assist with pre-sales initiatives throughout the Asia-Pacific region.
Full-time|On-site|Manila, Metro Manila, Philippines
Job Summary:We are seeking a highly skilled professional with extensive experience in SAP S/4 HANA across various functions such as Supply Chain & Operations and Finance. Ideal candidates will possess industry-specific expertise in sectors including Resources, Products, or CMT. A background in pre-sales for SAP, particularly in crafting solutions, managing RFPs, and developing compelling narratives for proposals is essential. The successful candidate will demonstrate exceptional client-facing skills, enabling them to lead discussions with stakeholders at all levels of client organizations. Additionally, experience in executing and managing intricate SAP transformation projects is required.The RoleIndustry and Functional Expertise:Showcase industry specialization through comprehensive knowledge in one or more sectors, including Resources (Energy/Utilities/Chemicals), Manufacturing (Automotive/Life Sciences/Consumer Goods/Retail/High-Tech/Software/Semi-Conductors), among others.Exhibit profound functional expertise to engage in technology-agnostic business process discussions with senior leadership, covering all functions: Planning, Sales, Logistics, Procurement, Manufacturing, Finance, and Controlling.Solution Architect Role:Assist clients in realizing value from transformation initiatives by identifying challenges, uncovering opportunities for improvement, and illustrating how SAP capabilities can enhance business outcomes.With a deep understanding of client needs, industry context, and business challenges, contribute to the development of proposals that comprehensively address client requirements.Lead pre-sales initiatives, including business assessments and strategic roadmaps for clients, and provide advisory services related to S/4HANA transformations to address client challenges.Leverage the company’s diverse assets and offerings to create unique proposal responses.Take responsibility for the successful delivery of committed project scopes for clients.Networking and Business Development:Develop and maintain relationships with clients and internal stakeholders.Support project and practice leadership in identifying opportunities with existing clients through proactive engagement and innovative solutions.Collaborate with practice leadership to pinpoint and address new business opportunities.Lead the company’s initiatives related to S/4HANA projects, assembling experts to respond to Requests for Proposals and/or Requests for Information.Thought Leadership and Asset Development:Contribute to the development of thought leadership and relevant assets to enhance company offerings.
Join Lalamove as a Senior Sales Executive and be at the forefront of revolutionizing the logistics sector! In this role, you will directly engage with customers, helping them connect with drivers through our innovative technology. We pride ourselves on delivering fast and convenient booking solutions for delivery and moving services, whether our customers are at home, at work, or on the go. Experience a dynamic working environment where we truly embody the concept of online-to-offline (O2O) service.
Join Nagarro as a Senior Staff Consultant specializing in Entity IT PMO S4 HANA Migration. In this role, you will leverage your extensive expertise in IT project management and S4 HANA implementations to guide our clients through their digital transformation journeys.You will collaborate with cross-functional teams, ensuring that project goals align with business objectives while maintaining high standards of quality and efficiency.
Apollo.io is the premier go-to-market platform for revenue teams, trusted by over 500,000 organizations and millions of users worldwide, ranging from innovative startups to some of the largest enterprises globally. Established in 2015, Apollo.io is recognized as one of the fastest-growing companies in the SaaS industry, having secured approximately $250 million in funding and currently valued at $1.6 billion. The platform provides sales and marketing teams with seamless access to verified contact data for over 210 million B2B contacts and 35 million companies around the globe, coupled with tools for engaging and converting leads within a unified ecosystem. By enabling revenue professionals to acquire the most precise contact information and automating outreach efforts, Apollo.io transforms prospects into loyal customers. The company recently completed a Series D funding round in 2023, backed by prominent investors such as Sequoia Capital and Bain Capital Ventures, and includes industry leaders like JD Sherman, former President and COO of Hubspot, on its board.About the RoleWe are seeking a dedicated and strategic Senior GTM Enablement Specialist to join our team in Manila, Philippines. In this pivotal role, you will be responsible for designing and enhancing the comprehensive enablement experience for our support organization, with a key focus on delivering and refining our six-week onboarding program for new hires. You will facilitate in-person training sessions, collaborate closely with our Everboarding Manager based in the U.S., and co-develop ongoing training initiatives that are scalable, data-driven, and aligned with our business objectives.As a proficient facilitator and a builder, you will thrive in a fast-paced environment, grasp the intricacies of SaaS support, and adeptly translate performance metrics into effective enablement strategies.
Full-time|On-site|Manila, Metro Manila, Philippines
Job SummaryWe are on the lookout for a dynamic and experienced Senior Manager specializing in Platforms Consulting, with a strong focus on SAP S/4 HANA. The ideal candidate will possess comprehensive expertise across various functions, particularly in Supply Chain & Operations and Finance, and will have in-depth knowledge within industries such as Resources, Products, or CMT. Candidates are expected to have prior pre-sales experience in SAP, demonstrating skills in solutioning, engaging in Requests for Proposals (RFPs), and contributing effectively to client proposals. Proven client-facing abilities are essential, as you will be responsible for leading discussions with stakeholders at all levels of client organizations. From a delivery standpoint, applicants should have a track record of executing and managing complex SAP transformation projects.About the JobIndustry and Functional Expertise:Exhibit a strong industry focus through extensive knowledge and expertise in one or more related sectors. We cater to clients across various industries, including Resources (Energy, Utilities, Chemicals), Manufacturing (Automotive, Life Sciences, Consumer Goods, Retail, High-Tech, Software, Semi-Conductors), among others.Demonstrate profound functional expertise to facilitate technology-agnostic discussions regarding business processes with senior client leadership. We seek proficiency across all functions, including Planning, Sales, Logistics, Procurement, Manufacturing, Finance, and Controlling.Solution Architecture Leadership:Assist clients in realizing value from their transformation initiatives by identifying challenges, uncovering opportunities for improvement, and showcasing how SAP capabilities can enhance their business operations.Utilizing a deep understanding of client contexts, industry specifics, and business challenges, provide focused functional processes and SAP expertise to support solution architects and sales teams in developing strategies that align with client needs.Lead workstreams or processes during solution delivery and actively participate in oral presentations and client discussions to bring our solutions to fruition.Integrate the company’s diverse assets and offerings from various teams to differentiate our proposal responses.Assume end-to-end functional ownership, collaborating with other Subject Matter Experts (SMEs) to orchestrate proposal responses.Networking and Business Development:Establish and manage relationships with clients and internal stakeholders.Support project and practice leadership in identifying and expanding opportunities with existing clients through proactive identification of challenges and innovative solutions.Assist practice leadership in identifying and formulating solutions for new business prospects.Lead the company’s pursuits related to S/4HANA opportunities by coordinating with experts and crafting responses to Requests for Proposals and/or Requests for Information.
Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.
Full-time|On-site|Manila, Metro Manila, Philippines
Job Overview:As a Senior Consulting Manager specializing in Marketing Technology, you will spearhead the design, implementation, and optimization of innovative MarTech and AdTech solutions tailored for our clients. Your responsibilities will encompass conducting detailed capability assessments, crafting solution architectures, and driving strategic business development initiatives. You will lead a dedicated team of specialists while collaborating closely with technology providers to deliver transformative marketing strategies that enhance client outcomes.Key Responsibilities:Perform comprehensive assessments of MarTech/AdTech capabilities and offer actionable recommendations for stack optimization and use case development to maximize effectiveness.Design and plan the architecture, vision, and roadmap for MarTech and AdTech solutions that align with client objectives.Collect and analyze business requirements to design effective processes and solutions for marketing and advertising tool implementation.Conduct thorough vendor assessments and explore new MarTech/AdTech systems and suppliers.Collaborate with technology solution providers and marketing agencies to create customized marketing solutions.Coordinate with technology teams to facilitate and implement integrations between various tools/platforms, including API-based integrations.Remain informed about the evolving landscape of MarTech and AdTech.Understand and communicate the implications of regulations such as CCPA and GDPR on marketing channels.Lead project management efforts across multiple stakeholders and projects with exceptional organizational skills.Recruit, train, and oversee a team of digital marketing platform specialists, managing their workload effectively.Drive initiatives for business development and establish thought leadership within the digital marketing platform sector.Required Skills and Qualifications:Essential Skills: Expertise in MarTech/AdTech transformation, MarTech assessments, Adobe Experience Cloud, Salesforce Marketing Cloud, and Google Marketing Platform.Deep understanding of marketing processes, operational models, and marketing technologies.Proven experience in research and analysis, identifying new opportunities, and crafting innovative solutions. Hands-on experience with tools such as Adobe Campaign, Marketo, Pega Decisioning, SFMC, tag management platforms (GTM, Launch, Tealium), DMPs, and cloud computing platforms.Desirable Skills: Familiarity with Firebase, AppsFlyer, ad serving tools, programmatic channels, campaign tracking and attribution tools, and Ads Data Hub.Additional Information:Minimum of 12 years of professional experience for management level, and 5 years for consulting level, in digital marketing/advertising platforms across sectors such as E-Commerce, CPG, Telecom, Healthcare, and Financial Services.
Join SiteMinder as a Revenue Growth Consultant, where your primary focus will be to drive revenue growth for our clients in the hospitality sector. You will utilize your analytical skills to assess market trends, identify growth opportunities, and implement effective strategies that lead to measurable results. Your expertise will help shape our clients' business strategies and enhance their revenue generation capabilities.
Full-time|On-site|Manila, Metro Manila, Philippines
About the RoleJoin our dynamic team as a Japanese Bilingual SAP Functional Consultant in Manila! We are seeking an individual with exceptional bilingual capabilities in Japanese and English, coupled with a solid understanding of S/4HANA functionalities. In this role, you will lead design workshops with clients, gather requirements, perform gap analysis, and craft solutions across various S/4 modules including FI, CO, PP, SD, MM, and PM.Take charge of design workshops, leading a team of functional consultants through configuration, testing, UAT, cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA capabilities, particularly in FI (with Vertex tax engine experience), CO, PP, SD, MM, or PM, to enhance business processes.Guide clients in their S/4HANA transformation journeys, addressing their unique business challenges with tailored solutions.Assist in developing comprehensive solutions for end-to-end request for proposals (RFPs).Qualifications:JLPT N1 or N2 certification is mandatory, along with a degree in any field. An MBA is preferred.Key Competencies:Become an integral member of the Intelligent Functions Team, supporting platform-driven business design and assessment.Exhibit strong problem-solving skills to effectively identify and resolve client issues.Communicate effectively, presenting insights and solutions to clients.Leverage your bilingual abilities to bridge language and cultural gaps, understanding client requirements and articulating business benefits.Innovate solution designs that maximize the value of our extensive service offerings.Support business development initiatives, collaborating with teams to shape proposals and define delivery approaches for SAP transformations.Utilize strong analytical skills to derive insights from data.Your Experience Matters!You should possess 5 to 9 years of experience as a functional consultant with proficiency in SAP and business-level fluency in both Japanese and English.
Join Santen as a Senior Medical Sales Representative, where you will play a pivotal role in promoting our innovative healthcare solutions. We are seeking a dedicated professional to drive sales growth and establish strong relationships with healthcare providers in the Bulacan, Valenzuela, and Caloocan regions.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Role:As a Senior Manager, you will collaborate with clients to design, implement, and enhance initiatives that improve overall business performance in the realm of contact center transformation.Key Responsibilities:Lead business development efforts for our cloud contact center transformation practice, including proposal generation, solution development, and client engagement across various market units.Develop and execute a comprehensive go-to-market strategy by working closely with market unit leaders and industry practice heads to identify demand, align skill requirements, and coordinate offerings with AWS partnership initiatives.Oversee significant transformation programs, directing teams in delivering Amazon Connect-based architectures, implementing omnichannel contact center solutions, and managing global migrations from legacy systems.Establish transformation methodologies, operating models, and best practice frameworks to create strategies, target operating models, value realization plans, and reusable assets.Act as a thought leader by producing white papers, industry research, and internal/external resources that strengthen the company’s authority in cloud contact center solutions.Facilitate team development by mentoring a global team of transformation practitioners, promoting capability building, and fostering a culture of innovation and excellence.Required Skills and Experience:A minimum of 14-20 years of extensive experience in large-scale business and technology transformation programs, particularly in customer experience or contact center environments across various industries.Demonstrated expertise in Amazon Connect, AWS cloud services, and CCaaS architectures, with a proven ability to engage with C-level executives and convey business value while managing stakeholder relationships.Strong skills in solution development, proposal estimation, and presentation; comfortable in pre-sales and high-level executive discussions.Exceptional communication and presentation abilities, including strong negotiation and complex issue resolution skills.Robust delivery governance capabilities encompassing program controls, financial oversight, risk management, and conflict resolution.Ability to lead and operate effectively in remote, virtual, and global teams with the flexibility to travel as needed for client engagements.
