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Experience Level
Senior
Qualifications
Proven experience in program management, particularly in customer enablement or customer success roles. Exceptional communication and interpersonal skills, with the ability to build relationships at all levels. Strong analytical skills to evaluate program effectiveness and identify areas for improvement. Ability to work collaboratively in a fast-paced, team-oriented environment. Experience with project management tools and methodologies. Bachelor’s degree in a related field; advanced degree preferred.
About the job
Join Databricks as a Senior Customer Enablement Program Manager, where you will play a critical role in driving customer success and enabling our clients to maximize the value of the Databricks platform. In this dynamic position, you will lead the development and execution of programs aimed at enhancing customer engagement and satisfaction.
Your expertise in program management and customer relations will be pivotal in shaping strategies that foster long-term partnerships with our clients. Collaborate with cross-functional teams to design and implement innovative solutions that meet customer needs and drive adoption of our services.
About Databricks
Databricks is a leading cloud data platform that empowers organizations to innovate faster with the latest technology. We provide a collaborative environment that encourages creativity and growth, making it an exciting place to work. Our commitment to customer success and technological advancement sets us apart in the industry.
Join Samsara as a Senior Program Manager specializing in Customer Success Programs. In this pivotal role, you will lead initiatives that enhance customer experience and drive engagement. You will collaborate with various teams to optimize processes, implement strategic solutions, and ensure seamless customer interactions. Your expertise will help us cultivat…
As a Senior Enablement Program Manager in the Customer Success department at Amplitude, you will play a crucial role in driving the success of our clients by ensuring they are equipped with the necessary tools and insights to maximize their use of our platform. You will collaborate with cross-functional teams to design and implement enablement programs that enhance customer engagement, retention, and satisfaction.
Overview of the RoleAs the Senior Manager of Customer Success Programs at Calabrio, you will spearhead the development and leadership of a centralized function that empowers Customer Success Managers (CSMs) with essential frameworks, playbooks, and resources to ensure effective and outcome-driven customer interactions. Your primary focus will be on the Named CSM team, but you will also play a pivotal role in extending key initiatives and self-service tools to Verint's Digital Customer Success Team.This position requires ownership of the design and implementation of comprehensive Customer Success programs, including the creation and distribution of playbooks, customer journey mapping, value realization strategies, executive-level storytelling, customer adoption initiatives, and cross-functional project management. You will lead a team and serve as the operational backbone of the Customer Success function, ensuring that requests are effectively coordinated, tracked, and accomplished from start to finish.We are looking for a builder with exceptional program management skills, the ability to thrive in ambiguity, and a talent for scaling impact across the Customer Success organization.Key Responsibilities:Playbook DevelopmentDesign, construct, and maintain a comprehensive library of Customer Success playbooks that Named and Digital CSMs utilize to ensure consistency in customer interactions across onboarding, adoption, expansion, renewal preparation, and risk mitigation.Establish a governance framework for playbook version control, gathering feedback from CSMs, and fostering continuous improvement based on field outcomes.Customer Journey MappingOwn and refine Verint's customer journey framework, identifying critical moments of engagement, expected outcomes, and the blend of digital and human interactions at each phase.Translate journey maps into actionable criteria, enabling CSMs to assess customer status, determine necessary interventions, and know when to escalate issues.Value Delivery and RealizationCollaborate with Customer Success leadership to define and enhance Verint's value frameworks, including ROI narratives, outcome models, and executive-level value propositions.Refine existing value tools such as calculators, templates, and success narratives to support consistent and impactful customer conversations.Create customer-ready materials and resources for CSMs that facilitate onboarding, adoption, and early realization of value throughout the customer lifecycle.Translate product capabilities into digestible, actionable resources for customers and CSMs to utilize in both online and offline discussions.Program Management and CoordinationLead the intake, coordination, and execution of Customer Success-related requests, ensuring alignment with organizational goals.
Join Adobe as a Partner Program ManagerAt Adobe, we are dedicated to revolutionizing the world through digital experiences. We empower everyone—from budding artists to global enterprises—with the tools they need to create and deliver outstanding digital content. Our commitment is to enable individuals to craft stunning images, videos, and applications, transforming the way businesses engage with their customers across all platforms.We are on the lookout for top talent and are committed to fostering an exceptional workplace where respect and equal opportunity are paramount. We believe that innovation can stem from any corner of the organization, and your next big idea could be the one we’re waiting for!The OpportunityThe Adobe Technology Partner Program team is responsible for designing and managing the program that enables strategic Independent Software Vendors (ISVs) and technology firms to deliver distinctive integrated solutions that enhance Adobe Digital Experience solutions for our customers. Our dynamic team is seeking talented individuals who can assist partners in building and promoting integrations that enhance customer experiences.As a Partner Program Manager, your primary responsibility will be to ensure that your assigned partners maximize their engagement with the partner program. You will conduct regular meetings with partners to address inquiries, resolve challenges, and facilitate the delivery of partner program benefits.What You’ll DoFacilitate partner engagement to ensure they are leveraging all available program benefits.Regularly meet with partners to educate them about program advantages and guide them in accessing these benefits.Understand each partner’s business objectives and advocate for their needs within Adobe.Engage with the wider partner ecosystem to enhance the program and provide recommendations for creating a leading partner experience.Support Go-to-Market initiatives with Adobe’s field teams for partners.What You Need to SucceedPrevious experience in partner management, business development, or partner marketing.Exceptional communication skills.Proactive problem-solving abilities and foresight into partner needs.Familiarity with Adobe Digital Experience solutions and the Adobe partner ecosystem is advantageous.Experience with Crossbeam account matching software is a plus.This is a full-time agency position through Magnit at Adobe, where you will be fully integrated into the Adobe partner team and immersed in a globally recognized work environment celebrated for its outstanding employee experience. This role serves as a great opportunity to gain insight into Adobe and position yourself for potential full-time employment with Adobe.
Our Mission and OpportunityAt Brightwheel, we believe early education is pivotal in shaping childhood outcomes and supporting working families. Our innovative platform serves as the backbone for educators and families, tapping into a $175 billion market that desperately needs modern technology. We take pride in being the largest and fastest-growing platform in early education, trusted by millions daily. Our accolades include being a three-time Cloud 100 company, backed by esteemed investors such as Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.Our TeamWe have a dedicated and talented team that prioritizes customer satisfaction and embodies our Leadership Principles in every aspect of our work culture. Our team is widely distributed across the United States and internationally, with remote employees in every time zone.Who You AreWe are looking for a skilled Program Manager to join our Customer Success Operations team. In this pivotal role, you will enhance a critical area of our business by analyzing root causes and implementing strategic solutions. You will manage a roadmap of initiatives and collaborate with others to achieve optimal outcomes. You possess a strong background in managing the customer lifecycle, focusing on early-stage activation and long-term retention in a high-volume SMB environment. Your expertise lies in creating and executing streamlined processes and workflows, particularly utilizing AI and Salesforce (SFDC) automation. You excel in dynamic environments, balancing big-picture vision with meticulous execution, and possess exceptional prioritization skills that ensure we focus on high-impact opportunities. Above all, you are passionate about enhancing operational efficiency and committed to achieving ambitious goals in the realm of Early Childhood Education.What You’ll DoRoadmap Ownership: Take charge of the strategic roadmap for customer activation and retention, identifying friction points in the customer journey and implementing scalable automated solutions for improved outcomes.Collaboration: Work closely with internal teams to align initiatives and drive impactful results.
Notion Labs Inc. is seeking a Digital Customer Success Program Manager in San Francisco, California. This position focuses on leading efforts to improve customer engagement and satisfaction across digital channels. Role overview The Digital Customer Success Program Manager will collaborate with teams from different departments to design and implement strategies that help customers get the most out of Notion’s products. This role plays a key part in shaping programs that support customer success, always with an eye on measurable results. What you will do Lead initiatives to enhance how customers interact with and benefit from Notion’s offerings Work with cross-functional groups to develop and refine customer success strategies Apply data-driven insights to improve the overall user experience What we look for Experience in customer success, ideally in a digital or SaaS environment Strong ability to use data to inform decisions and optimize programs Enthusiasm for helping customers achieve their goals Comfort working in a fast-moving setting and collaborating across teams
Full-time|$185K/yr - $215K/yr|On-site|San Francisco, California
About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.
Are you passionate about driving customer success and managing impactful programs? Join us at Anavation LLC as a Customer Success Program Manager for our ISSO Services. In this pivotal role, you will work closely with our clients to ensure they maximize the value of our services while fostering strong relationships and delivering exceptional support.
**API does not sponsor work visas**As a Program Manager for Customized Programs at Academic Programs International (API), you will take the lead in managing a dynamic portfolio of customized, faculty-led, and experiential study abroad programs tailored for U.S. colleges, universities, and partner institutions. Your role encompasses the entire lifecycle of program management—from development and negotiation to execution and evaluation.In this position, you will cultivate and maintain strong professional relationships with university faculty and study abroad staff, while actively seeking new opportunities to expand our customized program offerings. Daily responsibilities include:Overseeing a portfolio of customized, faculty-led experiential programs.Identifying and pursuing new customized program development opportunities.Gathering detailed requirements for requested programs.Collaborating with international staff and partner organizations to design comprehensive itineraries and budgets.Preparing and presenting detailed program proposals and contracts to university partners.Managing the pre-departure process to ensure preparations among international staff, enrollment staff, and faculty are seamless.Evaluating post-program feedback, recommending improvements, and initiating the renewal process for upcoming programs.
Join our dynamic team at Prosidian Consulting as a Senior Program Manager, where you will play a pivotal role in overseeing and guiding complex programs to success. This is an exciting opportunity to leverage your expertise in program management to drive strategic initiatives within our organization.
Join Databricks as a Senior Customer Enablement Program Manager, where you will play a critical role in driving customer success and enabling our clients to maximize the value of the Databricks platform. In this dynamic position, you will lead the development and execution of programs aimed at enhancing customer engagement and satisfaction.Your expertise in program management and customer relations will be pivotal in shaping strategies that foster long-term partnerships with our clients. Collaborate with cross-functional teams to design and implement innovative solutions that meet customer needs and drive adoption of our services.
Join Synerg as a Senior Program Manager and lead critical initiatives that drive our company forward. In this fully remote role, you will be responsible for overseeing complex projects, coordinating cross-functional teams, and ensuring timely delivery of program goals. Your expertise will help us streamline processes and enhance productivity across departments.
Role Overview Staubli Group is hiring a Customer Program Manager in Duncan. This role focuses on improving customer satisfaction and ensuring programs meet their goals. The position involves working with teams across the company to deliver customer programs smoothly and optimize every part of the customer experience. What You Will Do Coordinate cross-functional teams to implement customer programs Monitor program progress and address issues as they arise Work to enhance the overall customer experience throughout each program
Position Overview:Latitude, Inc. is on the lookout for a seasoned Senior Program Manager with extensive experience in managing U.S. Department of Defense (DoD) network programs and projects. In this pivotal role, you will be at the helm of overseeing multifaceted, multi-million-dollar initiatives focused on network modernization, cybersecurity, and enterprise IT infrastructure that support our DoD clientele.The ideal candidate will possess profound expertise in DoD acquisition processes, network architecture initiatives, cybersecurity compliance, and successfully managing cross-functional technical teams within highly regulated environments. An active Secret clearance or higher is mandatory.
Full-time|$108K/yr - $135K/yr|On-site|New York, New York, United States
Flex, a FinTech company based in New York City, helps renters manage their rent payments with greater flexibility and control. The team builds technology that aims to make the rent payment process more manageable for users. Flex continues to grow with strong investor backing and an expanding customer base. Role overview The Technical Program Manager, Customer Success Tools & Technology, plays a central role in shaping the systems and integrations that support Flex’s customer experience. Working closely with the Director of CS Tools & Technology, this position manages the technology stack behind customer support, including Zendesk, automated pipelines, and custom-built internal tools. What you will do Oversee program delivery, manage backlogs, and drive roadmap execution for the Customer Success Tools & Technology team. Work directly on the design, development, and rollout of solutions across the customer support technology stack. Present strategic roadmaps to senior leadership and turn vision into actionable plans. Engage with technical details, such as Zendesk workflows, APIs, and automation logic, to ensure solutions are implemented as intended. Serve as a connector between Customer Success, Product, Engineering, Finance, and BPO partners, translating operational needs into scalable technical solutions. Ensure the CS Tools & Technology stack adapts alongside business growth and changing requirements. Who thrives here This position fits builder-operators who move comfortably between strategy, technical execution, and operational detail. Communicating clearly with both technical and non-technical teams, and turning complex challenges into practical solutions, are key strengths for success in this role.
Netradyne leverages cutting-edge Computer Vision and Edge Computing technologies to transform the contemporary transportation landscape. As a frontrunner in fleet safety solutions, our rapid growth of over 400% year-on-year highlights our emergence as a revolutionary force in this sector. We are on the lookout for innovative, driven, and competitive individuals to join our expanding team.OVERVIEW:Netradyne is in search of a dynamic and results-oriented Customer Success Manager / Program Manager to take charge of the Amazon Relay Rewards program in the United States, while also providing support for various Amazon-related initiatives. This pivotal role is essential for ensuring effective execution, robust customer engagement, and seamless cross-functional collaboration across Sales, Product, Operations, Support, and Finance.The ideal candidate will be a self-starter with outstanding customer-facing abilities, a solid foundation in program and project management, and the capability to operate independently with minimal supervision in a rapid-paced, high-profile environment.ESSENTIAL FUNCTIONS:Key ResponsibilitiesRelay Rewards Program OwnershipServe as the primary steward for the Amazon Relay Rewards program in the US, accountable for comprehensive execution, delivery, and operational excellence.Act as the primary liaison for Amazon stakeholders regarding Relay Rewards, overseeing communications, escalations, and expectations.Facilitate program readiness, launch coordination, and ongoing enhancements across sales, onboarding, installations, customer service, billing, and support processes.Monitor program performance, risks, and dependencies; proactively detect issues and lead resolutions without the need for constant oversight.Customer & Stakeholder ManagementEstablish and sustain strong, trustworthy relationships with Amazon program leaders, operations executives, and internal Netradyne teams.Conduct customer-facing meetings, status updates, and program briefings with confidence and professionalism.Act as the voice of the customer internally, ensuring their needs are prioritized and addressed.
Full-time|$160K/yr - $200K/yr|On-site|San Diego, California
About UsAt DLH Corporation, we are committed to enhancing health and national security readiness solutions for federal programs. Our expert team excels in scientific research and development, systems engineering, and digital transformation. We tackle complex challenges faced by both civilian and military clients by harnessing cutting-edge technologies such as artificial intelligence, data analytics, and cloud solutions. With a workforce of over 2,400 dedicated professionals, we believe that “Your Mission is Our Passion,” combining government sector expertise with innovative methodologies to improve the lives of millions.OverviewAs a Senior Program Manager, you will lead all facets of program execution, focusing on meticulous financial management, task oversight, and the effective coordination of various functional teams. This role requires exceptional leadership to synchronize efforts across engineering, technical support, manufacturing, installations, logistics, quality assurance, and field operations, ensuring program objectives are achieved promptly and within budget.ResponsibilitiesDirect and mentor project managers and senior subject matter experts, fostering an environment of innovation, collaboration, and accountability across the team.Ensure the success of programs through effective communication and coordination with stakeholders, while managing risks and resolving issues proactively.
Join Unstructured, a leader in enterprise data transformation, redefining standards in the era of large language models (LLMs) and generative AI. In just two years, we’ve successfully secured over $65 million in funding from esteemed investors such as Menlo Ventures, Bain Capital, Databricks, NVIDIA, Microsoft, and IBM.Our innovative open-source toolkit has achieved over 61 million downloads and is utilized by 90% of Fortune 1000 companies. We empower AI workflows across both commercial and federal sectors, converting PDFs, HTML, Word documents, images, emails, and more into scalable, AI-ready data pipelines.At Unstructured, we are not merely creating tools; we are constructing the essential framework of generative AI and the infrastructure necessary to unleash intelligence across various industries.We are currently seeking a Public Sector Program Manager / Customer Success Manager based in or near Ft. Bragg, North Carolina, to oversee technical delivery, customer success, and relationship management with our public sector clients. This role intricately combines program management, technical proficiency, and customer advocacy to ensure the seamless deployment of Unstructured solutions for government entities.As this position requires substantial on-site engagement with Special Operations stakeholders, the ideal candidate should have an established rapport with USSOCOM or SOCOM components, either through prior military service or relevant business interactions.In this role, you will manage public sector customer onboarding, oversee technical integrations, liaise with internal teams, and promote ongoing success and adoption of our solutions. Utilizing your program management expertise and public sector knowledge, you will ensure compliance, execution excellence, and measurable impacts on mission success for our clients.
Join Aevex Aerospace as a **Senior Program Manager** where you will play a pivotal role in overseeing and driving strategic programs that enhance our capabilities in aerospace solutions. You will be responsible for leading cross-functional teams, managing project timelines, and ensuring successful delivery of objectives aligned with our company’s vision.
Full-time|$102K/yr - $137.2K/yr|Remote|Remote - US
About UsSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights that enhance operational efficiency. We are dedicated to improving the safety, efficiency, and sustainability of the industries that drive our global economy, which accounts for over 40% of the world's GDP. Our focus spans various sectors, including agriculture, construction, field services, transportation, and manufacturing, and we are thrilled to support their digital transformation at scale.Joining Samsara means you will play a critical role in shaping the future of physical operations, collaborating on an exciting range of product solutions such as Video-Based Safety, Vehicle Telematics, Driver Workflows, and Equipment Monitoring. As a publicly traded company, we offer you the freedom and resources to make a meaningful impact while contributing to our long-term vision.Role Overview:The Senior Program Manager on our Sales Programs team will enable a high-performing sales organization by harnessing technology, automation, and industry-best methodologies to optimize operations, enhance forecasting accuracy, and maximize sales effectiveness.In this role, you will prioritize, implement, and lead large-scale transformational initiatives across the Sales organization. We seek individuals who are passionate about streamlining project plans, centralizing processes, and mastering change management. Ideal candidates will have strong analytical skills, business acumen, and an unyielding curiosity to enhance operational performance.We are looking for leaders who can embody and promote Samsara’s operating principles as we expand globally and open new offices.This role is also open to candidates residing in Canada.You should apply if:You want to make a difference in vital industries: Your contributions will have a tangible impact—ensuring safety for workers, maintaining essential services, reducing emissions, and more.You are the architect of your career: This position allows you to shape your professional journey based on your efforts and dedication.
