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Experience Level
Senior
Qualifications
Proven experience in customer service leadership or training roles. Strong communication skills and the ability to engage and motivate team members. Experience with performance metrics and the ability to analyze data to improve service outcomes. Demonstrated ability to develop training materials and conduct effective training sessions. Familiarity with customer service tools and technologies.
About the job
pavago is seeking a Senior Customer Service Lead & Trainer based in Costa Rica for a fully remote position. This role centers on guiding and supporting the customer service team to strengthen overall performance.
Role overview
The Senior Customer Service Lead & Trainer sets the standard for service excellence. By offering hands-on training and daily support, this person helps representatives grow their skills and confidence. The goal: ensure every customer interaction meets high expectations.
Key responsibilities
Lead by example to model effective customer service techniques
Deliver training sessions and ongoing support to team members
Help shape a positive team culture and improve customer satisfaction
Work environment
This position is fully remote within Costa Rica, allowing for flexibility and the ability to work from home while making a direct impact on both team performance and customer experience.
About pavago
pavago is a leading provider in the customer service industry, dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about innovation and continuous improvement, making pavago an exciting place to grow your career.
Full-time|$8/hr - $8/hr|Remote|Remote — Costa Rica
About the RoleJoin our dynamic team at Remote Raven as a Bilingual Customer Service Representative, where you will play a crucial role in supporting homeowners and managing community operations. We are looking for an organized and professional individual who thrives on assisting residents with their inquiries, payments, and various concerns. Your responsibil…
BiOptimizers seeks a contract Customer Service Representative based in Costa Rica. This role centers on supporting customers, answering product-related questions, and resolving issues that may arise. Key responsibilities Respond to customer inquiries quickly and with professionalism Engage with customers to address concerns and provide clear, accurate information Work to ensure every customer has a positive experience with BiOptimizers products Requirements Strong communication skills Comfort interacting directly with customers Genuine interest in helping others
Join Our Team as an Inbound Sales & Customer Service Representative for Home ServicesPosition Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings + Weekend Rotation Required)We are seeking a dynamic Inbound Sales & Customer Service Representative to manage high-volume inbound calls and assist customers with their plumbing needs. Your primary goal will be to transform these conversations into scheduled service appointments and memberships.This role is not just about answering calls; it's a sales-oriented customer service position. You'll guide discussions, resolve issues, and effectively encourage customers to take action.If you are comfortable speaking on the phone, enjoy helping others, and are eager to develop your inbound sales skills, then this opportunity is perfect for you.Your Key ResponsibilitiesInbound Calls & Sales ConversationsManage high-volume inbound calls with professionalism and confidenceAssess customer needs and suggest appropriate servicesDrive conversations towards scheduled appointments following established scriptsQuickly gain trust and maintain a calm, solution-oriented demeanorScheduling, Sales & UpsellingEfficiently book service appointmentsIntroduce and clarify membership plans (Pipeline Club)Spot upsell opportunities while ensuring a positive customer experienceIntegrate service and sales in every customer interactionCRM & Systems ManagementAccurately log calls, bookings, and notes in CRM systemsAdhere to structured scripts, workflows, and SOPsKeep customer records clean and completeCustomer Experience & RetentionConfidently handle objections and concernsProfessionally de-escalate frustrated customersProvide a consistent, high-quality customer experienceTeam CollaborationCollaborate closely with dispatch and operations teamsCoordinate with offshore team members to ensure smooth service deliveryProvide feedback to enhance scripts, tools, and workflowsSuccess MetricsAchieving high call-to-booking conversion ratesConsistent accuracy in appointment schedulingStrong conversion rates for membership (Pipeline Club)Positive customer feedback and satisfaction levelsThorough and reliable CRM documentation
Full-time|$953/mo - $953/mo|Remote|Remote — Costa Rica
Seize Your Career Opportunity with The Credit Pros - Fully Remote Position!Elevate Your Career in the Growing Credit Sector!Are you ready to advance your career in a dynamic environment? At The Credit Pros, we recognize that diverse experiences fuel innovation and success. We are on the lookout for passionate individuals who are eager to learn and excel in new challenges. If you are excited about being part of a team that balances hard work with fun, your future with TCP awaits!About Us:The Credit Pros stands as a national frontrunner in credit repair, committed to assisting clients in removing negative, inaccurate, outdated, and erroneous entries from their credit reports. Our mission transcends mere repair – we educate clients about the credit system and empower them to enhance their financial health proactively. As an esteemed Inc. 5000 company, we lead the industry in growth while building a remarkable organization that positively influences the lives of our clients and team members. Our commitment to excellence has positioned us among the top 50 workplaces recognized by Inc. Magazine and earned us the prestigious Smart CEO Magazine Corporate Culture Award.Role Overview:As a bilingual (Spanish & English) Client Success Representative, you will be instrumental in enhancing client satisfaction and driving revenue through retention and growth initiatives. You will deliver phone-based support to our customers from the comfort of your home! Your role involves resolving and escalating product and platform issues, as well as addressing account and billing inquiries. Utilizing your strong communication skills and customer-centric approach, you will empathetically engage with TCP’s customers to resolve their concerns.Your Responsibilities:Respond to customer inquiries via phone, email, and chat according to standard operating procedures.Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) to manage daily operations.Escalate and assign issues to the appropriate departments when necessary.Document, review, and follow up on customer requests and resolutions.Conduct investigations and research to provide accurate solutions.Maintain and update customer records during interactions.Meet key performance indicators for customer interaction time, call quality, and occupancy.Address billing and collections inquiries, including payment plans, account balances, and overdue payments.Clarify charges, generate statements, and process billing adjustments.Manage service cancellations while applying retention strategies and solutions.Participate in cancellations training and implement retention strategies as part of your daily responsibilities.What We Are Seeking:Fully bilingual in Spanish and English.Strong communication skills and a customer-first mindset.Ability to work independently and collaboratively in a remote setting.Proficient in using various software tools and platforms.
Why This Role ExistsOur clients depend on efficient, precise, and timely order processing and shipment coordination to maintain seamless operations. This position is pivotal in ensuring operational excellence, minimizing errors, and enriching the customer experience throughout order management, documentation, and logistics.In this role, you will not just process orders—you will be the central force of operational reliability, keeping workflows organized, ensuring customer communications are clear, and shipments are delivered on time. Your contributions will significantly influence customer satisfaction, drive repeat business, and enhance operational efficiency. Your Key Responsibilities1. Accurate Order ProcessingEfficiently enter, track, and manage customer orders in QuickBooks/ERP with meticulous attention to detail.Ensure accurate record-keeping, documentation, and reporting for all orders.2. Documentation & Shipment CoordinationPrepare export documents, packing lists, certificates, and shipping papers.Work closely with freight forwarders to guarantee timely and error-free deliveries.3. Proactive Customer EngagementHandle email communications with customers regarding order status, updates, and documentation needs.Address inquiries efficiently, providing clear guidance and follow-up.4. Operational Reporting & InsightsCreate weekly operational reports detailing order volume, shipping statuses, and any issues encountered.Identify process bottlenecks and suggest improvements to enhance efficiency and accuracy. Your Background3+ years of experience in customer service, order processing, or operational support within a manufacturing environment.Hands-on experience with QuickBooks or ERP systems is essential.Experience in coordinating international shipments is highly desirable.Previous experience in high-volume or fast-paced environments (e.g., events, logistics, or large-scale service operations) is a plus. Your CharacteristicsDetail-Oriented: You proactively catch errors before they occur and ensure accuracy at every step of the process.Proactive & Organized: You consistently follow up and excel in structured workflows.Process-Driven: You manage multiple orders, documents, and communications while meeting deadlines.Customer-Centric: You recognize the significance of clear, professional communication.Accountable: You take ownership of results and ensure operational reliability.
Job Title: Inbound Sales & Customer Service Representative (Home Services)Position Type: Full-Time, RemoteWorking Hours: U.S. Hours (including evening and weekend shifts on a rotating schedule)About the RoleJoin our team as an Inbound Sales & Customer Service Representative, where you'll manage a high volume of inbound calls, assist customers with their plumbing needs, and expertly guide them towards scheduling service appointments and exploring membership options.This position is perfect for those who thrive on assisting customers over the phone, excel in a structured sales environment, and are eager to enhance their skills in inbound sales, appointment scheduling, and customer experience, supported by established processes and resources.Your contributions will be vital in generating revenue while ensuring a calm, professional, and customer-centric phone experience.Key ResponsibilitiesInbound Calls & Customer InteractionsHandle incoming customer calls with empathy, professionalism, and assurance.Identify customer concerns and offer suitable service solutions.Direct conversations towards successfully booking service appointments using established call flows.Appointment Scheduling, Sales & Membership SupportAccurately and efficiently schedule plumbing service appointments.Introduce and explain the Pipeline Club membership as appropriate.Spot upsell opportunities while prioritizing customer satisfaction.Systems, Documentation & ToolsLog all calls, bookings, and notes accurately in the CRM.Adhere to documented scripts, workflows, and call processes.Provide constructive feedback to enhance call flows, tools, and overall efficiency.Customer Experience & Team CollaborationResolve customer concerns or escalations in a professional manner.Uphold consistent call quality and customer satisfaction standards.Work with offshore team members to ensure seamless service delivery.What Makes You a Great FitYou are confident in speaking with customers over the phone and can easily build rapport.You find joy in helping others and achieving results.You are accountable, reliable, and comfortable working towards defined goals.You welcome coaching, feedback, and the opportunity for continuous improvement.You quickly adapt in fast-paced, call-driven environments.Required Experience & SkillsExperience in inbound sales, call center sales, or customer service.Demonstrated ability to convert inbound inquiries into booked appointments.Strong communication, objection-handling, and upselling skills.Comfort using CRM and other relevant tools.
Bilingual Customer Support Agent (Spanish & English) Join our innovative team that leverages AI technology to revolutionize the financial services sector. As a Customer Support Agent, you will assist clients in effectively managing their retirement plans, while contributing to the enhancement of AI capabilities in addressing complex inquiries. About the Role We are in search of a dedicated and customer-focused Bilingual Customer Support Agent who is fluent in both English and Spanish. Your primary responsibilities will include responding to customer queries through various channels such as phone, email, and live chat, with a particular focus on retirement plan support, account management, and technical troubleshooting. Key Responsibilities Deliver timely and accurate bilingual support through phone, email, and live chat to ensure an exceptional customer experience for both English and Spanish speakers. Assist customers with account activations, integration issues, and product-related questions. Provide detailed information on clients' retirement plan options including 401k, IRA, and Profit Sharing Plans. Troubleshoot technical issues and escalate more complex cases as necessary. Utilize tools such as Zendesk, Aircall, and internal CRM systems to manage and resolve customer interactions effectively. Work collaboratively with internal teams to escalate issues and enhance customer service standards. Qualifications High school diploma or equivalent; a degree in Business, Finance, or IT is advantageous. Fluent in both Spanish and English, with excellent verbal and written communication skills in both languages. Prior customer service experience is preferred, with a background in retirement plans being a plus but not mandatory. Strong problem-solving skills and the ability to work independently as well as in a team setting. Proficiency in using customer service software and CRM tools.
Join Our Team as a Customer Support RepresentativePart-Time, Hourly | Flexible CoverageWe are looking for an exceptional customer support representative to deliver culturally aware and adaptable support for our premium direct-to-consumer (DTC) apparel brand. The ideal candidate will be able to increase availability during crucial product launches and marketing initiatives, while maintaining efficiency during slower periods.Compensation will be hourly, with schedules provided one week in advance whenever possible.Initial Staffing ModelAvailability for weekend shifts is essentialCommitment of approximately 20–35 hours per weekSchedules to be shared one week aheadHours may vary based on:Product launchesPromotional eventsInfluencer and press engagementsKey ResponsibilitiesCustomer Support & CommunicationRespond to customer inquiries via email and chat on GorgiasProvide a warm, empathetic, and brand-aligned communication styleAssist with order inquiries, including:Shipping and deliveryReturns and exchangesFit and product-related questionsPromptly escalate sensitive or VIP cases as neededOperational ExcellenceIdentify recurring customer issues and trendsMaintain high standards of ticket quality and documentationAdhere to established workflows and brand guidelinesSupport During Launches & Peak TimesProvide flexible support during:Product launchesKey marketing campaignsIncreased traffic from influencer promotionsDeliver quick responses during peak periodsAssist with social DM inquiries related to support during launchesService Level Expectations (SLAs)Email response time during launches: within 24 hoursEmail response time during off-peak: within 48 hoursStrict adherence to:Brand voice and toneQuality standardsEscalation proceduresAttention to detail and accuracy, given the brand's public image
pavago is seeking a Senior Customer Service Lead & Trainer based in Costa Rica for a fully remote position. This role centers on guiding and supporting the customer service team to strengthen overall performance. Role overview The Senior Customer Service Lead & Trainer sets the standard for service excellence. By offering hands-on training and daily support, this person helps representatives grow their skills and confidence. The goal: ensure every customer interaction meets high expectations. Key responsibilities Lead by example to model effective customer service techniques Deliver training sessions and ongoing support to team members Help shape a positive team culture and improve customer satisfaction Work environment This position is fully remote within Costa Rica, allowing for flexibility and the ability to work from home while making a direct impact on both team performance and customer experience.
The Customer Service Specialist for Health Care serves as the primary liaison for Health Care Providers (HCPs) and patients, addressing intricate patient access challenges. In this role, you will become a subject matter expert in insurance processes, prior authorizations, exceptional customer service, and alternative funding strategies. Your responsibilities will include providing clear and accurate information regarding patients' medical and pharmacy benefits, financial assistance, and access inquiries. You will enhance the efficiency of the wider access team by managing and disseminating insurance intelligence. Responsibilities include: - Delivering top-notch customer service for inbound and outbound calls to ensure first-call resolution. - Offering insights on insurance coverage, verification details, prior authorization statuses, and alternative funding options for both existing and newly launched products. - Providing healthcare offices with updated plan forms, portals, and websites for prior authorizations and appeals. - Clearly communicating and educating customers on the outcomes of their inquiries. - Investigating and resolving complex issues for patients facing escalated challenges such as access difficulties or savings card issues. - Conducting benefit investigations and liaising with HCPs, patients, or pharmacies as necessary. - Adapting quickly to business process changes related to all drugs and channels. - Documenting information accurately in the required systems and communicating insurance details effectively via phone, electronic methods, and fax, adhering to established policies. - Identifying potential Adverse Event situations for reporting to Pharmacovigilance, ensuring compliance with FDA regulations. - Supporting changing business priorities by remaining flexible in task execution to benefit patients and the services provided. - Collaborating cross-functionally to identify and implement process improvements. - Liaising with healthcare providers, insurance companies, AbbVie Patient Access Support representatives, filling pharmacies, and patients to effectively administer Patient Support Service programs. - Educating stakeholders on access processes tailored to their patients' insurance plans.
Join our dynamic sales team as a Sales Development Associate where you will leverage your bilingual skills in French and English to drive new business opportunities. You will be responsible for identifying and qualifying leads, establishing relationships with potential customers, and contributing to our overall sales strategy.In this role, you will work closely with sales executives and marketing teams to effectively communicate our product offerings, ensuring that we meet the needs of our diverse clientele. Your ability to articulate the value of our solutions will be key to your success.
Full-time|$2.1K/mo - $2.1K/mo|Remote|Remote — Costa Rica
Join The Credit Pros for an exciting and permanent full-time remote opportunity!Elevate Your Career in the Booming Credit Repair Sector!Are you ready to advance your career? At The Credit Pros, we understand that diverse viewpoints are essential for fostering innovation and achieving success. We are in search of passionate individuals who are eager to learn and thrive on new challenges. If you’re looking to become part of a dynamic team that values hard work and fun, your future with us is bright!About The Credit Pros:As a leading national firm in credit repair, The Credit Pros is committed to assisting clients in removing negative, inaccurate, outdated, and erroneous information from their credit reports. Our mission transcends repair; we also educate clients about the credit system and empower them to enhance their financial health. Recognized as an Inc. 5000 company, we are at the forefront of industry growth and dedicated to creating an exceptional workplace that positively influences the lives of our clients and employees. Our commitment to excellence has earned us a place among Inc. Magazine's top 50 workplaces and the prestigious Smart CEO Magazine Corporate Culture Award.Position Overview:As a Remote Sales Development Representative, you will be instrumental in our client acquisition and revenue growth efforts. This thrilling role involves no cold calling, as you will work with pre-qualified leads, leveraging advanced software tools to engage potential customers. Your outstanding communication skills, persuasive capabilities, and proactive
About the Role idt is looking for a Customer Success Manager based in Costa Rica. This role focuses on helping customers reach their goals with our solutions. The Customer Success Manager acts as a trusted advisor, guiding clients throughout their experience and delivering strong support. What You Will Do Build and maintain strong relationships with customers Understand client needs and help them achieve desired outcomes Guide customers through their journey with idt Collaborate with other departments to address feedback Contribute to product improvements based on customer insights What Matters for Success Strong relationship-building skills Ability to understand and respond to customer needs Comfort working with teams across the company Dedication to providing excellent support
Experian is hiring a Customer Support Specialist II in Heredia. This position centers on helping customers with questions, troubleshooting problems, and making sure each interaction leaves a positive impression of Experian’s products and services. Role overview Customer Support Specialists handle a range of customer inquiries, aiming to resolve issues efficiently and accurately. The team values clear communication and a focus on customer satisfaction. What you will do Respond to customer inquiries through various channels Resolve product or service issues promptly Work to ensure each customer has a positive experience Requirements Strong interest in customer service Ability to work effectively in a busy setting Commitment to providing helpful, friendly support
Tebra exclusively communicates with candidates via official email addresses (@tebra.com, @patientpop.com, or @kareo.com) and through our applicant tracking system, Greenhouse. We will only request sensitive personal information through our official application portal — not through social media or text messaging. Please note that we do not conduct interviews via instant messaging.About the RoleThe Product Support Representative plays a vital role in providing exceptional support to our customers, ensuring accurate and timely resolutions to their inquiries in line with established policies and procedures. This role prioritizes troubleshooting challenges, offering proactive solutions, and fostering customer satisfaction. Successful representatives will utilize their product knowledge, communication skills, and available resources to efficiently address inquiries, meet performance metrics, and contribute to a collaborative team atmosphere.Your Area of FocusManage a high volume of inbound calls daily, ensuring prompt and precise responses to customer inquiries.Exhibit a positive, empathetic, and professional demeanor towards customers at all times.Quickly and accurately respond to customer inquiries using effective troubleshooting skills to identify root causes.Engage with customers through phone, email, and chat, asking targeted questions to fully understand their concerns.Acknowledge and resolve customer inquiries with active listening, tailoring solutions to meet their needs.Maintain comprehensive knowledge of Tebra's products, tools, and resources to assist customers effectively.Document and maintain detailed records of customer interactions, transactions, comments, and complaints for effective tracking.Collaborate with team members and leadership to resolve complex or recurring issues.
Job Title: Customer Support SpecialistPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RolePavago is seeking a dynamic and service-oriented Customer Support Specialist to enhance customer interactions, resolve issues effectively, and deliver an exceptional customer experience.In this role, you will be responsible for case management, proficient communication, billing assistance, and interdepartmental collaboration. Acting as the primary point of contact for customers, you will ensure their inquiries and concerns are addressed promptly and efficiently.The ideal candidate will be meticulous, responsive, and thrive in a fast-paced environment where customer satisfaction takes precedence.Key ResponsibilitiesCase Management & Documentation Create and manage cases in Salesforce for all customer interactions. Keep precise and detailed records of issues, updates, and solutions. Ensure all customer interactions are accurately documented and tracked. Triage & Prioritization Evaluate the urgency of incoming customer requests and prioritize effectively. Assign and monitor case ownership to guarantee timely resolution. Oversee open cases to ensure consistent progress towards closure. Customer Communication Provide proactive updates to customers within 24 hours. Communicate clearly and professionally via phone, email, and other platforms. Keep customers informed throughout the resolution process. Internal Collaboration Collaborate closely with service, installation, and receivables teams to resolve issues. Coordinate with various departments to ensure timely and accurate solutions. Escalate issues as needed to secure swift resolutions. Billing Support Address billing and invoice-related inquiries from customers. Encourage customers to opt for auto-billing when appropriate. Assist with follow-ups on overdue accounts in coordination with the receivables team. Problem Solving & Process Improvement Investigate recurring issues and identify root causes. Document findings and propose enhancements to processes. Contribute to improving overall customer experience and operational efficiency. Customer Satisfaction Confirm customer satisfaction prior to case closure. Motivate satisfied customers to leave positive reviews. Ensure a consistently positive and professional experience for customers. What Makes You an Ideal Candidate You are dedicated to customer service excellence and focused on delivering outstanding support. You possess strong organizational skills and attention to detail in managing multiple cases. You communicate effectively and maintain a positive demeanor under pressure.
Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Customer Support Specialist who will take charge of customer cases, swiftly resolve issues, and ensure an exceptional support experience.This role goes beyond simply responding to tickets. You will:Oversee cases from initiation to resolutionCollaborate across multiple teamsAddress root causes of problemsKeep customers updated throughout the processIf you are committed to seeing issues through to complete resolution, then you could be the perfect fit for this role.Your ResponsibilitiesCase Management & CRM OwnershipUtilize Salesforce to create and manage customer casesKeep records organized, structured, and accurateDocument:IssuesUpdatesResolutionsProvide visibility across all customer interactionsTriage & PrioritizationEvaluate the urgency of incoming requestsPrioritize cases based on impact and service level agreements (SLA)Monitor case ownership to ensure consistent progressPrevent cases from stagnatingCustomer CommunicationRespond to customer inquiries within 24 hours or lessOffer proactive updates throughout the case lifecycleCommunicate effectively through:EmailPhoneOther channelsEnsure customers are always informed about:The current statusNext stepsInternal CollaborationPartner closely with:Service teamsInstallation teamsReceivables teamsFacilitate cross-departmental collaboration to resolve issues promptlyEscalate issues as necessary to avoid delaysBilling SupportAddress inquiries regarding billing and invoicesAssist in resolving discrepanciesFollow up on accounts that are past dueEncourage customer enrollment in auto-billingProblem Solving & Process ImprovementInvestigate and identify root causes of recurring issuesDocument findings and suggest enhancementsContribute to reducing repeat issues and inefficienciesCustomer Experience OwnershipConfirm customer satisfaction before closing casesEnsure every interaction is:ProfessionalClearPositiveEncourage satisfied customers to share their experiences through reviews
About UsOwner.com is revolutionizing the way local restaurants grow and thrive in the digital landscape through our innovative AI growth system.Our AI technology optimizes SEO, marketing strategies, and online ordering systems to boost first-party orders. Unlike traditional platforms that require small business owners to navigate complex software, Owner.com provides a user-friendly system managed by industry experts.Think of us as your dedicated team of engineers and marketers, empowering local restaurants to compete with larger chains.Our VisionWe aim to support independent restaurants in achieving success online. Yet, our mission extends beyond the food industry; many local businesses face similar challenges as technology giants encroach on their market, threatening their profitability and existence.Once we perfect our solutions for restaurants, our goal is to expand our services to every type of local business.In the future, we envision millions of local business owners leveraging our technology to thrive in the digital age.Read our Series C memo here →Our AchievementsSince 2020, we have generated tens of millions in revenue and processed over half a billion dollars in online orders. Currently, 1 in 5 Americans have utilized an Owner.com website, and we have successfully assisted over 20,000 restaurant owners, saving them nearly $200 million in fees.Our TeamOur team comprises hundreds of talented individuals from top companies in the SMB software space, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. We are on track to scale even more rapidly by 2026 to meet our growing customer base.
About UsAt Redis, we are the innovators behind the technology that powers the fast applications of today’s world. Whether you’ve checked the weather, made a purchase with your credit card, or tracked your flight status online, you’ve experienced our impact. Join us in creating a faster world with simpler, more efficient experiences.We are currently seeking exceptional Customer Success Engineers to join our dynamic CSE Team in Costa Rica. In this pivotal role, you will assist our clients in navigating challenges, provide essential support for product adoption, and foster strong relationships with our global customer base. As a customer advocate, you will be integral to our success.Our Customer Success Engineers also play a vital role in promoting business growth by identifying upselling and cross-selling opportunities among our existing clients. You will work closely with customers in the post-sales phase, ensuring comprehensive account management.In this position, you will act as the primary point of contact for top-tier clients, guiding them through their customer success journey, helping them achieve their goals, and facilitating their business growth using Redis’ cutting-edge technology. The ideal candidate will be a proactive multi-tasker with a positive attitude, a passion for challenges, and a commitment to delivering exceptional client service.Your main responsibilities will include managing customer retention efforts, mitigating churn risks, and ensuring long-term satisfaction with our services. Additionally, you will help clients maximize their use of Redis for business growth. If you thrive in a fast-paced, evolving environment and are eager to go above and beyond to support clients, this is the perfect opportunity for you.Responsibilities:Manage and oversee support tickets to ensure timely resolution.Prioritize tickets according to the customer issues presented.Adopt a forward-thinking approach to customer service by proactively reaching out to clients for specific activities, including End of Life support and Redis usage risk mitigation.
Join Puulse Marketing as a Remote Sales Representative, where your primary responsibility will be to engage with potential clients via phone and assist them in selecting the best solutions tailored to their needs. This is a full-time remote sales position dedicated to closing sales rather than lead generation. You will work during Eastern Standard Time hours, making outbound calls that lead to sales, with an average earning potential of $2,000+ USD per month (base hourly or commission, whichever is greater). High achievers can earn even more through commissions and bonuses.Exceptional performers have opportunities for growth, including potential relocation to our Dubai headquarters. From day one, you will benefit from paid training, effective scripts, and continuous coaching to ensure your success. Additionally, you will be part of a vibrant, high-energy team culture characterized by sales competitions, rewards, and acknowledgment of your efforts.Key Responsibilities Initiate outbound calls and follow up with leads Articulate product benefits and respond to inquiries Close sales and achieve weekly/monthly targets Maintain and update leads within the CRM system Uphold a positive and professional representation of Puulse Marketing Compensation & Schedule Average earnings: $2,000 USD/month, with no earning cap Base pay: $6.50 USD/hour or commission (whichever is higher) Commission: Starting at $50 per sale, reaching up to $75 Top performers earn over $3,000 USD/month Work schedule: Monday–Friday (with occasional Saturdays) during EST hours (9 AM–6 PM) Benefits Comprehensive paid training and ongoing coaching Performance bonuses in addition to commissions Fully remote position within a supportive and energetic team Opportunities for career advancement within Puulse Marketing Qualifications Prior experience in sales or customer service (phone sales experience is a plus, but not mandatory) Excellent communication skills with advanced proficiency in English (C1 on CEFR scale) Reliable high-speed internet connection Quiet and distraction-free workspace suitable for making calls Functional computer/laptop with up-to-date software Headset with clear audio quality Comfortable using CRM systems and phone dialers (training will be provided) Availability to work full-time Eastern Standard Time (EST) hours
