Senior Customer Service Representative

MSX InternationalSant Just Desvern

On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in customer service roles, preferably in a senior capacity. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Proficient in customer service software and tools. Problem-solving skills and a customer-centric mindset.

About the job

Role overview

The Senior Customer Service Representative will handle a range of customer inquiries, working to resolve issues and improve satisfaction with each interaction. The role involves responding to requests, troubleshooting problems, and maintaining a high standard of service.

What you will do

Respond to customer questions and concerns in a timely manner
Work to resolve issues and ensure customer needs are met
Support the team’s goal of providing high-quality service

Requirements

Experience in customer service roles
Strong communication and problem-solving skills
Ability to manage multiple requests and prioritize tasks

About MSX International

MSX International is a global leader in providing innovative solutions and services to the automotive industry. With a commitment to excellence and a focus on customer satisfaction, we empower our employees to thrive in a collaborative and diverse environment.

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