About the job
Join Us in Revolutionizing Education.
At Compass, we are passionate about partnering with schools to introduce innovative solutions that enhance educational processes, community culture, and student learning outcomes. Our offerings are meticulously crafted to enrich the educational experiences of students, teachers, and parents alike, allowing you to leave each day knowing you've positively impacted someone's educational journey.
Our comprehensive school management platform is currently utilized by over 5,000 schools across Australia and internationally. With a dedicated team of more than 300 Compass professionals, we are committed to providing intelligent school management solutions that make a difference.
Role Overview
As a Senior Customer Success Consultant, you will engage with our priority clients to guarantee their satisfaction and retention with the Compass platform. Your role will involve working closely with independent schools, delivering exceptional service and support that drives retention, increases Annual Recurring Revenue (ARR), and fosters advocacy for our product among potential clients.
Key Responsibilities:
- Oversee the workflow for implementation, training, and account management of assigned flagship schools.
- Facilitate the implementation of new modules with clients.
- Conduct on-site and remote training sessions and account management visits.
- Deliver top-notch service to your portfolio of clients.
- Encourage all schools within your portfolio to become active promoters of the Compass platform.
- Develop strong relationships with school leadership to ensure successful product rollouts.
- Maintain detailed notes and feedback, escalating customer concerns as necessary.
- Provide support through phone, email, and in-person interactions as required.
- Proactively address concerns to maximize customer satisfaction.
Your Profile
We are seeking individuals who demonstrate creativity and strong problem-solving skills. Our clients present us with diverse challenges, so excellent customer service skills are paramount. We value candidates who embrace diversity and excel in collaborative environments.
Essential Qualifications:
- Proven service-oriented mindset with motivation and enthusiasm.
- Ability to perform well under pressure.
- Excellent verbal and written communication skills.
- Meticulous attention to detail and commitment to seeing tasks through to completion.
- Capacity to foster positive professional relationships with clients and educational professionals.
Desirable Qualifications:
- Previous experience in customer success or account management within the education sector.
- Familiarity with school management systems or educational technology.
- Relevant certifications in customer service or project management.
