Senior Customer Success Manager at Alloy.ai | Denver, CO

Alloy.aiDenver, CO

On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, candidates should possess:Proven experience in customer success or account management, ideally within the technology or consumer goods sectors. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Exceptional communication and interpersonal abilities to foster relationships with diverse stakeholders. Demonstrated ability to manage multiple projects simultaneously while maintaining a high level of detail. A proactive mindset with a passion for helping clients achieve their goals.

About the job

Role overview

The Senior Customer Success Manager joins the Client Solutions team to support and expand Alloy.ai’s Mid-Market and Enterprise customer base. These segments are central to the company’s business, requiring scalable strategies and strong, value-driven engagement. This position is based in Denver, CO.

What you will do

Independently manage key accounts, focusing on efficiency across a portfolio
Identify customer needs and priorities, set clear goals, and ensure follow-through
Address a range of customer challenges and help clients achieve measurable results with their retail partners
Develop hands-on experience with demand-side analytics
Build a strong understanding of the metrics used by retailers and trade partners throughout the supply chain

Impact

This role helps customers make better decisions and improve profitability. Alloy.ai measures its own effectiveness by the growth and success of its customers and their teams.

About Alloy.ai

Alloy.ai is an innovative startup focused on solving the complexities of supply and demand for consumer goods companies. With a team of experts from leading organizations, we are committed to driving operational efficiency and enhancing profitability for our clients.

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