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Experience Level
Senior
Qualifications
Proven experience in customer success or account management, preferably within the enterprise software sector. Strong understanding of financial services and risk management solutions. Excellent communication and interpersonal skills. Ability to analyze customer data and metrics to inform strategic decisions. Demonstrated track record of driving customer engagement and satisfaction. Strong problem-solving and organizational skills.
About the job
Join Nice as a Senior Customer Success Manager specializing in Enterprise solutions. In this pivotal role, you will drive customer satisfaction and retention by ensuring our enterprise clients achieve their desired outcomes with our cutting-edge Actimize solutions. You'll collaborate closely with cross-functional teams to deliver exceptional service and support, fostering long-term relationships with key stakeholders.
About Nice
Nice is a global leader in providing software solutions that enhance customer engagement and operational efficiency. With a commitment to innovation and excellence, we empower organizations across various sectors to optimize their processes and achieve their strategic goals.
As a Senior Customer Success Manager at Virtru, you will play a pivotal role in driving customer satisfaction and success within the Global Public Sector. Your expertise will enable you to build meaningful relationships with clients, ensuring that they maximize the value of our solutions. You will lead cross-functional teams to address customer needs and enh…
At boxxe, we believe technology transcends mere hardware and software; it's fundamentally about people. Our commitment to fostering meaningful relationships, coupled with our extensive expertise and practical know-how, drives our mission. We prioritize our customers, partners, and the environment, and we recognize that our people are the key differentiators.We thrive on understanding, collaborating, simplifying, caring, and delivering, constantly striving to make technology more human.Your Role in the Big PictureAs a Senior Account Manager, you will engage with both prospective and existing customers, tailoring Public Sector-specific services that reflect their needs. You will advocate for boxxe's exceptional capabilities in software and hardware solutions, manage the end-to-end sales cycle, and develop robust relationships with pivotal stakeholders within customer digital transformation teams.Key ResponsibilitiesEngage new and existing customers to communicate boxxe's vision and message.Nurture leads into viable business opportunities.Identify and understand the transformational needs of your customers.Establish and strengthen relationships with new and potential clients.Continuously enhance your technology knowledge and skills.Develop in-depth Public Sector market intelligence.
Join Scale AI's dynamic International Public Sector team, dedicated to leveraging artificial intelligence (AI) to tackle significant challenges in the public sector globally. Our primary initiatives include:Developing tailored AI applications that will enhance the lives of millions.Creating premium training data for national large language models (LLMs).Providing upskilling and advisory services to amplify AI's impact.Our Scale Generative AI Platform (SGP) is the backbone of production-grade generative AI applications, offering foundational services, APIs, and infrastructure that expedite adoption across various industries. As we transition more applications from prototype to production, we are making substantial investments in the core platform that facilitates this scaling.We are in search of a strategic and technically adept Engineering Manager to spearhead our international engineering efforts, driving the development of bespoke applications for our public sector clientele.At Scale, we do more than create AI solutions—we empower the public sector to revolutionize their operations and better serve citizens through innovative technology. If you are eager to shape the future of AI within the public sector and wish to become an integral part of our pioneering team, we invite you to connect with us.
Full-time|On-site|London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast
As a Senior Delivery Manager within the UK Public Sector at Version 1, you will play a pivotal role in leading and guiding delivery teams to ensure successful project outcomes. You will be responsible for managing client relationships, optimizing project methodologies, and driving high standards of service delivery. Your leadership will be vital in fostering a collaborative environment where teams can thrive and deliver exceptional results for public sector clients.
Join Beauhurst as a Senior Account Executive focused on the Public Sector, where you will leverage your expertise to drive growth initiatives and build strong relationships with governmental clients. In this pivotal role, you will develop strategic account plans, identify opportunities, and collaborate with cross-functional teams to deliver tailored solutions that meet client needs.
Hybrid from London Office (Liverpool Street) and Client sitesPermanent – Full-TimeJoin Burendo, an award-winning consultancy celebrated for our ability to deliver innovative technology solutions that enhance customer experiences and drive value for organizations. Our mission is straightforward: to empower businesses to make a positive impact on people, society, and the planet through cutting-edge technology that is efficient and easy to use.At Burendo, we believe in the power of collaboration and the incredible achievements we can accomplish together.What differentiates us is our approach to project delivery. We maintain a practical mindset—thinking big while planning effectively, adapting swiftly, and focusing relentlessly on results, regardless of the complexity of the challenge. Our passion lies in fostering innovation, questioning the norm, and collaborating at every stage. We prioritize caring for our people, value partnerships, listen to diverse perspectives, and believe in treating everyone with fairness. We're also committed to sharing our knowledge, using our expertise to support others' growth and enabling organizations to thrive over the long term.We seek a driven Senior Business Development Manager to enhance our expanding sales team at Burendo.This role focuses on securing new business in the Government and wider Public Sector. You will identify and develop opportunities, establish trusted relationships, and close deals that facilitate digital transformation and favorable policy outcomes.As a proactive sales professional, you will thrive in an autonomous environment, possess a comprehensive understanding of how Government and Public Bodies engage with the market, and confidently navigate framework-based procurement. With a robust network within technology communities linked to Government, you will blend consultative selling with a commercial mindset to drive sustainable growth.Key Responsibilities:Generate and qualify leads through proactive outreach, networking, referrals, and industry engagement.Leverage marketing-generated leads and SDR opportunities to cultivate and sustain a robust sales pipeline.Build and maintain relationships with senior stakeholders and decision-makers across target organizations.Collaborate with the Head of Business Development and team to produce high-quality tender responses.Work closely with presales to appropriately qualify, shape, scope, and price client engagements.Maintain precise pipeline forecasts and CRM records, providing regular updates to the Head of Business Development.Represent Burendo at networking events, industry forums, and speaking opportunities to elevate our profile.Champion our outcome-based, consultative approach in all client interactions.
Join CyberArk as a Senior Solutions Engineer focused on the Public Sector, where you will play a key role in designing and implementing cutting-edge solutions that protect our clients' sensitive information. You will collaborate with cross-functional teams to address complex security challenges and provide tailored solutions that meet our clients' needs. Your expertise will contribute to enhancing our clients' security posture and ensuring compliance with governmental regulations.
Join our dynamic team at Turner Townsend as a Programme Manager specializing in the Public Sector. In this pivotal role, you will lead and manage a range of projects aimed at transforming public services and enhancing community outcomes. Your expertise will contribute to the successful delivery of projects that make a significant impact on society.As a Programme Manager, you will be responsible for strategically overseeing project timelines, budgets, and resources, ensuring that all deliverables align with client expectations and organizational goals. You will work closely with stakeholders, fostering collaboration and driving innovation to deliver high-quality results.
Team Overview The Shared Success Customer Success Management (CSM) team is part of the Customer Experience group at Realtime Board Global. This organization also includes Renewals, Customer Education, and Support. The Shared Success CSM team uses a pooled, scale-oriented model to support a large and growing customer base. Digital engagement is the foundation, with group sessions and data-driven prioritization ensuring that personal interaction happens where it matters most. Our team partners with clients to help them get the most out of Miro, an AI-enhanced platform for modern workflows. By working closely with customers, we encourage innovation, better collaboration, and new ways of working. We use product insights, lifecycle signals, and scalable engagement strategies to drive measurable improvements in retention, adoption, and growth across a diverse global customer base. Role Overview The Customer Success Manager (CSM) on the Shared Success team plays a key part in shaping and delivering a modern, scalable approach to Customer Success. This role suits individuals who are self-driven, comfortable with shifting priorities, and eager to learn and adapt. The CSM manages direct customer interactions, using data signals to prioritize efforts across a portfolio. Product usage, lifecycle indicators, and health metrics inform engagement strategies. Working with colleagues around the world, the CSM contributes to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Curiosity, accountability, and strong organizational skills are important, as is the ability to use data, technology, and emerging AI tools to achieve meaningful outcomes for customers. What You Will Do Oversee a portfolio of customers, prioritizing engagement based on data and product signals Drive adoption, retention, and growth by delivering value through scalable programs and group engagements Collaborate with engineering, product, and design leaders to translate business objectives into actionable results using Miro Develop and refine playbooks and experiments to support thousands of customers at scale Engage with stakeholders at all levels, from individual users to C-level executives What We Look For Experience in customer success or a related field, ideally with a focus on digital or scaled engagement models Ability to adapt quickly and thrive in changing environments Strong organizational skills and accountability Comfort using data, technology, and AI to inform decisions and strategies Consultative approach with confidence in engaging a range of stakeholders Background working with engineering, product, and design teams Fluency in AI concepts and their practical application in customer success Location This role is based in London, UK.
Role overview Primer.io is seeking a Senior Customer Success Manager in London to work closely with clients across Europe. This position focuses on guiding customers through the full use of Primer.io’s products and services. The Senior Customer Success Manager serves as the primary point of contact for European clients. Building strong, trusted relationships is central to this role. The work involves supporting customers, answering questions, and helping them make the most of what Primer.io offers. Encouraging product adoption and ensuring customer satisfaction are key priorities. The goal is to help clients achieve success with Primer.io’s solutions and maintain a positive, ongoing partnership.
As a Senior Partner Sales Manager (PSM) at Datadog, you will be responsible for managing and enhancing a portfolio of established, revenue-ready public sector partners. Your mission will be to further Datadog's impact across government and regulated industries. This role emphasizes scalability—ensuring the sustainability and growth of existing business while identifying new opportunities and expediting adoption within various government agencies and programs.In collaboration with Systems Integrators, Managed Service Providers (MSPs), and Value-Added Resellers (VARs), you will integrate partners into account strategies, co-sell initiatives, and agency engagements. Working in tandem with Datadog's field sales teams, you'll drive tangible outcomes that contribute to our goals. We seek a seasoned partner leader who possesses strong judgment, a proactive approach to execution, and the capability to convert partner maturity into ongoing revenue growth and a broader public sector influence.At Datadog, we prioritize a collaborative office culture, fostering relationships that enhance creativity and teamwork. We embrace a hybrid work model to support our Datadogs in achieving their ideal work-life balance.
As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.
Your Next Challenge AwaitsFreshworks is on the lookout for a seasoned Senior Manager of Customer Success to spearhead and expand our UKI team. Located in London, you will be pivotal in ensuring our Enterprise and Mid-Market clients derive substantial value and achieve sustainable success with Freshworks. In this role, reporting to the Director of Customer Success EMEA, you will establish regional strategies, lead a dynamic team of Customer Success Managers (CSMs), and foster cross-functional collaboration to deliver exceptional customer experiences. This strategic yet hands-on leadership position is perfect for an individual passionate about driving outcomes, nurturing talent, and transforming customer success at scale.Key ResponsibilitiesGuide and mentor a team of 8 CSMs across various European markets.Enhance customer retention, growth, and advocacy within the Enterprise and Mid-Market segments.Create scalable, data-informed frameworks for success plans, health assessments, and operational playbooks.Collaborate across departments including Sales, Product, Support, and Marketing to shape expansion strategies and enhance customer engagement.Act as a senior sponsor for strategic accounts, cultivating robust, outcome-focused relationships.Represent the Voice of the Customer, shaping global Customer Success strategies and best practices.Defining SuccessYou will lead a motivated, high-achieving team that consistently delivers tangible results—enhancing retention, growth, and overall customer health. Your influence will extend beyond your team, shaping how Freshworks scales Customer Success across Europe through collaboration, operational excellence, and data-driven methodologies.
Role Overview PA Consulting Group is looking for a Delivery Manager with a focus on the public sector. This role is based in London and centers on supporting government clients through transformation projects and practical solutions. What You Will Do Lead projects for government and public sector clients Work closely with cross-functional teams to deliver results Apply consulting skills to improve service delivery and client outcomes About the Team Join a group committed to making a real difference in public services, working alongside colleagues who bring a range of skills and perspectives to each engagement.
Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients
Full-time|On-site|London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast
We are seeking an experienced Senior Business Analyst to join our dynamic team, focusing on Government Digital Services (GDS) and the Public Sector. In this pivotal role, you will leverage your analytical expertise to drive impactful projects, ensuring the delivery of high-quality solutions for our clients. You will collaborate with various stakeholders to identify business needs, analyze requirements, and facilitate the implementation of effective strategies that enhance service delivery.
Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.
About Charlotte Tilbury BeautyFounded in 2013 by the renowned British makeup artist Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape. Our mission is to simplify makeup applications for all with an intuitive range of products that are easy to use, choose, and gift. Today, we continue to set records across diverse markets and categories while rapidly expanding our reach.In just a decade, Charlotte Tilbury Beauty has seen remarkable growth, becoming one of the most talked-about brands in the beauty sector and beyond. We operate in over 50 markets and have a dedicated team of over 2,300 employees who contribute to our collective success.As a truly global business, Charlotte Tilbury Beauty is committed to delivering exceptional growth and innovative retail experiences, powered by cutting-edge technology. Our internal culture thrives on embracing challenges, fostering disruptive ideas, and achieving success as a team. The vibrant energy of our brand is inspiring, and we are on the lookout for extraordinary talent to join us in driving our limitless ambitions forward.About the RoleWe are in search of a dynamic and passionate Global PR Manager to oversee all facets of our global public relations strategy. Your primary focus will be on enhancing brand and product visibility through effective media engagement, influencer collaborations, and partnerships with makeup artists. This position reports directly to our Head of PR. You will collaborate closely with our regional PR & Advocacy teams across North America, the UK, Europe, Asia-Pacific, and the Middle East to design, implement, and assess strategic PR initiatives. These efforts will aim to introduce new markets, store openings, product launches, brand partnerships, and campaigns while engaging our diverse audience to boost brand awareness and sales.Key Responsibilities:Craft and execute innovative PR strategies and plans that resonate globally, while accommodating local nuances to elevate the Charlotte Tilbury brand among target audiences.Uphold and promote our core brand values while collaborating with all departments, including sales, digital, training & education, product development, and marketing, to produce integrated campaigns and compelling content.Partner with the marketing team to create and facilitate record-breaking launch events for new products or regions.Devise and manage communication strategies to support our brand portfolio and new product development, driving key brand objectives.Formulate launch plans for significant new product activities and marketing campaigns.Execute plans to secure and maximize engagement with celebrity influencers and key media outlets.
Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.
Join Nice as a Senior Customer Success Manager specializing in Enterprise solutions. In this pivotal role, you will drive customer satisfaction and retention by ensuring our enterprise clients achieve their desired outcomes with our cutting-edge Actimize solutions. You'll collaborate closely with cross-functional teams to deliver exceptional service and support, fostering long-term relationships with key stakeholders.
