Senior Customer Success Manager (Strategic Legal)

Join Everlaw as a Senior Software Engineer in Test and play a pivotal role in shaping our quality culture. As part of the fastest-growing SaaS company in legal technology, you will help drive our automated testing initiatives. Your responsibilities will include enhancing our CI/CD pipelines, implementing cutting-edge automation techniques, and mentoring our …

Everlaw is seeking a highly skilled Senior Software Engineer with a passion for crafting advanced observability tools. We value humility and a willingness to learn as you tackle the intricate challenges of litigation technology. Our work involves a variety of technologies including search, databases, data visualization, distributed systems, machine learning, real-time collaboration, and intuitive user interfaces. You will have the freedom to explore our entire system and operate with substantial autonomy across the technology stack.We are committed to finding driven engineers who are dedicated to their craft, produce high-quality code, and utilize the best tools available without adhering to rigid methodologies. This approach has enabled us to develop sophisticated technology with a compact, talented team. Despite our growth, we maintain a culture that allows you to take ownership of significant features, produce exemplary code, learn extensively, and enjoy your work. Our focus is on code quality and maintainability, with no sprints or deadlines to hinder your creativity.Engineering serves as the backbone of the Everlaw Platform. Our team is responsible for building features and ensuring the seamless operation of our products through automation and monitoring tools. We also provide valuable insights and data to the entire Everlaw organization. At our core, we are builders who enjoy the creative process of developing smart, reliable, scalable, and secure software. We empower our team members to excel by addressing complex engineering challenges and providing mentoring, coaching, and constructive feedback.At Everlaw, our mission is to promote justice by illuminating truth. We foster an open and vibrant company culture, prioritizing the professional growth of our team members. We offer an annual learning and development stipend and regular career goal check-ins with managers. If you value passion, integrity, big thinking, and a desire to learn, we encourage you to apply! Don’t hesitate to reach out if you feel you can contribute to our team, even if you think you might lack some of the required skills.This is a full-time, on-site position located in Oakland, California.

Join Everlaw as a Senior Software Engineer specializing in Database Systems to lead the advancement of our essential data infrastructure. As a dynamic mid-sized SaaS company in a phase of rapid growth, our challenge transcends mere data storage; it encompasses crafting and coding solutions that guarantee data accessibility, high performance at scale, and the capability to support the next generation of AI-driven functionalities. In this pivotal role, you will serve as a principal contributor and design owner of our databases and storage layer, seamlessly transitioning between low-level performance optimization and high-level system architecture. Your primary focus will be on designing and implementing code for resilient, scalable solutions. You will work closely with a core team of engineers while also mentoring engineers across the broader engineering organization to elevate their database knowledge. Collaboration with a community of senior and staff engineers experienced in search, cloud infrastructure, full-stack SaaS application development, data science, and performance optimization will be an integral part of your role. Note: We value practical expertise. We seek a software engineer who appreciates the theoretical aspects but thrives on the actual execution of building reliable, high-performance production data systems. At Everlaw, our engineering teams are central to our mission. We foster a vibrant and open culture while being committed to the professional development of our team members. We offer an annual learning and development stipend along with regular career goal check-ins with managers. If you desire a work environment that cherishes passion, integrity, expansive thinking, and a thirst for knowledge, we would love to hear from you! If you feel you may be lacking some skills, we encourage you to apply anyway—there is no such thing as a 'perfect' candidate. This is a full-time, exempt position requiring on-site presence three days a week in Oakland, California.

At Everlaw, we are transforming our release infrastructure to embrace a future where AI agents play a pivotal role in our deployments. We are seeking a proactive Senior Software Engineer who will be instrumental in constructing, optimizing, and reinforcing the pipelines, data models, and APIs vital for this evolution.This role is centered on execution and requires a hands-on software engineering approach, moving beyond the mere maintenance of legacy systems. You will engage in coding, fine-tuning Gradle/Bazel builds, troubleshooting CI issues, and creating API endpoints that facilitate secure interactions between our infrastructure, human users, and AI agents. Your work will lay the groundwork for an agent-ready platform, enhancing our operational efficiency.At Everlaw, our engineering efforts are integral to our mission of promoting justice through illuminating truth. We handle mission-critical, highly confidential data across both commercial and FedRAMP-regulated environments, and our release infrastructure plays a crucial role in upholding that trust.This is a full-time, on-site position based in Oakland, California, with an expected hybrid work schedule of 3 days in the office and 2 days remote.

Everlaw is on the lookout for a skilled Renewals Specialist to spearhead our initiative towards establishing a center of excellence for contract renewals. As our inaugural hire in this area, you will lay the groundwork for a more extensive, specialized team aimed at demonstrating efficiency in opportunity management. Your role will exemplify our core values of mutual respect, transparent communication, an ambition to elevate standards, and an unwavering commitment to enhancing the client experience. Collaborating closely with Customer Success Managers, Account Executives, and experts from Strategy and Operations, Legal, and Finance, you will forecast, manage, and successfully close renewal opportunities in a productive and effective manner. You will oversee T-120 orchestration, renewal opportunity and quote administration, forecasting, and ensure system hygiene across SFDC/QTC/Ironclad/Gainsight. While the role is primarily non-customer facing, you may occasionally engage in direct communication with customers as needed, predominantly via email. Your contributions will significantly influence our customers' success and Everlaw’s financial performance.At Everlaw, we are driven by a mission to promote justice by illuminating truth. Our company culture is dynamic and inclusive, and we are dedicated to fostering the professional growth of our team members. We provide an annual learning and development stipend and conduct regular check-ins with managers regarding career aspirations. If you are seeking an environment that values passion, integrity, expansive thinking, and a desire to learn, we encourage you to apply! Even if you feel you may not meet every qualification, we advocate for applicants who can add value to our team.This is a full-time, exempt position based in our Oakland, CA office, featuring a hybrid work schedule: in-office on Mondays, Wednesdays, and Thursdays, with the flexibility to work from home on Tuesdays and Fridays.

Everlaw is on the lookout for a dynamic Senior Manager of Customer Success who will play a pivotal role in building a top-tier Customer Leadership Team. This position is essential in driving results and implementing an effective consumption-based customer success strategy tailored for the technology sector. As an embodiment of our core values—mutual respect, egoless communication, a commitment to excellence, and an unwavering focus on client satisfaction—you will lead a dedicated team of Customer Success Managers and Associates. Your team will oversee the complete post-sale client journey within our Legal Enterprise segment.Your mission will be to cultivate a team that delivers an unparalleled customer experience by collaborating closely with clients to share best practices for integrating Everlaw into their technology ecosystems, managing escalations, and ensuring customers fully realize their investment's value. Additionally, you will engage in deep collaboration with various departments, including Sales, Business Development, Product, Engineering, Finance, Marketing, and the broader Customer Experience organization (including Support and User Education), to guarantee a value-driven user experience. Your contributions will significantly enhance our customers' daily experiences, drive growth for the company, and position you as a strategic leader within the Customer Success team.At Everlaw, we are dedicated to advancing justice by uncovering truth. Our vibrant company culture fosters professional development, offering an annual learning and development stipend, as well as regular manager check-ins to discuss career aspirations. If you seek a workplace that values passion, integrity, innovation, and a thirst for knowledge, we encourage you to apply. If you feel you may lack some qualifications, don't hesitate—at Everlaw, we believe there is no such thing as a 'perfect' candidate.This is a full-time, exempt position based in our Oakland, CA office, with a hybrid work schedule: in-office Monday, Wednesday, and Thursday, with the option to work from home on Tuesday and Friday.

Everlaw is on the lookout for a Principal Product Designer who will be instrumental in shaping the future of our AI-driven litigation platform and guiding our product development process. This pivotal leadership position requires a visionary to create innovative AI experiences that deliver substantial value to our users and our organization. You will set principled guidelines for human-AI collaboration, design scalable systems, and steer company strategy through exceptional design and leadership.At Everlaw, we are dedicated to advancing justice by uncovering truth. We empower legal teams within law firms, government bodies, corporations, and non-profits to navigate millions of documents to find critical evidence in high-stakes litigation and investigations. The Product Design team plays a central role in this mission, converting complex workflows into user-friendly, powerful, and distinctly human experiences. As AI transforms the legal landscape, we are committed to creating systems that enhance human intuition, communicate uncertainty effectively, and maintain the robustness necessary in the quest for justice. We take pride in crafting an outstanding product while nurturing a strong user-centered design culture throughout the organization.We believe there is no such thing as a ‘perfect’ candidate. If you are passionate about this role and believe you can add value, we encourage you to apply. This is a full-time position based in our Oakland, California office, with a hybrid work schedule: in-office on Monday, Wednesday, and Thursday.

Everlaw is on the lookout for a results-driven and strategically-minded Director of Governance, Risk, Compliance & Trust (GRCT). In this pivotal role, you will spearhead the GRCT function, establishing a guiding vision for risk management, customer trust, and scalable compliance initiatives that foster business innovation rather than hinder it.As you report directly to the VP of Information Technology & Security, you will be responsible for the daily oversight and ongoing enhancement of Everlaw’s risk, compliance, and trust programs, ensuring our governance framework evolves alongside our business. This position is uniquely positioned at the intersection of technical expertise and commercial facilitation, collaborating closely with DevOps, Product Security, Corporate Security, Legal, Engineering, Sales, and Customer teams to distill complex requirements into actionable controls and credible assurances that bolster customer confidence.

Everlaw is on the lookout for a Senior Engineering Manager, Platform to spearhead initiatives that enhance developer experience, boost productivity, and innovate AI-driven developer tools. Your leadership will empower engineers to deliver high-quality software with speed, safety, and scalability.In this role, you will oversee the roadmaps for build/test infrastructure, continuous integration (CI), local development environments, and developer workflows. Additionally, you will define the strategy and execution for AI-enhanced and autonomous developer tooling: assessing, constructing, and deploying solutions that automate routine tasks, allowing engineers to concentrate on more complex challenges.This position is pivotal, bridging platform engineering and AI. We are committed to advancing a future where intelligent agents participate actively in our software development life cycle (SDLC), automating functions like test triage, code linting, code reviews, and eventually broader development responsibilities. Achieving this vision necessitates a robust foundation: dependable CI, swift feedback mechanisms, observable infrastructure, and user-friendly tools. You will be responsible for ensuring the developer platform is reliable enough for these agents to operate on, while also delivering AI-driven tools that enhance engineer productivity.About the TeamThe Platform Engineering organization is embarking on a multi-phase initiative to prepare Everlaw's SDLC for agent readiness. This includes stabilizing CI reliability and developer feedback loops, launching autonomous agent workflows in secure environments, and integrating agents as integral contributors to our codebase. Your team will play a vital role in this mission, collaborating closely with the Release Engineering team, which manages release and deployment processes, as well as the AI Platform team.About EverlawAt Everlaw, engineering forms the backbone of our platform. We develop innovative features and functionalities within our product and its supporting cloud infrastructure, ensuring seamless operation. Our engineers also provide critical data and insights across the organization. We are passionate about the creative process of software development, striving to build intelligent, effective, scalable, reliable, and secure solutions. We achieve this by empowering our team members to perform their best work, tackling intricate engineering challenges, and fostering their growth through mentorship, coaching, and comprehensive feedback.Everlaw's mission is to promote justice by revealing truth. Our company culture is dynamic and inclusive, and we are dedicated to the professional development of our employees, offering an annual learning and development stipend and regular career goal discussions with management. If you seek an environment that values passion, integrity, ambitious thinking, and a commitment to learning, we would be excited to connect with you! If you feel you might lack some qualifications, don’t hesitate to apply—we believe in potential over perfection.

This role uniquely combines legal expertise with cutting-edge technology, playing a pivotal part in shaping our product's future. As a Senior Legal Engineer, you'll contribute your in-depth understanding of legal processes to elevate the functionality of our legal AI. Your mission will be to optimize system prompts, design evaluations, and guarantee that every output adheres to real-world legal standards. You will be crucial in assessing and enhancing the accuracy and quality of the legal workflows generated by our product. By integrating legal domain expertise, data analysis, and workflow modeling, you will ensure our AI tools are not only precise but also aligned with user needs. This hands-on position involves collaborating closely with engineering, product, and design teams to define AI performance metrics, requiring you to curate datasets that reflect the interactions of legal teams with various documents.

Join Everlaw as a passionate Atlassian Systems Engineer and play a pivotal role in enhancing our IT team's efforts! Reporting directly to the Director of Corporate IT, you will significantly influence the daily experiences of our employees by leveraging your technical skills, logical thinking, attention to detail, and project management expertise to implement cutting-edge technology platforms. You will lead successful projects with the collaborative support of your teammates. Set your own standard by being self-motivated, intellectually curious, and methodical—tackling complex challenges with a comprehensive approach and delivering effective solutions. Your exceptional collaboration and communication skills will enable you to work across diverse teams to identify opportunities and implement effective solutions. Your contributions will be vital as you join a rapidly growing startup, helping it scale and enhancing your skills while supporting our mission to help users uncover truth and promote justice. At Everlaw, our mission is to advance justice by illuminating truth. We foster an open and democratic company culture and are committed to the professional development of our team members, offering an annual learning and development stipend along with regular discussions with managers regarding career aspirations. If you're looking for a workplace that values passion, integrity, innovative thinking, and a desire to learn, we encourage you to apply! We believe there is no such thing as a ‘perfect’ candidate, so if you feel you can add value, we’d love to hear from you. This is a full-time, exempt position based in our Oakland office with a hybrid work schedule: in-office Monday, Wednesday, and Thursday, with the option to work from home on Tuesday and Friday.

Everlaw is seeking a Staff/Principal AI Engineer to play a pivotal role in shaping and implementing our technical strategy for AI integration within our legal discovery and litigation technology products. AI is at the heart of our offerings, representing a significant leap forward in our mission to promote justice through enhanced truth illumination. We tackle complex litigation challenges using AI to process millions, even hundreds of millions, of documents and multimodal inputs. In this position, you will lead a dedicated team of AI engineers, providing technical mentorship to enhance the AI capabilities across our engineering organization. You will collaborate with a network of seasoned engineers, experts in domains such as databases, storage technologies, search, cloud infrastructure, full-stack SaaS design, data science, and performance. This role offers you the opportunity to engage directly with our Chief Technology Officer and other senior leaders, enhancing your visibility and influence within the company. At Everlaw, engineering is integral to our mission. Our culture fosters openness and vibrancy, and we are deeply committed to the professional development of our team members, offering an annual learning and development stipend along with regular career goal discussions. If you are passionate, possess integrity, think big, and have a thirst for knowledge, we would love to hear from you! We encourage all candidates, even those who may not meet every qualification, to apply if they believe they can contribute positively to our team. This is a full-time, exempt position located onsite (3 days a week in-office) in Oakland, California.

Everlaw is on the lookout for a talented Senior Product Designer who excels at transforming complex challenges into user-friendly experiences. Join our innovative Product team and take charge of creating features for our AI-powered litigation platform, managing projects from inception to launch. Your expertise will be pivotal in translating vague challenges into sophisticated solutions, always with a user-centric approach. You will also have the opportunity to mentor fellow designers and collaborate closely with Product and Engineering teams.Our mission at Everlaw is to promote justice by illuminating truth. We empower legal teams across law firms, government agencies, corporations, and nonprofits to navigate through millions of documents to extract vital evidence in high-stakes litigation and investigations. Operating in a multi-billion dollar industry, we leverage cutting-edge technology and thoughtful design to enhance our services. We collaborate with all 50 state Attorneys General and numerous prestigious law firms on some of the most significant cases being litigated today. Our Product Design team is crucial to this mission, turning intricate, high-pressure workflows into seamless, impactful, and user-friendly experiences. As AI reshapes the legal landscape, we are dedicated to designing systems that enhance human intuition, clarify uncertainties, and maintain the integrity required in the quest for justice. We take pride in crafting an exceptional product while nurturing a strong user-centered design culture throughout the organization.We recognize that the ‘ideal’ candidate is subjective. If you are passionate about this role and believe you can make a valuable contribution, we encourage you to apply. This position is a full-time role based in our Oakland, California office, featuring a hybrid schedule: in-office work on Monday, Wednesday, and Thursday, with remote work options available on Tuesday and Friday.

At Everlaw, we are committed to advancing justice by uncovering truth. Our innovative platform, powered by AI and hosted in the cloud, is transforming how legal professionals—including law firms, government agencies, and corporate legal teams—manage vast amounts of digital information for investigations, eDiscovery, and case preparation. With our rapid growth, we are eager to welcome dedicated individuals who share our passion for making a difference! As a pivotal member of our Financial Planning and Analysis (FP&A) team, you will take charge of forecasting and analyzing operating expenses within our Sales and Marketing divisions, with a specific emphasis on sales compensation and marketing investments. Your expertise will be vital in aligning expense forecasts with revenue projections and collaborating closely with Marketing leadership to enhance planning, forecasting, and performance tracking. This role, reporting directly to the Vice President of FP&A, is perfect for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and possesses a robust background in financial modeling and data analysis.

As a Senior Customer Success Manager within the Strategic Corporate division at Everlaw, you will be a key strategic partner and trusted advisor to leading corporations and their external legal teams. Utilizing your extensive workflow expertise and deep knowledge of the legal sector, you will assist clients in maximizing the value of Everlaw’s solutions, guiding them through effective change management, and facilitating the integration of our tools into their central business strategies. Your role will emphasize the development of high-trust relationships, showcasing credibility, reliability, and a consultative approach to ensure customer success, foster adoption, and deliver quantifiable outcomes. If you are driven by a passion for empowering clients, thrive in fast-paced environments, and are dedicated to doing what is right for both clients and Everlaw, we invite you to join our mission to promote justice by illuminating the truth.At Everlaw, our mission is to advance justice by revealing the truth. We cultivate a company culture that is open and democratic, deeply committed to the professional growth of our team members. We provide an annual learning and development stipend and conduct regular check-ins with managers to discuss career aspirations. If you seek a workplace that values passion, integrity, big thinking, and a continuous desire to learn, we are excited to hear from you.Don’t hesitate to apply if you feel you may be missing some skills. Everlaw encourages all candidates who believe they can contribute value to our team to submit their applications.This is a full-time, exempt position based in our Oakland, CA, or New York City, NY offices, featuring a hybrid work schedule: in-office on Monday, Wednesday, and Thursday with the option to work from home on Tuesday and Friday.

Everlaw is searching for a dynamic Senior Strategic Partnerships Manager to lead and expand our alliances with key managed services providers (MSPs) within the legal services and e-discovery sectors. MSPs represent a critical and rapidly growing segment for Everlaw and play a pivotal role in achieving our revenue objectives. In this position, you will leverage your expertise in partner management, partnership strategy, and collaborative deal development to cultivate meaningful relationships with MSPs and other channel partners engaged in litigation and investigation services. Your ability to think strategically and communicate effectively will be essential as you navigate complex business relationships to enhance the joint enterprise that Everlaw is building alongside our strategic partners, ultimately driving US revenue and market success for our flourishing enterprise SaaS business.The Business Development team at Everlaw is instrumental in constructing and nurturing our partner ecosystem, engaging with a diverse array of partners — including managed services, resellers, technology firms, and non-profits — to facilitate the market introduction of Everlaw’s innovative technology. Our team is highly collaborative, partnering closely with Sales, Customer Success, Legal, Marketing, and Product teams to forge strategic partnerships that empower our customers to derive maximum value from Everlaw.At Everlaw, our mission is to promote justice through the illumination of truth. We pride ourselves on a vibrant and open company culture, and we are dedicated to the professional development of our team members, offering an annual learning and development stipend as well as regular check-ins with managers concerning career aspirations. If you are looking for a workplace that values passion, integrity, ambition, and a commitment to learning, we would be thrilled to hear from you! If you feel you might be missing some qualifications, please don't hesitate to apply — we believe in the potential of diverse candidates and encourage you to bring your unique value to our team.This is a full-time opportunity based in our Oakland, CA or New York, NY office with a hybrid work schedule: in-office presence required Monday, Wednesday, and Thursday, with the option to work from home on Tuesday and Friday.

At Everlaw, our mission is to advance justice by illuminating truth. We believe that the pursuit of justice is inseparable from the pursuit of truth, and our innovative platform empowers users to uncover it effectively. As a cloud-native and AI-driven solution, Everlaw is transforming how law firms, government agencies, and corporate legal departments navigate vast amounts of digital data for internal investigations, eDiscovery, and case preparation. We are in a phase of rapid growth and are eager to welcome passionate individuals to join us on this remarkable journey!As an integral member of the Financial Planning & Analysis (FP&A) Team, you will take charge of revenue modeling activities, including planning and forecasting revenue, analyzing customer data, and generating revenue-related metrics. This role is pivotal in enhancing our revenue modeling and curating data to facilitate its continuous improvement. You will lead the annual budgeting process and our quarterly rolling forecast, directly supporting revenue objectives. Reporting to the Vice President of FP&A, you will have the chance to play a significant role in scaling our FP&A team.

Everlaw is on the lookout for a Director of Partner Development to lead the strategic expansion of our partner business within the legal technology sector. In this pivotal role, you will craft and execute strategies aimed at developing diverse channel partnerships, including Managed Service Providers (MSPs), global advisory firms, Alternative Legal Service Providers (ALSPs), and tiered distributors. You will play a vital role in architecting Everlaw's framework for scaling our channel business.The ideal candidate will possess a wealth of experience in partner-driven business development and will be adept at negotiating and structuring innovative partnership models. This role is not just about managing existing relationships but also about incubating new joint ventures and spearheading our international growth initiatives.This full-time exempt position offers the flexibility to work remotely or from our offices in Oakland, CA, or New York, NY. Our office-based employees benefit from a hybrid work schedule: in-office on Monday, Wednesday, and Thursday, with the option to work from home on Tuesday and Friday.

Everlaw is on the lookout for a Product Design Manager to spearhead, nurture, and inspire a team of skilled product designers dedicated to crafting impactful user experiences for our AI-powered litigation platform. This pivotal role merges design excellence with effective people management, making it a perfect fit for a design leader passionate about the craft, adept at overcoming technical challenges, and experienced in guiding teams that have delivered outstanding enterprise AI user experiences. You will be instrumental in helping our designers reach their full potential and produce their best work yet.At Everlaw, our mission is to promote justice by illuminating truth. We empower legal teams within law firms, government agencies, corporations, and nonprofits to navigate through vast amounts of documents, uncovering crucial evidence in high-stakes litigation and investigations. This is a multi-billion dollar industry, and we are tackling it with cutting-edge technology and thoughtful design. Our collaborations with all 50 state Attorneys General and numerous law firms on some of the most high-profile cases underscore our commitment to excellence.The Product Design team is at the forefront of our mission, transforming intricate and critical workflows into intuitive and powerful experiences that are distinctly human. As AI reshapes the landscape of legal work, our commitment to designing systems that enhance human intuition, articulate uncertainty with clarity, and maintain the necessary defensibility in the pursuit of justice remains resolute. We take pride in creating an exceptional product while fostering a robust user-centered design culture across our organization.We believe in the value of diverse backgrounds and experiences. If you are passionate about this opportunity and feel you can make a significant contribution, we encourage you to apply. This is a full-time role based in our Oakland, California office, with a hybrid schedule: in-office Monday, Wednesday, and Thursday, while offering the flexibility to work remotely on Tuesdays and Fridays.