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Experience Level
Senior
Qualifications
Proven experience as a Customer Success Manager or similar client-facing role. Strong understanding of customer relationship management principles. Excellent communication and interpersonal skills. Ability to analyze data and derive actionable insights. Experience leading a team is preferred. Bachelor's degree in Business Administration or related field.
About the job
Front Careers is looking for a Senior Customer Success Manager based in San Francisco, CA. This role focuses on helping clients reach their goals and get the most out of our services. The position calls for a seasoned customer success leader who can shape and execute strategies that increase satisfaction, strengthen relationships, and support retention.
What You Will Do
Lead and mentor a team of customer success professionals
Work closely with teams across the company to align on customer needs and solutions
Analyze customer data to improve the client experience and optimize their journey
Oversee onboarding for new clients and provide ongoing support as they grow with us
About Front Careers
Front Careers is dedicated to providing innovative solutions that empower businesses to enhance their customer relationships and drive growth. We pride ourselves on our collaborative culture and commitment to excellence.
As a Senior Enablement Program Manager in the Customer Success department at Amplitude, you will play a crucial role in driving the success of our clients by ensuring they are equipped with the necessary tools and insights to maximize their use of our platform. You will collaborate with cross-functional teams to design and implement enablement programs that …
Full-time|$185K/yr - $215K/yr|On-site|San Francisco, California
About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.
About Us Suger empowers revenue teams to enhance their sales effectiveness by streamlining the transaction processes within cloud marketplaces. Our innovative platform simplifies the buying and selling experiences across major cloud providers like AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake, enabling our customers to manage and grow their deals more efficiently. Our rapid growth stems from our position as the comprehensive orchestration solution for the burgeoning B2B Cloud Marketplaces, harnessing AI and integrating seamlessly with essential systems. Currently, we serve over 250 B2B clients, from industry giants like Snowflake and Intel to agile startups such as Glean and Vanta. Role Overview As a Customer Success Manager specializing in Implementation and AI Enablement, you will oversee the entire customer implementation journey. Your primary responsibilities will include driving customer enablement, ensuring successful adoption, and fostering long-term success. This role encompasses:- Ownership of implementation processes- Customer training and enablement initiatives- AI-driven execution and product education Your role will extend beyond customer onboarding; you will teach both customers and Suger’s AI agents how to efficiently navigate cloud marketplace workflows, ensuring that insights are captured, systematized, and leveraged at scale. This position requires a hands-on, technically-oriented individual who enjoys developing repeatable processes and influencing how our product evolves based on real customer interactions.
Join a dynamic team as a Customer Enablement Manager, where you will play a pivotal role in enhancing customer experiences and driving success through innovative solutions. Your expertise will empower clients to make the most of our cutting-edge hiring software.At Lever, we are on a mission to revolutionize the recruitment landscape by providing top-tier organizations with the tools they need to attract and hire exceptional talent. Collaborating with industry leaders like Netflix and Shopify, we are proud to be recognized as one of the best workplaces in San Francisco and across the United States. We believe that our people are our greatest asset, and we are committed to fostering a supportive, people-first culture.
Full-time|On-site|San Francisco, California, United States
About the Opportunity As a Field Enablement Program Manager at Contentful, you will be instrumental in developing and implementing programs that enhance the capabilities of our Go-To-Market (GTM) teams, encompassing Sales, Solution Engineering, Customer Experience, and Partner Management. Your objective will be to foster field readiness through impactful enablement initiatives that enhance knowledge, refine skills, and promote effective leadership throughout both pre-sales and post-sales processes. What You Will Experience Become a part of a dynamic and high-impact Enablement team that influences field performance and strategic results across global GTM segments. Design and execute structured enablement programs specifically tailored for Sales, Solution Engineering, Customer Experience, and Partner Management roles. Collaborate closely with our Sales and broader Field leadership team on initiatives that enhance core Sales capabilities and stimulate revenue growth. Lead cross-functional collaboration with Marketing, Finance, Human Resources, and Operations to support comprehensive enablement objectives. Drive measurable performance improvements by utilizing KPIs, dashboards, and feedback mechanisms to enhance enablement results. Serve as a program owner and facilitator, conducting both in-person and virtual training sessions, e-learning experiences, and onboarding integration. Ensure alignment with Sales Readiness tools, learning pathways, and best practices in content management. What You Need to Succeed 3–5 years of experience in Enablement, Program Management, Sales, or Customer Experience roles. A strong grasp of key Sales roles, GTM processes, and performance metrics to effectively collaborate with Sales leadership on initiatives that enhance core Sales capabilities and drive revenue growth. Experience in training delivery or a strong inclination towards engagingly delivering in-person/virtual training to Field teams. Exceptional project management abilities with a proven track record of prioritizing and executing complex initiatives successfully. Ability to operate autonomously, with experience in collaborative environments, both remote and in-office. Strong communication and facilitation skills, adept at simplifying complex information for diverse audiences.
Full-time|On-site|San Francisco, CA • New York, NY • United States
Join Figma as a Customer Enablement Manager and play a pivotal role in enhancing our customer journey. You will work directly with clients to ensure they are effectively utilizing our tools and services, driving their success and satisfaction. This position involves collaborating with various teams, providing training, and developing resources that empower our users.
Notion Labs Inc. is seeking a Digital Customer Success Program Manager in San Francisco, California. This position focuses on leading efforts to improve customer engagement and satisfaction across digital channels. Role overview The Digital Customer Success Program Manager will collaborate with teams from different departments to design and implement strategies that help customers get the most out of Notion’s products. This role plays a key part in shaping programs that support customer success, always with an eye on measurable results. What you will do Lead initiatives to enhance how customers interact with and benefit from Notion’s offerings Work with cross-functional groups to develop and refine customer success strategies Apply data-driven insights to improve the overall user experience What we look for Experience in customer success, ideally in a digital or SaaS environment Strong ability to use data to inform decisions and optimize programs Enthusiasm for helping customers achieve their goals Comfort working in a fast-moving setting and collaborating across teams
Full-time|$139K/yr - $188K/yr|Hybrid|San Francisco, United States
At Anaplan, we are a dynamic group of innovators dedicated to enhancing business decision-making through our state-of-the-art AI-powered scenario planning and analysis platform, enabling our clients to surpass their competitors and thrive in the marketplace.What binds Anaplanners across various teams and regions is our unwavering commitment to the success of our customers and our Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, with over 2,400 global companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer leveraging our top-tier platform.Our Winning Culture propels our teams of innovators forward. We celebrate diverse perspectives and ideas, lead with accountability irrespective of titles, strive for ambitious objectives, and enthusiastically acknowledge our achievements, both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, growth, and rewards here. Your unique attributes are valued; join us in shaping the future together!Hybrid Role in SF Bay AreaReporting to the Director of Global EnablementWe seek innovative thinkers who prioritize customer satisfaction and excel in challenging situations, ready to seize a remarkable opportunity. Our mission is to drive predictable growth through three primary objectives: securing larger deals, boosting win rates, and expediting deal progression. At our core, we acknowledge that every team member contributes significant value to the collective effort. This is a workplace where individuals feel acknowledged, valued, and where your unique talents enhance our joint endeavors, extending to the customers we support.We are in search of a true problem solver, capable of addressing technical, architectural, or process-related challenges.
Full-time|On-site|San Francisco, California, United States
Role Overview Postman is looking for a Technical Enablement Program Manager based in San Francisco, California. This role focuses on helping users get the most out of Postman’s API platform. The position involves building and running programs that improve technical skills and make it easier for users to integrate Postman’s tools into their workflows. What You Will Do Design and deliver enablement programs that boost technical understanding of the Postman platform. Create training materials, workshops, and resources for a wide range of users. Work closely with teams across the company to ensure resources meet user needs and support smooth adoption.
Full-time|$176K/yr - $198K/yr|On-site|San Francisco Bay Area
At Discord, we connect over 200 million users every month, predominantly through the excitement of gaming. With over 90% of our users engaging in gaming, they collectively spend 1.5 billion hours each month immersed in an extensive range of games on our platform. We are dedicated to enhancing communication and enjoyment for gamers before, during, and after gameplay. The People Programs team is on a mission to cultivate skills, foster connections, and drive high performance across Discord. We design impactful experiences that empower Discordians to enhance their capabilities, align with our mission, and create fulfilling careers—all aimed at nurturing a high-performance organization. Our initiatives encompass Learning Experience, Employee Engagement, and Talent Management.As the Staff Program Manager for Leadership Enablement, you will spearhead the manager and leadership development aspect of our strategy. You will be in charge of the programs, tools, and experiences that guide how our people leaders learn, develop, and support their teams—whether they are new managers starting their journey or seasoned leaders tackling complex organizational challenges. This high-visibility position will directly shape the effectiveness of leadership across the organization.This role reports to the Senior Director of People Programs.
Full-time|$117K/yr - $143K/yr|On-site|San Francisco, California, United States
Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to simplifying the API lifecycle and enhancing collaboration, enabling users to build superior APIs more efficiently.With our headquarters in San Francisco and offices across Boston, New York, Austin, Tokyo, London, and Bangalore, Postman is privately funded by notable investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Visit us at postman.com or connect with us on X via @getpostman.P.S: We encourage you to explore The "API-First World" graphic novel to grasp our vision and the larger context of our mission at Postman.The OpportunityAs the Sales Enablement Program Manager, you will be instrumental in empowering Postman's global go-to-market teams, including Sales and Post-Sales. Your role will involve designing and implementing enablement projects and programs aimed at enhancing productivity, accelerating onboarding processes, improving managerial effectiveness, increasing pipeline generation, and boosting win rates.This position will support various enablement initiatives across the organization, focusing on continuous learning, skill development, product knowledge, tool adoption, effective customer messaging, leadership development, onboarding new hires, and executing process changes across regions and segments.You will report to the Manager of Revenue Enablement and will thrive in a collaborative in-person work environment.What You’ll DoLead and manage cross-functional enablement projects from inception to completion, ensuring timely delivery and measurable outcomes.Design and implement scalable enablement initiatives that foster continuous learning, effective onboarding, and readiness across go-to-market roles.Drive programmatic and project-based enablement initiatives aligned with business objectives, focusing on skill enhancement, product knowledge, tool updates, and new operational motions.Oversee multiple concurrent enablement projects, ensuring clarity in scope, timelines, dependencies, stakeholders, deliverables, and success metrics.Facilitate engaging in-person and virtual enablement sessions for global teams across various time zones.Champion change management initiatives to ensure effective adoption of new processes and tools.
Full-time|$118.8K/yr - $189.8K/yr|Hybrid|San Francisco - Hybrid
Join Headspace as an AI Enablement Program Manager: At Headspace, we are pioneering an AI-first operating model centered around member safety, privacy, and impactful business outcomes. We are seeking a proactive AI builder and adoption champion—someone who is curious, product-focused, and adept at transforming complex challenges into effective workflows, tools, and results across the organization. In the role of AI Enablement Program Manager, you will spearhead company-wide AI adoption from inception to execution: establishing structured intake and prioritization processes, transitioning pilot projects to full-scale production, equipping teams with essential playbooks and training, and ensuring smooth governance for initiatives. Your influence will span all teams at Headspace as you cultivate a culture of experimentation and scalable adoption through enablement, advocacy, and hands-on implementation. Your fearless, contrarian spirit will allow you to challenge existing norms, conduct insightful experiments, and remove obstacles for teams while adhering to responsible AI guidelines. Contribute to the development of AI agents that empower our teams to #make-the-mission-matter.
About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) is an online personal styling service founded in 2011 and based in San Francisco. The company helps people discover clothing they love, offering a mix of exclusive and national brands tailored to each client’s preferences. Stitch Fix combines the expertise of human stylists with AI-driven recommendations, making it easier for clients to express their style without spending hours shopping in stores or online. Role Overview: Strategic Program Manager, Styling Enablement This remote position focuses on leading major initiatives within the Styling organization at Stitch Fix. The Strategic Program Manager will manage projects from start to finish, working to keep cross-functional teams in sync, timelines on track, and project outcomes at a high standard. Collaboration is central to this role. The Program Manager will work with Product, Engineering, Data Science, Workforce Management, Operations, and Client Support to improve workflows, upgrade platforms, and enhance the client experience. The position also supports better decision-making by helping teams weigh trade-offs, set priorities, and focus on projects with the greatest impact. By supporting multiple projects at once, the Program Manager will help the organization operate more efficiently, keep initiatives moving forward, and reduce friction between teams. What You Will Do Oversee program management for complex, cross-functional projects that affect Styling and the client experience. Translate strategic goals into clear project plans, outlining milestones, dependencies, and success metrics. Drive project execution across teams, maintaining alignment and momentum, and ensuring accountability for deadlines and outcomes. Identify risks, dependencies, and challenges early, and help teams resolve them to keep projects on schedule. Use data and analysis to inform decisions, prioritize work, and connect projects to business results. Support several initiatives at once by improving coordination, clarity, and decision-making across teams. Location This role is remote within the United States.
Full-time|$124.8K/yr - $171.6K/yr|On-site|San Francisco
PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.
Role Overview Front Careers is looking for a Senior Customer Success Manager based in San Francisco, CA. This role focuses on helping clients reach their goals and get the most out of our services. The position calls for a seasoned customer success leader who can shape and execute strategies that increase satisfaction, strengthen relationships, and support retention. What You Will Do Lead and mentor a team of customer success professionals Work closely with teams across the company to align on customer needs and solutions Analyze customer data to improve the client experience and optimize their journey Oversee onboarding for new clients and provide ongoing support as they grow with us
Full-time|$155K/yr - $190K/yr|On-site|San Francisco, CA, United States
At Ripple Labs Inc., we are pioneering a future where value transfer is as seamless as information exchange. Our ambitious vision is already becoming a reality. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we are transforming the global financial landscape and fostering economic equity and opportunity for individuals across the globe. Join a passionate team where you can thrive, enhance your skills, and make a meaningful impact.If you aspire to witness your contributions firsthand and unlock extraordinary career development prospects, come aboard as we create tangible value in the real world.THE ROLE:The Senior Manager of Customer Success is integral to Ripple, responsible for driving revenue growth and product adoption within our customer ecosystem. This role will emphasize strengthening customer relationships by scaling payment volumes, implementing our custody solutions, and identifying opportunities for cross-selling Ripple’s suite of enterprise-grade products.KEY RESPONSIBILITIES:Develop a thorough understanding of each customer’s technical infrastructure, organizational structure, decision-making processes, ambitions, and needs.Act as a trusted advisor and advocate for Ripple, empowering customers to harness Ripple’s full potential and contribute to the creation of innovative solutions.Conduct financial, business, and value analyses, demonstrating the ability to interpret and assess key financial objectives (e.g., cost reductions, revenue growth).Identify upselling and cross-selling opportunities, guiding them towards successful deal closure while collaborating with cross-functional teams.Lead strategic initiatives while working closely with various teams (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal) to creatively resolve complex challenges unique to each client.Gather and relay customer and market feedback concerning Ripple’s value proposition, ensuring it is communicated effectively across the organization.Champion and advocate for internal process enhancements within Ripple.QUALIFICATIONS:Fluency in English; proficiency in Spanish is a plus.10+ years of experience in customer-facing roles within financial institutions or FinTech/crypto organizations.Proven expertise in managing multiple stakeholders in complex environments.Demonstrated success in navigating upsell and cross-sell opportunities.
FieldAI is at the forefront of revolutionizing the interaction between robots and the real world. Our mission is to develop risk-aware, reliable, field-ready AI systems that tackle some of the most challenging problems in robotics, thereby unlocking the full potential of embodied intelligence. Rather than depending solely on off-the-shelf solutions or transformer-only architectures, we adopt a pragmatic approach that fuses cutting-edge research with real-world application. Our solutions are currently implemented on a global scale, and we continually enhance performance through rapid iterations driven by actual field usage. Based in San Francisco, our dedicated team is focused on delivering FieldAI’s innovative technology to our customers through effective sales, customer success initiatives, and solutions engineering. We work closely with clients to comprehend their operational requirements, translate real-world challenges into practical robotics solutions, and facilitate successful technology adoption in complex, unstructured environments.We are searching for a Senior Customer Success Manager who will take charge of strategic customer relationships within our construction sector accounts, ensuring the effective adoption of FieldAI’s technology in the field. This position blends relationship management, operational problem-solving, and cross-functional execution. You will be a trusted partner to our customers, guiding them through deployments, promoting technology adoption, resolving issues, and ensuring they derive measurable value from our robotics platform.This role is ideal for someone who thrives in fast-paced customer environments and is eager to play a pivotal role in scaling customer success at a pioneering robotics company. The ideal candidate will be invigorated by the prospect of establishing deep customer partnerships, tackling complex operational challenges, and serving as the voice of the customer internally as FieldAI expands its footprint in the construction market.
Full-time|$139K/yr - $188K/yr|Hybrid|San Francisco, United States
Anaplan is searching for a Senior Manager, Go-To-Market Enablement to join our team in the San Francisco Bay Area. This hybrid role reports to the Director of Global Enablement and centers on driving predictable growth for the business by focusing on three key areas: securing larger deals, improving win rates, and accelerating deal cycles. Anaplan’s platform supports over 2,400 global enterprises, including brands like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. Our teams share a strong commitment to customer success and value a culture that encourages leadership at every level, celebrates achievements, and welcomes diverse perspectives. Role overview This position prioritizes customer needs and values proactive problem-solving. The Senior Manager, Go-To-Market Enablement will work closely with colleagues across teams to support our mission of empowering clients through scenario planning and analytics. Creativity and strategic thinking are essential, especially when addressing technical, architectural, or process challenges. What you will do Support initiatives that help secure larger deals and improve win rates Collaborate with teams to accelerate the progression of deals Apply creative and strategic approaches to overcome obstacles in the go-to-market process Champion a customer-first mindset in all enablement activities Requirements Experience in go-to-market enablement or a related field Strong problem-solving skills across technical, architectural, or process domains Ability to work effectively in a hybrid San Francisco Bay Area setting Comfort collaborating with diverse teams and stakeholders Anaplan values each team member’s unique contributions. This role offers the chance to grow within a company that recognizes and rewards individual and collective achievements.
Socure specializes in real-time identity verification, supporting businesses, government agencies, and individuals in preventing fraud before it occurs. The team addresses complex issues that influence the future of identity verification worldwide. The Senior Strategic Customer Success Manager position is based in San Francisco, CA and focuses on Socure’s largest enterprise clients. The role centers on building strong relationships with executive stakeholders, aligning on business objectives, and ensuring clients realize meaningful value from Socure’s solutions. Key Responsibilities Serve as a trusted advisor to major enterprise customers, emphasizing strategic alignment and long-term partnership. Collaborate with Account Executives to support renewals and identify upsell opportunities. Work alongside Solution Consultants to drive adoption and deliver strong customer outcomes. Lead executive business reviews, participate in governance forums, and coordinate cross-team alignment efforts. Spot and address potential risks, improve transparency, and foster lasting trust with enterprise clients. Who Succeeds in This Role Individuals who take ownership and adapt to evolving situations. Critical thinkers who tackle customer challenges with accuracy and care. Collaborative team players who set and uphold high standards. This position suits those interested in shaping the future of identity verification and working closely with enterprise clients in a collaborative environment.
Full-time|$150K/yr - $188K/yr|On-site|San Francisco, California
Intercom is a pioneering AI Customer Service company dedicated to enhancing business interactions by delivering exceptional customer experiences.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, enabling businesses to provide seamless and outstanding customer support. When integrated with our Helpdesk, Fin transforms into a comprehensive solution known as the Intercom Customer Service Suite, which enhances support for complex inquiries requiring human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. We are driven by our core values, consistently pushing boundaries, operating with speed and passion, and providing exceptional value to our customers.What’s the opportunity?The Global Sales Organization at Intercom is rapidly evolving, and our GTM Enablement team is growing to meet this demand. Our mission is to empower the GTM teams by providing systems, processes, and strategic insights that maximize productivity and operational excellence.As a Senior GTM Enablement Manager, Operations, you will serve as a vital link between the sales team and cross-functional GTM partners (such as Revenue Operations, Monetization, Legal, and Systems) who shape the policies, tools, and procedures that influence sales performance. Your responsibility will include ensuring that these inputs translate into flawless execution in the field. You will manage the GTM Enablement technology stack, spearhead impactful strategic projects, and implement processes that enable our sales organization to scale efficiently. This role is perfect for a proactive problem-solver adept at transforming complex, cross-functional initiatives into simple, scalable solutions for the sales team.What will I be doing?Reporting to the Senior Director of Global Sales Enablement, you will oversee and drive Intercom’s GTM operational enablement activities and programs globally. Your primary responsibilities will include:GTM Tech Stack Advisory: Optimizing the GTM tech stack to enhance adoption and ensure that sales representatives gain maximum value from these tools.Strategic Project Leadership: Leading and contributing to high-impact, cross-functional strategic projects that boost GTM productivity, streamline processes, and foster meaningful behavioral changes.Cross-Functional Partnership: Acting as the primary enablement liaison for key cross-functional partners, translating strategic insights into actionable outcomes for the sales organization.
