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Experience Level
Senior
Qualifications
Proven experience in customer success, account management, or a related field. Exceptional communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work collaboratively in a team-oriented environment. Familiarity with CRM software and customer support tools.
About the job
frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention.
What You Will Do
Lead new client onboarding and ensure a smooth transition to our services
Develop and refine customer success strategies tailored to client needs
Conduct regular check-ins to monitor progress and address concerns
Work closely with internal teams to suggest and implement improvements to our offerings
Champion customer advocacy throughout the organization
What We Look For
Proactive approach to problem-solving and client support
Experience building and maintaining customer relationships
Strong communication and collaboration skills
Commitment to customer satisfaction and long-term success
About frontcareers
frontcareers is a forward-thinking company committed to enhancing customer experiences through innovative solutions. Our team values collaboration, creativity, and a customer-first mentality, making us a leader in customer success.
Join HeartFlow, Inc. as the Regional Customer Success Director for the Great Lakes region. In this pivotal role, you will lead our customer success initiatives, ensuring that our clients achieve their desired outcomes and maximize the value of our innovative HeartFlow solutions. You will collaborate with cross-functional teams to drive customer satisfaction …
Axsome Therapeutics seeks a Regional Business Director to lead the Sunosi product line in the Great Lakes Region. This leadership role is based in Chicago, IL and centers on driving business growth and supporting a dedicated team. Key responsibilities Direct business development activities for Sunosi throughout the Great Lakes Region Establish and nurture relationships with key stakeholders Lead and mentor a team focused on advancing patient care objectives Location This position is based in Chicago, IL and covers the Great Lakes Region.
Full-time|On-site|Chicago, IL; Minneapolis, MN; Pittsburgh, PA
Canon Design seeks a Regional Health Market Leader to guide healthcare strategy across the Great Lakes Region. This position can be based in Chicago, IL, Minneapolis, MN, or Pittsburgh, PA. Role overview This leader focuses on building and maintaining strong relationships with healthcare clients, industry partners, and community stakeholders. The role involves identifying new opportunities and leading teams to deliver projects that improve care environments throughout the region. What you will do Drive strategic growth for Canon Design’s healthcare practice in the Great Lakes Region. Develop and sustain connections with healthcare organizations and partners. Lead project teams to address the needs of healthcare providers and communities. Ensure all projects reflect Canon Design’s mission to create positive impact through design. Impact This position shapes the future of healthcare environments in the Great Lakes Region. The work helps communities access better care through thoughtful and effective design.
Join Axsome Therapeutics, a pioneering biopharmaceutical company at the forefront of transforming the treatment landscape for central nervous system (CNS) disorders. We are dedicated to delivering innovative scientific breakthroughs by addressing significant care gaps and developing unique products centered on novel mechanisms of action. Our extensive neuroscience portfolio features FDA-approved therapies for major depressive disorder, excessive daytime sleepiness linked to narcolepsy and obstructive sleep apnea, migraines, and several advanced development programs targeting various severe neurological and psychiatric conditions affecting over 150 million individuals in the United States. Together, we are committed to tackling some of the most pressing challenges in brain health, empowering patients and their families to thrive. For more details, visit www.axsome.com and follow us on LinkedIn.
Join HeartFlow, a pioneering medical technology firm dedicated to enhancing the diagnosis and management of coronary artery disease—the leading cause of mortality globally. Our flagship offering, the HeartFlow FFRCT Analysis, utilizes advanced AI technology to provide a detailed, color-coded, 3D visualization of a patient's coronary arteries, helping clinicians assess the impact of blockages on heart blood flow. HeartFlow is the first integrated heart care solution that aids in identifying stenoses, evaluating coronary blood flow, and characterizing coronary atherosclerosis throughout the CCTA pathway. As we expand our innovative product pipeline, we invite you to become part of a team that is transforming precision heart care.HeartFlow is a publicly traded entity (HTFL) celebrated internationally for its healthcare innovations, endorsed by medical societies worldwide, and cleared for use in the US, UK, Europe, Japan, and Canada, having benefited over 500,000 patients globally.The Regional Strategic Sales Director (RSD) is a pivotal leadership role tasked with driving strategic growth and fostering long-term adoption of HeartFlow’s offerings. The RSD will engage with high-level C-suite executives, optimize cardiovascular service lines, and scale our comprehensive suite of solutions across the region. The immediate focus for FY26 is the successful launch of PCI Navigator, our cutting-edge pre-procedural planning tool for Percutaneous Coronary Intervention (PCI).
Full-time|On-site|Chicago, Illinois, United States
Ripple is seeking an experienced and passionate individual to lead our Customer Success and Support teams. As the Director of Customer Success and Support, you will be pivotal in ensuring our clients receive exceptional support and achieve their desired outcomes using our products. You will drive strategic initiatives, enhance customer engagement, and foster a culture of customer-centricity across the organization.
Full-time|$170K/yr - $200K/yr|On-site|Chicago, Illinois, United States
About the RoleAt CADDi, we are dedicated to revolutionizing the manufacturing industry, with our Customer Success team playing a pivotal role in delivering value and fostering growth on a large scale. As the Director of Customer Success, you will be responsible for the overall vision, strategic direction, and execution of our post-sales operations across the United States. This critical role will see you working closely with executive leadership in both the US and Japan to build a scalable, world-class organization.If you are a dynamic leader with a proven track record in navigating complex, high-growth environments, this is a unique opportunity to influence the future of a global manufacturing technology platform.Your ResponsibilitiesLead Team and Drive Organizational Outcomes: Formulate and oversee the Customer Success department's strategic goals and OKRs while mentoring and developing a high-performing team of Customer Success Managers (CSMs).Enhance Scalable Value and Growth: Shape the global customer journey and adoption framework. Collaborate with Sales Leadership to uncover and act on cross-sell and upsell opportunities, and analyze trends impacting customer health.Boost Customer Advocacy: Develop impactful customer narratives and case studies. Initiate programs that elevate CADDi and our customers as leaders in the industry.Shape Product and Global Strategy: Act as the executive Voice of the Customer (VOC) for Product and Engineering teams. Create foundational Customer Success playbooks and processes to support sustained hyper-growth in collaboration with our Japan headquarters.Strategic Account Management: Drive success for CADDi’s most valued accounts, fostering relationships with C-level executives and overseeing transformation initiatives.RequirementsWho You Are:Experience: 8+ years in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.Proven Scalability: Demonstrated success in scaling post-sales or service organizations, achieving net revenue retention targets, and defining key performance metrics.Industry Expertise: Extensive experience within global manufacturing, complex industrial operations, or enterprise B2B SaaS ecosystems is highly advantageous.Strategic Vision: A visionary thinker capable of formulating multi-year organizational strategies and translating them into actionable initiatives.Exceptional Communication: A persuasive communicator able to distill complex operational challenges for C-level stakeholders.Position RequirementsWork Environment: Required to work in-office 5 days a week at our Chicago, IL location.Travel: Willingness to travel up to 50% of the time.
HeartFlow, Inc. is at the forefront of medical technology, pioneering innovations that enhance the diagnosis and management of coronary artery disease— the leading cause of mortality globally. Our flagship solution, the HeartFlow FFRCT Analysis, utilizes advanced AI algorithms to deliver a non-invasive cardiac test. This test generates a detailed, color-coded 3D model of a patient’s coronary arteries, illustrating how blockages affect blood flow to the heart. As the first AI-powered integrated heart care solution across the CCTA pathway, HeartFlow empowers healthcare professionals to accurately identify stenoses (RoadMap™ Analysis), evaluate coronary blood flow (FFRCT Analysis), and analyze coronary atherosclerosis (Plaque Analysis). Join us as we expand our innovative product pipeline and contribute to the evolution of precision heart care.As a publicly traded company (HTFL) recognized internationally for our commitment to healthcare innovation, we are endorsed by medical societies worldwide and are accessible for use in the US, UK, Europe, Japan, and Canada, having positively impacted over 500,000 patients globally.The Implementation Manager is a pivotal member of our Customer Success team, responsible for leading the integration of HeartFlow’s technology into customer accounts. This role serves as the technical support conduit, ensuring prompt resolution of field issues and driving customer satisfaction and loyalty.Key Responsibilities:Spearhead the implementation process for integrating HeartFlow’s innovative technology into new customer accounts.Oversee implementation projects for novel products or features, collaborating closely with the commercial team and customers.Deliver comprehensive training for end-users and the commercial team on HeartFlow products and CT data requirements, aligning with detailed training plans.Provide clinically relevant and technical insights in response to inquiries regarding the utilization of HeartFlow technologies.Document and manage customer feedback, training sessions, complaints, and resolutions within HeartFlow’s Customer Relationship Management system, contributing to the enhancement of our knowledge base for customer issues.Proactively ensure accurate implementation processes and maintain communication with stakeholders.
Full-time|Remote|Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, Indiana; Kansas City, Missouri; Minneapolis, Minnesota; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; Remote - East; St Louis, Missouri
Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.
Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.
The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.
About 3i Members 3i Members is an exclusive, growing community built for family offices and private investors. The platform connects high net worth individuals to share investment opportunities, insights, and networks, with a focus on alternative and off-market deal flow. Since launch, the network has helped facilitate nearly $1 billion in investments through its 700+ engaged members. Role Overview: Regional Director (Chicago) 3i Members is hiring a Regional Director to support and grow its Midwest presence. This remote, independent role is based in Chicago and centers on building relationships, driving member engagement, and expanding the 3i network in the region. Main Responsibilities Strategic Development Build strong relationships with members in the region, understanding their investment, personal, philanthropic, business, and career goals. Advocate for members and help shape the growth and direction of 3i locally. Work closely with the 3i HQ team to develop and deliver strategies for member engagement and growth in the Midwest. Member Engagement Oversee onboarding for new members, ensuring smooth integration and immediate access to 3i resources. Conduct quarterly check-ins to track members’ progress and help them reach their goals within the 3i framework. Connect members with relevant investment groups, events, masterminds, and curated introductions. Act as a liaison between members and the 3i investment team, sharing timely and relevant investment opportunities. Maintain a high-quality member experience that encourages renewals. Member Growth Drive efforts to attract new members, increasing the network’s value and reach in the Midwest.
Role Overview Forward Networks, Inc. is hiring a Regional Sales Director based in Illinois. This role leads sales efforts across the region, focusing on revenue growth and long-term client partnerships. What You Will Do Develop and implement a strategic sales plan for Illinois Manage and coach a team of sales professionals Work closely with marketing and product teams to align solutions with client needs Build and maintain strong relationships with clients throughout the region
Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success
Role overview CrossCountry Consulting is hiring a Director of Business Development for the Midwest Region. This position is based in Chicago, IL and centers on expanding the firm's reach and increasing its client base across the Midwest. What you will do Identify and pursue new business opportunities throughout Chicago and the broader Midwest. Develop and maintain relationships with key stakeholders in target markets. Lead a team to achieve or surpass established sales targets. Use industry experience and an established network to position CrossCountry Consulting as a trusted advisor to clients.
Fever is a tech platform that connects millions of people each month with cultural and live entertainment experiences in over 55 countries. The company works with partners like Netflix, F.C. Barcelona, and Primavera Sound, delivering events that reach a global audience and supporting creators with data-driven insights. Role overview The Regional Production Director (Events) will join the Fever Originals team in Chicago. This leadership position focuses on curating and executing live events and permanent experiences, using data and insights to create memorable moments for attendees. The role carries responsibility for both the creative and operational aspects of event production in the assigned region. What you will do Oversee all production activities for the region, ensuring events meet Fever’s quality and consistency standards. Work closely with Regional Managers to align production with company strategy. Lead and manage multiple production teams, emphasizing efficient use of resources and high standards of delivery. Represent production in both regional and global discussions, acting as a key voice for the function. Requirements Experience leading production teams for live events or permanent experiences. Strong organizational and communication skills. Ability to use data and insights to inform production decisions. Comfortable working with stakeholders at both regional and global levels.
Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.
About Protocol Behavioral HealthAt Protocol Behavioral Health, we specialize in providing tailored behavioral health support specifically designed for cancer patients. Partnering closely with oncology clinics and cancer centers, we recognize that patients battling cancer are disproportionately affected by mental health challenges and the risk of suicide, both of which can severely hinder treatment outcomes and adherence. Our innovative approach meets patients where they are—emotionally, logistically, and financially—delivering high-quality mental health care through a collaborative care model integrated directly into oncology treatment settings. Our leadership team comprises seasoned professionals with extensive experience in behavioral health, healthcare services, and oncology payer relationships, collaborating with esteemed organizations such as The US Oncology Network, Equip, agilon health, and Cancer Treatment Centers of America.About the RoleWe are seeking a dynamic Director of Partner Success to join our operations team to foster and maintain impactful relationships with our oncology practice partners. This pivotal role will act as the primary operational and strategic liaison between partner practices and our internal teams, ensuring seamless communication, effective integration of workflows, and the achievement of measurable partnership outcomes. The Director will oversee ongoing management of operational partnerships, track performance metrics, conduct quarterly joint operating committee meetings, and enhance workflow processes, all while supporting the initiation and implementation of new practice partnerships. This position is ideal for a healthcare operations leader who excels in fast-paced, early-stage environments and approaches partner engagement with a thoughtful, problem-solving mindset.Key Responsibilities:Manage and cultivate ongoing operational relationships with oncology practice partners, ensuring clear and consistent communication among key stakeholders on both teams.Collaborate cross-functionally to align and integrate operational workflows between our organization and partner practices.Continuously assess and optimize workflows to enhance efficiency, performance outcomes, and the overall partner experience, adapting to software updates and operational changes as necessary.Track and report on partnership performance metrics, providing actionable insights to both partner practices and internal leadership.
LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.
Full-time|On-site|Chicago, Illinois, United States
Revolutionizing Security for Developers.Security tools are lagging behind the rapid evolution of software development, often creating interruptions, delaying releases, and transforming security into a bottleneck. At Aikido, we are committed to changing this narrative by creating developer-centric security products that minimize real risks while streamlining the software shipping process. Our focus is on what truly matters, with automation handling the rest.We are challenging outdated security tools that have hindered teams for too long, and we are succeeding. If you are eager to contribute to our growth and help develop user-friendly products for developers, you belong here.Founded in 2022 by experienced entrepreneurs, Aikido has secured $85M in funding, providing us with an extensive runway for growth as we work towards self-securing software. Join our exceptional team, take ownership of your work, push the boundaries, and create impactful solutions.As a Technical Customer Success Manager, you will engage with our customers to derive real value from our platform. This role is not just about support; it’s about being proactive, diving into technical workflows, assisting teams in problem-solving, and ensuring Aikido is integral to their security management.You will operate at the nexus of product, engineering, and customer relations, guiding teams from initial onboarding to full operational status while providing valuable insights for product enhancement based on real-world application.
