Senior Customer Success Operations Manager at choco | London

ChocoLondon

On-site Full-time

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Experience Level

Senior

Qualifications

What You’ll DoLead and enhance renewal, churn, and expansion forecasting to boost leadership confidence in revenue projections. Revamp and optimize Salesforce architecture affecting contracts, renewals, and lifecycle reporting. Define clear metrics and governance standards, translating reporting into actionable insights that drive measurable impacts for Customer Success teams. Empower Customer Success leadership and CSMs by embedding data literacy, establishing clear operational rhythms, and providing practical guidance for daily execution. Collaborate with Finance to enhance revenue hygiene and improve alignment in forecasting. Drive prioritization and alignment with Systems to facilitate impactful operational upgrades. Develop scalable processes to enhance efficiency and clarity across the Customer Success department. Lead cross-functional initiatives from diagnosis through implementation and adoption, ensuring sustainable change. What You’ll BringA minimum of 5 years in Customer Success Operations, Revenue Operations, or GTM Operations within B2B SaaS. Demonstrated experience in ownership or significant improvement of renewal and expansion forecasting. Strong expertise in Salesforce architecture and operational management.

About the job

Join us in our mission: https://bit.ly/4fyXonB

We are actively seeking a Senior Customer Success Operations Manager to fortify the operational backbone of our post-sales revenue engine. You will enhance renewal forecasting, boost revenue predictability, and optimize the systems and data architecture that are crucial for retention and expansion.

In this pivotal role, you will collaborate across Customer Success, Finance, BI, and Systems, influencing decision-making processes and determining revenue outcomes. This is a senior individual contributor position ideal for someone experienced in developing post-sales operations within scaling B2B SaaS contexts who is eager to take ownership of a function critical to our revenue success.

About Choco

Choco is a forward-thinking company focused on creating a sustainable food system through innovative technology solutions. Our platform enhances the connection between food distributors and their clients, fostering an efficient and waste-free environment. Join us to be a part of this groundbreaking journey.

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About incident.ioincident.io is a cutting-edge AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. By integrating on-call management, incident response, AI Site Reliability Engineering (SRE), and status pages into a single platform, we provide teams with all the tools they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of responders from Engineering, Product, and Support leverage incident.io to swiftly restore services, stay cohesive under pressure, and concentrate on what truly matters.We are a rapidly growing team driven by ambition and a deep commitment to our customers, product excellence, and creating exceptional experiences. With $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside esteemed founders and executives from leading tech companies, we're positioned for continued growth.The TeamOur Customer Success team is pivotal to incident.io. We excel at understanding customer challenges and delivering incident management solutions that resonate and create significant impacts.We believe in a customer-centric product strategy, collaborating closely with our Product team to identify and address the unique needs and challenges of each customer. Our mission extends beyond mere satisfaction; we aim to enchant our customers at every step of their journey, cultivating long-term relationships founded on trust, shared success, and mutual growth.The Commercial Customer Success Manager will focus on a diverse portfolio of growth-oriented companies, primarily within the sub-1,000 employee segment. These clients sit outside of our strategic enterprise customer base.

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Senior Solutions Engineer at incident.io | London

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Join a Transformational OrganizationAt Palantir, we are at the forefront of developing cutting-edge software that empowers organizations to make data-driven decisions. Our platforms are instrumental in addressing critical challenges—from accelerating the discovery of life-saving medications to predicting disruptions in supply chains and reuniting missing children with their families.About the RoleAs an Incident Management Engineer (IME), you will play a pivotal role in maintaining the stability and performance of Palantir's innovative products. You will be the first line of defense when incidents arise, tasked with triaging, diagnosing, and coordinating swift resolutions to ensure minimal disruption.Working within a centralized team dedicated to managing high-impact outages, you will utilize your exceptional communication and collaboration skills in fast-paced, high-stakes environments. Your ability to quickly analyze technical details and seek assistance when necessary will be vital to your success in this role.Your commitment to resolving issues to the highest standards will ensure that our partners can continue to rely on Palantir's solutions for their most critical needs.

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Platform Engineer at incident.io | London

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Full-time|On-site|London

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Senior Security Operations Analyst

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Full-time|On-site|London, England, United Kingdom

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Full-time|On-site|London, England, United Kingdom

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Mar 25, 2026

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Customer & Partnerships Operations Manager

Modulr Finance

Full-time|On-site|London

Customer & Partnerships Operations ManagerLocation: LondonEmployment Type: Full-timeWorkplace Type: In-office (4 days/week)Are you passionate about driving scalable commercial execution? Do you excel at the intersection of systems, data, and processes? Do you find joy in translating strategic initiatives into operational success? If this resonates with you, we would love to connect!About UsAt Modulr, our vision is to create a world where every business is empowered by embedded payments. We facilitate streamlined payment solutions for businesses ranging from SMEs to large enterprises across the UK and Europe, enabling them to efficiently manage their funds through a variety of payment methods, accounts, and card products. To learn more about our mission and culture, visit our website and our careers page.Your ResponsibilitiesLead the operational management for the Account Management and Partnerships Teams.Serve as a Revenue Operations business partner to both teams.Develop and maintain scalable and efficient operational processes.Support the design and implementation of commission plans.Oversee the internal exception process for revenue reductions affecting customers.Conduct weekly reviews of deals with the team to ensure pipeline health and report updates to leadership and FP&A.Establish operational processes for the newly formed Partnerships Team.Create and manage comprehensive reports and dashboards for the Account Management and Partnerships functions.Model partnership programs to drive revenue growth and profitability.Optimize Salesforce and Partner Relationship Management (PRM) tools for enhanced reporting and efficiency.Continuously assess end-to-end processes for opportunities for efficiency and automation.Implement renewal management processes and provide modeling for significant strategic renewals.Deliver Go-To-Market reporting to commercial leadership for Account Management and Partnerships.Collaborate with the broader Revenue Operations and Commercial teams on Go-To-Market projects.Who You AreQualifications:A commercially focused individual with an operational mindset.Demonstrated experience supporting commercial teams in similar roles.

Apr 14, 2026

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Senior Customer Success Operations Manager at choco | London

Choco

Full-time|On-site|London

At Choco, we are dedicated to transforming the global food system into a sustainable model by revolutionizing the methods of selling, ordering, distributing, and financing food. Our AI-driven software seamlessly connects distributors with customers, promoting efficiency and reducing waste. Tackling a challenge of this scale demands exceptional talent—are you ready to make an impact?Join us in our mission: https://bit.ly/4fyXonBWe are actively seeking a Senior Customer Success Operations Manager to fortify the operational backbone of our post-sales revenue engine. You will enhance renewal forecasting, boost revenue predictability, and optimize the systems and data architecture that are crucial for retention and expansion.In this pivotal role, you will collaborate across Customer Success, Finance, BI, and Systems, influencing decision-making processes and determining revenue outcomes. This is a senior individual contributor position ideal for someone experienced in developing post-sales operations within scaling B2B SaaS contexts who is eager to take ownership of a function critical to our revenue success.

Feb 19, 2026

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Customer Operations Manager

Sona

Full-time|Hybrid|Hybrid - London Office

At Sona, we understand that over 3 billion people work in frontline jobs worldwide, yet they often struggle with outdated tools to manage their workforce. Rising costs and staff shortages shouldn't hinder progress. We are revolutionizing frontline workforce management with our AI-native platform that encompasses Scheduling, HR, Payroll, and Communications. Our solution empowers large frontline organizations to operate more efficiently and invest in their people.In just four years, we've positively influenced the lives of over 100,000 frontline workers, expanded our team to over 140 skilled professionals, and secured $100 million in funding from leading venture capitalists including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, along with prominent angel investors like Tom Blomfield (Monzo).Joining Sona at this exciting stage means you'll have a significant impact on our growth and culture. We are structured enough to offer excellent benefits while remaining agile enough for your contributions to be truly valued.About the RoleAs part of Sona's Customer team, which boasts over 40 talented individuals across Implementation, Support, Success, and Payroll, you'll be the first dedicated operations manager. This is a unique opportunity to create a strong operational foundation from the ground up.You will collaborate with all four customer-facing teams to develop standard processes, enhance reporting and data infrastructure, and establish resource planning frameworks. Working directly with the VP of Customer and team Directors, your mission will be to transform operational gaps into systematic, repeatable workflows.This role goes beyond optimization; there are no existing processes to follow, and you'll be tasked with defining operational excellence and building trust within teams that have not had a dedicated operations partner. You'll lead cross-functional projects that customer-facing staff cannot prioritize amidst their daily responsibilities.You will also work hand-in-hand with teams across Sales, Product, and Finance to facilitate seamless information flow across the organization. If you thrive in ambiguous situations, enjoy creating order from chaos, and want to make a measurable impact in a high-growth environment, this position is for you.

Apr 3, 2026

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Incident Response Analyst

Recorded Future

Full-time|On-site|London, England, UK

Recorded Future brings together over 1,000 intelligence professionals to support more than 1,900 clients worldwide. The company focuses on providing intelligence solutions at a global scale. Role overview The Incident Response Analyst joins the Incident Response Team in the Enterprise Security division based in London. This position covers several key areas: security operations, incident response, risk management, compliance, and security training. The team works to protect the organization and its clients by responding to security incidents and strengthening overall security posture. What you will do Assist with day-to-day security operations and incident response tasks Support ongoing risk management and compliance activities Contribute to security awareness and training programs Requirements Strong foundational understanding of security principles across multiple areas Genuine interest in building a career in cybersecurity Proactive mindset for problem-solving and continuous learning This position is a good fit for junior professionals who want to develop their skills and grow within the cybersecurity sector.

Apr 27, 2026

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Senior Operations Manager (Channels) at Houst | London

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Full-time|On-site|London, England, United Kingdom

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

Apr 28, 2026

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Senior Product Operations Manager - Payments

Perk

Full-time|On-site|London

About UsPerk (formerly known as TravelPerk) is a pioneering platform dedicated to transforming travel and spend management. Our innovative tools are designed to eliminate tedious, manual tasks, allowing businesses to focus on what truly matters. From travel bookings to expense management and invoice processing, we automate every aspect to enhance productivity, boost morale, and foster innovation.We proudly serve over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics. By addressing the staggering 7 hours of lost productivity per employee each week, which contributes to a $1.7 trillion challenge, we aim to empower real work with tangible impact.Founded in 2015, Perk has expanded into a global team of over 1,800 professionals across 12 offices, with our headquarters located in London and Boston. We blend innovation, efficiency, and simplicity to redefine how businesses operate and how employees engage with their work.At Perk, our core values emphasize ownership, delivering an extraordinary experience, and unity within our team. We cherish curiosity, purpose, and a growth mindset as we strive to unlock the full potential of our talent. Our team consists of some of the brightest minds from the travel and SaaS sectors, representing more than 70 countries. If you are passionate about making a real difference and shaping the work experience of millions, we would be thrilled to welcome you aboard.To learn more, visit www.perk.com.

Jan 21, 2026

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