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Experience Level
Senior
Qualifications
The ideal candidate will possess:Proven experience in customer support within the luxury beauty industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple inquiries simultaneously. Fluency in English and Spanish is a plus.
About the job
The Senior Customer Support Agent will work with a luxury beauty brand, focusing on delivering outstanding service and strengthening customer relationships. This position is based in Argentina and centers on upholding the brand’s reputation for excellence.
Role overview
This role involves responding to customer inquiries, resolving concerns, and ensuring every interaction meets high standards. The goal is to create positive experiences that encourage loyalty and trust in the brand.
What you will do
Handle questions and requests from customers with care and professionalism
Resolve issues efficiently while maintaining a courteous approach
Support the brand’s image by providing knowledgeable assistance
Requirements
Experience in the luxury beauty sector
Strong communication and problem-solving skills
Commitment to delivering a high level of customer satisfaction
About jobgether
Jobgether is a dynamic company dedicated to connecting talent with opportunities in the luxury beauty sector. We pride ourselves on our innovative approach and commitment to excellence, fostering a collaborative and inclusive work environment.
Join Our Team at ARQARQ is revolutionizing the fintech landscape with rapid growth and innovation. Our goal is to transform how individuals manage and move their money globally, creating seamless infrastructure for value transfer. As we embark on this exciting journey, every new team member has the opportunity to influence our product, culture, and overall s…
Bilingual Customer Support Agent (Spanish & English) Join a forward-thinking team that is at the forefront of integrating AI technology into the financial services sector. We are dedicated to empowering clients in managing and enhancing their retirement plans. About the Role We are seeking a passionate and bilingual Customer Support Agent fluent in both English and Spanish who is ready to assist customers via phone, email, and live chat. This role is centered around providing exceptional support for retirement plans, including account management and technical inquiries. While prior experience in retirement planning (401k, IRA, Profit Sharing Plans) is advantageous, it is not a prerequisite. Key Responsibilities Deliver timely and accurate bilingual support through phone, email, and live chat to ensure a seamless experience for customers in both English and Spanish. Assist customers with account activations, integration troubleshooting, and inquiries related to our products. Provide precise guidance regarding clients' retirement plan options, including 401k, IRA, and Profit Sharing Plans. Identify and troubleshoot technical issues, escalating complex cases when necessary. Utilize systems such as Zendesk, Aircall, and our internal CRM to track, manage, and resolve customer interactions efficiently. Work collaboratively with internal teams to escalate issues and enhance customer service quality. Qualifications: High school diploma or equivalent; a degree in Business, Finance, or IT is preferred. Bilingual fluency in Spanish and English, with excellent verbal and written communication skills in both languages. Experience in customer service is highly preferred.
Full-time|$953/mo - $953/mo|Remote|Remote — Argentina
Join The Credit Pros for an Exciting FULL-TIME REMOTE OPPORTUNITY!Elevate Your Career in the Dynamic Credit Repair Industry!Are you eager to advance your career? At The Credit Pros, we recognize that diverse perspectives fuel innovation and success. We are in search of driven individuals who are enthusiastic, willing to learn, and ready to embrace new challenges. If you are looking to be part of a dedicated team that values hard work and camaraderie, your future with TCP awaits!About Us:The Credit Pros stands at the forefront of the credit repair sector, committed to assisting clients in removing negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission goes beyond mere repair; we strive to educate our clients on the intricacies of the credit system and empower them to enhance their financial health proactively. As an Inc. 5000 company, we are dedicated to creating a remarkable workplace that positively influences both our clients and employees. Our commitment to excellence has garnered us accolades, including recognition as one of Inc. Magazine's top 50 places to work and a prestigious award from Smart CEO Magazine for Corporate Culture.Position Overview:As a bilingual (Spanish & English) Client Success Specialist, you will be instrumental in driving client satisfaction and contributing to our retention and revenue growth initiatives. Working from the comfort of your home, you will provide phone-based support to our customers, addressing their inquiries, resolving issues, and answering account and billing questions. Utilizing your exceptional communication skills and customer-first approach, you will collaborate empathetically with TCP’s clients to resolve their concerns.Key Responsibilities:Respond to customer inquiries through phone, email, and chat following standard operating procedures.Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.Escalate and assign issues to appropriate departments as necessary.Log, review, and follow up on customer requests and resolutions.Investigate and research to provide accurate solutions.Maintain and update customer records during interactions.Achieve KPIs for client-facing time, call quality, and occupancy.Address billing inquiries, including payment plans, account balances, and overdue payments.Clarify charges, generate statements, and process billing adjustments.Manage service cancellations and apply retention strategies effectively.Complete training on cancellations and apply retention strategies as part of daily responsibilities.
About ZenGRC!Established in 2009, ZenGRC is a premier provider of governance, risk, and compliance (GRC) SaaS solutions, delivering an unparalleled product: ZenGRC. Acknowledged for its internal GRC knowledge, ZenGRC offers Simply Powerful GRC solutions that assist organizations in navigating compliance effortlessly and efficiently.ZenGRC distinguishes itself by presenting a single price for complete access to all modules and frameworks, guaranteeing users a seamless and economical experience. Committed to streamlining GRC processes, ZenGRC persistently innovates and aids organizations in achieving compliance and managing risk proficiently.The RoleAs a Customer Support Specialist, you will become an essential member of our Customer Support team, acting as a subject matter expert and a trusted resource for our customers. You will troubleshoot intricate technical issues, guide customers through platform configurations, and collaborate across departments to ensure customer success with ZenGRC. This position demands a strong technical aptitude coupled with exceptional customer communication skills. You will manage everything from user education to advanced technical troubleshooting, while also contributing to knowledge base enhancements, process optimization, and strategic support initiatives.What You Will Do:Address customer support tickets and in-application chat requests with technical expertise, empathy, and a solutions-oriented mindset.Troubleshoot technical challenges, including platform configuration, integrations, data issues, and system behavior.Conduct screen-sharing sessions with customers to identify issues and offer hands-on assistance.Create and manage bug tickets and feature requests in close collaboration with Engineering and Product teams.Handle service requests, including CSV data uploads to customer instances and other technical configurations.Document solutions and develop knowledge base articles to enhance customer self-service options.Contribute to strategic initiatives and projects such as process improvements and tool implementations.Work with Customer Success, Product, Engineering, and DevOps teams to resolve customer challenges and advocate for customer needs.Escalate complex technical issues to DevOps or Engineering as necessary.Act as a go-to resource for internal teams seeking guidance on product configurations and support processes.Maintain comprehensive records of customer interactions and technical solutions within support systems.
Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (flexibility for evenings/weekends based on client needs)About the RoleWe are seeking an enthusiastic and dedicated Customer Service Representative (CSR) to provide exceptional support across various communication channels, including phone, email, and chat. In this crucial role, you will be the first point of contact for our customers, responsible for:Swiftly resolving customer inquiriesCreating a positive support experienceMaintaining effective communication during high-pressure situationsIf you are empathetic, detail-oriented, and excel in fast-paced environments, we would love to hear from you!Your ResponsibilitiesCustomer Interaction & Issue ResolutionManage 50–100 daily support requests through platforms like:ZendeskFreshdeskSalesforce Service CloudRespond via:PhoneEmailLive chatSocial media channelsStrive for first-contact resolution (FCR)Escalate intricate issues to Tier 2 or technical support teamsTicket & SLA ManagementPrioritize support tickets based on urgency and SLA criteriaMonitor and manage open cases to ensure prompt resolutionDocument all interactions thoroughly in the systemEnsure organized and comprehensive ticket recordsKnowledge Base & EfficiencyUpdate internal knowledge bases and FAQsDevelop and enhance:Response templatesMacrosContribute to minimizing repetitive tickets through improved documentationCustomer Experience & FeedbackEngage with empathy and professionalismGather customer feedback (CSAT, NPS)Identify recurring issues and highlight trendsEscalate negative experiences for swift resolutionCollaborationPartner closely with:Product teamsEngineering teamsOperations teamsProvide insights to enhance customer experience and product qualityCompliance & QualityAdhere to compliance standards including:GDPRHIPAA (if applicable)Maintain confidentiality when handling customer dataFollow quality standards for all interactionsSuccess MetricsHigh first-contact resolution ratesQuick response and resolution within SLAStrong customer satisfaction (CSAT ≥ 90%)Efficient ticket management
Full-time|On-site|Buenos Aires, Buenos Aires, Argentina
Join our dynamic AI Special Forces team at darwin-ai, where we are seeking a highly motivated and tech-savvy individual who is passionate about providing rapid, effective, and top-notch support to our clients. If you thrive on solving challenges, possess strong organizational skills, and have a keen interest in technology and AI, this position is tailored for you.As an AI Special Forces Specialist, you will be the first point of contact for clients facing issues with their AI agents or needing assistance with integrations into external systems. Your direct engagement with customers will involve resolving inquiries, troubleshooting technical difficulties, and collaborating with internal teams (Customer Success, Onboarding, Product, and Engineering) to ensure prompt and thorough resolution of issues. Your contributions are essential in nurturing strong client relationships and enhancing satisfaction with the darwin-ai experience.In this role, you will:Address customer inquiries through WhatsApp, email, and Slack, ensuring quick responses and high client satisfaction.Troubleshoot and resolve technical issues, particularly those related to AI functionality, configuration, and API integrations.Monitor and respond to alerts from internal tools like Slack channels and customer feedback submitted through the darwin platform.Collaborate closely with Product and Engineering teams, escalating complex issues and contributing to product enhancements.Document support activities accurately, maintaining detailed logs of issues and resolutions.Identify recurring issues and assist in developing internal documentation and FAQs.Work with the Customer Success and Onboarding teams to ensure a seamless customer journey.Audit AI interactions to identify bugs or opportunities for improvement.Ensure all critical feedback and issues are addressed within the Service Level Agreement (SLA).
Full-time|Remote|Remote — Córdoba Province, Argentina
Join Spines: The Leading Innovator in U.S. Book Publishing!At Spines, we are redefining the future of publishing through advanced technology and a deep commitment to authors. Our cutting-edge platform merges artificial intelligence with human insights, enabling writers to publish professionally in various formats and languages. We are dedicated to simplifying the complex publishing journey, making it accessible for every storyteller.Our mission is clear: to ensure that every great narrative finds its audience. We are building a diverse team passionate about transforming the publishing landscape and making a tangible difference for authors and readers alike.Are you ready to be part of our journey and help shape the future of creativity around the globe? Apply today!Position Overview: We are seeking a dedicated and compassionate Customer Support Representative to enhance our team. This role is perfect for individuals who excel at customer service, possess exceptional communication skills, and are adept with CRM and eCommerce platforms such as Salesforce, Metorik, and WooCommerce. The role includes managing customer interactions through calls, messages, and case management, and serving as the primary contact for clients during the post-publication phase. Flexibility in working hours, including evenings in EST and possible weekend shifts, is a key requirement.Key Responsibilities:Deliver outstanding customer support through phone, email, and chat channelsEfficiently handle a high volume of inquiries while maintaining professionalismUtilize Salesforce for case management, ensuring accurate tracking and follow-upAct as the primary point of contact for post-publication customer inquiries (e.g., royalties, copies, general questions)Communicate effectively with customers and internal teams to resolve issuesCollaborate with various departments to enhance processes and resolve challengesStay organized while multitasking across different tools and platformsQualifications:Proficient in spoken and written English with strong grammar and communication abilitiesPrior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce systemsExceptional organizational and multitasking capabilitiesStrong verbal communication skills, particularly for phone supportAbility to manage follow-ups and take ownership of customer casesWillingness to work flexible hours, including late nights and weekends in ESTCandidates must be based in Córdoba and prepared for a potential hybrid work model in the futureA reliable internet connection and a quiet workspace for remote communicationA collaborative team player who can also work independentlyAdvantages:Experience in a rapidly evolving industry focused on technology and creativity
Koyfin develops an analytics platform designed for financial advisors and individual investors, focusing on accessible and easy-to-use research tools. The company has been recognized for its rapid growth and high user satisfaction, with recent achievements including strong ratings on G2 and top marks in the Kitces industry survey. Role overview The Senior Customer Support & Operations Specialist acts as the primary contact for Koyfin users in Argentina. This role combines elements of support, customer success, and product feedback. The goal is to deliver a support experience that reflects the quality of Koyfin’s platform, helping deepen relationships with financial advisors and wealth management professionals. This position is well-suited for someone who brings empathy, initiative, and a sense of ownership to the user experience. What you will do Customer support Respond to user inquiries through email, help center, video calls, and phone, maintaining professionalism and care in every interaction. Identify and report bugs, collaborating with Product and Engineering teams to resolve issues. Collect and communicate customer insights and recurring feedback to inform improvements. Monitor support request trends and suggest changes to processes or products when appropriate. Handle ad hoc tasks related to customer success, client relationships, and broader company initiatives as needed. Customer success Assist with onboarding new users and advisor clients, helping them gain value from Koyfin’s platform quickly and confidently. Location This role is based in Argentina.
At AppsFlyer, we empower brands to make informed decisions that benefit both their business and their customers through our cutting-edge measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-centric technologies. Our foundation is built on the belief that brands can enhance customer privacy while delivering exceptional user experiences, allowing us to support thousands of creators and over 10,000 technology partners in cultivating meaningful customer relationships. We are seeking a technically proficient individual who recognizes the significance of customer-focused and responsive support services. Our success is intertwined with the success of our customers, and we are looking for a natural problem-solver and an excellent communicator. In this role, you will collaborate closely with our R&D, Customer Success, and Product Teams, contributing to the evolution of our products by providing valuable feedback for future development. Submit your CV in English to be considered for this exciting opportunity.
About MotionAt Motion, we are pioneering the first comprehensive agentic work suite tailored for everyday businesses. Unlike traditional point solutions or supplementary tools, our platform is built from the ground up, integrating AI agents at its core. We empower project management, document handling, spreadsheets, calendars, meetings, knowledge sharing, and communication — and we are now elevating our capabilities with AI Employees that can autonomously execute tasks across all functionalities.What sets us apart is that our agents are inherently embedded within our platform. They are not mere integrations or copilots that provide suggestions; instead, they autonomously complete work with full access to necessary data, context, and workflows. In just three months, our AI Employees have propelled us from $0 to eight-figure annual recurring revenue (ARR), and we are just getting started.With support from Y Combinator and Sam Altman, alongside a valuation exceeding $500 million and a rapidly growing user base, we are poised to lead the market. Our focus is on developing agents that deliver unparalleled accuracy and significantly enhance productivity.Motion offers a fast-paced and intense work environment that is not suitable for everyone. However, it is an excellent place for those eager to concentrate, learn, and advance their careers. If you're driven to work alongside top talent, challenge yourself, and contribute to redefining AI deployment in real-world scenarios, you will thrive in our culture.
Role Mission:The Administrative Coordinator for Customer Support is responsible for overseeing administrative tasks and internal controls across offices, plants, and branches. This role facilitates effective communication with various departments by providing excellent service.Key Responsibilities:Manage the customer support administrative team, guiding and developing team members.Exercise independent management within the supervisor's guidelines, assigning responsibilities, and defining work teams.Analyze financial credits in collaboration with the Finance department.Engage with different departments and clients, ensuring quality customer service and support for internal and external employees.Possess a comprehensive understanding of the ELGA sector.Create management reports for customer support and overall ELGA sector performance, compiling monthly and cumulative reports to track goal attainment.Conduct annual performance evaluations and career development plans for the team.Monitor and evaluate the performance of the department.Follow up on contractual relationships with clients and provide support to both customers and the Sales department.Generate reports to track compliance with established controls by the Supervisor and/or Manager.Prepare purchase orders and requests, managing material entries and exits as needed, and assist with generating Sales Orders and invoicing using LATIS "S1".Process payment requests to suppliers and coordinate follow-ups with Finance.Provide administrative support to Sales and Technical Service personnel in service order generation.Adhere to existing regulations and internal procedures regarding quality, safety, hygiene, and environmental standards set by the organization.Ensure compliance with procedures under the Quality Management System.Conduct warehouse inventory control when necessary.Coordinate with the Executive Secretary of Management for travel insurance for employees traveling abroad.
Join Our Team as a Customer Support Agent!At DolarApp, we are dedicated to transforming financial experiences for millions across Latin America. As a Customer Support Agent, you will play a pivotal role in ensuring our customers feel valued and supported.Your ResponsibilitiesCustomer Advocate: Quickly address and resolve customer concerns with personalized solutions, ensuring follow-ups to maintain customer satisfaction.Problem Solver: Collaborate with the DolarApp team to identify common challenges faced by customers and propose innovative product solutions to enhance efficiency.Results-Oriented: Embrace a proactive approach in your role, consistently striving to exceed expectations and contribute to our success.QualificationsFluency in English and Spanish and/or Portuguese, both written and verbal is essential.A minimum of 2 years experience in a customer support role.Strong problem-solving skills with the ability to dissect issues and determine optimal solutions.Motivated to go above and beyond to deliver exceptional customer experiences.Empathetic approach to understanding customer needs and enhancing their experience with DolarApp.Detail-oriented and resourceful with a commitment to thoroughness in your work.Team player with a determined mindset, you are relentless in pursuing solutions.
Company OverviewFounded in 2015, CXM Group is a dynamic and fast-growing global Fintech organization recognized for its robust regulatory compliance. With multiple licenses, including those from the FCA and Mauritius, we have established a significant global presence, operating over 20 offices in key financial hubs such as London, New York, Dubai, and Southeast Asia, supported by a diverse team of over 250 professionals.Your RoleAs a Spanish-Speaking Customer Support Executive, you will play a crucial role in delivering exceptional service. Your responsibilities will include:Managing customer interactions via chat, email, and phone to ensure prompt responses and resolutions.Identifying and assessing customer needs to foster satisfaction.Handling inquiries from new leads and existing clients through various communication channels.Providing timely support and ensuring all communications are documented in our CRM system.Collaborating with different departments to address client inquiries that require further investigation.Conducting follow-ups with clients and scheduling callbacks to guarantee optimal results and customer satisfaction.
The Senior Customer Support Agent will work with a luxury beauty brand, focusing on delivering outstanding service and strengthening customer relationships. This position is based in Argentina and centers on upholding the brand’s reputation for excellence. Role overview This role involves responding to customer inquiries, resolving concerns, and ensuring every interaction meets high standards. The goal is to create positive experiences that encourage loyalty and trust in the brand. What you will do Handle questions and requests from customers with care and professionalism Resolve issues efficiently while maintaining a courteous approach Support the brand’s image by providing knowledgeable assistance Requirements Experience in the luxury beauty sector Strong communication and problem-solving skills Commitment to delivering a high level of customer satisfaction
Full-time|$696/mo - $1K/mo|Remote|Remote — Argentina
About ValatamValatam is a dynamic team dedicated to linking bilingual professionals from Latin America with esteemed global clients. Our pride lies in our people, and we are honored to be recognized as a Great Place to Work for the 2025-2026 period, affirming that exceptional work originates from exceptional individuals.About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Assistant to join our fully remote team. This role is perfect for bilingual professionals who thrive in a virtual environment and are committed to supporting our clients across Latin America.Key ResponsibilitiesDocument processes and maintain precise records.Upload and systematically organize files in Google Drive.Execute data entry and internal reporting tasks efficiently.Manage email correspondence and communication with clients and vendors.Assist with research and document management.Perform other related administrative tasks as needed.RequirementsProficient in English (C1/C2) and Spanish.1 to 5 years of experience in administration or virtual assistance.Expertise in Google Workspace and Microsoft Office.Strong communication and problem-solving abilities.A quiet home office with stable internet (≥ 10 Mbps down / 2 Mbps up) and a backup connection.Bachelor’s or Associate’s degree is preferred.BenefitsAt Valatam, we uphold core values that include ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). If these values resonate with you, you will thrive in our environment.What We OfferHourly compensation ranging from USD $696 to $1,044/month based on experience.Annual salary increments.Discretionary bonuses awarded by clients (up to 80% of clients provide year-end bonuses).Paid time off for 7 U.S. federal holidays and 4 additional PTO days.Monthly stipend for medical insurance (available after onboarding).Bonuses for birthdays and anniversaries, along with a wellness allowance.Access to unlimited online fitness classes, company events, and holiday celebrations.Important NoteWe kindly request that candidates remain available to work from Argentina for the first four months of employment without any travel commitments. This is crucial for a smooth onboarding experience and to allow new hires to focus fully on their responsibilities. If you have any travel plans during this period, please consider applying after your return. We appreciate your understanding.
DescriptionAt Paired, we are a pioneering global staffing and recruiting agency dedicated to connecting exceptional talent with remote work opportunities. Our mission is to bridge the gap between skilled individuals worldwide and companies seeking their unique expertise.We're on the lookout for a dynamic Customer Support & Operations Specialist who thrives in a fast-paced startup atmosphere. This multifaceted role encompasses frontline customer support as well as critical operational duties to ensure our organization runs efficiently. As the face of our brand, you will assist users in navigating our services while managing essential operational tasks that contribute to our growth.Key Responsibilities: Deliver outstanding email-based customer support via Intercom, overseeing ticket management and implementing automations to enhance workflows. Manage operational activities such as CRM updates, maintaining documentation, and developing customer support templates. Engage with app store reviews and social media feedback (Meta, Instagram) using suitable templates and maintaining brand voice. Provide part-time weekend support for urgent customer inquiries and time-sensitive issues. Collaborate through Slack, addressing ad-hoc operational tasks as the company evolves.
Full-time|On-site|Buenos Aires, Buenos Aires, Argentina
We are excited to invite a passionate and detail-oriented Human Resources Administrator to become a key member of our global HR team, providing essential administrative support primarily to our offices in the United States.This is a fantastic opportunity to join a vibrant company filled with top-tier professionals in an inclusive and multicultural environment. You will have the chance to gain hands-on experience across various HR domains within a highly respected and rapidly growing organization.Key Responsibilities:Facilitate administrative tasks for the daily operations of the HR department, including organizing files and drafting correspondence.Oversee the complete onboarding process for new hires and rehires (employees and interns), which includes preparing and requesting employment contracts and necessary documentation.Conduct orientation sessions for new employees.Address basic recruitment inquiries regarding employment conditions, salary structures, and work eligibility.Assist new hires with inquiries about employment conditions, ensuring a smooth onboarding experience.Manage the entire exit process for departing employees, ensuring all procedures are completed accurately and promptly, including relevant paperwork and payroll notifications.Handle inquiries related to absences and leaves, managing employee attendance and ensuring timely submission of documentation to the payroll team.Administer contract renewals and modifications.Gain knowledge and assist with maternity, parental, and paternity leave processes.Keep the HRIS (Workday) and other databases updated at all times, preparing reports as necessary.Manage the HR inbox, serving as the first point of contact for employee queries.Provide support for general HR projects and initiatives.Perform additional tasks as assigned by the manager or supervisor.
Full-time|$800/yr - $1K/yr|Remote|Remote — Buenos Aires, Buenos Aires, Argentina
Join hirehawk as a Bilingual Business Development Representative, where you'll play a crucial role in expanding our contractor network across Los Angeles County. This full-time, remote position aligns with U.S. business hours in the Pacific Time Zone. We offer competitive compensation ranging from $800 to $1,000 USD.We're seeking a highly motivated Sales Representative who thrives in outbound sales environments, enjoys creating structured prospect lists, and is passionate about converting cold outreach into tangible marketplace growth. In this dynamic startup atmosphere, you will not only make calls but also contribute to the development of a system that fosters vendor expansion.As a natural communicator with a persuasive voice, you excel in building relationships with trade professionals. Your self-driven and results-oriented approach allows you to navigate lead data and productivity tracking tools with ease. You possess strong sales instincts and can adapt your messaging while engaging in professional conversations.Key Responsibilities:Identify and connect with high-quality contractors servicing Los Angeles County.Conduct outreach through phone, email, and LinkedIn.Develop organized, segmented prospect lists by trade and service area.Clearly articulate our marketplace value proposition.Effectively handle objections related to competitors.Qualify vendors based on location, licensing, and reputation.Guide approved vendors through a streamlined onboarding process.Maintain accurate tracking using Google Sheets or CRM.Provide structured weekly performance updates.
Join GoFundMe as a Senior Technical Support Engineer and become a vital part of our mission to help people around the world. In this role, you will utilize your technical expertise to troubleshoot and resolve complex issues faced by our users. You will collaborate closely with our engineering and product teams to enhance our platform and ensure that our customers have a seamless experience.
Join our innovative AI Special Forces team at darwin-ai! We are on the lookout for an enthusiastic and driven AI Support Specialist who is passionate about leveraging technology and artificial intelligence to enhance customer experiences. If you thrive on solving challenges, are exceptionally organized, and have a keen interest in AI and tech, we want you!In this pivotal role, you will serve as the first point of contact for clients facing challenges with their AI agents or requiring integration with external systems. You will engage directly with customers to address inquiries, troubleshoot technical issues, and collaborate with various internal teams including Customer Success, Onboarding, Product, and Engineering to ensure expedient and comprehensive solutions. Your contributions will be vital in fostering strong client relationships and enhancing their experience with Darwin AI.Your responsibilities will include: Providing prompt responses to customer inquiries via WhatsApp, email, and Slack to ensure high levels of customer satisfaction. Troubleshooting and resolving technical issues related to AI behavior, configuration, and API integrations. Monitoring alerts from internal tools and customer feedback on the Darwin platform. Collaborating closely with Product and Engineering teams, escalating complex issues, and contributing to product enhancements. Documenting support activities meticulously to maintain accurate records of issues and their resolutions. Identifying recurring problems and assisting in the development of internal documentation and FAQs. Working with Customer Success and Onboarding teams to ensure a seamless customer journey. Auditing AI conversations to identify bugs and opportunities for improvement. Ensuring that all critical feedback and issues are resolved within the specified SLA.
