Senior Customer Support Executive

zeneducateLondon

On-site Full-time

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Experience Level

Senior

Qualifications

To be successful in this role, you should possess:A proven track record in customer support, preferably in a senior capacity. Exceptional communication and interpersonal skills. A strong problem-solving mindset with the ability to think critically. Experience with customer relationship management (CRM) software. Ability to work under pressure and manage multiple tasks efficiently.

About the job

We are looking for a proactive individual who thrives in a fast-paced environment. You will be responsible for managing customer inquiries, troubleshooting issues, and delivering solutions that exceed expectations. This role requires excellent communication skills, a passion for customer service, and the ability to work well both independently and as part of a team.

About zeneducate

zeneducate is revolutionizing the education sector by providing innovative solutions that empower teachers and enhance student learning experiences. With a commitment to excellence and a passion for education, we aim to connect educators with the resources they need to succeed. Join our team and be part of a mission that makes a difference!

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Senior Customer Support Executive

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Full-time|On-site|London

Join zeneducate as a Senior Customer Support Executive and take your career to the next level! In this dynamic role, you will be at the forefront of enhancing customer satisfaction by providing exceptional support and solutions. Your expertise will help guide our clients through their journey, ensuring they have the resources and assistance they need to succeed.We are looking for a proactive individual who thrives in a fast-paced environment. You will be responsible for managing customer inquiries, troubleshooting issues, and delivering solutions that exceed expectations. This role requires excellent communication skills, a passion for customer service, and the ability to work well both independently and as part of a team.

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Full-time|On-site|London, England, United Kingdom

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize an incredible opportunity to shape the future of the legal profession globally. Luminance is recognized as one of the 'Most Promising Private AI Companies in the World' by Forbes and is listed among the 'Fastest Growing Companies in America' by Inc. 5000, backed by esteemed international venture capitalists.We are seeking a dedicated and customer-centric support professional to enhance our dynamic tech team. In this pivotal role, you will manage incoming queries and incidents, swiftly resolve straightforward issues, and ensure that every customer receives timely updates and clear next steps.Key ResponsibilitiesServe as the primary point of contact for all technical support inquiries through phone and Intercom.Efficiently diagnose and resolve common technical problems.Triage complex issues, ensuring they are accurately recorded and escalated to the appropriate teams.Provide professional and timely communication to customers, even when immediate solutions are not available.Keep customers informed about the progress and expected next steps throughout their request's lifecycle.Maintain precise records of incidents, resolutions, and communications within the support system.Adhere to internal processes while contributing to the ongoing improvement of support procedures.Collaborate with second and third-line teams to ensure a seamless handover of escalated issues.Success in This RoleYour success will be gauged by your ability to swiftly resolve issues, uphold high standards of customer communication, and ensure that no query is left without a clear response or next step.RequirementsDemonstrated problem-solving capabilities with a knack for quickly assessing and resolving common technical challenges.Exceptional communication skills, both written and verbal.Experience with Intercom is advantageous.A customer-first mentality focused on clarity and responsiveness.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.A foundational understanding of IT systems, networks, or software support is preferred.Previous experience in a service desk or support environment is a plus but not mandatory.Key BehaviorsProactive and solution-oriented.Composed under pressure.Detail-oriented with strong organizational skills.A collaborative team player eager to learn and grow.

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Feb 5, 2026

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Full-time|On-site|London

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Apr 10, 2026

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Mar 31, 2026

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Full-time|On-site|London, UK

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Apr 21, 2026

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Senior Technical Support Engineer at DeepL | London

DeepL

Full-time|On-site|London

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

Apr 10, 2026

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Customer Support Associate

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FullTime|Remote|US Remote

At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhancement.With our recent Series E funding of $200 million, we now boast a $4 billion valuation and have raised over $530 million from top-tier investors such as Accel, NVentures (the VC arm of Nvidia), Kleiner Perkins, GV, and Evantic Capital, alongside visionaries from Stripe, Datadog, Miro, and Webflow.As a Customer Support Specialist, you will be the essential first point of contact for our customers, providing expert assistance and support to resolve any inquiries or challenges they may face with our products or services.Your responsibilities include:Promptly respond to customer inquiries via email, chat, or social media with professionalism and courtesy.Deliver accurate information and solutions to clients, effectively addressing their concerns.Recognize and escalate complex issues to Tier 2 support when necessary.Collaborate seamlessly with technical support specialists, product support teams, and leadership to ensure swift resolution of customer issues.Maintain precise customer records in our CRM systems, including Intercom and Salesforce.Achieve and exceed individual and team performance metrics (KPIs) such as response times, issue resolution rates, and customer satisfaction scores.Continuously enhance your product knowledge to stay updated on our offerings and processes.Provide constructive feedback to improve customer support strategies and operations.About you:High school diploma or equivalent; a degree in a related field is a plus.Minimum of 1 year experience in a technical support role.Exceptional verbal and written communication skills.A customer-centric mindset with a passion for exceeding customer expectations.Strong multitasking abilities and problem-solving skills.

Feb 3, 2026

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Senior Data Science Manager - Customer Support

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Full-time|On-site|London

Join Wise as a Senior Data Science Manager focused on enhancing our Customer Support operations. In this pivotal role, you will lead a talented team of data scientists, driving data-driven strategies to optimize customer experiences and improve support efficiency. You will collaborate closely with cross-functional teams to analyze customer data, identify trends, and provide actionable insights that influence product development and support initiatives.

Apr 2, 2026

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