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Join our dynamic team at Trainline as a Senior Data Analyst specializing in Rail Fraud. In this pivotal role, you'll analyze complex datasets to detect and prevent fraudulent activities, ensuring the integrity of our operations. Utilize cutting-edge analytical tools and methodologies to provide actionable insights that will enhance our fraud prevention strategies and protect our customers.
Trainline is a leading technology company dedicated to simplifying train travel. We leverage innovative solutions to provide our users with seamless booking experiences and comprehensive travel information. Join us in revolutionizing the way people travel by train.
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Search for Enterprise Service Desk Analyst
101 results
Abacus Group
Join Abacus Group as an Enterprise Service Desk Analyst in Edinburgh, where you will play a key role in supporting our clients through effective IT service management. You will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and ensuring operational excellence.
Join Capco as a Senior Solutions and Enterprise Architect and play a critical role in shaping the future of financial services. In this position, you will lead the design and implementation of innovative solutions that meet our clients' needs, driving transformation and enhancing operational efficiency.As part of a dynamic team, you’ll leverage your extensive experience in architecture and technology to create impactful solutions that are not only scalable but also aligned with business objectives. We value creativity and strategic thinking, and we encourage our architects to push boundaries and explore new ideas.
Join our dynamic team at cheznestor as a Front-Desk Assistant for the Summer of 2026! In this role, you will be the first point of contact for our clients, ensuring that their experience is seamless and enjoyable. Your responsibilities will include managing front-desk operations, assisting guests with inquiries, and providing outstanding customer service. If you are a friendly, organized individual who thrives in a fast-paced environment, we would love to hear from you!
Join cheznestor as a Front-Desk Supervisor for the summer of 2026 in beautiful Edinburgh! In this dynamic role, you'll be at the forefront of our operations, ensuring that guests receive exceptional service and support. Your leadership will help create an inviting atmosphere where guests feel welcome and valued.
About JoivyJoivy stands as Europe's premier comprehensive residential platform, seamlessly connecting users with diverse living options, including coliving, microliving, vacation rentals, student accommodations, and coworking spaces. Our mission is to provide property owners and investors with a holistic suite of services to amplify their real estate endeavors, encompassing property management, asset management, and strategic marketing solutions. With a vibrant team of 400 employees averaging 32 years of age and hailing from over 30 countries, Joivy operates across 21 offices in 50 destinations across 6 countries: Italy, Spain, France, Portugal, the UK, and Bulgaria.Our unique offerings combine the expertise of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open, driving innovative changes in the European residential market. Additionally, we have brands like Joivy Renew, focusing on home renovations and turnkey furniture sales, and Joivy Invest, dedicated to real estate investments.Joivy ScotlandIn Edinburgh, Joivy has built a stellar reputation as a premium rental management company, prioritizing a hospitality-centric approach to property management. We proudly manage over 160 homes for individual clients, 60 for B2B partnerships, and numerous apartment hotels. As we expand our portfolio of high-quality serviced apartments, hotels, long-term rentals, and rural retreats, we remain committed to providing exceptional service to both Guests and Clients.Seasonal OperationsFrom June to September, Joivy transforms various buildings in the UK and Europe into short-term, seasonal hotels.Role OverviewThe Front-Desk Assistant will play a pivotal role in creating memorable experiences for our guests. Responsibilities include welcoming guests, managing check-ins and check-outs, addressing guest inquiries, and delivering prompt, professional services to ensure guest satisfaction. The role necessitates effective communication with guests through various channels, including face-to-face interactions, written correspondence via Joivy’s communication platform, and phone calls. Our primary goal is to provide an exceptional experience that fosters trust and encourages repeat visits.Key ResponsibilitiesFacilitating the smooth daily operations of our hotels.
In-house legal teams are facing unprecedented challenges, often inundated with a continuous stream of requests, redlines, reviews, and urgent internal demands.The UK’s foremost legal AI firm is addressing these issues directly. Our innovative platform serves as the operational backbone for contemporary legal departments, simplifying processes from request intake and Q&A to drafting, research, and contract revisions. Our mission is clear: to transform legal departments from bottlenecks into agile, strategic functions.We are seeking a driven Enterprise Account Executive to spearhead revenue generation across complex, high-value accounts. You will oversee strategic sales cycles from initiation to closure, engaging with senior stakeholders within Legal, Operations, IT, and Procurement.The ideal candidate will be adept at managing long, multi-threaded enterprise sales processes, fostering consensus among diverse teams, and clearly articulating commercial value. You will closely collaborate with Sales Development Representatives, Marketing, and Product teams as we enhance our go-to-market strategy.
About Our GroupJoivy is pioneering the first all-inclusive residential platform in Europe, offering a diverse array of living accommodations such as coliving, microliving, vacation rentals, student housing, multifamily units, and coworking spaces. We are dedicated to providing property owners and investors with a full suite of services designed to maximize their real estate investments, including property management, asset management, and strategic marketing. With a dynamic team of 400 employees, an average age of 32, and representation from over 30 nationalities, Joivy operates 21 offices across Europe, covering 50 destinations in 6 countries: Italy, Spain, France, Portugal, the UK, and Bulgaria.Combining the unique expertise of brands like DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open, Joivy is committed to innovating the European residential market. Our specialized branches, Joivy Renew, focuses on home renovations and turnkey furniture solutions, while Joivy Invest is dedicated to real estate investments.Joivy ScotlandIn Edinburgh, Joivy has established itself as a leading rental management company, known for its hospitality-driven approach to property management. We currently manage over 160 homes for individual property owners, 60 for corporate clients, and several apartment hotels. As we expand our portfolio of premium serviced apartments, hotels, long-term rentals, and rural retreats, we remain focused on delivering exceptional service to our guests and clients alike.Seasonal Pop-Up HotelsDuring the summer months, from June to September, Joivy manages various properties across the UK and Europe, transforming them into short-term seasonal hotels.Role OverviewThe primary objective of the Front Desk Supervisor is to guarantee guests receive an outstanding experience, fostering trust and encouraging repeat visits. You will lead the Front Desk team at the designated hotel or cluster, greeting guests, overseeing check-ins and check-outs, addressing guest inquiries, and delivering prompt, professional service to ensure guest satisfaction.
Wordsmith
Enterprise Account Executive - UK&ILocation: Edinburgh or LondonAbout WordsmithMany legal teams face overwhelming challenges, burdened with a myriad of internal inquiries, contract evaluations, policy approvals, and urgent demands from various business sectors.Wordsmith serves as the AI command center for in-house legal teams, streamlining operations such as intake, Q&A, redlining, drafting, and research to empower legal departments to function at the pace of modern business.We are pioneering the future of legal work. Supported by Index Ventures and prominent leaders in law and AI, we are experiencing rapid expansion across London, New York, and beyond.Role OverviewWe are seeking an Enterprise Account Executive to spearhead complex, high-stakes agreements with large organizations.You will focus on developing and advancing a targeted set of strategic opportunities, requiring adept navigation of multiple stakeholders, fostering internal champions, and achieving alignment across legal, technical, and commercial divisions.Collaboration with Legal Engineers, Product, and Leadership is vital, but you will be responsible for the deal strategy and its results.Key ResponsibilitiesManage a portfolio of significant enterprise opportunitiesFormulate and implement deal strategies across intricate purchasing groupsEngage stakeholders across Legal, Finance, Security, IT, and ProcurementCultivate strong internal advocates and ensure alignment within accountsLead extended sales cycles (6-12+ months) with structured momentumCollaborate closely with GTM Legal Engineers on solution designEnsure precise forecasting and visibility of dealsQualificationsProven experience in closing complex enterprise SaaS agreementsDemonstrated success in acquiring and expanding high-value accountsStrong ability in stakeholder management across diverse functionsSkilled in building champions and navigating organizational dynamicsStructured and strategic approach to deal managementHigh level of ownership and accountability for outcomes
About UsAt Dayshape, we are a rapidly growing and award-winning software scale-up with ambitious goals and the drive to achieve them. Our innovative AI-powered resource management platform is trusted by top-tier professional services firms worldwide, including the Big Four, enabling them to reach exceptional results.Our platform is unique, merging advanced AI capabilities, real-time project financial analytics, and comprehensive insights to transform resource management into a strategic advantage. By fostering profitable growth, empowering informed decisions, and ensuring client satisfaction, we help our customers cultivate strong organizations and long-lasting careers.Why Customers Prefer Dayshape:We assist professional firms in optimizing their margins and boosting revenue, opening doors to more lucrative opportunities.We deliver complete operational transparency today while equipping firms with the tools to forecast confidently for the future.We strive to be the preferred workplace for top talent and the choice partner for the best clients.Recognized as Scotland’s fastest-growing tech company in Deloitte's Technology Fast 50 for three consecutive years and awarded the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we have demonstrated an unwavering ability to innovate and create significant impact. We are eager to welcome like-minded individuals to our team.At Dayshape, our mission is to enhance the working lives of individuals, and our culture is a vital factor in this mission. We pride ourselves on being a friendly, inclusive, and ambitious team, united by our core values and a shared commitment to success. If you are ready to join a high-impact, fast-growing company that is revolutionizing resource management, we would love to hear from you.About the RoleAs our business expands, we are looking to bolster our Professional Services team in the UK to support our growing customer base. We need a driven and proactive individual who can engage with clients and master our product and implementation methodologies.Your ResponsibilitiesYou will be an integral part of a dynamic and responsive team, collaborating with colleagues in both the UK and the US. You will lead customer implementation projects to successful completions, guiding our software implementation consultants and working closely with a small team of engineers to achieve this. Your role will ensure effective collaboration among all team members, delivering a seamless customer experience.In addition to direct project management, you will play an active role within the Professional Services department, considering the needs of various end users and ensuring high product engagement and effective usage.
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Join our dynamic team as a Senior Technical Business Analyst, where you will play a pivotal role in defining and executing a variety of key projects. This is a fantastic opportunity for a seasoned Business Analyst who is passionate about fostering deeper connections with our clients' core business operations.Conduct thorough root cause analyses to identify challenges and collaborate closely with business users to translate their requirements into actionable solution designs and comprehensive systems specifications.Partner with development teams to create technical solutions that effectively address business needs.Utilize your analytical skills to produce data mappings and insights using SQL, Excel, and Power BI.Draft detailed Business Requirement Specification Documents that guide project development.Engage in stakeholder management across various levels, from C-suite executives to on-the-ground developers, ensuring alignment and clarity.Facilitate User Acceptance Testing (UAT) by preparing test scenarios, coordinating with stakeholders, and validating solutions with tools such as Azure DevOps and Jira.Experience end-to-end project involvement, from leading workshops to overseeing design and delivery phases.
Costello Medical
Join the innovative team at Costello Medical as a Value and Evidence Analyst. In this pivotal role, you will engage in projects that require meticulous analysis and presentation of clinical trial data, which play a critical role in the successful adoption of groundbreaking therapies.ResponsibilitiesYou will contribute to projects focusing on the detailed analysis of data derived from clinical trials, ensuring that our findings are presented creatively and effectively to support novel therapies.About the RoleAs an Analyst, your analytical skills will be essential in interpreting complex datasets. You will collaborate closely with a talented team to convert data into actionable insights that drive healthcare innovations.
Addepar
Addepar is hiring an Alts Data Operations Analyst in Edinburgh, UK. This position centers on managing alternative investments data and supporting operational improvements across the team. Role overview The analyst will handle a range of tasks related to alternative investments data. Maintaining data accuracy and integrity is a key responsibility. The role also involves analyzing data to help refine operational processes. Collaboration This position works closely with colleagues from different teams. Supporting data-driven decision-making is central to the job, requiring effective communication and teamwork. Key focus areas Manage and analyze alternative investments data Ensure data integrity throughout all processes Enhance operational workflows related to data Collaborate with teams to support informed decisions
Join our dynamic Payments Team in Edinburgh as a Business Analyst, where you will collaborate with software engineers and business analysts globally to develop innovative solutions that cater to our current and future clients.Your contributions will be pivotal in optimizing payment processes, addressing customer challenges, and gathering new requirements while ensuring compliance with industry regulations. You will engage closely with cross-functional teams to create solutions that meet market needs. Following Agile methodologies, you will also work hand-in-hand with product owners and software engineers to design, develop, test, and maintain essential functionalities within the team.Assess and analyze payment processes to pinpoint opportunities for enhancement and efficiency.Translate business requirements into payment solutions, documenting them in our internal tools such as JIRA, Confluence, and our Service Request platform.Collaborate with developers to design and implement functionalities during the development and testing phases of new features and bug fixes.Stay informed on payment industry regulations and standards.Resolve customer inquiries and internal requests, managing client interactions during testing, overseeing bug resolution, and addressing potential change requests.
Trainline
Join our dynamic team at Trainline as a Senior Data Analyst specializing in Rail Fraud. In this pivotal role, you'll analyze complex datasets to detect and prevent fraudulent activities, ensuring the integrity of our operations. Utilize cutting-edge analytical tools and methodologies to provide actionable insights that will enhance our fraud prevention strategies and protect our customers.
Modulr Finance
The Implementation Analyst role at Modulr Finance is based in Edinburgh and requires working in the office four days each week. This is a full-time position focused on supporting clients as they adopt Modulr’s services. Role overview This position centers on guiding clients through the technical onboarding process. The goal is to make transitions as smooth as possible, even when the steps are complex. What you will do Manage technical onboarding for new clients, ensuring each step is clear and efficient. Provide direct customer support, including handling second-line queries when clients encounter issues. Work arrangement This role is in-office in Edinburgh for four days per week.
Trade & Transaction Reporting Consultant – Business Analyst / Project ManagerLocation: Edinburgh (Hybrid) | Practice Area: FRRF – Financial Crime, Risk, Regulation & Finance Transformation | Type: PermanentDrive regulatory clarity and control across global reporting regimesThe RoleCapco is looking for dynamic Business Analysts and Project Managers to join our FRRF practice, focusing on transforming trade and transaction reporting. You will play a crucial role in helping financial institutions implement reporting programs across various regimes such as EMIR Refit, MiFIR, SFTR, and CFTC, facilitating improved transparency, operational control, and compliance readiness.What You’ll DoLead the analysis, design, and execution of global reporting change initiatives.Translate regulatory obligations into business, functional, and data requirements.Collaborate with Compliance, Operations, Tech, and vendors to establish control frameworks.Assist in the implementation across regimes including EMIR, MiFIR, SFTR, CFTC, MAS, and others.Provide governance and oversight on traceability, data lineage, and remediation.
InterSystems
Join InterSystems UK in an exciting Graduate Application Specialist position within our esteemed TrakCare Laboratory Enterprise (TCLE) team. This team is pivotal in delivering TCLE solutions to Clinical Laboratories, equipping them with essential tools and reports that enhance the entire lifecycle of lab services and manage workloads effectively across various sites.This 9-month paid contract presents a remarkable opportunity for you to immerse yourself in the dynamics of a fast-paced global software business, ensuring the installation and maintenance of our products across multiple locations.This is a full-time position for recent graduates, based in our offices in Edinburgh or Windsor, requiring your presence 5 days a week.The Application Specialist Graduate - TCLE will play a crucial role in supporting the implementation of TCLE for our clients, engaging in both office-based tasks and direct customer interactions.
Join Ember as a Senior Network Analyst and be a pivotal part of our mission to revolutionize public transport. In this dynamic role, you will design and enhance our network by identifying route opportunities, creating effective timetables, and leveraging data analytics to optimize every aspect of our service. We value clarity of thought, practical problem-solving skills, and the ability to manage multiple projects at once.About EmberAt Ember, we're redefining the future of public transportation to be more convenient, affordable, connected, and environmentally friendly. Our aim is to provide a transportation alternative that surpasses the convenience of personal vehicles.As a tech-forward organization, we are not just another bus company. We’ve developed a comprehensive platform that manages everything from vehicle monitoring and charging control to ticket sales and ETA calculations. This innovative approach enables us to maximize the usage of electric buses, significantly reducing emissions while enhancing passenger experiences with features like demand-responsive stops.Despite our current small scale with a limited number of routes and 98 buses, we are poised for exponential growth. Our recent Series A funding from leading climate-focused venture capitalists is fueling our ambition to expand our operations 50-fold while maintaining lean operations, improving efficiency, and enhancing the product experience. We are seeking passionate individuals ready to contribute to our transformative journey.The RoleThis versatile, hands-on position encompasses the entire lifecycle of route development—from identifying opportunities on the map to launching routes and continuously improving them post-launch. As part of a small, empowered team, you will take the lead in problem-solving and innovation.Identifying new routes will involve in-depth exploration of Google Maps, evaluating existing transport options, conducting field tests, and engaging with local communities to assess their needs. You will need to navigate the capabilities of our fleet of electric coaches and charging infrastructure, balancing optimal route designs with the efficient use of these resources. Remember, the most appealing route on paper may not always be the most practical one.Your insights will also contribute to shaping Ember's future direction, requiring a strategic outlook that considers the network as a whole rather than focusing on isolated routes. Your voice will play a crucial role in discussions with our founders.
Ember is on the lookout for a motivated individual to assist in the design and expansion of our innovative network. In this pivotal role, you will identify route opportunities, create efficient timetables, and leverage data to optimize every aspect of our network. While previous experience is valuable, your ability to think critically, apply practical solutions, and maintain high standards is paramount.About EmberAt Ember, we are revolutionizing public transportation by making it more convenient, affordable, interconnected, and environmentally friendly. Our mission is to provide a superior travel experience that surpasses the convenience of personal vehicles.Unlike traditional bus operators, Ember operates as a tech-centric company. We have developed a comprehensive platform that manages our entire operations—from vehicle monitoring and charger management to ticket sales and ETA calculations. This technological edge allows us to utilize electric buses more efficiently than anyone else globally, contributing to a significant reduction in emissions while enhancing passenger experiences through features like demand-responsive stops.As a growing startup with a limited number of routes and 98 buses, we face the exciting challenge of scaling operations 50 times while remaining efficient and delivering an outstanding product. Having recently secured Series A funding from top climate-focused venture capitalists in Europe, we are seeking passionate individuals eager to join our mission.The RoleThis position offers a broad, hands-on opportunity where you will engage with the full lifecycle of a route—from identifying opportunities on a map to launching and continuously improving them. As part of a small team, you will have significant ownership of your projects and will be expected to independently resolve challenges as they arise.Identifying new routes requires in-depth research using Google Maps, evaluating existing transportation options, engaging with local communities to understand their needs, and conducting real-world tests of your ideas. You’ll also need to be aware of our fleet's capabilities and charging infrastructure to balance aesthetic route designs with asset efficiency, recognizing that the ideal route on paper may not always be the best in practice.We take a data-driven approach to timetable creation, moving away from traditional static schedules to probabilistic models that factor in variations in stop usage across different days, weeks, and seasons. You will be responsible for designing these timetables, navigating council consultations, and ensuring compliance with Traffic Commission regulations.
Addepar
Join our dynamic team at Addepar, where we empower clients to make informed financial decisions. As a Client Support Analyst, you will play a crucial role in ensuring our clients receive exceptional support and guidance on our platform. You will be responsible for addressing client inquiries, troubleshooting issues, and providing training on our software solutions.
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