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Lucidya

Full-time|Remote|Remote — Riyadh, Riyadh Province, Saudi Arabia

Join Lucidya as a DevOps Engineer, where you will play a crucial role in enhancing our cloud infrastructure and automating processes to ensure seamless deployments. You will work closely with development teams to streamline operations and improve system reliability.

Mar 31, 2026

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Application Security Engineer at Lucidya | Remote

Lucidya

Full-time|Remote|Remote — Riyadh, Riyadh Province, Saudi Arabia

About LucidyaLucidya is a cutting-edge Customer Experience Intelligence platform powered by AI, enabling businesses to deeply understand, engage with, and retain their customers at scale. As we expand our global footprint, we prioritize building secure-by-design products. Security is a fundamental principle within our engineering strategy, and we are making significant investments to enhance our application security posture across all products and platforms.In line with this growth, we are seeking an Application Security Engineer to champion secure development practices, proactively pinpoint vulnerabilities, and integrate security throughout the software development lifecycle.About the RoleThis represents the inaugural dedicated Application Security role at Lucidya, making it a high-impact and foundational position. You will be instrumental in shaping Lucidya’s application security strategy, collaborating closely with engineering teams to identify risks, mitigate security gaps, and ensure our applications are designed with security as a priority.Your role will bridge security engineering, software development, and cloud infrastructure, allowing you to think like an attacker while empowering developers to create secure, scalable systems.What You’ll Be DoingCore ResponsibilitiesDevelop and implement automated security testing and vulnerability detection workflows integrated into the Software Development Lifecycle (SDLC).Conduct security reviews of web applications, mobile applications, APIs, and cloud environments (both public and private).Perform penetration testing on web, mobile, API, and desktop applications, along with their supporting infrastructure.Evaluate application defenses, identify architectural and design-level security weaknesses, and propose effective mitigation strategies.Adopt an attacker’s mindset to proactively discover vulnerabilities and complex security risks before they reach production.Collaborate closely with engineering teams to promote secure coding practices and security-aware development.Conduct code reviews with a focus on security, especially for critical services and deployments.Stay abreast of emerging threats and contribute to the development or adoption of innovative security tools and techniques.Day-to-Day ResponsibilitiesReview application code and architecture from a security viewpoint.Guide teams on secure development lifecycle (SDLC) practices.Work alongside developers during feature development and releases to ensure security controls are implemented.Participate in threat modeling, vulnerability triage, and remediation tracking.Contribute to the definition and evolution of Lucidya’s application security strategy.Success MetricsDemonstrable reduction in application vulnerabilities, in line with findings from external security assessments.Successful and secure application releases with minimal security flaws.

Feb 3, 2026

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Entry-Level Software Engineer Internship at Lucidya | Remote

Lucidya

Internship|Remote|Remote — Jeddah, Makkah Province, Saudi Arabia

Join our innovative team at Lucidya as an Entry-Level Software Engineer Intern! We are seeking passionate interns or co-op students eager to engage in short-term projects and contribute to enhancing our existing features. You will collaborate with a group of highly skilled engineers and directly work under the guidance of our CTO in a dynamic, agile environment. This is a fantastic opportunity for fast learners who can quickly adapt to cutting-edge technologies in Machine Learning and Big Data as we analyze content from various data sources. While prior experience is not required, we are looking for exceptionally talented candidates with strong programming skills. Lucidya offers a results-driven, enjoyable, and challenging workplace environment.This internship is specifically aimed at graduating students who need to fulfill their graduation requirements in the following technical fields:UI/UXFront-end DevelopmentBack-end DevelopmentEngine and Database ManagementSystem AdministrationArtificial IntelligenceCybersecurityWe also encourage you to suggest your own technical field if you believe it could add value to Lucidya!

Oct 23, 2025

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Site Reliability Engineer at Lucidya | Riyadh

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Join Our Team at LucidyaLucidya is revolutionizing customer experience (CX) through our AI-native platform, which autonomously manages the entire customer lifecycle from engagement to retention and growth.Our innovative approach sets us apart; unlike traditional platforms that merely present insights, Lucidya takes action through our proprietary Natural Language Understanding (NLU) technology, meticulously trained on millions of multilingual conversations. This empowers our marketing, support, CX, and research teams to craft personalized experiences, ultimately enhancing customer satisfaction, retention, and lifetime value.As we expand our global footprint, the reliability, performance, and resilience of our infrastructure are pivotal to our success.The Importance of This RoleOur platform processes vast amounts of real-time customer data. Any downtime or instability can severely hinder our customers' ability to make informed decisions and effectively serve their users.Your role as a Site Reliability Engineer will be crucial in ensuring the stability of our platform. You'll be at the forefront of maintaining the integrity of our cloud infrastructure, ensuring it scales effortlessly as we continue to grow. You'll not only address issues as they arise but also proactively design systems to prevent them, creating automation that mitigates potential problems altogether.If you have a passion for tackling intricate infrastructure challenges, streamlining processes, and developing systems that function seamlessly, you will excel in this role.Your ResponsibilitiesSuccess in this position translates to:Ensuring Reliability as a StandardDesigning and maintaining infrastructure that is highly available, fault-tolerant, and scalable.Identifying and eliminating potential single points of failure before they escalate into incidents.Keeping our production systems stable, even as demands increase.Managing and Optimizing Cloud EnvironmentsOverseeing and continuously enhancing workloads across AWS, GCP, or Azure.Utilizing Infrastructure as Code (Terraform) to standardize and expand our infrastructure.Optimizing resource usage to achieve a balance between performance and cost.Operating Kubernetes in ProductionConfidently managing and scaling Kubernetes clusters (EKS, GKE, etc.).Swiftly troubleshooting issues to ensure smooth deployments and upgrades.Guaranteeing that our containerized workloads perform reliably at scale.Enhancing Observability and Incident ResponseImplementing and refining monitoring systems using tools like Prometheus, Grafana, Datadog, or ELK.Establishing meaningful alerting systems that minimize noise.Responding to incidents with urgency and precision.

Mar 19, 2026

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Executive Assistant at Lucidya | Riyadh

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

As an Executive Assistant at Lucidya, you will play a pivotal role in supporting our executive team. Your organizational skills and attention to detail will help streamline operations and enhance productivity. Your responsibilities will include managing schedules, coordinating meetings, and handling correspondence with stakeholders.This position is ideal for individuals who thrive in a fast-paced environment and are looking to contribute to a dynamic team. We value creativity and initiative, and we offer opportunities for professional growth.

Apr 8, 2026

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Inside Sales Account Executive at Lucidya | Riyadh

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Role Overview Lucidya is looking for an Inside Sales Account Executive in Riyadh. This role focuses on building relationships with clients, identifying their business needs, and offering solutions that fit. The position covers the full sales cycle: from prospecting new leads to closing deals and supporting customers throughout the process. What You Will Do Drive sales efforts to grow Lucidya’s presence in the market Engage directly with clients to understand requirements and recommend solutions Manage all stages of the sales process, from initial outreach through to deal closure Maintain a focus on customer satisfaction at every stage Location Based in Riyadh, Riyadh Province, Saudi Arabia.

Apr 16, 2026

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Staff / Senior AI Engineer - Video AI & LLM Systems

Lucidya

Full-time|Remote|Remote — Riyadh, Riyadh Province, Saudi Arabia

About LucidyaLucidya is a cutting-edge AI-driven platform dedicated to enhancing customer experience (CX) intelligence. Our platform autonomously oversees complete customer lifecycles, from the first engagement to retention and growth. Unlike traditional platforms that merely present insights, Lucidya actively closes the feedback loop through proprietary NLU capabilities, developed in-house and refined through millions of multilingual conversations. This empowers marketing, support, CX, and research teams to deliver personalized experiences that significantly elevate customer satisfaction, retention, and lifetime value.Why This Role Is EssentialWe are expanding our Customer Experience Management (CXM) platform to incorporate video intelligence and multimodal AI. Currently, we analyze vast amounts of social and enterprise data. In the future, we aim to interpret video content—including sentiment, context, and intent—across visual, audio, and textual signals. This is not merely a side project; it is a pivotal direction for our core product.This role is crucial because:You will lead the development of video AI from initial concept to full production.You will influence the deployment and optimization of self-hosted LLMs.Your input will shape our architectural and engineering standards.Your work will have a direct impact on our enterprise clients' experiences.If you prefer structured tasks and detailed instructions, this may not be the right fit for you. However, if you enjoy taking ownership, working autonomously, and building live products, you’ll excel.Your ResponsibilitiesOwn Outcomes, Not Just TasksYou will collaborate with Product teams to define the roadmap and execute against it, rather than merely working on isolated tickets. You’ll transform concepts like “video listening” into reliable, deployed features that customers will utilize.Key tasks include:Designing and constructing comprehensive video analysis pipelines (visual, audio, and text).Extracting sentiment, intent, and semantic meaning from multimodal datasets.Deploying models in secure production environments.Ensuring that what you deliver performs effectively in production, not just in a notebook.Manage Self-Hosted LLM SystemsDue to Saudi data regulations, we require private hosting for our models. You will:Oversee and enhance the self-hosted LLM infrastructure.Manage inference pipelines and assess performance trade-offs.Guarantee scalability, reliability, and security.Consider factors beyond model accuracy, including cost, latency, and uptime.You are not just a researcher; you are a comprehensive AI builder.Elevate Team StandardsWhile you will not have direct reports, you will:Mentor mid-level and junior engineers.Review code and contribute to architectural discussions.Clarify technical discussions.Advocate for high standards when necessary.We appreciate team members who can express differing opinions respectfully and articulate their reasoning clearly.

Feb 26, 2026

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Social Media Monitoring Analyst - Project-Based Position

Lucidya

Full-time|Remote|Remote — Riyadh, Riyadh Province, Saudi Arabia

About LucidyaLucidya is a cutting-edge, AI-driven platform dedicated to enhancing customer experience (CX) intelligence. It autonomously manages the full spectrum of customer lifecycles, from initial engagement to retention and growth.Unlike conventional platforms that merely provide insights, Lucidya completes the process with proprietary Natural Language Understanding (NLU) capabilities, developed in-house and trained on millions of multilingual conversations. This empowers marketing, support, CX, and research teams to deliver tailored experiences that lead to significant improvements in customer satisfaction, retention, and lifetime value.Why This Role is EssentialThe Social Media Monitoring Analyst position is project-based (1 year), where you will be dedicated to a single client or initiative, working full-time throughout the project duration. Your attention will be solely on one client’s brand, audience, and objectives.By gaining a profound understanding of their landscape, you will interpret ongoing conversations, measure impacts over time, and refine strategies based on authentic audience feedback. Your analytical quality and consistency will significantly influence high-level decision-making, making this role vital for both customer trust and project success.Your ResponsibilitiesServe as a dedicated Social Media Monitoring Analyst for one client or initiative, fully integrated into their project for its duration.Continuously analyze social media and digital conversation data to assess the reception of the client’s brand, campaigns, or initiatives.Track performance trends over time, identifying shifts in sentiment, engagement, and audience behavior.Monitor social media channels for brand mentions, emerging issues, or opportunities requiring timely intervention.Transform large data sets into clear, structured insights and actionable recommendations through professional, client-ready reports.Act as a reliable analytical partner to the client, offering context, interpretation, and constructive advice beyond mere metrics.Collaborate with internal teams including CX, Sales, and Product to ensure insights are aligned and actionable.Uphold high reporting standards by reviewing work for accuracy, consistency, clarity, and visual quality.Verify data points, calculations, and sources for reliability and credibility.Who You AreYou thrive in owning a project from start to finish, focusing intently on a single client’s needs over an extended period.You prefer to delve deeply into a brand, its audience, and its context.Your analytical nature drives you to validate data before drawing conclusions.You communicate effectively and professionally with both internal teams and clients.

Jan 19, 2026

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Director of Business Development: Strategic Partnerships

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

About Lucidya:Lucidya is among the leading and fastest-growing SaaS startups globally and stands out as the premier social media analytics platform tailored for the Arabic-speaking audience. By harnessing cutting-edge technologies such as Artificial Intelligence, Machine Learning, and big data, our mission is to empower businesses across the MENA region to gain deeper insights into their customers through our Media & Customer Intelligence solutions. With our headquarters located in Riyadh and a global presence through offices in various countries, we are backed by some of the most reputable investors in the region and are rapidly scaling to meet the surging demand for our innovative products. Join us at Lucidya, recognized by the World Economic Forum as one of the most promising startups in the MENA region, and be a part of the remarkable journey we are undertaking. Summary: The Business Development Director is a key leadership position responsible for defining and executing the global partnership strategy to drive growth and enhance market presence. This role provides strategic oversight, manages high-value partner ecosystems, and ensures that partnership initiatives align with the company’s long-term objectives. The Director will lead a team and work collaboratively across departments to develop scalable, revenue-generating partner programs that bolster the company’s competitive advantage.

Dec 10, 2025

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Senior Product Manager for AI Agent Platform

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Join Lucidya's Innovative TeamLucidya is at the forefront of revolutionizing Customer Experience Management with our cutting-edge AI-powered platform. Our new AI Agent platform is set to redefine how brands interact with their customers, facilitating deeper understanding and engagement across diverse channels. As we embark on this exciting journey, we invite you to be a pivotal part of our dynamic team.This is a unique opportunity to drive impactful change in an emerging market. As a Senior Product Manager, you will not only oversee projects but also influence the vision and strategy of our product, making a significant contribution to a transformative platform.Your RoleIn this capacity, you will be responsible for the complete product lifecycle of the AI Agent platform. You will define and refine the product roadmap, engage with clients to drive discovery, and collaborate with engineering and design teams to deliver impactful features that respond to market demands and customer needs. Your role will be essential in ensuring that our AI Agent consistently enhances customer experiences through iterative improvements based on data and feedback.Team CollaborationYou will lead a talented, cross-functional team, which includes:2 Front-end Engineers2 Backend Engineers3 AI Engineers1 Senior Product Designer1 Software Quality Assurance Specialist1 Solution ConsultantYour collaboration will extend across various departments, including product teams (Social Listening, Engage), Sales, Customer Success, clients for validation, external partners for integration, and our AI leadership team.Key ResponsibilitiesSteer the product roadmap for the AI Agent platform, aligning it with business objectives and customer needs.Lead continuous discovery initiatives to refine product direction through customer and stakeholder feedback.Define product scope, oversee releases, and establish success metrics; monitor performance post-launch.Transform client input into actionable product enhancements.Work closely with AI engineers to define use cases and capabilities for the agent.Identify and prioritize third-party integrations based on their value to the business.Keep informed of industry trends and emerging technologies, assessing their relevance to our product.Evaluate new tools to foster innovation and streamline operations.Daily ActivitiesConduct regular meetings with engineering and design teams to ensure alignment on project scope, priorities, and timelines.Manage the product backlog to support roadmap execution.Participate in client discovery sessions to gather insights and validate concepts.

Jan 8, 2026

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Solution Consultant

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

About LucidyaLucidya is a cutting-edge AI-driven platform designed to transform customer experience (CX) intelligence by autonomously managing the entire customer lifecycle—from initial engagement to retention and growth. Unlike traditional platforms that merely provide insights, Lucidya enhances the customer journey with proprietary NLU capabilities developed in-house and trained on millions of multilingual conversations. This empowers marketing, support, CX, and research teams to create personalized experiences that lead to significant improvements in customer satisfaction, retention, and lifetime value.Why This Role MattersIn a complex and high-stakes environment, Lucidya serves a diverse clientele, including government entities and large enterprises, each facing unique challenges and regulations. As a Solutions Consultant, you play a pivotal role at the intersection of customer needs and Lucidya’s innovative solutions. Your objective is to ensure that potential clients not only see our product but truly comprehend how it integrates into their workflows and aligns with their objectives. You will facilitate the transition from curiosity to confidence, converting real business challenges into clear, persuasive solutions utilizing Lucidya’s platform.Your successful execution of this role will significantly influence deal success, foster customer trust, and enhance long-term adoption. This is not just about supporting sales; it’s about shaping market perceptions of Lucidya.What You’ll DoGain a thorough, practical understanding of Lucidya’s products and applications, translating that knowledge into effective customer solutions.Collaborate closely with Sales to identify customer needs, ask insightful questions, and design solutions that resolve both technical and business challenges.Lead product demonstrations, workshops, and presentations that clarify the unique value Lucidya offers beyond mere functionality.Manage and execute Proof of Concepts (POCs), ensuring clients experience tangible benefits prior to making purchase decisions.Support intricate sales cycles by addressing detailed inquiries, managing RFIs and RFPs, and articulating solutions with clarity and credibility.Serve as a liaison between customers and internal teams, conveying feedback, expectations, and gaps back to Product, Engineering, and Marketing.Work with Product Marketing to refine messaging, positioning, and competitive differentiators based on real market interactions.Identify growth opportunities within accounts, helping customers visualize their next-level success with Lucidya.Guarantee seamless transitions from pre-sales to onboarding and Customer Success, ensuring customers embark on their journey with clarity and confidence.Who You AreYou possess a natural curiosity and a drive for deep understanding.

Jan 19, 2026

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Sales Development Representative for Recent Graduates

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Role Overview Lucidya is hiring a Sales Development Representative in Riyadh. This entry-level role is designed for recent graduates ready to start a career in sales. The position centers on supporting the sales team, connecting with potential clients, and helping drive business growth. What You Will Do Engage with prospective clients to introduce Lucidya’s solutions Support the sales team with outreach and follow-up activities Help identify new business opportunities Who We’re Looking For Recent graduates interested in sales and technology Strong communication skills Motivation to learn and grow in a sales role Enthusiasm for working with a team Location This position is based in Riyadh, Saudi Arabia.

Apr 16, 2026

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AI Team Lead / Manager

Lucidya

Full-time|$100K/yr - $120K/yr|On-site|Riyadh, Riyadh Province, Saudi Arabia

Lucidya stands at the forefront of AI innovation in the region, developing intelligent solutions that enhance the customer experience. As we venture into a new AI-driven business line, we are on the lookout for a forward-thinking AI Team Lead / AI Technical Manager to lead the creation of our flagship product: a fully scalable AI Agent platform designed from scratch.This is an exceptional opportunity for a creator who excels in ambiguous environments, cherishes the challenge of building from the ground up, and is eager to develop impactful solutions that will redefine AI-powered customer service across the Middle East.Role OverviewIn the capacity of AI Team Lead / AI Technical Manager, you will be responsible for steering the vision, architecture, and execution of our AI Agent initiatives while providing mentorship to a skilled team of engineers.Your contributions will be crucial in establishing a completely new business line, collaborating closely with senior leadership, including the CEO, CTO, and General Manager, to transform innovative ideas into scalable, revenue-generating AI solutions.If you thrive in an environment that demands innovation, clarity in chaos, and the ability to convert concepts into high-impact products, this role is tailored for you.What You’ll DoOwn the Vision & DeliveryLead the design, development, and deployment of a groundbreaking AI Agent platform, focusing on customer service applications.Create a product capable of scaling to numerous enterprise clients, aiming for ambitious growth metrics (targeting approximately $1M ARR by year-end).Oversee multiple client projects simultaneously, ensuring successful delivery.Manage and enhance the AI infrastructure for optimal scalability and performance.Lead & Grow a High-Performing AI TeamGuide and mentor a team of AI/ML engineers (initially starting with 3, with plans for growth).Establish effective practices, structure workflows, and eliminate obstacles to maintain high momentum.Assist in the development and maintenance of reusable AI services to accelerate high-quality development.Drive Strategy & Stakeholder AlignmentCollaborate directly with the General Manager of the business unit and the Senior Director of AI to align on priorities and deliverables.Clearly communicate complex AI concepts to non-technical stakeholders and executive leadership.Influence decisions through data-driven insights and strategic thinking.Bring Order to AmbiguityExcel in a fast-paced, fragmented early-stage environment by establishing structure, processes, and reliable execution rhythms.Define how the team collaborates, plans, and delivers high-quality releases.What Success Looks LikeWithin your first 90-120 days, you will:Formulate a clear scaling plan for our AI Agents.Engage actively with the team to deliver AI Agents to our customers....

Dec 1, 2025

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Customer Success Manager - Government Sector (Saudi National Required)

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

About Lucidya:Lucidya is an innovative AI-driven platform specializing in customer experience (CX) intelligence, adept at autonomously managing the entire customer lifecycle—from initial engagement to retention and growth.In contrast to conventional platforms that merely provide insights, Lucidya closes the loop by employing proprietary NLU capabilities developed entirely in-house and refined through millions of multilingual conversations. This empowers marketing, support, CX, and research teams to offer personalized experiences that result in measurable enhancements in customer satisfaction, retention, and lifetime value.Why This Role is Important:As we expand rapidly, our commitment to delivering outstanding customer experiences remains unwavering. This role concentrates on government and public sector entities, collaborating closely with stakeholders to ensure long-term value realization, adoption, and trust.Lucidya partners with large governmental organizations, seeking a Customer Success Manager who appreciates the significance of structure, stakeholder alignment, and high service standards in public sector settings.Your Responsibilities:Master our products thoroughly to educate customers about our services and determine what best suits their needs.Facilitate the transition from customer onboarding to deriving value from our services.Develop strategic and consistent engagement methods to ensure clients actively utilize our products, fostering adoption.Establish and nurture strong, trust-based relationships with customers, cultivating their loyalty.Assist customers in setting up and effectively navigating our platform.Identify additional products that can enhance customer value and explore opportunities for upselling and cross-selling.Monitor key metrics like NPS, actively seek customer feedback, and implement improvements based on insights gathered.Collaborate closely with Customer Support, Professional Services, Product, and Sales teams to ensure exceptional customer experiences.Regularly gather and communicate customer feedback to relevant internal teams, acting as the voice of the customer.Who You Are:You exhibit proactivity and anticipate customer needs or challenges without waiting for them to reach out.You are tech-savvy, comfortable using CRM tools such as HubSpot (our tool of choice at Lucidya).Tech-savvy individuals often find themselves being asked by friends and family, "How do I do X on this [app]?"You are familiar with Customer Success Platforms (CSPs) like ChurnZero and can use them effectively for monitoring usage and behavior.You possess strong communication skills, able to simplify technical concepts for easy understanding.You thrive in a dynamic environment and are passionate about driving customer success.

Jan 15, 2026

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Senior Account Executive - Agentic AI

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Role Overview Lucidya is hiring a Senior Account Executive in Riyadh to help shape the future of Agentic AI solutions. This position focuses on working directly with clients to understand their goals and develop strategies that support their success. What You Will Do Identify and pursue new business opportunities in the Agentic AI space Build and maintain strong relationships with clients Work with internal teams to ensure client needs are met and satisfaction remains high Apply industry knowledge to position Lucidya’s offerings effectively Support the company’s overall growth through proactive client engagement Location This role is based in Riyadh, Riyadh Province, Saudi Arabia.

Apr 15, 2026

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Government Account Executive

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

About LucidyaLucidya is a pioneering AI-driven platform designed to revolutionize customer experience (CX) intelligence by autonomously managing the entire customer lifecycle—from initial engagement to retention and growth. Our unique approach goes beyond merely presenting insights; we actively implement solutions through in-house developed Natural Language Understanding (NLU) capabilities, meticulously trained on millions of multilingual conversations. This empowers marketing, support, CX, and research teams to craft personalized experiences that yield measurable improvements in customer satisfaction, retention, and lifetime value.Why This Role MattersAs Saudi Arabia embarks on a significant investment in digital transformation and enhancing citizen experience as part of Vision 2030, government entities are keen to leverage AI for improving service quality, boosting engagement, and enhancing operational insights.In the role of Government Account Executive, you will collaborate closely with ministries and public institutions, understanding their objectives and aligning on priorities to present solutions that facilitate data-informed decision-making. You will navigate structured procurement environments, collaborate with diverse stakeholders, and foster long-term partnerships rooted in trust, credibility, and impactful outcomes.Your ResponsibilitiesOwn revenue targets for government accounts, driving sustainable annual recurring revenue (ARR) growth.Identify and cultivate opportunities prior to formal RFP issuance.Manage the full sales cycle, including stakeholder mapping, discovery sessions, solution positioning, Proof of Concept (PoC) coordination, RFP submission, negotiation, and contract finalization.Professionally navigate the Etimad procurement process.Lead and coordinate PoCs that clearly demonstrate measurable impact for government entities.Establish trusted relationships with decision-makers, procurement teams, and executive sponsors.Grow and maintain a portfolio of key government clients (preferably a minimum of 5 strategic accounts).Maintain a sharp focus on pipeline quality and forecasting accuracy—government sales cycles demand discipline.Address objections related to compliance, data privacy, security, and public accountability with confidence.Stay informed about regulatory frameworks, procurement updates, and competitive positioning within the public sector.Your role is pivotal in achieving strategic public sector partnerships, successful PoCs, and long-term contract value—beyond just isolated victories.Who You AreYou are a Saudi national with over 4 years of experience in technology sales within the government or public sector.You have a proven track record of closing deals with government entities and can provide evidence of past performance.You possess a deep understanding of procurement processes, including Etimad, RFP cycles, and compliance documentation.

Feb 11, 2026

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Senior Customer Success Manager

Lucidya

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Discover Lucidya:At Lucidya, we harness the power of artificial intelligence to revolutionize customer experience (CX) intelligence. Our platform seamlessly manages the entire customer lifecycle, from the initial interaction to retention and growth, autonomously.Unlike conventional platforms that merely provide insights and leave action up to the user, Lucidya closes the loop with our proprietary Natural Language Understanding (NLU) technology, developed in-house and trained on millions of multilingual conversations. This equips marketing, support, CX, and research teams to craft personalized experiences that lead to significant improvements in customer satisfaction, retention, and lifetime value.Importance of This Role:As we experience rapid growth, our commitment to delivering an outstanding customer experience remains paramount. Serving a diverse clientele, from government entities to large enterprises, we are in search of a Customer Success Manager who prioritizes exceptional experiences and upholds high standards in every interaction.Your Responsibilities:Gain in-depth knowledge of our products to effectively educate customers on the best services for their needs.Facilitate the onboarding process, ensuring customers derive value from our offerings.Develop strategic methods to keep clients engaged and enhance product adoption.Establish and nurture strong, trust-based relationships with customers to foster loyalty.Assist customers in setting up and navigating our platform.Identify opportunities for up-selling and cross-selling relevant products to our customers.Monitor key metrics such as NPS, gather customer feedback, and implement actionable insights.Collaborate closely with Customer Support, Professional Services, Product, and Sales teams to ensure a superior customer experience.Regularly communicate customer feedback to internal teams, acting as the voice of the customer.Your Profile:Proactive and anticipatory, you identify customer needs without waiting for them to reach out with issues.Tech-savvy, you are comfortable using CRM tools like HubSpot.Your tech-savviness is evident when friends and family seek your advice on app functionalities.Familiarity with Customer Success Platforms (CSPs) such as ChurnZero is a plus, allowing you to effectively monitor user engagement.A strong communicator, you can translate technical jargon into easily understandable language.Bi-lingual proficiency allows you to engage with both Arabic and English-speaking customers effectively.Your customer-centric approach prioritizes empathy in all interactions.

Jan 15, 2026

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Senior DevOps Engineer

adree

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Role OverviewAs a Senior DevOps Engineer, you will play a pivotal role in enhancing our CI/CD practices and platform automation. You will leverage Azure DevOps Server to build standardized solutions, integrating essential security measures, artifact management, Infrastructure as Code (IaC), and GitOps for seamless deployment to OpenShift/Kubernetes, while ensuring comprehensive monitoring readiness. Key Responsibilities · Configure project boards to monitor security vulnerabilities as actionable items, ensuring that compliance is integrated into the sprint backlog and Software Development Life Cycle (SDLC).· Oversee secure Git repository management, enforce branch policies such as mandatory pull request reviews, and actively monitor for potential secret leakage.· Create reusable pipeline templates and shared libraries within Azure DevOps Server.· Integrate JFrog Artifactory for the management of NuGet, Maven, NPM, Gradle, and Docker artifacts.· Incorporate Fortify SAST/DAST scanning stages along with policy-based gating.· Implement secrets management using HashiCorp Vault, aligning access patterns with SecurEnvoy MFA.· Demonstrate expertise in containerization and orchestration technologies, particularly Kubernetes and Docker.· Provision environments through Terraform (IaC) and configuration management using Ansible.· Utilize scripting/programming languages such as Python, Bash, or PowerShell for automation tasks.· Enable GitOps deployment through Argo CD to OpenShift/Kubernetes.· Integrate monitoring hooks with tools like AppDynamics, BMC, and Azure Monitoring, and contribute to the development of runbooks.Qualifications Required Experience 6 to 10+ years of experience in DevOps/SRE roles, with a focus on enterprise CI/CD practices. Experience in the government or regulatory sectors is advantageous. Strong hands-on experience in production environments is essential. Technical Skills Expertise in CI/CD pipeline engineering, agent pools, branching strategies, secure pipeline patterns, containerization (Docker), Kubernetes/OpenShift, Infrastructure as Code (IaC), Linux, and scripting. Ability to integrate with Open Text Security tools, manage third-party libraries, and integrate with testing automation tools. Soft Skills Ability to collaborate across teams including developers, security personnel, and QA. A coaching mindset, strong documentation skills, and a sense of ownership are essential. Core Skills / Tooling Proficiency in Azure DevOps Server, JFrog Artifactory, Fortify SCA, HashiCorp Vault, Terraform, Ansible, OpenShift/Kubernetes, Argo CD, Sigstore/Envoy MFA (desirable), and monitoring tools (AppDynamics/BMC/Azure Monitoring).

Feb 23, 2026

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Senior DevOps Engineer

Supertech Group

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Are you passionate about making a meaningful impact in your work? Do you thrive in an environment that challenges the status quo and seeks innovative solutions? If so, we invite you to join our dynamic team at UXBERT Labs, a leading digital and user experience design agency in the GCC. We collaborate with some of the biggest names in the industry, including STC, Amazon, and Gucci, to create transformative user experiences.UXBERT Labs is a proud member of the Supertech Group, which also encompasses Hala Yalla, Saudi Arabia's premier private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in the MENA region.

Oct 19, 2025

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Senior DevOps / Cloud & Infrastructure Engineer

Xebia

Full-time|Remote|Remote job

Join Our Team!Who We AreXebia is a global technology leader that embarked on its journey in Central and Eastern Europe with two renowned companies: PGS Software, celebrated for its exceptional cloud and software solutions, and GetInData, a trailblazer in Big Data. Presently, our community encompasses over 1,000 skilled professionals committed to delivering excellence across cloud technology, data analytics, and software development.What We DoWe focus on impactful projects across various sectors, including fintech, e-commerce, aviation, logistics, media, and fashion. Our goal is to empower clients to create scalable platforms, data-driven solutions, and innovative applications that will define the future of technology. Our esteemed clientele includes industry giants such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, and many more.We prioritize cutting-edge technology, genuine ownership, and ongoing personal development. Our teams utilize modern, open-source stacks and maintain partnerships with leading platforms like Databricks, dbt, Snowflake, Azure, GCP, and AWS. Notably, we were the first AWS Premier Partner in Poland!Beyond ProjectsWhat truly distinguishes Xebia is our vibrant community. We actively support tech communities, host meetups (Software Talks, Data Tech Talks), and foster a culture of growth through Guilds, Labs, and personal development budgets dedicated to both technical and soft skills. Here, you won't just have a job; you'll have a place to thrive.What Makes Us Unique?Our mindset, our culture, our people. While words can only capture so much, we invite you to experience it for yourself.Project Overview:This project involves technical enablement for a prestigious global management consulting firm, alongside hands-on infrastructure design and deployment. We are in search of a senior-level expert who is adept at collaborating with international teams and the client's DevOps organization.Your Responsibilities:Act as the infrastructure and cloud deployment specialist for client teams and the client's DevOps team.Design and manage air-gapped deployments of the client's products.Provide insights to client teams on cloud architecture and GPU infrastructure.Support business development and client empowerment through active participation in technical discussions.

Feb 12, 2026

Senior DevOps / Cloud & Infrastructure Engineer

Experience Level

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