About the job
Become a Catalyst for Positive Change at Axon.
At Axon, our mission is to Protect Life. We are innovators tackling society's most pressing safety and justice challenges through our advanced ecosystem of devices and cloud-based software. Like our products, we believe in collaboration, fostering an environment of transparency and empathy while embracing diverse perspectives from our customers, communities, and each other.
Working at Axon is dynamic, challenging, and impactful. Here, you'll have the chance to take ownership and effect real change. As you strive for a mission that matters, you'll find that your contributions truly make a difference.
Your Impact
As the Senior Director of Commercial Operations for Quoting, you will spearhead and enhance Axon’s domestic quoting operations, overseeing the entire quote creation lifecycle. Your role will be pivotal as you collaborate with Sales, Finance, Legal, and IT teams to ensure pricing accuracy, rigorous processes, and a remarkable customer experience at every touchpoint.
Your team will focus on supporting specific sales markets, ensuring a comprehensive understanding of the unique needs of each customer segment. You will be at the forefront of policy formulation, process architecture, and change management as Axon modernizes its systems and technology across the commercial operations framework.
Reports to: Vice President, Commercial Operations
Direct Reports: 20
Location: Onsite 4 days a week (Tuesday to Friday) at an Axon Hub located in Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City, or Scottsdale.
Strategic Objectives
- Enhance the Sales Experience: Simplify and streamline how Sales collaborates with quoting operations. Establish clear ownership models, defined engagement channels, and consistent handoffs to ensure efficient and effective participation from cross-functional partners throughout the deal cycle.
- Act as a Trusted Commercial Partner: Serve as a primary operational ally to Sales, delivering high-quality, customer-facing quotations that facilitate prompt deal execution. Coordinate with subject matter experts across various functions to expedite deal closure and enhance customer satisfaction.
- Boost Deal Accuracy and Velocity: Collaborate closely with Pricing, IT, and go-to-market teams to ensure that business objectives are executed flawlessly. By specializing teams around specific market needs, increase both the precision and speed of the quotes provided.
