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Senior Director of Commercial Operations - Quoting

AxonNew York, New York, United States
On-site Full-time $178.1K/yr - $284.9K/yr

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, you should possess a proven background in commercial operations, pricing strategy, and team leadership. Strong analytical skills, excellent communication abilities, and a collaborative mindset are essential. Experience in technology or related industries is a plus.

About the job

Become a Force for Good with Axon.

At Axon, we are dedicated to the mission of Protecting Life. We tackle society’s most pressing safety and justice challenges through our innovative suite of devices and cloud software. Collaboration is at the heart of what we do; we prioritize open communication and value diverse perspectives from our customers, communities, and colleagues.

Working at Axon is invigorating and purposeful. You will have the opportunity to take initiative and drive meaningful change while growing professionally in a company that values your contributions.

Your Impact

In your role as the Senior Director of Commercial Operations, Quoting, you will spearhead and enhance Axon’s domestic quoting operations, overseeing the entire lifecycle of quote creation. You will be a vital collaborator with Sales, Finance, Legal, and IT departments, ensuring pricing accuracy, process integrity, and delivering an outstanding customer experience throughout the quoting process.

Your team will be structured to cater to Axon’s distinct sales markets, possessing in-depth knowledge of the specific needs of each customer segment. You will be instrumental in policy formulation, process design, and managing changes as Axon modernizes its systems and technology within commercial operations.

Reports to: Vice President, Commercial Operations
Direct Reports: 20

Location: Onsite 4 days a week (Tuesday to Friday) at an Axon Hub - Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City, or Scottsdale.

Strategic Objectives

  • Enhance the Sales Experience: Streamline and simplify the engagement process for Sales with quoting operations. Establish clear ownership models, defined engagement channels, and consistent handoffs to enable efficient collaboration among cross-functional partners during the deal cycle.
  • Act as a Trusted Commercial Partner: Serve as a primary operational partner for Sales, producing high-quality, customer-facing quotations that facilitate timely deal closures. Collaborate with experts across various functions to expedite deal finalization and enhance customer satisfaction.
  • Boost Deal Accuracy and Speed: Partner closely with Pricing, IT, and go-to-market teams to implement business goals accurately. By focusing teams on specific market needs, you will enhance both the accuracy and the speed of delivered quotes.

What You’ll Do

Lead the Domestic Quoting Function

About Axon

Axon is a pioneer in public safety technology, committed to creating innovative solutions that empower law enforcement and enhance community safety. With a diverse range of products and services, Axon strives to modernize how public safety organizations operate, ensuring they can effectively protect life and uphold justice.

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